Dnata
Reviews and Complaints

I had an bad experience with one of your staff at Dubai airport departure area-3 while check in for indigo flight and her name is Salama(date 03 .11.2021- time between 1 and 2 am), She rudely behaved and informed her supervisor also questioned by him very unprofessional and they do not aware about customer satisfaction, the main things it's happened in one of the world largest airports. So I would request to take necessary action, your prompt response will be highly appreciated..

I contacted the airline to add a bag and they gave me the price and said go to the counter and pay. Went to the counter and it's double the price. He was so rude and said if you want to fight I will fight with you until the morning his name is Areeb Rahman. He also left at the counter and went, when I asked where did he go! They said he went out wide to smoke.
I had to wait 15 mins for him to come back.
I was at the counter for over an hour to check-in. I was late for my flight because of him and I didn't have the time to return my tax because of his delay. I had the worst experience and will never deal with this company any more if I can do 0 stars I would've given it.

I booked a holiday package through Dnata and when I reached the hotel I was chocked that it's too dirty and it's not at all as it was shown in their website
The hotel staff refused to clean the room saying that they don't have staff in the evening, I called Dnata and they said that they spoke to them and they will come to clean but no any action taken and I had to check out at 2am and be on the road in a foreign country for 2hrs searching for another place to sleep
After all this Dnata refused to pay my money back saying that the booking was non refundable, in this situation and they are talking about policy and they don't care about the customer rights
No one should tryst them and book through them because you will lose your money at the end
Attached photo of rooms booked through Dnata

Dear compliant cell team,

My name is Ramamoorthy and am working with SABB. Last year I had booked three tickets to India thru dnata agent located in SABB headoffice, Riyadh. Due to covid flights got cancelled and it took me more than a year to get the money refunded thru dnata - this I was able to get it after many many many repeated follow ups with your team. The extent of service provided was very poor.

Ultimately, I got the full refund from the airline, but SAR 50 per ticket was deducted from the amount of refund as dnata refund charges. I had sent mail to your team, but no response on this.

My question is that when airlines are offering full refund why did dnata took the refund charges from their end. I need to amount of SAR 150 (for three tickets) to be repaid back to my account.

Communication with your team is attached for reference.

Thanks,
Ramamoorthy

Sent Items
Re: Your eTicket-NATARAJAN/RAMAMOORTHYMR
"rama moorthy" to you & others
Mon, 6 Sep 2021 07:44:07 GMT+0300

23 attachments
2.57 kB176 B63.69 kB794 B448.41 kB902 B176 B2.57 kB63.69 kB902 B11.67 kB9.47 kB2.57 kB700 B51.93 kB2.57 kB1.84 kB5.24 kB902 B176 B700 B2.57 kB63.69 kB

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Hi Robert,
Thanks for this help.

Can you please advise why SAR 150 (for three tickets) has been charged by dnata towards refund fee.
When airlines are giving full refund how come dnata can charge the refund fee. It is not a fair way to serve the clients by charging the refund fee. So please check and advise on this.

Thanks,
Ramamoorthy.

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Sun, 5 Sep 2021 15:52:17 GMT+0300 To: "[protected]@rediffmail.com" Subject: Re: Your eTicket-NATARAJAN/RAMAMOORTHYMR
Hi Sir,

Refund done as attached

Regards,

cid:image001.jpg@01D70DBE.7DDB4B70

cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

DT723 - Corporate we won e-signature_602x150_KSA

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 15 July 2021 09:30 To: SABB dnata Travel desk Subject: Fw: Your eTicket-NATARAJAN/RAMAMOORTHYMR

Hi Robert,

As required, forwarding to you the Air India ticket.

With regards,

Ramamoorthy

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Tue, 7 Jan 2020 16:17:54 GMT+0300 To: "[protected]@rediffmail.com" Subject: Your eTicket-NATARAJAN/RAMAMOORTHYMR

TRAVEL VOUCHER(s)

Dear Mr Rama Natarajan, Thank you for choosing dnata Travel for your travel needs. Please find attached the Travel Voucher(s) for your purchase. Please feel free to contact us on [protected] or email [protected]@dnata.com.sa for any further assistance quoting your Customer Reference "[protected]" We look forward to your continued patronage to fulfill your travel needs. Kind Regards, dnata Travel

Your Travel Voucher(s) are in Adobe PDF format. Click here to download and install Adobe PDF Reader if you do not already have it.

Hi Robert,

Attached both refund done now.

2, 231.00

Tax Credit Number : TCCN/21/02/02335 - SR 1, 015.50

Tax Credit Number : TCCN/21/02/02334 - SR 1, 215.50

Tax Credit Number : TCCN/21/08/05508 - SR 1, 002.50

Regards

Description: dn

Mohammed Ashif

seperator_2.png

Riyadh-KSA

Dir Line +[protected]

T +[protected] Extn 124

www.dnatatravel.com

From: SABB dnata Travel desk Sent: Saturday, September 4, 2021 9:23 AM To: Mohammed Ashif Subject: Refund

Hi Ashif,

Please refund as per attached

Regards,

Description: cid:image001.jpg@01D70DBE.7DDB4B70

Description: cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

Description: seperator_2.png

Description: DT723 - Corporate we won e-signature_602x150_KSA

Hi Rrobert,

Please call me and provide the CC details to process the refund. Just double check the attached CNs as well.

Tax Credit Number : TCCN/21/02/02335 - SR 1, 015.50

Tax Credit Number : TCCN/21/02/02334 - SR 1, 215.50

Regards

Description: dn

Mohammed Ashif

seperator_2.png

Riyadh-KSA

Dir Line +[protected]

T +[protected] Extn 124

www.dnatatravel.com

From: SABB dnata Travel desk Sent: Thursday, August 26, 2021 7:47 AM To: Hussnain Aslam Cc: Mohammed Ashif Subject: FW: Customer Reference [protected]

Hi Hussnain,

Please find below refund and advise if already refund to client cc

Regards,

cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

we_love_travel_2.png

BANNER_FINAL1-01

http://zc.vg/cYSd0

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 11 January 2021 19:22 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear Robert, Any update on the refunds? Pls advise.

