Dooney & Bourke
Reviews and Complaints

I just purchased a pocketbook on Dooney for a great price with back to school sales. This is probably my 10th Dooney and Bourke bag and I still love them. The bag came with scratches all over the front and I find out that they're not going to send me another one for the sale price. I will just have to return this bag, what horrible customer service it's not my fault you sent me a scratched up pocketbook. This bag was obviously someone's return. I called customer service and no one would rectify it. You will lose another customer Dooney. If this doesn't get rectified.

Ordered a purse for my mother on 08/05/23 on the D&B website. Purse was delivered on 08/11/23 but was stolen off porch approximately 20 minutes later. I feel purses that expensive doesn't need to be left on a consumers porch without a signature. As much as consumers pay for their products, D&B need to send products with a signature to sign for product. If they don't want to pay for it, put it in the price of the purse. At least they know the Consumers has received what they paid for. Consumers work hard for their money for someone to just come steal a product that was paid for by a consumer.

I bought item online Jan 24 2023. I tried to cancel it but was unable. I went ahead with the order assumming I could return it. I received notice with my order number, tracking number when purse would arrive. Purse did arrive on time but have tried 3 times to return the purse. I am getting excuses each time, usually that their return system is not working, "call back". This is a

dishonest company that has no ethics or integrity. There is no where else to call to resolve this issue. I am reporting to Better Business Bureau. But they have a "F" on that site for their customer service so they probably won't care

I purchased the Western barrel satchel for $35 on [protected] online now Dooney has realized their price mistake I kept checking to see when the bag will be shipped out it never gave me a date so I started a chat that's when I found out that the bag is on backorder and it will take four to six weeks I never received an email about the backorder I found that out today [protected] through a

a chat

I was never able to talk with anyone only through a chat online which was no help I have been a customer for many years but not anymore

Order#DB10089926

I received an ostrich wallet as a Christmas gift and the wrong color was shipped! My husband ordered it in October nowhere on the invoice does it state the return policy! I have been told by 3 representatives that I can barely understand it cannot be exchanged! They are rude speak over you and don’t care. One told me he knew the whole story without asking for an order number than proceeded to call me Hannah! I asked for a supervisor and was disconnected I just want to exchange for brown instead of Black

These worst possible customer service ever. This is my first purse and wallet from Dooney & Bourke I am purchasing and I so hope I love it. This will be my last time ever ordering from the company. I ordered my purse on 1/4/2023 and when I try to track my order on the website, still had processing. When I chatted with a rep I was told on 2 different occasions my order was not received on the company's system yet but yet money was cleared on my account. I waited until Monday (1/9) and told 1 of my products was sent to UPS and given a tracking number and the other product will be sent to UPS on Tuesday (1/20). I do have tracking numbers and all I now get from UPS on the first tracking number is label printed. Customer Service from Dooney & Bourke do not want to help and make you feel you are an inconvenience. Never again.

Stay far away from this company!

I will be sticking to Coach and Kate Spade after this purchase. They actually care about customers.

After purchasing 3 Dooney & Bourke handbags within a 30 day period I received a coupon for 10% off my next order within seconds after my last purchase. I purchased this bag on 1/7/2023. Tried to contact customer service and you can not speak with anyone, no phone number. You must send a query to them via email and wait for a reply. The reply came 24 hours later on 1/8/2023. It was lacking any customer care at all, customer loyalty counts for nothing. They would not honor the discount being the purchase was already made.

This is the copy of the reply I received:

“Thank you for contacting ILoveDooney. Unfortunately, once the order is placed, we are unable to change, modify, or cancel it. We apologize for the inconvenience. If you require any further assistance, please do not hesitate to contact us back and we will be glad to assist you.”

I can not believe how awful Dooney is treating the customer(s). I have read others disappointment with a similar issue. I think it is time for me to say goodbye and take my business elsewhere as much as I like the handbags they make, other companies make nice handbags too.

Dooney & Bourke sorry to say you have just lost my business I was a good customer. I hope this helps others to beware and that Dooney can take a hint and help the customer better.

