Dnata
Reviews and Complaints

I have booked 2 seats for me and had 60kgs baggage allowance, on check in, I was kept on hold for more than an hour, reason being is as per their system its only mentioned as 30kgs.

I asked the ground crew for the supervisor she has been in the call all throughout and I was told that she cant give it as its an internal number; I have requested her to ask the supervisory to come and assist but she said, she is already on the call with the supervisor, and I should be thankful that she is helping me, she could hace asked me to go to the ticketing office.

This is not the first time it hapoened to me, last 2019 I was hold qlso due to the 2 seats I brought.

There is so much inconsistencies with your system, your staff are rude, and incompetent.

As of this writing, I am still standing in check in counter!

I am a holder of Antigua and Barbuda passport and an investor visa holder and resudent of the UAE and I was denied check in to Bahrain and made to wait for over an hour by an extremely rude and unconcerned attendant by the name of Muhammed Zakem. He refused to look at evidence presented to him that proves that I am nit required to have a visa pre departure as it is obtained on arrival in Bahrain. He did check with the station manager but refused to follow up and was extremely rude in the way he responded or even ignored my requests to follow up. I have already raised a complaint with Gulf air but as he is an employee of Danata I am raising it here as well. I am a passenger on GF 505 flyijng on 26 November.

Respected Danata Services,

My name is hamid gondal and I am from Pakistan

Last time one of close relative had a call and informed me about vaccines in Danata as a cleaner associated with Emirates Airline too

I hv sended all my concerns documents as he required

Later on he took 3000(dhiram) and said within 45 days visa will be issued

Later on he said all my documents has been processed but company is going to hold all the working visas for some time I am waiting from last 4 months but he has the same reply that there is no fault at his end as company is going to hold let me confirm all this that I asked I true please reply me fast I am so sorry as jobless since 2020

I am writing this complaint regarding you attendant reg 478330 for rude behavior and discrimination with other customer… my baggage was excess by about 2kg and i was ready to pay for that when i ask about some information about my checkin and on board luggage she was ignored me and refused to give further information… for the very time I received such worst customer from dnata… i want strict disciplinary action against this staff…

Regards

I travelled from Delhi-Melbourne on 25th-July and one of my baggage went missing from Melbourne Airport. So I went lost property area and reported it missing .The lasy at the counter took wrong tag numbers and added under my report so from their after they were tracing wrong tag.I had to stay on call for 2 hours before any one could answer at Dnata customer care.If you pull up ur records i called every day in eve n mornog and had to stay on call for long waiting hours and get disconnected after 2 hours.then again have to call n stay on ohone for long hours .The reason of me calling as no one even bother to call me n give an update . After one week I end up calling delhi airpport and i raised all 4 tags with they gave me loadig location with all tags and confirmed that all bags have been dispacted from delhi . I called melbourne again and waited for 9 hours before i could speak to them and my calls continue to disconnect due to long wait.All I got answers fro melbourne airport call canter was they stil tracking and just read same thing from Worldtracker aero website.

I myself found the right tag and gave them .I was continue to listen to all false promises and no one even called me to give updates .I had my daughter' ,medicines whose was suffering as i had special medication from inda for her which i couldnt give her for 2 weeks because of youe negligence.

after every day of callimg finally the bag got locate and then it was sitting in brisbane . again i have to call myself and chase brisbane office as danata customer servuce again failed to give any info for another 4 days .

All i want is compemsation for all the suffering and calls i have done n stayed on phone for 9 hours daily oin average .. i myself tracked the bag and gave all info to ur customer servuce After that my bag was damaged .

compensate min $200 for all the hassle and my kids suffered as well

Hello Mr - Mrs

I would like to give a big complain:

Yesterday morning my daughter 19 years old and her Boyfriend wanted to travel from Zürich Airport to Antalya Airport for 1 week holiday the first time alone.

We got 3 hours before to the Airport.

We checked in by Tailwind wich was operated by dnata.

The woman looked at the ID and passport gave them back and gave the boarding cards over.

Then we spend 2 hours and 30 minutes waiting before depart.

Finally my daughter and her boyfriend went to the border kontroll where they had to show there ID and passport again. All fine!

Went to the gate and waited again.