With regards,

Ramamoorthy

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Wed, 9 Dec 2020 07:52:59 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Sri Lankan Airlines as well as Ari India doesn't have a regular flight till now to KSA.

We already highlited to the Airlines but their office are still awating advise from them to process all pending refund

We will send another follow up and hoping to expedite all refunded ticket

Regards,

cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

we_love_travel_2.png

BANNER_FINAL1-01

http://zc.vg/cYSd0

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 08 December 2020 15:18 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Any update please. Sent from RediffmailNG on Android From: "rama moorthy" Sent: Wed, 11 Nov 2020 07:34:09 GMT+0300 To: "SABB dnata Travel desk" Subject: Re: Customer Reference [protected] Dear Robert,

It's been more than many months that my refund is still pending. Please escalate this. What action should we take to expedite to receive the refunds. Please advise.

Thanks,

Ramamoorthy

[protected]

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Sun, 18 Oct 2020 11:21:17 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

As of now Air India still on hold all the refund and Sri Lankan Airlines are wawiting for the reply from Accounts Section

Regards,

seperator_2.png

Robert Ramirez

seperator_2.png

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

we_love_travel_2.png

BANNER_FINAL1-01

http://zc.vg/cYSd0

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 15 October 2020 21:34 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear Robert, pls advise the status of my refunds from srilankan airlines and Air india. It's been quite a long time now. Please escalate.

Thanks,

Ramamoorthy

[protected]

Sent from RediffmailNG on Android From: "rama moorthy" Sent: Tue, 22 Sep 2020 17:07:04 GMT+0300 To: "SABB dnata Travel desk" Subject: Re: Customer Reference [protected] Thanks dear. Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Tue, 22 Sep 2020 15:31:21 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Please note that still pending with the Airlines and make a follow up on them.

Regards,

dnataTravel_RGB_2Colour-V1.png

seperator_2.png

Robert Ramirez

seperator_2.png

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

we_love_travel_2.png

BANNER_FINAL1-01

http://zc.vg/cYSd0

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 22 September 2020 15:04 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear robert,

Can you please update me the status of the refunds? Sent from RediffmailNG on Android From: "rama moorthy" Sent: Tue, 15 Sep 2020 20:43:38 GMT+0300 To: "SABB dnata Travel desk" Subject: Re: Customer Reference [protected] Dear Robert, Pls confirm once the Srilankan refund is processed.

Also, pls check and advise on the Air India refund also.

With Regards,

Ramamoorthy Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Sat, 29 Aug 2020 08:05:34 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Sri Lankan Airlines ticket has been process for refund while Air India ticket has hold refunding of ticket.

Regards,

dnataTravel_RGB_2Colour-V1.png

seperator_2.png

Robert Ramirez

seperator_2.png

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

seperator_2.png

we_love_travel_2.png

BANNER_FINAL1-01

http://zc.vg/cYSd0

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 29 August 2020 01:14 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear Robert,

Can you please provide an update on the refund from Srilankan airlines for my family (Trivandrum to Riyadh) and the refund of my ticket in AirIndia ( Trivandrum to Riyadh).

Many thanks for your support.

With Regards,

Ramamoorthy Sent from RediffmailNG on Android From: "rama moorthy" Sent: Thu, 13 Aug 2020 10:05:55 GMT+0300 To: "SABB dnata Travel desk" Subject: Re: Customer Reference [protected] Dear Robert,

where is the refund? Pls advise.

Escalate this pls.

With regards,

Ramamoorthy. Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Tue, 4 Aug 2020 10:17:15 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Ai India ticket has hold all ticket for refund.

Regads to other refund.It was already been done on our side awaiting from Airlines approval

Regards,

dnataTravel_RGB_2Colour-V1.png

seperator_2.png

Robert Ramirez

seperator_2.png

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

seperator_2.png

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 03 August 2020 14:08 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear Robert,

Any idea why refund is taking lot of time?

Also, as international fights are still not open, we need to apply for full refund on the below flight also.

95CJPM/RR JEDOU 3D98RR AG [protected] 07JAN

1.1NATARAJAN/RAMAMOORTHYMR

1 . AI 927 G 08AUG TRVRUH HK1 0220 0530 O* E SA

Also, we need to apply for full refund for my family also who were supposed to travel from trivandrum to Riyadh (srilankan airlines).

With regards,

Ramamoorthy

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Tue, 28 Jul 2020 09:45:10 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Awaiting repsonse from the Airlines for the refund.

Regards,

dnataTravel_RGB_2Colour-V1.png

seperator_2.png

Robert Ramirez

seperator_2.png

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

seperator_2.png

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 27 July 2020 15:13 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear Robert,

Can you pls check and update the status of the refund.

With Regards,

Ramamoorthy Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Sun, 5 Jul 2020 08:43:18 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Normally it will takes around 21-30 working days.

Regards,

Robert Ramirez

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 04 July 2020 20:25 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Robert, pls advise as to how long will it take to get the amount credited back to account?

With regards,

Ramamoorthy

Ph: [protected]

Sent from RediffmailNG on Android From: "rama moorthy" Sent: Thu, 25 Jun 2020 20:10:30 GMT+0300 To: "SABB dnata Travel desk" Subject: Re: Customer Reference [protected] Thanks a lot! Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Thu, 25 Jun 2020 15:41:27 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Noted and done!

Regards,

Robert Ramirez

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 25 June 2020 12:00 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Dear Robert,

Yes, please get the refund for Gulf Air with out penalty charges. (For all three passengers)

Tks dear for your prompt action and response.

With Regards,

Ramamoorthy.