My wife filled out the "receive 25% off 1st order with email" so she did it 3 days ago. She went ahead and ordered a handbag since all the other services will give you a credit after your order is placed. Since she never received the email she sent a contact us form. They said "we do not credit orders already placed". So they never send out the email coupons and if it is a one day special you just don't get the discount.

Only way to contact them is email. They have turned into such a terrible company. We shoukd have read complaints board about all the problems they have now days.

Do not order from this companies web site I ordered my dying mother whom may not see another Christmas a purse and wallet paid extra to get 3-5 days called on the 11th to make sure everything was good with order I was assured it was and I would get my product by desired time frame I called 8 times from the 12th-20th 7 csr's assured me that I would receive my product in time and get a call when I called today the 20th a manager Stephanie told me an error happened on their end and they were cancelling my order that I could reorder but I wouldnt recieve it in time when I told her about my situation she said sorry about ur luck pretty much I have 3 days to get my mom a gift and the money want even be returned for 3-5 days with it bein almost $300 this is the worst company I have ever delt with and I do plan to take further actions All I wanted was my mom to be happy for her last Christmas

I purchased a satchel and wristlet on 10/09/22. On 10/12/22 I received an email stating part of my order was cancelled due to the satchel no longer being in stock. I no longer wanted the wristlet since I specifically bought it to go with the satchel. I called as soon as I received the email to cancel the rest of the order but was told it has already been shipped. I have attempted 4 times to get Dooney to pay the $9.50 return since it is in no way my error that the product I ordered was no longer in stock and I felt they should pay the return shipping. They refuse. My option is to keep the wristlet, which I no longer want, or to pay the return shipping. This is poor customer service.

Dear Dooney and Bourke HR Manager,

I request to speak with Dooney & Bourke HR, I work at the Carlsbad Dooney and Bourke outlet and the Manager, James just laid me off inappropriately.

I was scheduled to work, Friday, October 7th when I arrived at the store, James told me not to log in, he was firing me.

I worked as a manager for AT&T for many years in HR and when a, manager has you scheduled to work and lays you off he has to pay you for the day, and should have a check in hand ready to hand to the employee.

I told my Manager James that he has to pay me for the day, he said, “No I do not have to pay you, since you never clocked in and I fired you before your shift.”

I explained that it is a Federal law and if I am not paid for the day that I am scheduled to work, Dooney will have to pay me for every day that I am not paid.

I am not the first employee that James has fired illegally, he is a liability to Dooney & Bourke. I can file a lawsuit against Dooney and you will be held accountable for his reckless actions.

Your Manager did not pay me or give me a legitimate reason for firing me, and he never spoke to me about any of his concerns before my day of firing. When I asked him why he was terminating me, he said I set off the alarm one morning and did not call him. This happened a month ago, the other employee was 20 minutes late, so me the new girl had to open and turn off the alarm that she was not trained to turn off. After 3 tries, I turned it off but the alarm had gone off before I figured it out. I was never trained, and he never spoke to me about the incident that happened a month ago, till the day he fired me. I should not be held accountable or fired for something I knew nothing about. He also claimed I never counted the money fast enough, which I never got an opportunity to count, since I was new. I am always early for work and on time and followed instructions and did my job.

I did speak with James on the phone after I left the store, I advised he call HR and Corporate to verify my claim of how to handle a termination. He sent me a text message saying that he spoke with HR and that I will be paid for Friday, Saturday, and Sunday on Monday.

Today is Monday, October 10th and I do not see a payment in my bank account. I understand it takes time to process a termination payment and the paperwork involved. I wanted to know if I can expect a payment today or was I getting a brush off from my Manager James.

James lets a reseller from China named Coco, buy up all of our purses to meet his monthly sales. She buys in bulk and comes every month to buy all her purses with cash, we are instructed by James and Roselba to break them down in groups to make it not so obvious. I was told Corporate does not want the stores selling to resellers, so we are to keep it discreet. James did this to make our sales look good each month.