Then boarding time came. They went to the woman that stood there from dnata and showed there boarding cards and ID and passport again... Then my daughter was not alloud to enter the plane because here ID expired 12.07.22.

Ofcourse the boyfriend does not enter the plane either. The had to ait aside and the luggage had to get of the plane.

Total devastated my daughter phoned me. Thank Gott I was still at the airport.

The send them back to get there luggage. They told them the luggage will be send home? No we want our luggage know! This took a lot of time and was very very stressing for them. I could not get in that part of the airport and had to help from a distance. At the same time I have my daughters Dutch ID in my wallet. My daughter has 2 nationalities Dutch and Swiss. This Dutch ID was valid untill 2024. The plane was delayed and I told them to come out quickly and go in with the Dutch ID.

Nobody was helping, no luggage and big stress. Wenn they finally got out at the depart gate I collected them. We went back up but the plane was gone. So I had to try to book 2 new flights. There where only 3 seats left on a plane that left 18.30 o clock that evening.

So I payed 1120 CHF for new tickets. Had to make new transfer arrangements in Antalya, call the Hotel and on and on..

Wenn. We checked in by Türkisch Airlines I told them the story..

They said that the check in dnata musst have seen that the ID expired that morning! The job from check in is to look if the pasport/ ID is valid, if that's the person traveling. The woman on the desk did not do her job good. If she had done her job right I would not have had to pay so much money for new tickets, half a day holiday gone and a lot of stress. And me being 50 meters apart having a valid ID in my wallet!

Of course part of this is my fault but part of this is also check in fault.

Wenn I went back to the check in they just told me that people make mistakes.

Yeah right, I know but this was unnecessary.

Is there anyway I could get my money back. My daughter payed the trip herself and also has to pay for the new tickets. She is a student learning to become a painter and makes 600chf a month. A lot of money for her!

I hope there is some customservice in this case.

Kind regards

Please be informed I travel from Dubai to India and while boarding time staff is very rude I make hand carry 7 kg and I take 3 kg in Dubai duty free so he tell me it's not allowed so I return and I buy one of my friend there I ask him help he said me ok and I buy from his PNR and he don't have hand carry so means I can take but that person check the bag and tell it's not allowed and the flight time is very near so he didn't allowed because of him he left so I tell him why he didn't give and same time he is allowing to other Its means it's like totally staff is making fraud because of this kind of attitude please I want answer

My group ticket was cancelled without my permission (JUQZXN) on the date of travel due to Fahad coz of his incompetence. 7 hours of mental stress and torture all for his mistake and v bad customer care. The agent was ride and unprofessional spoke to fahad the culprit eman jaya fahad again than saeed from 8:30 am uae time till 2:50 ABSOLUTELY not heard ftom the team unless i call and stay on line for 10-20 minutes of queueing

Kindly call immediately.

Sabah Jabri

+[protected]

26th of June around 7pm Dubai time, was doing check in at dnata counter, staff don't allowed me to send all my cases he said only 3 cases are allowed, we were 3 passengers, whatever small or big and no matter if you didn't exceed the kgs permitted.

Arriving Manama Bahrain, same issue again Dnata staff very rude, I carried one bag and a small case. She didn't allowed me to take them with me to the plane, the weight under 7 kgs. Claiming no enough space in the plane.

Once arrived to male, shocked my luggage missing. Unbelievable. Careless staff.

Leady working at the check in desk very nervous an unpolite in presence of his supervisor. Check in of passenger in front of me took more than 30 min. Unprofesional and did not demonstrate respect to customers demontrated very bed job atitude. Im frueqvent passenger and before had very positive experience. She grabed my documents very agresively making me so suprised and I hardly controled my temper not to react on the same way.

