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Dollarama Customer Service Phone, Email, Contacts

Dollarama
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www.dollarama.com

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1.2 1 Review 210 Complaints
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Dollarama Complaints 210

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A
2:22 pm EST

Dollarama Customer service representative - Dario

Dario called me after leaving 2 messages for Tiago to call back.
Dario was extremely rude, continued to speak over me, cut me off, insinuated that I wanted something that was never verbalized, he was extremely unprofessional, lacked basic customer service skills and refused to provide his supervisors name. I asked for an email detailing the outcome and he had yet to provide it. (please review phone conversation, if recorded)

Desired outcome: Dario called me after leaving 2 messages for Tiago to call back. Dario was extremely rude, continued to speak ov (PLEASE REVIEW PHONE CONVERSATION, IF RECORDED) I deserve an apology and still waiting for the email..

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12:46 pm EST
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I have a Dollarama in Fort McMurray my wife went there to pick up some items, there today as she made to till to pay for everything there was one item left behind so when my wife made home she realized that an item was not in the bag. So she sent me her husband back to the store to get the item that was left behind and when I went there get the item that was missing they didn't have any customer service whatsoever

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11:56 pm EST
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I went few times to dollarama on the weekend where serving by the same korean lady in her mid-50s. There's a long line up at the checkout line and to speed up the scanning process, I thought putting my basket on top of the table will be faster for scanning, immediately, the casher lady told me that I need to take everything out as she doesn't take stuff...

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12:20 pm EST

Dollarama Unethical Behaviour

Date: 5 March 2021
Location: 180 Sandalwood Parkway East

Had a really bad experience with the cashier at this location and we are not the ones who usually complain but this needs to be brought to attention.

An item got double scanned on being pointed out during payment time, the cashier snapped and put it on me saying you kept it at the wrong place and why did I not bring it up in the scanning process. I was taken aback but still politely asked for a refund. In return she snapped back saying "Oh its not that easy, just buy something else". Was taken aback and pointed out we do not need anything else.

Then she rudely said " step aside and then you have to wait. Will see what i can do". After she processed another couple customers, politely asked again if she could now process my refund. She got angry and again said make it easy and buy something. I again pointed out thats not an option. Everyone in the line seemed to agree.

This time she just waved her hand and asked customers in line if someone was paying cash to step up front and an older gentlemen did. She processed his stuff and opened the cash drawer and literally sort of smacked 2$ and change in my hand. Was appalled and disgusted but left.

I can say that again, this was not a question of money but behaviour. If she had been nice, we would have bought the stuff for 2$s or whatever. Instead you just lost a regular customer atleast at that location.

Do sincerely hope you take this into account and drive accountability here. I do understand these are tough times and people have bad days but taking this out to a customer in such a way is very poor attitude.

Would appreciate a response back on [protected]@hotmail.com.

Thanks

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4:00 am EST
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Denied entry upon badge presentation Supervisor refused to provide name and name of manager when asked Security told me to leave Supervisor told staff and security to deny me entry should I return Supervisor extremely rude and unprofessional Would not provide head office number

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T
2:25 pm EST

Dollarama Breaking workplace protocol.

I am an employee of store 295 in wasaga beach, I witnessed the manager break protocol by giving cash to an employee who is not only not part of the management team but went alone to the bank for rolls of change. To me this is a huge no no, cash is never done alone and part of the management team should always be present. I know I should go to my district manager but the manager Staar makes it a point to tell all of us that she is close to the dm and we dont know how to take that. I am not the only one who day this occurs, the cashier' that worked this morning saw Staar give Janice the money and her leave the store with it, both the manager and Janice have been with the company for several years and should know better.

Desired outcome: I think they should lose their jobs

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1:31 pm EST

Dollarama Regarding an employee

This issue is still going on and nothin is being done about this I was there today to be called a [censored] and a [censored] by kimmy grey an employee to dollarama in the plaza in saint john nb she went to sharon manager of the store asked to leave the store to watch her daughter leave the store not sure why but if thinks continues I will lay charges on her as because I should be able to go into any store and not be harassed by anyone thank you

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1:30 pm EST

Dollarama Service staff

Cynthia who is the assistant manager at the centermall in hamilton ontario is a rude unapproachable representative of your company, and should not be in the position to work in the public, let alone be an assistant manager! I was in the shop today after many rude encounters with her and moved out of her way to be polite and let her pass up the isle, and she rudely told me to get out of the way and follow the arrow which she knew had nothing to do with me going the wrong way she just wanted someone to yell at and make a spectacle out of in front of other customersthen yelled at me to keep going when I turned around and told her I was just being courteous to let her pass this is not the first nor i'm sure it will be the last encounter with this rude ignorant woman who should definitely not be working in any public situation! Your attention to this matter would be greatly appreciated regards lisa jones

Desired outcome: Remove employee

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3:08 pm EST
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I will most likely be wrongly fired for having severe anxiety and wanting to have more than one job in the workplace. They didn't even let me tell them what the person the hired me had told me all because they weren't in good connections with that person.

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3:04 pm EST
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I walked into Dollarama (Trainyards branch) and I saw one of the employees working without a mask. I asked her if she could put on a mask, as this is a threat to everyone's safety. She completely dismissed me and told me that many others have complained before me. She told me I can get out if I don't like it. She even said that the head office is fully...

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4:17 pm EST
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Manager name called us at the till for having mask not over nose. I work in health care we understand policy. I do not accept being called childess nor my husband. I called back after we left spoke to female manager to inform I'm following a verbal complaint of name calling us. In front of other customers not professional. I will NOT be returning there to shop as of this. Thank you Vickie Zettergreen.