Cell : [protected] Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Thu, 25 Jun 2020 11:32:38 GMT+0300 To: "[protected]@rediffmail.com" Subject: Re: Customer Reference [protected]

Hi Sir,

Please note that your booking with Gulf Air has been cancelled by Airlines and advise if you need apply for refund without penalty.

This is only for Gulf Air.

Regards,

Robert Ramirez

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 10 June 2020 09:50 To: SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Robert,

As international travel is still not open in india, where airlines willl not give full refund?

Or can we postpone the travel without any charges imposed by the airlines? Please advise. What I am trying to figure out is to avoid the cancellation charges?

(I heard that some airlines like srilankan are allowing customers to postpone their trip with out any additional charges)

With regards,

Ramamoorthy.

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Wed, 10 Jun 2020 07:51:24 GMT+0300 To: "[protected]@rediffmail.com", SABB dnata Travel desk Subject: Re: Customer Reference [protected]

Hi Sir,

Please find below reservation are to be cancelled and advise if I can go ahead to refund.

ZHZZDF

1.1NATARAJAN/RAMAMOORTHYMR 2.1RAMAMOORTHY/NISHAMRS

3.1RAMAMOORTHY/BARATHMSTR*CHD 13MAY2012

1 GF 170X 02JUL 4 RUHBAH*HK3 2235 2350 /DCGF*WLPGUQ /E

2 GF 60X 02JUL 4 BAHTRV*HK3 2155 0515 03JUL 5/DCGF*WLPGUQ /E

Cancellation charge SAR226/person and SAR8 for non refundable tax

HWJPKL

1.1RAMAMOORTHY/NISHAMRS

2.1RAMAMOORTHY/BARATHMSTR*CHD 13MAY2012

1 UL 162E 27AUG 4 TRVCMB HK2 0955 1055 HRS /DCUL*OTQ8LI /E

2 UL 265E 27AUG 4 CMBRUH HK2 1815 2115 HRS /DCUL*OTQ8LI /E

Cancellation charge at SAR245 and SAR8 for non refundable tax

95CJPM/RR JEDOU 3D98RR AG [protected] 07JAN

1.1NATARAJAN/RAMAMOORTHYMR

1 . AI 927 G 08AUG TRVRUH HK1 0220 0530 O* E SA

Cancellation charge at SAR300 and SAR8 for non refundbale tax

Regards,

Robert Ramirez

Travel

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

https://online.flippingbook.com/view/48567/

https://online.flippingbook.com/view/450592/

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: 09 June 2020 20:55 To: SABB dnata Travel desk Subject: Customer Reference [protected]

Dear Robert,

My employee id id [protected].

Trip to Trivandrum (02July20) and back to Riyadh (during Aug).

It seems that as international travel is not safe, I would like to get the refund from airlines for my family and for myself. Whether airlines will process the full refund ? Can you please check and advise the process?

With regards,

Ramamoorthy

[protected]

Sent from RediffmailNG on Android From: SABB dnata Travel desk Sent: Thu, 13 Feb 2020 14:26:28 GMT+0300 To: "[protected]@rediffmail.com" Subject: Your eTicket-RAMAMOORTHY/NISHAMRS

TRAVEL VOUCHER(s)

Dear Mr Rama Natarajan, Thank you for choosing dnata Travel for your travel needs. Please find attached the Travel Voucher(s) for your purchase. Please feel free to contact us on [protected] or email [protected]@dnata.com.sa for any further assistance quoting your Customer Reference "[protected]" We look forward to your continued patronage to fulfill your travel needs. Kind Regards, dnata Travel

Your Travel Voucher(s) are in Adobe PDF format. Click here to download and install Adobe PDF Reader if you do not already have it.

Hi Robert,

Please call me and provide CC details to process the refund.

Tax Credit Number : TCCN/21/08/05508 - SR 1, 002.50

Regards

Description: dn

Mohammed Ashif

seperator_2.png

Riyadh-KSA

Dir Line +[protected]

T +[protected] Extn 124

www.dnatatravel.com

From: Hussnain Aslam Sent: Thursday, August 26, 2021 3:36 PM To: Mohammed Ashif Cc: Barkat Noor Subject: RE: Refund

Dear Ashif Bhie,

Please find the attached credit note copy.

REFUND AMOUNT:SAR 1, 002.5

Regards

cid:image001.[protected]@01D2854C.012498B0

cid:image002.gif@01D2854C.012498B0

Hussnain Aslam

Ext 423

From: Mohammed Ashif Sent: 26 August 2021 15:33 To: Hussnain Aslam Cc: Barkat Noor Subject: RE: Refund

Hi Hussnain,

Please provide CN details with the refundable amount.

Regards

Description: dn

Mohammed Ashif

seperator_2.png

Riyadh-KSA

Dir Line +[protected]

T +[protected] Extn 124

www.dnatatravel.com

From: Barkat Noor Sent: Thursday, August 26, 2021 3:31 PM To: Mohammed Ashif Cc: Hussnain Aslam Subject: RE: Refund

Dear Ashif Bhai,

Please find attached Charged Slip

Regards

Description: dnataTravel_RGB_2Colour-V1.png

Description: seperator_2.png

Barkat Noor Accountant- CP

Description: seperator_2.png

Travel P.O. Box 666 16 Al Sabhaan Plaza, Takhassusi Street

Riyadh-KSA T +[protected] Ext. 443 F +[protected]

dnatatravel.com

Description: seperator_2.png

Description: we_love_travel_2.png

From: Hussnain Aslam Sent: 26 August 2021 15:22 To: Barkat Noor Subject: FW: Refund

Please provide the scan copy of charge slip.

From: SABB dnata Travel desk Sent: 26 August 2021 10:55 To: Hussnain Aslam Cc: Mohammed Ashif Subject: Refund

Hi Hussnain,

Please process refund on below refund form Air India to the same cc of Pax

Dear Robert,

your requested RA is refunded kindly find history for your reference.

