EasyJet
Reviews and Complaints

After reading multiple reviews from other customers, it's clear that many have had negative experiences with easyJet. Customers have expressed frustration over unexpected charges, flight cancellations, poor customer service, and issues with luggage policies. It seems that easyJet's service quality and transparency have left much to be desired. Considering the feedback shared by other customers, it might be wise to approach booking with easyJet cautiously.

We took the flight on the 13/04/2024 from Athens to Milan and we had our luggage with no problem. On the 17/04/2024 was arranged our flight back. There was a lady with attitude in the gate that started to speak really bully “like go away you re not fly with these luggage unless you pay 174 euros. We ask for the supervisor which the lady before called with her first name and told us also with attitude pay 174 euros or stay here or you can take another plane not with another company but not with ours. Our children stated to cry and we should leave so we payed. I wish you these fake charges will make you a better company with employees who respect and help the customers.

Back in June I booked a hire car with SIXT through Easy Jet when we booked our flights to Glasgow.

When we turned up to collect (in Oct) SIXT refused to release the car saying we didn’t pass security checks. Both my husband and I had full clean licenses and had been driving for over 10years. We also have a good credit history with no debt (so no reason why we failed). Neither SIXT or easyJet would tell us why we failed and neither would give us a refund.

Tried to contact both companies once we got home and both still refusing to give us any money back.

It’s worth mentioning that this experience was only made more stressful by the fact that we were travelling with our 5 month old.

No help or customer service provided by either company.

Customer Care Ref: [protected], GB745894460

Booking number; IT757790020:

I rented a car through your service out of Milan on 15 JUL 23. The reservation was sent to Surprise Rentals which I have had issues with in the past. I must have mis-hit the radio tab for time and after arriving in Milan was told that we were late and the car was no longer available and that the entire pre-paid two weeks is forfeited to the company. I argued that the flight information and flight delay was readily available to them in the same reservation but this was ignored. I feel as though this company, with a full lot of cars, stole my hard earned money.

hi my name is jonathan wohlberg i traveled. with my family on oct 11 2023 and i was denied taking any handbag on board because i was Jewish i was told that familys like us can't take anything on board and everything even the handbags needs to go with the rest of the suitcases so i had to pay for it and everyone alse brought regular size handbags even bigger than the airlines measurements .it was very difficult for me and my family we where 7 people with no access for NOT even 1 hand bag , i will take it to social media and to news outlet i have everything documented and recorded thank you

Holiday ref 4782543 Sept 22nd - 29th
Did not get dropped off at hotel
Difficulty finding hotel - no signage
Door locked
Had to check in at a different hotel
Room and beds very small - dirty floor, dirty shower.
Shower head could not attach to wall.
3 coathangers
No drawer storage
Dangerous reading lights clipped on to wall lights
Very disappointing!

I was involve with the cancellation of flight from Antalya to London Gatwick on the 29th of August, 2023. Easyjet was not proactive. There was no support at the airport, no staff to contact , no feeding arrangement of the passengers stranded, the notification came very late, we had left our hotels for the airport. This was a nightmare for my family.

The standard of service and information was below standard of an international airline. The airport became the sleeping ground.

Booking on flight 6723 between Lisbon and Madrid on the 23rd of July 2023 cancelled by easyJet.

Was informed on the 7th of July 2023 about cancellation.

Immediately followed the instructions to get a refund.

On the 8th of July 2023 I received confirmation about my refund choice.

Never got my refund.

Booked ticket through Flightnetwork.

Order number M6A8HJ

Flight number K57F7P1

My family and I (3 adults) flew with Easy jet on the 3rd July 2023 from London Gatwick to Enfidha Tunisia. Flight no. EZY8845, booking ref K5 BZG2Z

The flight was delayed for over 2 hours and 16 minutes which meant we were owed compensation for food. I

I put in a claim with screen shots of the expenditure from my bank account.

Easy jet states that the flight took off only 1.59 minutes late! I have now contacted Easy jet 6 times and keep receiving the same automated email back which says nothing.

I have attached a screenshot of my expenses and two airline checks that both state the flight was delayed for over 2 hours.

Hello

Myself George Armstrong and my wife Julie Armstrong were travelling back from an Mediterranean cruise on the 22-06-23 from Marco Polo Airport In Venice Flight EYZ 2212 our reference number is K57RJ7B Departure time 21.55pm and a landing time of 23.30pm in Manchester in England, giving us an hour to get through customs and receive our suitcases,we had a return journey in a taxi waiting to pick us up for 00.30am on the 23-06-23 paid for onward journey.

