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Doubleday Book Club

Doubleday Book Club review: Customer Service 44

R
Author of the review
1:44 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I came out of the hospital a month later to find books delivered to me that I did not order and a letter from a collection company claiming I owe money for Books that I did not order from Doubleday Book Club

I phoned Doubleday Book Club and a receptionist name saundra on the phone was so rude, abrupt and unconsiderate to be frank

I explained my situation of being in the hospital and not being able to respond to return the books in a timely manner and to reply back to receive the five books I should receive for joining the book club
(As I am a first time new member) because I was ill and in the Hospital.

Instead of being considerate and customer friendly the receptionist (saundra) simply replied very rudly without letting me finish what I had to say telling me " It Does'nt matter that you were in the Hospital"?

I was so upset, I could not believe I was talking to a representative of a book club.
Then she even whent on ranting that I must listen to her, and it does'nt matter where I was I still have to pay for the books that I do not want
and returned

I don't know about anyone else out there who reads this complaint

But I am from this day making it known what TERRIBLE service, and management of my account with Doubleday Book Club was
I'm sure once my Collegues at work (Nurses, doctors) and family members hear of this
They will for sure stay away from such Terrible services at Doubleday Book Club

And from this day fourth I will NEVER associate my self or family members with Doubleday Book Club

44 comments
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cpeffer
Leroy, US
Jul 15, 2014 5:33 pm EDT

Doubleday Book club is trying to charge my deceased son for books they claim he ordered 1.5 years after he died. I have sent his death certificate to them and they continue to send bills. They can try to get payment but not ever going to happen. How low do they have to be to do this. Not like I need a reminder he's gone.

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Majestic Black
Cranston, US
Dec 05, 2014 9:08 am EST

If you want any action from this company my suggestion is to contact the Better Business Bureau. They helped me!

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Lisa Townsend
US
Aug 12, 2018 1:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree with these customers. This company is horrible. Tried numerous times to cancel my membership by calling, writing and going on line. On phone that told my it was done but I still get catalogs and unwanted books. STOP NOW! ! !

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Lisa Townsend
US
Aug 12, 2018 1:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STOP SENDING UNWANTED MAIL NOW ! I Have contacted the Better Business Bruea and complained about your shady practices as well as pissed of customers.

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  1. Doubleday Book Club Contacts

  2. Doubleday Book Club phone numbers
    +1 (866) 250-3166
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    PO Box 916400, Rantoul, Illinois, 61866-6400, United States
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    Oct 29, 2024