TKT NBR: [protected] ISSUING CITY: RUH ISSUING OFFICE: [protected]

NAME: NATARAJAN/RAMAMOORTHYMR

ORIG/DEST:TRVRUH NBR OF TKTS ISSUED:001 TTL NBR OF SEGS:001

CP S FRM/TO A/L FLT CLS DATE TIME ST FBC BAG RLOC STATUS

1-O TRVRUH AI 927 G 08AUG20 0220 OK GOWIRH 30K JC9NR REFUNDED

NV08AUG20/08AUG20

**ENDORSEMENTS/FARE CALCULATION**

ER:NON-END/CHANGE/CANCELLATION/NO-SHOW/PENALTY MAY APPLY

FARE CALCULATION/LADDER FARE CALC INDICATOR: G

Regards,

cid:image001.jpg@01D70DBE.7DDB4B70

cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

DT723 - Corporate we won e-signature_602x150_KSA

From: Haroon Rashid Khan [mailto:haroon.[protected]@kanoo.com] Sent: 26 August 2021 10:51 To: SABB dnata Travel desk Cc: Hussnain Aslam Subject: Re: Refund

Dear Robert,

your requested RA is refunded kindly find history for your reference.

TKT NBR: [protected] ISSUING CITY: RUH ISSUING OFFICE: [protected]

NAME: NATARAJAN/RAMAMOORTHYMR

ORIG/DEST:TRVRUH NBR OF TKTS ISSUED:001 TTL NBR OF SEGS:001

CP S FRM/TO A/L FLT CLS DATE TIME ST FBC BAG RLOC STATUS

1-O TRVRUH AI 927 G 08AUG20 0220 OK GOWIRH 30K JC9NR REFUNDED

NV08AUG20/08AUG20

**ENDORSEMENTS/FARE CALCULATION**

ER:NON-END/CHANGE/CANCELLATION/NO-SHOW/PENALTY MAY APPLY

FARE CALCULATION/LADDER FARE CALC INDICATOR: G

TRV AI RUH Q3.50 217.15GOWIRH NUC220.65END ROE71.379003

** FARE BREAKDOWN / FOP / TOUR CODE **

*TKT FARE DATA* * AUDITOR

BASE:INR 15750 BASE:INR 15750

EQUIV:SAR 826.00 EQUIV:SAR 826.00

T/F/C:SAR 284.00 T/F/C:SAR 284.00

TTL:SAR 1110.00 TTL:SAR 1110.00

* TAX/FEE/CHARGE DETAIL:

TAX:SAR 8.00E3 TAX:SAR 87.00IO TAX:SAR 119.00IN

TAX:SAR 42.00K3 TAX:SAR 22.00WO TAX:SAR 6.00YR

TOUR CODE :

FOP:MS NONREF.DN POS VI610019

FOPAMT:1110.00 COMM AMT: COMM RATE:

** ADDITIONAL PASSENGER INFORMATION **

PSGR TYPE:ADULT ISSUING SYSTEM/RLOC:1G/95CJPM

DATE OF ISSUE: 07JAN20

PSGR PHONE: INVOICE NBR:

FOID:PP/S1266249

Regards

Haroon

From: SABB dnata Travel desk Sent: Thursday, August 26, 2021 8:00 AM To: Haroon Rashid Khan Cc: Hussnain Aslam Subject: FW: Refund

Hi Haroon,

Please advise on attached refund if already process

Regards,

cid:image001.jpg@01D70DBE.7DDB4B70

cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

DT723 - Corporate we won e-signature_602x150_KSA

From: SABB dnata Travel desk Sent: 15 July 2021 11:01 To: 'haroon khan' Cc: SABB dnata Travel desk Subject: Refund

Hi haroon,

Please find attached RA for ticket refund

Regards,

cid:image001.jpg@01D70DBE.7DDB4B70

cid:image002.gif@01D277EA.4EB7D9D0

Robert Ramirez

Travel Consultant

SABB Travel Desk - Riyadh

Saudi Arabia

T +[protected]

F +[protected]

Call Centre : [protected] ( 24hrs )

M +[protected] ( Emergency )

dnatatravel.com

Working Hours:

Sunday to Thursday, 0900h to 1700h | Saturday, 0900h to 1400h

seperator_2.png

DT723 - Corporate we won e-signature_602x150_KSA

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I have booked air India express for Mangalore from Dubai. Departing on 09.09.2021 07.30 pm from Dubai. I had booked my paid seat 1F. It's reflecting in my ticket too. However for no reason while issuing the boarding pass, Dnata executive has changed the seat to 2F as per his choice for no reason. This is not the kind of service Dnata employees are supposed to give. I have paid for a seat and I was supposed to be given the same. I have updated my seat as 1F in air suvidha which is the requirement in India a self declaration website of government of india. Who is responsible if I case anything goes wrong? Dnata?

Hi Team / Whomsoever concerned,

This is a common complaint I have written to both Dubai International Airport staff and Oman Air Boarding Staff. The Bottom line is I was traveling through a long transit and I was expected to collect a boarding pass before I go to the gate of Oman Air. I did not have a boarding pass but what I deserved better, given the fact that I booked the flight was some basic respect, tone and hospitality. Noe that is my major complaint.

I have taken this experience to my company travel desk and they have marked Oman Air as the least preferred / Non -Preferred airlines. They are also suggesting our employees to take direct flights like Brtish airways and not go via transits like Dubai as there is big confusion due to lack of internal comms in Dubai Airport in terms if service, Luggage and checkin procedures.

I have not taken this yet to social media handles as I am waiting to see any Investigation / responses drawn on top of this complaint. I have not written names for a reason, if the investigation happens fine, the names wil automatically come out.

I am happy to be supportive and responsive if there is an investigation and action launched on this complaint.

Note : If you feel this is one in thousand complaint, just take a look at D19 and connection desk CCTV videos to see the abrupt harsh / rude body language of the staffs.

