Dollarama
Reviews and Complaints

I love the holidays as much as the next person. However I find it offensive to go into a store in the beginning of sept and see Christmas decorations and stock ! Sorry thanksgiving and Halloween come first I should not see Christmas until the middle of October! Stop forcing Christmas on people. This holiday is very stressful for some family they don't need to be reminded of it in September

Thank you
Theresa

hi this isn't frequent had only happened twice since i first bought popcorn at dollarama in londonderry mall

I have had good popcorn from that store, I'm planning on trying another dollarama to see if there is any issues

once last year in the summer (July 2018), and it happened again this summer (August 2019)

I didn't think to send an email until today, and i don't have the recipts anymore, i don't expect compensation, just hoping Dollarma could change policy with food products, for if popcorn or any other food goes bad for anyone else

I hope this type of issue will not be overlooked, people could get food poisoning from eating the rancid popcorn, that would look very bad for dollarama,

(if this is not responded to, I will let my alberta governement know and have them; investigate this) (Under public health laws)

(sorry if it sounds like i'm threatening anything; that's not my intent

I've seen other people complain about this happening with other products

Thank you for your time

To go into the store in carbonear and be in the line up being served to have them get a call from an employee saying there sick and will not be in then have the manager or key holder say there name won't be in because there sick but turn around and say there hung over out with boyfriend last night in front of customers to witnessing a girl let go while serving a customer on cash instead of taking them in the office very unprofessional i think it needs to be addressed to keep work stuff to themseves and not in public or at home.

Purchased a snack under the name "Sesame Crisp", and as I bit down into it I realized there was a part I couldn't chew. It turned out to be a small piece of plastic, the size of a small fingernail, that hard been right in the middle of it.This is beyond ridiculous, it needs to he pulled off the shelves before it happens to anybody else, and causes an accident.

My daughter and her friend went to dollorama in winnipeh manitoba located on 595 sargent avenue in june 27, 2019 at approx 8 am. When taking hygiene products to the cashier to pay they heard the caucasion who was bald annd looked to be in his late 30's security say something to them. When they asked him to repeat himself because they couldnt hear him his reply- clean your [censored]en ears- they told him he didnt have to be rude and continued to pay for their items. As they were trying to leave he blocked their way and refused to let them go until he dug through my daughters back pack. She told him go ahead and waste your time checking my bag. After finding nothing he rudely told her - at least i have a [censored]en job-.
Is this normal or acceptable practice for your stores you treat customers this way? I realize this store is located in an unsavory part of the city and i have no doubt they have alot being stolen but to treat paying customers this way is unacceptable. I can be reached @ [protected]

Hi,
My name is Daisy. I was in one of your store in Atholville NB, Canada, may 17 2019.
I was there with my daughter, she was searching for a toy to buy as I given her money (5$). Unfortunately the one she really wanted was open and missing a piece. She's only 5 years old. I said to her no worries we will say it to the cashier and maybe they will find the missing piece OR sell it for less.
When we arrived at the cash to pay, for me being honest, and the cashier you can tell she as some kind of disability, they took the toy away from my kid, said they can't lower the price even if I wanted to buy it in the fist place. She was very very sad and we are french. In no way they explained for her to understand, he said sorry and walked away.
I suggested in front of the cashier that instead we were going to buy a toy in Walmart.
I'm very disapointed of the way to store treated us. It's been like this in Atholville for quite some time with the workers. They have no maners.
I'm going to make this public on how dollorama in atholville treated my 5 year old daughter.

Daisy Lebouthillier

This item was selling at 3.50 per box. Once they seen it was a good seller the price was increased to $4.00 per box. But what I don't understand is the fact the the item did not change and not even the sku. I can buy the same exact item t walmart, same price, free delivery.
I just find it sad that people that go there to support and keep you guys going you keep changing prices on the items that sell.
Prices go up... but if you stopped throwing items in dumpsters that don't sell at the end of season you wouldn't be eating into your profit. (YES THEY DO THIS> IT HAS BEEN CONFIRMED BY EMPLOYEES)