Ok 204 boarding at gate d1 on 19th may 2022. I was walking to the gate, the gentleman said that I didn’t stop to give the bag, between me and my husband we had one normal size hand carry, he said that because I did not listen to him he will make me hk last. I said he was being unreasonable as between 2 of us we are allowed a carry on and it has important items which can’t be checked in, he said that I have insulted him and he will off loaded, I said to call his superiors, and the saying unreasonable is not an an insult, than he threatened to call the police, I said ok off load me if you want, than my husband and some other passengers intervened and I got on the flight. Their was another baggage handler besides that man, you can verify from him, hope you reprimanded him do other passengers and not treated and threatened ‘this way

Dear danata team

My name is suraj jose travelling from dxb to cochin on 15th on may 15 (spicejet sg054) which his today pnr no: ngkq8k. (expected departure time 5 am as per my ticket).. It's 3 am now and they didn't start the luggage check in process.. One of danata lady staff came to check my passport and vaccination certificate, when I asked about why it's getting late for the counter to open.. She replied to me in a h very bad manner.. Which is not acceptable at all.. Atleast she can inform why it's getting late for the counters to be open I think there is around a 100 people in the queue waiting for the luggage to be check in.

Please advice the the staffs to be more customer friendly or else give good training before interacting with guest

Thank you

Yours sincerely

Suraj jose

Mob : +[protected]

Today, morning, my aunt (who is physically handicapped and is on wheel chair) and her husband, who had business class ticket to travel from Dubai to cochin by Air India Dreamliner flight, they had to face very unprofessional behaviour from the DNATA staff in checking in counters. First of all there was no separate counter for business class passengers. Moreover, the economy class counter staff were not willing to accept them and were shunting them from one counter to another. Finally one staff accepted her as if she is doing a great mercy towards them. We were really ashamed to know about this. This has happened in Dubai International airport. This country is known for its great respect and consideration for people of determination. I request you to look into this issue seriously, so that this will not repeat in future.

This happened at departure counter 2 where air suvidha form is filling and there the staff is prioritizing his own nationality as we are standing in queue.

I asked staff to give his name he rudely said no

I was being served at G14 Birman by a lady at 16.30 on 25th March 2022. I am very disappointed with the lady unprofessionalism and the way she spoke to me and my family.

My luggage was kind of 2 kilo above the requirement, so she told me to take some stuffs out. However, I agreed and I understand the protocol of the requirement. As it was just 2 kilo, I decided to take it out at the check-in area. As I was with a disabled elder (aged - 75yrs), I did not want to leave the desk as my grandmother has been on her feet for a long time and has several health issues . She has some problems on her right knee, diabetic and has high blood pressure.

The lady served us was arrogant and unprofessional and most outrageous customer service.

The previous passenger served by her before us was allowed to take over 4 kilo extra. I over heard them while standing in the queue and I had only 2 kilo. The previous passenger did not pay extra fee. I believe the lady was racist and she kept on laughing, which escalated the situation. She told us to move the baggage or she will leave the ticket and go. A friendly guy who worked at that Heathrow helped us and tried to solve the situation. Hats off to the guy. He knows how rude she was and he agreed that he did not like her service,attitude and behaviour and how wrong she was. He also told us he is waiting for the desk to be clear so he can have a word and he will report her too.

Due to the unprofessionalism, I have taken videos and image of her, as no name was disclosed.

I would like her manager "Samir" to take action against her because she is the face of the service for Biman and Dnata.

I was called to the office of the CID by 1pm on Thursday 10th 2022 immediately I returned back from bay in concourse D, I saw 2 of my other team members there which were Africans also and we were asked to sit on a chair facing the wall with no information given to us about our request of being summoned.

In the process, my colleagues where where both Uganda spoke their language and before I could know what was happening, i was smached on my head with and unknown object by the CID officer for allegedly talking which wasn't me...

I was covered with the pool of my own blood and he took me through the back to a wash room, locked the door with just the both of us inside not to let anyone see, to wash the blood from my body which didn't stop for about 2 hours.

He sprayed me with water to clean off the blood stains on my body and also on the walls of the toilet resulting to me shivering from the cold..

he also told me to wash my reflective jacket inside the wash room with soap and clean my face repeatedly with tissue from the toilet and the place of injury so as not to attract attention of others.

he told me not to tell anyone about what had happened so they won't blame me, I didn't talk because I don't know if they can even kill me, because non of the 3 CID in the office blamed him for hurting me without a reason, they were all speaking Arabic in a room without a Camara to be as evidence Incase anything happens, no ambulance was called and no proper treatment was given for the wound except a white powder that was placed on my injury by the CID officer inside the toilet.

Then they told me a watch was missing from a customers bag if we were the once that took it.