I need to speak with HR regarding the way I was terminated and how the store is run. My contact number is [protected] cell Christina Andrade. I worked for D & B for about 60 days, (2 months).

Please advise.

Regards,

Christina Andrade

1226 Esmat Way

Carlsbad, CA 92008

[protected] mobile

c.[protected]@comcast.net

I request to speak with Dooney and Bourke HR, I work for Carlsbad Dooney and Bourke and the Manager James has not been the best manager when it comes to communication. He had me scheduled to work today, when I arrived at the store, he told me he was firing me. I worked many years in HR and when a manger has you scheduled to work and lays you off he has to pay you for the day. I was not paid for the day that I was scheduled to work. I was scheduled to work 6 hours. I am upset that the Manager did not pay me for the day or let me know in advance that he planed to lay me off, so that I would not have to drive all the way and get dressed. When I asked him why he was terminating me, he said I set off the alarm one morning and did not call him, which I was never trained or instructed to do so. No one gave instructions on how to turn off the alarm, they just gave me a code with no instructions.

He also claimed I never counted the money fast enough, which I never got an opportunity to count. I was always early for work and on time and followed instructions. I understand that we have little sales and he relies on a young girl from China named Coco to buy all of his purses to make his sales. She comes every other month and buys all her purses with cash and we would break it down in groups to make it not so obvious.

I need to speak with HR regarding the way I was terminated and how the store is run. My contact number is [protected] cell Christina Andrade. I worked for D & B for about 60 days total, I told James upfront that I will be taking a lot of time off since we travel often.

DB05468255, DB8539356, DB10062649

I am truly disappointed, frustrated, and feel discriminated by this company because i used Klarna for this purchase, how I was treated, no one will to make things right after all the hell I been through trying to get my merchandise. On March 9, I made a purchase for a purse and wallet, in 24hrs the purse went from ready to ship to back order mind you I paid $110. Weeks went by I had to put another card on file, which meant I received a new order number. Several more weeks went by until the last Rep stated did not know when the item would be in and that the warehouse was behind due to COVID-19. He gave me an option to wait, or cancel using the money for another purse. I told the Rep I would wait, he stated I would get a notice when the item would ship, 6 months later I go on your website the purse is in stock, and I paid $149, using Klarna. No one reached out I never canceled me original order, and because I used Klarna, no one wants to make this ordeal right. To a person waiting believing that you would make this right and to deny a request for credit is unacceptable. I no longer will make purchase from this company, and I know this company does not believe in Intergrity or doing the right thing.

Khadijah Amin

[protected]

On July 5, 2022, my husband purchased a zip around credit card case for $88.00 for my birthday. I will attach all of the order details. We have called dooney and bourke every week since July 16, 2022. Each time being told the wallet was in the mail. On 08/09/2022 an email was sent out to my husband stating that his order never existed. As I'm phone placed on hold for approx. 20mins while they attempt to find my order. now the call has been disconnected

Purchase Date: July 5

Visa used...4802

Order Reference FPTXFTZR-1

Store order reference DB05706454

ZIP Around Credit Card Case $88.00

Sales Tax $7.84

Shipping $10.00

total $105.84

This product was never received

I bought my daughter a crossbody, color clemintine I believe this time last year. She has more then one dooney and changes them often, This bag stiching on crossbody strap, and zipper area is coming apart. The bag is not that old or used everyday. I am very disappointed in the craftmenship.

I am hoping you can refund the money I paid for thr bag, or a credit. Iam not able to go to the stores, I am handicapped. All my shopping is done on line. My email address is queenbee [protected]@verizon.net. Please mail me a return label and a box to return the bag to you. This would be deeply appreciated. I do not have a fancy cell phone to take snap shots of the handbag.

Thanks,

Carol Ann Szalabofka

7 Nightingale Road

Audubon Park, NJ 08106

I ordered a medium, wine-colored, zip-around, pebble wallet for a loved one's birthday. The order was placed on April 18, 2022. I received an order confirmation showing an estimated ship date of 2 - 4 weeks. On May 18, 2022, I called D&B and was given an apology. The representative said my order was "Awaiting Shipment". Then, a follow up email came from someone named Matthew Hawks as a confirmation of our conversation. Months went by and there was zero communication. I called again today, Aug 2, 2022 and this time I heard my order is canceled. Such a disappointing experience.