Passenger Travel Details :

Travel Route : Vienna - Austria (Pegasus PC 902) à Istanbul - Turkey (Pegasus PC 1738) à Dubai - UAE (Oman air WY 602)à Muskat - Oman (Oman air WY 283) à Bengaluru - India

Passenger Name : Parameshwara Kumar

Passport Number : XXXXXXXXX

Date of start of journey : 20th Aug 2021

Date of Issue at Dubai Airport : 21st Aug 2021

Situation on Passenger's side :

· Passenger works for a - Financial Services Company which has 70% of world market as a IT Architect

· Passenger is EU Schengen work permit holder and is travelling to India to pick his family from India with Entry visa to Ireland with original work permit and visa papers (Not even scanned) in check in luggage as its not required during the current travel.

· Passenger has travelled multiple time through Dubai as Transit but has seen the luggage transferred seamlessly and no additional check-in required at Dubai

· To the Passenger, Istanbul-Dubai-Muskat are transit airports.

Chronology of Events :

· Passenger was updated by Pegasus that the Luggage will have to be checked in at Dubai as the luggage will be sent to the luggage belt in Dubai. (PLEASE NOTE THAT PC 902 AND PC 1738, BOTH WERE DELAYED)

· Passenger does not have a visa to get to the luggage belt, so reached the connections desk as soon as landed at Terminal 2. Booked a Luggage transfers, was promised a seamless transfer for a payment .

· Passenger made a payment and was promised a seamless check-in into the next transit flight WY 602 from Terminal 1 and shall not be handed over to the passenger straight for the check-in. ( ATTACHED THE MAIL RECEIVED ON THE TRANSFER AND CHECKIN)

· Passenger was advised to take the boarding passes straight from Gate but the connection desk service personnel at Terminal 2

· Passenger waits for 30 mins for a bus to transfer to Terminal 1

· Passenger reaches by 4:30 AM to Gate D19 awaiting a call for boarding grabs a sandwich to eat.

· As soon as the boarding call happens around 4.40, passenger finishes the sandwich and drops to counter at 4.45 AM

· Passenger approaches the Gate and says I am yet to receive the boarding pass from the carrier and was asked to go to the gate straight.

ISSUE START POINT - OMAN AIR BOARDING TEAM IN DUBAI

· OMAN air boarding team had 4 members

o 1 Female staff checking boarding passes

o 1st Male staff tallest with beard and speaks Butler English (Remember him saying "…Amrica also you come from you have to take this barding pass….." and me getting pissed off with time running and his English skills to talk through)

o 2nd Male staff moderate tall with beard and specs who was trying to handle situation

o 3rd Male staff shortest in the crew with half dyed grey hair, specs (WORST RUDE BOARDING STAFF EVER FACED)

Details of the Incident :

1st male boarding staff tried to talk in English but was not clear, then came 2nd Male staff who said hat the luggage cannot go in this flight, neither can you, our accesses are limited which was fine. What again shot up me was the 2nd Male staff saying "Even if you can go now, your luggage cant and you can probably claim some minor amount for the luggage as lost, not the full value of the luggage". When I shot up that I am not travelling in this flight without my luggage (as I knew that the visa paper, work permit and situations for Ireland travel), then the 2nd Male staff says "We may do a courtesy transfer to BLR-India in the next 3 or 5 days or more, may be not sure"

When this entire conversation was going on comes the shortest male staff whom we refer here as 3rd Male staff, POINTS THE FINGER CLOSE TO MY FACE and Shouts rude interrupting in between a conversation twice to the 2nd male staff "THIS MAN IS NOT GOING ON THIS PLANE / HIS LUGGAGE IS NOT GETTING ON THIS PLANE" while the 2nd Male staff was saying "I TOLD HIM THAT"

I started asking about the check-in confirmation that the Marhaba gave me at the connections desk in Terminal 1, I was asked to go to the Connections desk and check. When I asked for any contact number to reach them or help, the response received was "NO". I reported that I will be back after talking to the Transfers desk.

At 4.55 AM I ran to connections desk in Terminal 2, to report there is a flight leaving at 5.25 AM and my luggage is not checked in. I was told by a lady that you haven't checked in that flight, so book another flight and ask for a transfer again. When I asked who is going to pay for the flight again, she responded "OFCOURSE YOU!" throwing the paper back on the desk to me.

At 5.05 AM I was running to the gate again to tell them that there are VISA papers in the check-in luggage, if there can be an assurance that the luggage will be transferred to BLR without fail and not getting lost I can board in. I was there at the Gate D19 at 5:10 AM and the gate was empty with no staff and all systems at the gate left open. (NOTE : No announcements were made for boarding closure at all, I am very sure)

I realised I have missed the flight and went back to the Connections desk asking for an escalation point of contact, there came an Chubby, clean shaved, Hair dyed person claiming to be the supervisor and shouted bad with a phone in hand "Whose mistake is it not to do check in?" when I told him that I was at the connection desk in in Terminal 2 and I had a mail confirmation which I considered check - in to drop to the gate, he shouted again "This is Terminal 1".

What was more surprising was that he was hearing the response from the Oman Air boarding staff and shouted again, "They offered you help and you denied". I was asking to meet a person who takes care of the customer experience or feedback at connections desk, they said there is no such person "Its all online, go do it online".

When I approached the same desk again after booking another flight asking when does the check-in begin I was again shouted 3 hours before the flight and I walked off again.

I walked away from that connections desk throwing my luggage to a Pillar far from the desk, waiting there waiting for the check-in to open for the next flight I booked. Tried to ping the online chat assistant but no response. Then I got a delayed check-in for a 10.10 AM Indigo flight at 7.30 AM rather it should have been 7.10 AM.

Point to Note : When I was asking for the Supervisor name to report here, There was another staff sitting to the right of Emmanuel - The one who did a good service, while the other person shouting don't tell them the names😊

Charges / Complaints :

To Dubai International Airport :

1. Why have two airlines (Pegasus and OMAN Air) operating from the same airport denied to even talk to each other on customer benefit? Why can't the Dubai Airport officials arrange a team work workshop for the benefit of the customers?