When we boarded the plane our Captain told use they have had issues all day from leaving Manchester with delays in France and then delayed back at Manchester, by the time we left Marco Polo Airport Venice the time was 01.05am on the 23-06-23 and landed at Manchester airport at 03.05am by the time we got through customs and passport control with another plane which had jus landed it was 03.35am and our taxi pick up did not wait due to having another fair to pick up,we had to call the company and wait for another taxi to come and collect us which was 5am on the 23-06-23.

Hi just come back from what we called a Purgatory holidays booked online with Easy Jet. Been trying to contact the Complaints Dept. online without sucess e. g I filled the form twice but each time I press the Submit Button everything I wrote dissappeared and I was ask to restart the whole peocess again. Tried the customer unfriendly phone /"chat" to no avail. I am a trained in HSE Risk assessment /management and have very Health and Safety issues to complain about the Riad Fatouma where I stayed. It's a deadly fire trap which I think British should know in order to make informed choices regarding their holidays. It seems that the Complaint Dept of Easy Jet is trying to frustrate my efforts and I am considering whether to lodge my complaint directly to ABTA?

Dear Sirs

Your assessment and legal team’s decision to deny me compensation under EU Regulation EU261/2004 for the cancellation of Flight no. EJU4075 from Venice to Berlin is not comprehensible.

On 17 May 2023, you informed us that our return flight to BER had been cancelled, and in order to save our return trip to Berlin at the scheduled date

we started looking for alternatives, since easyjet didn’t offer any alternative flights. Browsing the flights from Venice to Berlin provided by other airlines the same day we didn’t come across

any warning with regard to industral action or cancellation of flights by any other airline. As we saw at the airport, other airlines operated from Venice exactly at the time scheduled for our easyjet flight,

and easyjet themselves also operated from Venice that Friday.

Thus, I wonder if the early warning of a potential National Strike on that Friday – if any – was serious and if your company had reassured thoroughly enough. Given these facts on top of the additional expenses ensued from booking new tickets for two persons I herewith object

your decision, asking you to review it, and if not, I reserve the right to take legal action.

Yours sincerely

G. H.

ref:_00D20Cl2i._5003X2mKT1Q:ref

This is a genuine warning for car renters to be aware of when using Easyjet and Cartrawler. They have a non a transparent clause in their car hire which, as is normal, says named driver has to present their credit card at the car rental desk. However, what they don't make transparent, is the credit card has to have the drivers first name on it so they wouldn't accept my partners card eg Mr J P Smith and the booking was made in name if Mr James Smith. Delpaso refused to let us have the car. We were stuck and had to hire a different car using my card which had a first name on. The car cost 4 x more to hire than the original booking.

I complained to Cartrawler and Easyjet sending them a photocopy of my booking which simply said present credit card of main driver. They took 7 weeks to respond despite being contacted by me 3 more times. They eventually sent me a copy of a car hire agreement I did not receive which when you clicked on a particular part, did say credit card should have first name on it. I DID NOT HAVE ACCESS TO THIS DOCUMENT WHEN I HIRED THE CAR.

I have hired cars for many years and never had this problem. I have spoken to many friends who have credit cards with just their initials on it and have hired cars.

So beware. Cartrawler and Easyjet have taken no responsibility for this and I feel duped and conned. Their customer service is shocking.

I am in Spain currently having flown in with EasyJet on Monday. Today I have received the Email below saying an amount I do not recognise could not be taken for a recent booking I made (don't have that reference number in my current bookings list) and I need to make that payment. if I don't all flights I have booked with them will be cancelled, what?

Talk about create anxiety when I am supposed to be on holiday relaxing! No details of the flight to and from etc.

Is this really for me or have they made a second mistake, not taking a payment and contacting the wrong person?

Dear Justin,

You recently attempted to make a booking on easyJet.com and you should have received a booking confirmation from us with the reference K51HXS4.

Unfortunately due to a technical issue the payment for this booking has failed and we need to retake the payment of 456.92 GBP.

You may wish to contact your card provider to confirm that no payment has been processed.

In order for easyJet to accept your booking, you will need to contact our customer service team to make payment for the flight. If no payment is received, your current and future bookings will be cancelled.

Thank you for choosing easyJet and we look forward to welcoming you on-board again soon.