Hi my name is Charlene am irish and staying in the Danforth Scarborough area on holidays I purchased a bag of nuts from ur store yesterday opened them today and ate them I had 1 that the texture didn't seem ryt or tatste I turned on the light to gave a look and there is some kinda of insect with eggs on the shell I havnt stopped throwing up all day am sick to my stomach am going to address it with the store tommorow but thought I shall put it here to am disappointed as I had ate most of them 2 it's not the first bag I have bought from your store either it's disgusting and am pure sick if still like this tommorow I will have to go see a doctor

Hello Dollarama, March 20, 2019
I went to the Dollarama at Edmonton City Centre on March 5, 2019 and bought 2 boxes of hair color. When I got home, I realized that the products in one of the boxes was missing. I phoned Dollarama about 1.5 hours after leaving their store. The man that answered the phone said they have had this happen before. He said as long as I have my receipt, I can exchange it.
I went to the Dollarama on March 19, 2019 and spoke to a short woman with blonde curly hair and glasses. She said they don't give refunds. I said to her it wasn't my fault that the products were missing from the box. She made it seem like it was more my fault then the cashier, when the cashier didn't notice either.
I told the woman with blonde curly hair and glasses that for me to have come back right away, it would have cost me more, compared to waiting when I had another reason to go to Edmonton City Centre. During our conversation, she decided that she couldn't be ‘bothered anymore' and walked away.
I've been a fan of Dollarama for many years but this has definitely put a dent in me continuing to shop at your company again.
Thank you for your time.
Sincerely,
Dana Allcock

I was with my family and friend at this store to buy some items. At the time of payment, the cashier asked if I needed bags. I asked him if there's a charge for a bag. His reply was simply RUDE and with dry face attitude, saying that the government charges for the bags and not me.

I was surprised the way cashier replied to my question. My comment to him was his customer service was not good and unfriendly. He said 'have a good night'.
The store manager was not helpful in inquiring about the situation and she covered up her staff. She was polite though. We stepped out of the store avoiding any confrontation. People go there for shopping and not to buy confrontations.

Please, remove such rookies from your store that WILL affect goodwill of Dollarama brand or at least give a warning to discourage their bad customer service practice.

Hi, We have been a regular customer until today but I would like to avoid the Cranbrook, BC Dollarama starting today on-wards owing to a bad experience from your staff. That lady (don't remember name) claimed to be a Manager herself but she doesn't seems to be. Rude behavior, reluctant to help, careless attitude. Actually, I got an item (metallic shampoo basket) which is not worth and it was faulty. When we intended to return it, we found that the receipt is either missing or possibly not provided at the first place (we did lots of shopping on that day). When I took that product she straight away refused to even talk and said she is not interested to listen my story (Possibly she seems to be a racist to me since I am apparently a visible minority). I was literally shocked to see her offensive and impudent behavior. She even went on blaming me that I could have stolen this and wanted to return this for money. I mean come on, I am a taxpayer and work with a reputed organization in British Columbia as IT Consultant. When I refused to accept that item back, she threw that in the bin in front of me. If this is the kind of people you have interacting with the customers, I am really afraid that this branch may be the highest in terms of losses. I would like you to take strict actions on her irresponsible, offensive and rude behavior.

Sir,
Today (October 14 2018) I was in dollarama in Wellington rd near Metro in London Ontario. I was approached by a supervisor in front of many other customers and I was loudly told that I was not allowed in the store due to my being seen shoplifting previously. I was threatened with being arrested and was ordered out of the store. My husband returned to the store and was told I had been seen by another patron with a tag sticking out of my bag and I had left with a warning to not return. Apparently I had been coming in with 4 children and opening up packages and stealing items.
First of all I do not have 4 kids. I have 2.
Second, the employee said I had long red hair. I have blonde hair. The employee admitted that yes, my hair was not the same.
I tried to speak with the employee and to show them the receipt from my purchases at another dollarama that same day but I was made to leave.
I am asking you to please help me access any security footage of this person to clear my name. I have never stolen anything.in fact, I returned to a store when I discovered my child had put a book in the basket of my stroller. I was well on my way home when I discovered this and I turned around and went back and returned the book, apologizing to the employee I returned the item to. I would not be pursuing this if I fact I was guilty. I am not. I was humiliated publicly along with the accusations and although I have been a patron of dollarama for many years now, I will likely not be anymore due to this experience. Please help me in restoring my credibility and honesty.

Thank you.

M. Rodgers