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2.6 5 Complaints
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Zoobooks Complaints 5

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9:23 am EST
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Zoobooks Paid subscription never sent

I paid for subscription in November for grandson. You have never sent the magazine, yet cashed my check.
My Name: Kathy Cook
Address: 1074 NW 11th St Boynton Beach FL 33426

Subscription to: Jacob Heeringa
157 N Edgewood LaGrange IL 60525

Please return my payment of $15.00 Ck# 2075 cashed on 11/1/2021

Desired outcome: cancel

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3:48 pm EDT

Zoobooks Zoobooks subscription

I ordered Zoobooks and Ranger Rick for my grandson in February, never received. They sent one issue of Ranger Rick to me in Pittsburgh rather than my grandson in Nebraska. Thry also claimed I sent 3 orders rather than 2. I canceled everything in early March due to their horrible customer service. I got a refund for Ranger Rick but not the Zoobooks. They charged my bank account in February, then again in mid March, for an alleged annual subscription! I emailed them 4 times in the last week, and they won't respond. They keep charging me for a canceled annual subscription to Zoobooks. I threatened to file a dispute with my bank for unauthorized transactions, still no response. I want a refund for the two charges of $16.88 each and no more charges on a canceled subscription that was supposed to only be charged once a year, not every month. They're still charging for a magazine never received and which was canceled the first week of March.

Desired outcome: Full refund of $33.76 and no more charges.

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2:23 pm EST

Zoobooks Fraud

Zoobooks is a complete scam, they claim they send two books per month and actually they are only two skinny little magazines per month and they charge approximately 16.88 each month on your card, we thought it was a one time charge and was surprised to learn they had charged us for 6 mos of this terrible poor product. Please be careful and do not use this service. Also, with Ranger Rick magazine they will continue to bill you when your subscription is not close to being over, they are constantly trying to scam their customers. What a rip off!

Desired outcome: Let others know not to purchase

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Is Zoobooks Legit?

Zoobooks earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: Zoobooks stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Zoobooks's reputation as a trustworthy leader in their field. Customers can rely on Zoobooks's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Zoobooks. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Zoobooks has registered the domain name for zoobooks.com for more than one year, which may indicate stability and longevity.

Zoobooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zoobooks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Zoobooks.com you are considering visiting, which is associated with Zoobooks, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Zoobooks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Zoobooks.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Zoobooks.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The zoobooks.com may offer a niche product or service that is only of interest to a smaller audience.
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2:30 pm EDT
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Zoobooks Unauthorized access to my bank account

Was checking my bank account the other day and noticed that ZOOBOOKS had charged over 50.00 to my bank without my authorization or knowledge. Last month I went online to order a special deal subscription for my grandson...that's all. I'm on SSI and every dollar counts so this really hurt my pocket. I was told it would be fixed and the money would be refunded. That's great, but if it doesn't get there in time I will be charged overdraft charges on everything else I have set up to be automatically paid. It's too bad also, as my grandchildren love this magazine and I would probably have dealt with them for many years to come...not now...in fact I am now cancelling every online purchasing and recommending same to everyone I know. I can't say about other companies, but if ZOOBOOKS can do it, who is to say it won't happen with other websites. That little padlock that say's this is a secure siste is useless.

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4:09 pm EDT
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Zoobooks Fraud

I placed a subscription order for Zoobooks magazine which had a 100% Moneyback Guarantee:

"100% Money Back GUARANTEE: If you ever decide Zoobooks isn't for you, we'll refund your money in FULL, EVERY penny back--No questions asked"

After receiving the magazine and finding it was not for us, I cancelled the subscription and asked for a FULL refund. I was informed that I was entitled only to a refund of unserved issues. They claim that their guarantee clearly states that; however, as is evidenced in the actual guarantee reprinted above (which I have a copy of), it does not say anything about partial refunds. The primary reason I tried the magazine in the first place was because of the supposed FULL 100% money-back guarantee. Repeated requests to the company for a FULL refund have been returned with a form letter claiming that they only provide refunds for unserved issues. It is apparent that they either changed their guarantee policy at some point or that they are an unscrupulous business.

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Overview of Zoobooks complaint handling

Zoobooks reviews first appeared on Complaints Board on Jun 11, 2009. The latest review Paid subscription never sent was posted on Jan 11, 2022. The latest complaint Unauthorized access to my bank account was resolved on Jun 12, 2009. Zoobooks has an average consumer rating of 3 stars from 5 reviews. Zoobooks has resolved 2 complaints.
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  1. Zoobooks Contacts

  2. Zoobooks phone numbers
    +1 (800) 992-5034
    +1 (800) 992-5034
    Click up if you have successfully reached Zoobooks by calling +1 (800) 992-5034 phone number 0 0 users reported that they have successfully reached Zoobooks by calling +1 (800) 992-5034 phone number Click down if you have unsuccessfully reached Zoobooks by calling +1 (800) 992-5034 phone number 0 0 users reported that they have UNsuccessfully reached Zoobooks by calling +1 (800) 992-5034 phone number
    Customer Service
    +1 (800) 326-7803
    +1 (800) 326-7803
    Click up if you have successfully reached Zoobooks by calling +1 (800) 326-7803 phone number 0 0 users reported that they have successfully reached Zoobooks by calling +1 (800) 326-7803 phone number Click down if you have unsuccessfully reached Zoobooks by calling +1 (800) 326-7803 phone number 0 0 users reported that they have UNsuccessfully reached Zoobooks by calling +1 (800) 326-7803 phone number
    Book Club Membership Inquiries
    +1 (866) 471-1857
    +1 (866) 471-1857
    Click up if you have successfully reached Zoobooks by calling +1 (866) 471-1857 phone number 0 0 users reported that they have successfully reached Zoobooks by calling +1 (866) 471-1857 phone number Click down if you have unsuccessfully reached Zoobooks by calling +1 (866) 471-1857 phone number 0 0 users reported that they have UNsuccessfully reached Zoobooks by calling +1 (866) 471-1857 phone number
    Product Order Inquiries
    More phone numbers
  3. Zoobooks emails
  4. Zoobooks address
    11100 Wildlife Center Drive, Reston, Virginia, 20190, United States
  5. Zoobooks social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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