A few or couple days before 6/10/22 I tried (so I thought) to place an order for a summer tote. I chose the pocketbook and updated my address and payment info on their site. I thought I placed the order, but I did not receive a confirmation email from dooney & burke. Money was not immediately taken out of or secured in my account. I assumed the order did not go through and would try again. A few days later I received an email stating the item had shipped, and checked my account & the money had been taken out then, a few/couple days later.

So that was fine. I started to track my order though the UPS site linked to the D&B shipping notice.

I noticed that UPS said the pack au was being delivered to Woburn, which was my old, old address, one I have not lived at for many years.

I contacted UPS to find out where they were shipping to, they said I had to call D&B.

At this time there was so much back&back between D&B and UPS!: (How hard is it to change the address before a package has been delivered? Apparently very hard. I spent hours, yes hours when totaled on the phone, waiting, talking, being transferred, starting from scratch, apparently being lied to as well.

So I guess the sender has to change the shipping address, the person receiving the package can not. D&B told me several times that I would have to contact UPS to change the address. (talk about poor customer service right there)! UPS told me that they charge a fee to do it and that is why D&B was walking me around the bush. I finally received confirmation the day before the package was scheduled to be delivered that D&B would update the address with UPS. I asked for an email stating that and to receive confirmation that it would go to the correct address, — the address that I updated on their website when I also updated my payment info, the payment info updated, why not the address? Yes I am positive I updated it on their site u dee my account.!.

I looked & looked for the email that the D&B representative ensured me he would send but never received one. I also requested an update if for some reason, although there certainly should not be a problem, there was in issue. No email again. They did not send the confirmation of purchase email to me either.

The following day, the day the package was to be delivered, I checked my mail for it, and monitored the UPS tracking. I finally received an email from UPS that the package had been returned to sender. No contact at all from D&B.!. No apology, no the package has been returned to us, could we rush you a replacement order, no nothing from D&B! HORRIBLE HORRIBLE HORRIBLE customer service.

It only gets worse, I monitored my bank account for the refund and my emails & phone for the & and an update from D&B but I received nothing.

Around two weeks later I called D&B to inquire what was going on, the representative said that they have not received the package, this was two weeks after UPS returned it to them. The person said I would receive a refund when the package was received and processed. Once again no apologies, no how can we fix this, no offer to send a replacement, nothing at all from them.

It is now Sunday July 17th. exactly 1 month after UPS notified me that the package was returned to sender and I still have not received a refund. I came across this page while I was trying without lick to find a contact number to call D&B ion to find out what in the world is going on?

I love D&B, I have loved their pocketbooks for many years and have been loyal to that brand, as I like the style and durability. I so incredibly disappointed, upset, angry, beyond frustrated with this experience. Their customer service is horrible and that reflected on the brand. I feel so torn about my loyalty now. I feel like the brand is tainted, and it is due to this horrible experience.

Why would they not update my address? Why did I not receive the first confirming email? What did it take so long to progress my payment and send out the order? Why did the representative say he would send a confirmation of the address change, that he said he would personally do with UPS (finally, or so I thought) the day before delivery, and not send me the email, and apparently not update my address, not send an update as to what happened, as he promised me he would do?! Why has D&B not reached out to try to improve and correct this situation? The whole experience was awful.

I received great service and communication from UPS. I am so angry and upset.

Thank you,

I will now try to contact them again to find out what is going on. : (C. Hurley

chandra. l. [protected]@gmail.com

New Foldover Zip crossbody purchased on 02/04/2022. Present given on May and the zipper is stuck. It will not budge. 1st customer service call: return for refund or fix zipper. I was told repair shop was not functional at the time and no replacement in stock. I called back to return and was told cannot refund and can fix as repair shop available. Asked for replacement and was told not possible anymore but repair. Order #8423542 PO number #DB05404119