2. Are the Connections desks in Terminal 2 and Terminal 1 different teams as shouted by the Supervisor at Terminal 1 Connection desk on 21st Aug 2021 at 5.30 AM, Aren't that Connection desks team from Team Dubai Airport officials? Team work fail Big Time in Dubai?

3. While I was waiting for my next flight I saw there were couple of other staffs shouting at customers

a. Instance 1 : A curly haired female staff working around 7 AM, shouting on a lady customer who is travelling to Russia. The Passenger may not be well dressed but travelling to Jakarta was shouted again and again "THREE HOURS BEFORE THE FLIGHT!, I SAID THREE HOURS BEFORE THE FLIGHT!, CANT YOU HEAR THREE HOURS BEFORE THE FLIGHT!" very loud that I could hear it 35 feet far . When spoken to the passenger, she was about to cry the way the connection desk staff shouted at her

b. Instance 2 : There was a grey haired Asian staff, probably senior member in the connections desk around 8 AM harassing a Punjabi guy who was asking where should I pay for some thing, rather than helping he was questioned "What were you doing until now?"

Why isn't soft skills and Hospitality so worse in the Dubai International Airport Terminal 1 Connections desk, keeping my case aside?

4. Why isn't there a clear escalation protocol for bad customer experiences? Why are the chat messengers through the Airport wifi website not answered for long. In my case the chat assistant name was Tracy?

5. Why are the Connection desk staff not even disclosing the names when asked for the Supervisor name?

6. Why do they laugh band say "Go for a feedback online!", Is there no value for online feedbacks, haven't you taken any rating / Investigation for the online reported complaints and experience?

To OMAN AIR :

1. Are there any English tests conducted by Oman Air Airlines before hiring them as Boarding at staff at the gates?

2. Is there a soft skill and Hospitality training that the Oman Air boarding team have to clear before they face customers carrying Brand Oman Air?

3. Who has given the rights to the 3rd male staff shortest in the boarding team to talk like a flight owner and shout to the customers straight?

4. When I have clearly told that I am running to the Connections desk and will come back, should the boarding team vacate the desk sharp 20 mins before the boarding? They need not get me on to a flight but at least to provide a response?

5. When the Boarding staff at gate can call the supervisor at connections desk to say we offered help and the customer denied, why cant they make a call around 4.45 AM before the flight leaves and making me run to connections desk? Is this what you provide as a customer service? Trust me I have travelled frequently with Ethihad and Emirates where boarding staffs take the pain to ensure the customer does not miss the flight unlike the worst Oman Air boarding staffs I encountered in this case?

6. Isn't that a shame to simply tell that we don't have the connection desk number neither can assist at the gate to do a phone call to them when the flight is about to leave in 40 minutes? Where do they understand customers?

7. If there is a single penny paid from my ticket is paid as a salary paid to 3rd mail staff who wa rude, its an absolute waste of money. He neither was helpful nor informative but only shouted rude to piss off customers and spoil Oman Air brand.

8. I did not miss the flight as I was atleast at the boarding gates 45 mins before the flight took off but I was made to miss the flight. Would you even have cctv footage references if this is getting legal?

To both Oman Air and Dubai Airport staff s a Team:

1. Do we really understand who is a customer and who is a service personnel ? Are the airport staff at Dubai and boarding team at Gate D19 on 21st Aug attending my flight even aware of it?

2. It take 1 minute for all these team members to think that the customer has booked a ticket and is running between gate and connection desk just to travel through in the flight and the airline to his / her destination. Is their IQ so low?

3. If the check-in procedures are so cumbersome and strict and lags communication between airlines, why did services like Mehraba agree to directly board luggage to flight and not simply hand over the luggage to the customer? If the luggage was handed over to me, I would have surfed to a place to check-in myself, taking the boarding pass on time.

4. Why are the mails sent to the customer so damn misleading that the luggage is boarding in a specific flight scheduled to take off to this destination at this time? (see attached communication received)

Finally I have also seen the services of one Airport staff named Eshan who was very kindly helping some person from Somalia with an intend that their travel should be complete, serving people irrespective of the clothes that they wear and the appearance which I appreciate truly.

At the same time there are staffs who have created a brand damage . In some cases even the supervisors in the connection desk and boarding gate.

They need validation on English tests, Hospitality training and softskills training urgently. That is the bottom line of this long complaint.

My plan to travel to Ireland is now delayed after this experience and I am staying in India foor some time. I shall be happy to get on a call and explain if the investigation deemands inputs.

Awaiting action on the supervisors causing brand damage and warning / training for the other low level staffs who are unaware of the hospitality or communication mistakes.

Note : I have not attached anything on this online complaint but can share mroe details if there is a true investigation and resolution

Thanks,

Param

On last Sunday I have applied a Bahrain visit visa for my wife and daughter which supposed to be processed the same day as it was promised by Dnataa Dammam office management, the amount of Sr 700 for each visa was transferred the same Sunday morning, I made it very clear that we need the visa asap that's why we are using an agent or else they are even eligible for visa on arrival, regardless of the commitments and promises made by Dnata they visa was process on the THIRD day not on the same day without informing.
After our continues request they provided us the tracking number, hence we got to know that they processed the visa on the day of Tuesday & now they are blaming the Bahrain government portal responsible for their actions.

Total Visa fees in 4BD and what we have paid is 70BD each, almost 20times the real price, is this acceptable for this kind a service?

Thank You.

Regards,
Saad Lodhi
Executive Producer
[protected]@TheMediaBox.co
+[protected]
+[protected]
http://www.vimeo.com/themediabox

I have worked with dnata Saudi Arabia team since june 2017 till 31 jan 2021 as sales executive GSA staff for Malaysia Airlines jeddah.