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5:13 am EST

Dollarama Unethical behaviour

Please look into this for the sake of your employees and customers. This is happening at your Cedar St. Dollarama in Cambridge, ON.
Not acceptable behaviour for managers when you have younger staff working there. Thanks.

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5:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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Management sucks. The manager at the Dollarama in Cambridge at the South Cambridge center should really be looked into regarding her scheduling and the lack of authority towards her hiring of friends. She schedules herself for closing shifts and repeatedly calls in to avoid working them and she rarely works weekends and never night shifts. The part timer...

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11:41 pm EST
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Shopping at Dollarama, 300 Earl Grey Drive, Unit a-24, Kanata On, K2T 1B8; NOV 30/2020 @ 13:30... Please I realize there is a lot of stress out there with this pandemic and the economy is struggling and we try to shop local when available, but in saying that I am not out there for anyone to be a punching bag for some else's bad day. This cashier was beyond...

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4:12 pm EST
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Please accept this letter as our formal complaint related to disrespectful and unwelcoming conduct from Dollarama employees at the Ontario St., Beamsville, Ontario location. On Tuesday, November 3rd my 16-year-old son entered the store as he has been since Covid restrictions began. On this particular day, he was asked if he had a mask and when he answered...

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1:28 pm EST

Dollarama Staff complaint

Yesterday I walk into a Dollarama store at 7h30pm and there is no one in the store. Litterally I am by myself. I walk into an isle and the staff member tells me I have to follow the arrows. Seriously! I say. I'm by myself in the store. I go to the next isle and make my way back to the isle in the CORRECT direction. I ask her if I'm aloud to move back and forth in the isle if I spot something ? She loses her mind and tells me I have to leave. She tels the cashier that she needs to make sure that I leave. I pay for my stuff and leave. I would like to point out that I totally respect the mask wearing, the hand washing and the follow the arrows. But in this case, it was really a lack of common sense. FYI, stores have all removed the arrows on the floors. Any grocery has more people than this dolarama. I suggest you speak with the manager Sylvie at the store in St-Lazare, Québec. She is the one that was rude and out of line in the treatment I received. Plus, speak to your employees to have some common sense with the clients. Empty, no risk of interaction with anybody. Seriously!

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10:42 pm EST
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I am filing a complaint regarding Kimmy gray that is the key holder in the Dollarama in the plaza in St. John the Brunswick due to the lack of professional in-service that she gets her customers. When talking to a customer she's very rude very disrespectful and always going for breaks when there's lineups when she's closing she has people in the store...

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5:43 pm EDT
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Dollarama now forcing us to use self checkouts. I do not feel comfortable doing that especially in the middle of a pandemic. We all need to in and out asap. In addition, I don't work for dollarama. Why are they even open then? Nobody needs someone to stand there and simply point to tell customers that a self checkout is available. Last experience was at...

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5:37 pm EDT
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On oct. 15th, I purchased 2 packages of "c" batteries and 2 packages of "dd" batteries. When I was picking them up off the counter I realized that I mistakenly picked up 3 "c"'s and 1 "dd" package. I thought I could put the pack of "c"'s back and just get another "dd". According to the cashier "there are no exchanges or returns". Seriously??? I get the...

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11:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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On wednesday september 30 2020 at 8:57 my daughter paid an apple gift card $15 with her coins (all payment was in coins) at dollarama locate at 1550 upper james st hamilton square l9b 2 l6. When thursday I tried to put the card in her phone the card was not activated. I ask my daughter for the receipt she did not found. I went on friday to talk with...

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About Dollarama

Screenshot Dollarama
Dollarama is a Canadian dollar store chain offering a variety of everyday products at low price points. Their inventory includes household goods, stationery, party supplies, seasonal decor, and snacks. They cater to budget-conscious consumers seeking value for everyday items.
How to file a complaint about Dollarama?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Dollarama in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dollarama. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact it had on you.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dollarama on ComplaintsBoard.com. Remember to use simple language and provide all necessary details for a successful submission.

Overview of Dollarama complaint handling

Dollarama reviews first appeared on Complaints Board on Apr 20, 2009. The latest review Customer service non-exist and arrogant at Dollarama was posted on Oct 13, 2024. The latest complaint manager's behaviour was resolved on Aug 15, 2014. Dollarama has an average consumer rating of 1 stars from 211 reviews. Dollarama has resolved 12 complaints.
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  1. Dollarama Contacts

  2. Dollarama phone numbers
    +1 (888) 755-1006
    +1 (888) 755-1006
    Click up if you have successfully reached Dollarama by calling +1 (888) 755-1006 phone number 0 0 users reported that they have successfully reached Dollarama by calling +1 (888) 755-1006 phone number Click down if you have unsuccessfully reached Dollarama by calling +1 (888) 755-1006 phone number 0 0 users reported that they have UNsuccessfully reached Dollarama by calling +1 (888) 755-1006 phone number
    +1 (514) 737-1006
    +1 (514) 737-1006
    Click up if you have successfully reached Dollarama by calling +1 (514) 737-1006 phone number 0 0 users reported that they have successfully reached Dollarama by calling +1 (514) 737-1006 phone number Click down if you have unsuccessfully reached Dollarama by calling +1 (514) 737-1006 phone number 0 0 users reported that they have UNsuccessfully reached Dollarama by calling +1 (514) 737-1006 phone number
  3. Dollarama emails
  4. Dollarama address
    5805 Royalmount, Montreal, Alberta, H4P0A1, Canada
  5. Dollarama social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
Dollarama Category
Dollarama is ranked 54 among 124 companies in the Retail Stores category

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