After going to check our accommodation and found nothing, they made us sign and put our finger print on a document that was written in Arabic which we totally have no idea what was written on it.

they took us pictures like criminals, giving us numbers written on paper to take picture like a criminal, both left and right, and all our thumbprints taken and registered into a system.

we are 7 in our team along with 3 other support porter for the back bulk along with ALS making 11 persons on that bay, but they only took the 3 of us, the Africans in the team for investigation..

Non of the baggage loaders who had first contact with the baggage were brought, non of the loader who were brought for support for the back bulk was brought, non of the other nationality in my team was summoned, even at the destination of the flight, it's still loaders that'll offload those baggages and it's still hand baggage loaders that'll also offload those baggages to the arrival area..

Information of the bay, the flight, the destination, the time, day and month when it happened wasn't said to us ...

please sir/ma, all I need is a scan for my head to be sure the injury won't bring a future effect and to make sure I don't have internal bleeding.

For the past few hours, I've been having constant headache and pain and was unable to sleep through out yesterday...

They felt no remorse for what they did and never apologized.

I've also made report to my family on how I was treated without anyone talking about it as at this moment, Incase if anything happens to me, they would know where this all came from.

we were unjustly brutalized by same persons that is supposed to protect us... I know they won't feel happy seeing their children treated the way they treated me.

I am human and deserve to be treated with dignity...

we work to make the operation of the airport flow smoothly but as at now, it seems the work is a risk to us if we are being treated this way,

I appeal, please I want this to be looked upon...

Thank you,

Joshua.

There was an incident due to a medical accident within the airport at 23/02/2022 8:30pm. We was not given any clear information and was told to go home at midnight. The following day (24/02/2022) we got an email to collect our bags, however when we arrived at heathrow our luggage was not there. We filed a complaint and they told us that some bags are still with authorities, we was also told that they will be delivered to our home address. We have been waiting and contacting emirates and dnata for information but I am no one is giving clear and relevant information. On 26/02/2022 11:17am someone from dnata called me to tell me my luggage should be delivered on monday 28/02/2022 but still there was no delivery. I rang up dnata today 02/03/2022 and they bluntly told me I need to come to the airport to collect my baggage. This is unacceptable and very frustrating; first they hold onto my luggage with valuables and give me no information with what they are doing or how long they will keep it for. They also gave false hope with delivering my luggage and then changed their mind and told us to collect. This is totally unacceptable; it is wasting my time and money.

I had travelled 2 hours to the airport to collect my baggage today on (02/03/2022) which meant paying extra petrol and parking costs. Firstly, they made me wait 1 hour for no reason and with no information then when I got my bags I noticed one of my bag has been damaged with a crack on the case.

We were asked at the check in Area 1 of the Fly Dubai at Dubai Airport departures to get a “Self-Declaration” print out from Dnata counter. The person at the counter couldn’t tell us the exact amount required to get the self declaration. He asked how much money we had with us. He asked for 90dhs for two self declarations and then was ok with 70 dhs without furnishing a receipt or bill in return. I felt that this was a way of putting money in their own pockets. Another traveler who was in another counter was asked for 20 dhs but since he had no cash he was let go off without payment. I really doubt the genuinity of the payment system. Please don’t dupe people.

Dear Danta
I have travelled to India on SG721 on 15/12/2021
As my wife and 3 month old kid as your ground staff danata showed extremely humanity less approach,
My baby was crying wife want to feed her as we unable to find place, we requested them to allow on priority so my wife can get in to airport lounge to feed baby else find other option inside,
Your staff has not allowed as in even we are ready to pay for the priority,
my wife fed the baby sitting inside the airport restroom..
Teach some humanity to your ground staff..

I had gone to see off my wife and 21 months old daughter to India but while Check in we faced extremely rude and abusive behaviour by Dnata agent Janadari who went to the excess of saying things like "Are you playing with me" and " Just Leave the Counter", we were a little confused with the baggage weight and were trying to understand but her attitude was pathetic and unprofessional.

Even the supervisor Chandru was not bothered too much and infront of him she misbehaved even more, we dont mind paying the excess baggage charges and we did but the kind of humiliation we had to go through was pathetic.

Please take strict action against MS Janadari and update me on the same otherwise god knows how many passengers she will mistreat.