The complaint is all about imp proper service letter from dnata I have requested them again and again there were no response on HR side. This made me feel that I have not worked for a international recognized travel company. The team handling in SA is being biggest mafia ever I have seen so far with many politics inside the company, disrespecting the staff with threatening.
Unsafe place to work. I will never ever recommend anyone to join dnata KSA.

Dear Dnata agency - Dubai international airport.
Please I would like to get my ticket refund (due to flight cancellation) from Dubai to Calicut on Oman air.
Traveler: Mohamed Mirshad Thayyil
Booking reference: QNJQWR
Invoice no [protected]
Invoice Date: 04 Nov 2019

I had send many E mails to Dnata, there is no proper response. as per the booking date its nearly one and half year now. please return the money to my credit card

Arrogant attitude and absenteeism is ap regular feature.

Supervisor is neglectant

I landed in dubai 27/9/2020 at 7pm from nursultan to dubai my was missing on belt. Service girl next to the belt. I approach for follow. she i believe to be work in customer service and their satisfaction thats her job she is there for. Very rude tune asian girl no way of talking in courtesy. I believe she even don't know customer service ettiqates... totally spoiled my mode on arrival. I mentioned her she is very rude she directed me to her colleague in office to make record of missing luggage...

Today, 19-Dec-2019 at 7:40pm Flight no: TG642 Thai airways. I have checked with an agent named APPLE and she was very rude and sarcastic. I been flying regularly and I have not met someone as rude as that. Please look into her attitude as she should not be working as front agent, with her attitude, she would be shilling papers without any facing customers/passengers.

Hi,

Sub: Complaint against DNATA staff Ms. Krissel
Attached the ticket copy for the reference

Kindly see below the Incident date, place and the name of the staff etc for your reference:

Dnata Check-in counter staff name: Ms. Krissel ( I am not sure the spelling )
Terminal 2 Departure
Dubai International Airport
(I approched her while she is in In Fly dubai check in counter)
my ticket details: Fly Dubai, GDS PNR: Z1WT48 - ROUND DRIP
Booking Ref No: FB1010X8DJBB
Date: 14th Oct 2019
ATTACHED THE TICKET COPY

I would like to raise a complaint against a Staff of Dnata in dubai airport for her unwelcoming approach and wrong information given. On 14th Oct 2019, my wife and infant want to fly muscat for their Visa change (wanted to get new 3 months visa ) and I had already got the ticket from my travel agency and they clearly stated to me that, since it is a visa change I will go and come in the same flight DXB-MCT-DXB and I will not need to get down in Muscat, also my agency said I will get total 4 Boarding passes from DXB check in counter, ( 2 for my wife and 2 for my infant to go and come in the same flight). I re-confirmed all this information and confirmed from my travel agency.

Now, when I reach DXB airport terminal 2 departure counter, the lady staff in the check in counter Ms. Krissel ( not sure the name exactly but something like this ), she gave me 2 boarding passes only, 1 for my wife and 1 for my child to go Muscat only, when I asked about the return boarding passes she was not happy to reply in a good manner and she said, the return boarding passes I will get it from Muscat airport, that means My wife and child should get down from the aircraft in Muscat and go inside Muscat airport to get their return boarding passes which is completely a wrong information. I try to understand her that my family will not have enough time to take their return boarding passes from Muscat airport as the flight will stay only 45 min in the Muscat airport and return back to dxb. Also, I called my travel agency to explain the matter and they itself told the lady in the airport counter know nothing and she is telling wrong information, my family do not need to get down in Muscat airport and I have the full right to get the 4 boarding passes from DXB airport itself. I try to understand the lady staff but she has such an unpleasant way of replying, she said me that only some person has the priority to get the up and down boarding passes not for everyone and all, I started understanding her and she said she is the last word about this matter. She is not accepting her mistake nor try to find a solution to sort the things out. Never have such a bad experience in my life.

Later arguing with her and she where all hesitating my words and avoiding me, I approached another check in counter staff who is sitting 3 counter away to her and explained my matter. He was so polite to hear me and told me that I have all the right to get the 4 boarding passes (up and down) and he called the lady staff Krissel on the phone and asked about the matter and she explained the same that my family is not able to get the 4 Boarding passes (up and down ). The guy understand she is wrong and hence he had seek opinion from his senior officer and the office told him to get me the up and down boarding passes ( 4 boradging pass ) In a minute I got 4 boarding pass ( up and down for 2 pax ), see this is all possible if the staff good enough to sort the things out.

I am very well sure that, the lady staff Ms. Krissel, she is not so experienced to deal with customers nor she has enough knowledge about what she is doing. She is just mechanically doing something, her job is hospitality and she must have a pleasing attitude.

Please take action about her and would like to know the feedback.
appreciate a reply email to [protected]@gmail.com. I am open to explain the matter on phone call.
Please consider it as a formal complaint.

Best Regards,
Basel
[protected]@gmail.com

Hi

My name is Pawan Gulabani and i am traveling on AI 912 dubai to Mumbai.

Today i was very disapointed by the way i was treated by the staff of Dnata at check inn counter located in Area 5

I was standing in the que for 30 mins and when my turn came i just went to the staff named Maryam and she very rudely denied me saying wait i am still bsy.

I then went to Pranoy he said i have to go back to Maryam i said she is too bsy to check me inn. And asked for the manager

I then went to ahmad mohamad at the business class section and told him to check me inn as he called me and i frustratedly threw my passport on the counter as i was denied check inn and asked for manager

Maryam told him in Arabic that dont check him inn and give his passport back. I denied to move out of the line.

Then i asked for Airlines staff Mr sameer who is the manager of Airindia check inn. I explained the situation in English so that no 1 things i am trying to mis lead him and told him exactly what happened.

