I brought a ticket for Madonna on 15th of October and received an email to say it was booked and now you have sent me an email saying that it is now refunded? Why is this? And my credit card hasn’t been refunded even though it’s been over a week! Where is my refund? I am disgusted with your company and will never book via you again and will take this complaint to the highest level.
Please refund my account asap and advise me accordingly as to my complaint.
Regards Lisa Matthews
Thank you for your order
Hi Lisa,
Just to let you know — we've received your order #24148, and it is now being processed. Once your tickets are ready, you will receive an email with further information. Tickets are usually ready 7-14 days before an event.
[Order #24148] (October 15, 2023)
Product Quantity Price
Madonna - Lower Tiered Seats
Option:
Lower Tiered Seats
Date:
Wed 6th December, 2023
Venue:
London, O2 Arena
Description:
Blocks 104 to 109 - Directly Facing Stage!
FIRST 25 ROWS!
1 £325.00
Subtotal: £325.00
Shipping: £9.95 via Ticket Delivery
Payment method: Credit Card via Opayo
Total: £334.95
Billing address
Lisa Matthews
97
New Barnet
Hertfordshire
EN4 9PE
[protected]
[protected]@hotmail.com
Landline: [protected]
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Double8Tickets — Sold-out Events Specialists
Desired outcome: Refund my card!