Dotsquares
Reviews and Complaints

I've just wasted weeks sending emails and other client project info with a UK software company called dotsquares.com who also trades as teaminindia.com. The sad fact is that they spin how good their skills are when they are a BUNCH of scammers, imposters, fraudsters and just downright liars, in the software development industry out to take payments in advance of Est Hrs of work i.e. 80 hrs in advance.

I’ve wasted so may hrs discussing: Buggy Code programming Ruby on Rails code i.e. If they checked the log file after executing our revised code, they would see that objects were collected as don't require more than 20hrs work if that..!

Incompetent SEO/PPC services

All of Dotsquares (DS) mistakes have compounded to negatively affect our ranking, traffic and ultimately our business.

We hope by sharing our experience you will have questions to ask any company you interview.

1-Star reviews - Read them so you'll know what to expect from DS if your project goes south. Aside from ‘incompetence' and ‘not following instructions', clients point out DS attitude of always being right and did nothing wrong which is further demonstrated in their defensive reply to a complaint.

Our SEO PPC project - To increase organic traffic and client phone calls by optimizing our web site. Approx. US $9, 000. Google Ads was added later for an extra boost. PPC monthly budget approx. US $1, 000-$2, 000.

12 months ending July 21, 2021. We initially thought all was good, but eventually we were not advancing as we expected while receiving random non-related PPC calls, so we left.

Status Reports - DS had full access to our accounts for 12 months to fix previous issues, establish their approach, and monitor for optimization.

Reported: MOX DA23/100, many red Yost red dots for readability, poor quality page scores 1/10-5/10, and Semrush audit data from July 27, 2021 (the closest available date to our leaving). We shared this shocking report with DS and requested a refund.

250 errors; 238 warnings; 755 notices. EX: (56 pages ) h1 headings missing, (46 pages) missing meta tags, broken links, duplicate tags, toxic links, (116 pages) low text to HTML ratio, (26) pages were blocked from crawling. The blog content they created was last entered June 18, 2021. Posts can't be crawled for Google indexing and DS uploads corrupted this section requiring us to hire a developer.

DS reply: "the Semrush errors and warning may occur after any website changes from your end after 21st July 2021… "Under no circumstances will a partial / full refund will be acknowledged."

We advised that no one touched the site during those six days, and suggested the obvious to compare their work to that in the report.

DS recent email to us - "there is a major drop in the website traffic after July 2021."
We were wasting money, so we dramatically reduced our PPC budget while we worked on our site.

Without our knowledge, DS left settings to include keywords totally unrelated to our business and English language which resulted in non-related PPC charges and calls throughout the 12 months. We were constantly giving DS the same list of keywords. A Google rep assisted to set it right. A few examples:

"clases de dui"; dmv citas online espatol; hacer cita en dmv; dmv en espatol; "health; "injury lawyer near", "divorce lawyer los angeles free consultation"; "medical malpractice attorney", "levine law office"; semi truck; "sierra vista lawyers"; "theida salazar";

This ‘major' drop in traffic further validates their ineffective SEO effort after 12 months, and we have longevity on our side. The drop in our performance was clearly due to relying on PPC for traffic when it should have been the SEO we discussed that would improve our organic ranking.

GMB effort - was futile. Our locations are suspended and do not even qualify for reinstatement per Google guidelines. More wasted money.

Fixing their mistakes - during the past three months, we have put in a lot of effort at our expense to address their mistakes. DS pulled a later audit.

Their last email remark to us just reinforces their arrogant attitude:
"IMPORTANT- We do not see any issue with the website so far. If you still need any kind of our support on fixing the development issues (If any exits), please share the list with us. We will look into the same and advice you accordingly."

"Fool me once…"

Going with DS is like going to a casino to gamble. You never know what you'll walk away with, and the house always wins.

My name is Ruth Wanjiku, I paid Dotsquare to build a website for my new start up. The Project ID - 11283, Project Name: Forming Uunzi

The job I received was shoddy at best, incompetent at the very least. A job that was only meant to take 11 days, took 3 months. I not only spent lost £1000 but I also lost 3 months of my time trying to work with the most incompetent tech person. I have spoken to different people to resolve this and nobody has made a real effort so I decide to contact the head of the company.

How is it okay that a company is satisfied with treating customers so poorly. I don't want the tech guy or Dotsquare to fix the job because I don't trust this company and if there was a real effort to fix anything Dotsqure would have given me another tech person but instead, I was lumbered with the same terrible person who gave me a non-functional website. I would like a Refund!

I had three tech companies examine the website and I was told that not only is it terrible, non functional but I was taken for a ride by Dotsquare . I spent over 400 to try and fix this website till I was advised that the website's foundation is so bad and poorly designed is best I do it again from scratch. This company hasn't just lost me just money, time and effort, it has brought emotional distress and no real effort has been made to rectify the situation.

Please find images of the non-functional website that was delivered to me by your company. The first two images are the back end - clearly, there was no real understanding of my business. My business has nothing to beds, phone model etc why were things my site. The last images show how many errors are in the website, but more importantly, I asked for a location-based marketplace with a map integrated, I was given a website where the map didn't even work. The errors continue. In all fairness how is this worth 1k? The only thing that was done was the logo design (which I am happy with)

My contact details are: r.faith.[protected]@gmail.com.

i await to hear your from this board

Our team contacted the staff from www.dotsquares.com.au. We agreed that within a week, they would make the app for our company. After a week they showed as very poor and incompetent result. The app was slow and has a lot of problems. They did it fast and it wasn’t what we expected to get. We told them to change the app, but the manager refused and told that it would cost us larger sum. Stay away from these artists.

We wanted to update our website and contacted the company www.dotsquares.com. We asked them to update links and make the users account more understandable for users. The company told us that the whole process would take couple of weeks. And after this conversation they vanished somewhere and we heard completely nothing from them. People, be aware that they can be dishonest with you and better don’t trust them.

The customer services of the company www.dotsquares.com are awful, so stay away from these people. I called them and explained precisely what I really wanted from them. The rep asured me that it wouldn’t take much time and I could pay them, while they would finish the job. I paid them, but nothing was done. As well as the rep lied to me and told that it was ok now and I can use their app. Liars!

We signed the contract with the company www.dotsquares.com. It was horrible experience, ‘coz these jerks took money from us and within 6 months they tried to create the app. Their app failed and we simply lost money and time. They are irresponsible and not recommended company. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Don’t deal with the scammers from the website www.dotsquares.com. I ordered their services, but they only needed my money. They took money within couple of minutes, but after that they simply started to ignore me. It was real waste of my money. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice? It might be very helpful for me and for other customers as well.