Sameer accepted the thing and ask Ahmad Mohamad to accept the passenger but he had the odasity to deny me check inn after that. This is what dnata staff is to deny check inns to passenger on a confirmed ticket i am afrequent flyer of airindia and this is the first time i have faced such issues

Dnata being such a big name of Dubai doesng deserve such type of staff you can also check your cameras of you feel that i am lying

Time approx 12.40am to 1am

Boarding number 109
Pawan Gulabani
Ai 912 dubai to mumbai

My contact number dubai [protected]
India [protected].

This is really unacceptable

My mother is disabled. We were travelling back to London from Dubai on Tuesday 3rd September on the 1.30am flight with British Airways. A wheelchair was booked from UK on our travel to Dubai on 26th August 2019. We reached Dubai airport on 2nd September 2019 at 9pm as we had VAT to do. Our check in time was 10pm on Monday 2nd September as our flight was at 1.30am morning Tuesday 3rd September 2019. The check in counter did not open till 10pm on Monday 2nd September 2019. I went to special assistance to ask for a wheelchair as there was still one hour before the British Airways check in counter opened. The lady in the special assistance was very rude, she refused to give me a wheelchair, the staff member's name was Ms Hanan- Special Handling Agent, she was so rude, she told me that if my mother wanted to sit, then she could sit on the sofa which I explained was too low. There was also an indian lady sitting in the special assistance next to Ms Hanan, and this indian lady did not even acknowledge me as I stood there waiting for someone to help me, as Ms Hanan was on the phone to someone, this indian lady was too busy on her what's app instead of acknowledging me and trying help me. Here in the UK people are not allowed to use mobile phones for there personal use when on duty, but this indian lady was so engrossed in her what's app. I am very disgusted with the level of care and service received from DNATA staff. A gentleman named Cherian helped me, he told me that Ms Hanan should have called for authorisation for relesing a wheelchair earlier than normal. My mother had to stand for one hour with very bad leg pain, she has severe osteo artheritis, and a ruptured bakers cyst behind her knee. She has been given instructions by her Doctor that she is not allowed to stand for more than 10 minutes, but Ms Hanan was refusing to understand my mothers situation. She was not helpful at all, what kind of staff are DNATA hiring? I would like this matter looked into and investigated further. Terrible service. Please acknowledge me on this matter and steps taken.

Dear Sir, I had a flight on 4th September 2019 from Dubai to Kochi (air India express-IX434) departed from terminal 2 at 17:00. Your staff was handling the boarding checkup at gate number F-3. I was accompanied with my friends and at the time of hand carry baggage weighing they told me I have an excess baggage of 1 kg. I informed them that the excess baggage is due to the 1 liter of whiskey I bought from the duty free shop. But they replied even if I have to pay extra baggage charges. So I hand over the bottle to my friend who carries less baggage. After my boarding gate checkup finished they stopped my friend and took the whiskey from him.Their reason was it not included on his gate pass. Then I told them I'm ready to pay 60 dirhams for the 1 kg of excess baggage but they didn't allow. This is an absolute example of day robbery. I saw they're doing the same with the other passengers too. These kind of actions will definitely affect the credibility of Dubai airport and bad image on Dnata.

Dear sir,

Mr Mohammed Saleem Mr Rajesh dattagiri, Harika rangapeta, working terminal 3 in dnata as customer service department claimed to give backdoor entry jobs of counter staff in dnatab company and taken money from 4 persons name adil, hamed, Ibrahim, tauhed amount of 5500 dirham from each one and clamed to give jobs 100% in dnata said to send money to the account no of mr Rajesh dattgiri Ac no [protected] SBI bank and Harika rangapeta Ac no [protected] SBI bank which was transferred on 20auguest 2019, and today mr Mohammed Saleem Yousuf mobile no +918421016317 and said your visa process had been stoped and forcing all of us to pay more money and we all demanded to give back our money, mr Mohammed Saleem Yousuf said do what ever you want to do money is been taken for visa and typing, which will not be refunded, if you all want offer letter you have to pay more 3500 dirham to clear your offer letter from dnata office in Hyderabad local complaint has been registered in police station on mr Mohammed Saleem Yousuf, mr Rajesh dattgiri, ms Harika rangapeta.requesting you to please help us get our money back and take strict action on this people for taken money and cheating people and making dnata company reputation by fraud.

Dear Sir/ Madam,

I had a flight on 11th of August 2019 from Vilnius to Amsterdam (flight number BT 609). Your company was handling baggage for that flight and you managed to lose my toddler's pram. It has not been found yet. So far as I can see, your company even does not put any effort to find as nothing is updated, nobody picks up the phone and the phone call goes straight away to voice mail, nobody has replied my message. As I was traveling alone with my child below 2 years, I had huge problem to come back home as I did not have the pram anymore and had a big suitcase, my child's bag and my bag-pack with me. On top of it, I had to stay 2 hour at the airport just trying to find the pram with the hungry and tire child!

I would like to be compensated for all the inconveniences cost by your company's irresponsibility! 5 days have passed and nobody knows where is the pram. Pram is essential when you have a child and not to have it for 5 day is very inconvenient!

My contact details:
Name: Mrs. Inga Grigaliunaite
Phone: +[protected]
email: [protected]@gmail.com

Looking forward to hearing from you!
With best regards,
Inga Grigaliunaite

Again after checking with Dnata 3 times and being assured the room we had booked in Kuala Lumpa was big enough for a family of 4 we arrive after travelling for 14 hours to find we have a two person room.

We booked the entire trip for two adults and two kids (age 11 and 10).

You sell us the perfect holiday. We checked in 3 separate occasions and were assured the room was fine now we have no option but to squeeze in to a completely unacceptable room.

I will never, ever book with Dnata again and feel you have completely mis-sold and mis-lead us.

Had to wait for 50 minutes to get the wheel chair which was prebooked. Arrived via EK503.Seat 28B.Landed at 8:45 p.m...
Wheel chair provided at 9.40.Reason given by supervisor was that there is shortage of staff as there were too many requests for wheel chair.
Well, the requirements were known upfront and resources should have been provided upfront.

There was no way to access the manager to understand the issue and seek any resolution.