Kind regards,

Akshay

easyJet Customer Services

We were due to fly home to Bristol from Lisbon om 4/4/23 @ 16.50, at the gate to board a member of Easyjet boarding staff walked right passed approximately 20 passengers straight to me and pointed out my baggage. My eldest son just paid the extra fee without question 96 euros. However I questioned one bag as it had already been on a flight to Lisbon without issue and the fact that passengers in front of me with no speedy boarding had larger bags than me but were being allowed on. The member of staff was rude and arrogant and just told me to be quiet and not to tell her how to do her job. Her rudeness made me and my husband question her manner and I asked for her ID so I could complain back in UK. She proceeded to turn her ID badge the other way and refused to give it to me so I flicked her ID the other way so I could see it. With that she said I assaulted her I saw her report to her manager that I yanked her lanyard ID and she reported we were being disruptive. We spoke to her manager who was far more professional but still explained we weren't being allowed on plane. The member rude member of staff said she had called police I was happy for this as I hadn't done anything. We all sat aside waiting for the police but they never arrived? Easyjet staff simply packed up and left. I rang Easyjet UK would already had the false accusation but they said I would have to complain online. I asked why my husband wasn't allowed on plane and my sons, apparently he was disruptive! Really questioning a member of staff about unfair treatment and inconsistency is disruptive? I want to also add my two sons aged 23 and 12 were also not allowed on plane, why? They didn't get involved at all yes I have a 12 year old but my eldest son is an adult who could have travelled with my youngest. CCTV in the airport will prove none of this happened. I went to the airport police myself but without a criminal charge (which wasn't reported) they couldn't help me. Surely if I assaulted a member of your staff they would be called, and too if we were disruptive? So my choice was to book a hotel and flights the next day, which we did and got home without I add having to pay for extra baggage this time round, showing again the inconsistency within your bag policy and how it changes with staff on shift. I would also like to add we used the baggage app and it showed fine. This all cost me over £700 plus we are still owed 96 euros for baggage that never went on the plane. I put a complaint in on a web form but have a response time of 28 days, i did get one reply stating the form I used for baggage was the incorrect one. I replied to this email but have had no response so far. I can honestly state that in previous experience, complaining to Easyjet has never worked. The response you get is minimal and impersonal but I am determined this time to take this to the end. I am NOT going to sit back and allow a member of your staff slander me and lie! I had 2 bookings for this flight K4WSJRD & K54PQ7D.

I do hope that someone actually reads this complaint and thinks this isn't right and actually investigates our side of this ludicrous story. i will be making sure it goes viral.

I have booked an all inclusive holiday with Easyjet. After a couple of weeks easyjet has realised that the hotel is closed and moved me to Mediterraneo hotel, Hersonissos, Crete. Request : a quiet room, side sea view.

I was given noisy room above the laundry room with tumble dryers running and people talking very loud, no see view at all.

When I have complained I was told that room like that is not available. The easyjet support team also contacted the the hotel and also informed me that another room is not available. That was approximately around 17:00 hours. However at 22:30 when the disco noise on one side was very bad I went to the reception asking for a complain form and suddenly a room was found. But I had to move out of it the next morning. The new room seemed very nice - direct sea view with a problem with the electricity swich board - very loud humming noise. At 00:50 in the morning I went to the reception to ask if it can be fixed and was told by the male receptionist : perhaps you should have not come here! Another gentleman was send to fix the problem, but wasn't able to. Instead he put toilet paper between the swtches and the plastic door! Needles to say, I did not sleep again. When I have requested the complain form at the reception, the receptionist has offered me to talk to the manager and went to get him. However instead of the manager, the receptionist has returned with a message from the manager to send an e-mail.

I hired a car by your site Easy Jet and I am completely disappointed.

You let your clients pay by the cards like Revolut to rent a car. Everythink seems to be goog untill a moment, when you are at the desk in the rental office and then you need to pay ten times more for an insurence which was already paid.

The information that a client needs to show a CREDIT CARD not a PRE PAID CARD is smartly hidden at the end of the conditions and not easy to understand at the first moment. It is not onle me but I saw plenty of people around me with the same problem.

That kind of information shoulb de clearly shown at your site during the rental procedure.

Another thikg not cleare for me is that i paid two times for the same insurance and I dont know if it is legally correct.

You should clarified it because you are only loosing your clients.

Personally, I lost my trust to your company.

Reference number: IT695841080

Confirmation: Opt-2305373

Best Regards

Andrzej Pleban