Natural Cures / Snowflake Media
Reviews and Complaints

Should have put tel # on that last post... [protected]

Hi Joshua

Thanks for posting and apologies for the delay, I just found this site today. First and foremost apologies it sounds as though you had quite an ordeal with our company. Secondly, did you get your money back? If not you can call the number on the credit card statement which is open 6am to 6pm PST each day during the week and 7am to 1pm PST on Saturdays. Failing that please email support@naturalcures.com and we will rectify immediately

Best regards

Lee

I ordered Kevin Trudeau's book "Weight Loss Secrets" when I saw it on a commercial and received a 30 day free membership to Natural Cures and a newsletter subscription. I didn't receive the newsletter and decided to cancel the membership. Unfortunately it wasn't within the 30 day period so my bank card was charged $9.95. I called customer service, was on hold for 30 minutes and didn't speak to a customer service rep. I called again later that day and was put on hold. I accessed their website and followed the instructions for cancelling membership. I received a message that the account has been cancelled and to call customer service to complete the cancellation. Again, I called customer service and was put on hold. I then received an automated email from Natural Cures that acknowledged my message had been received, assigned a ticket number and stated that this issue will be assigned to a customer support specialist soon. Approximately two weeks later I sent another email stating that I hadn't received a phone call or a confirming email that my membership and subscription had been cancelled. No response from the company. Two weeks later my bank card was billed again, twice in one month! Once again I emailed them informing them I was going to notify my bank to not allow any further charges and that I was going to report them to the BBB. No response from the company. At that time I notified my bank that I wanted to dispute this charge. I also called the number the bank gave me for this merchant (ITV Direct) and got an automated voicemail that "the telephone system is being modified and to contact the person I'm trying to reach by email or cell phone". I called the bank back and had to cancel my bank card and have a new card issued. I have also reported this company to the BBB. This company has an unsatisfactory record with the BBB. They have had 738 complaints in the last 36 months and the Federal Trade Commission won a preliminary injunction against the company for alleged deceptive advertising. The FTC alleged the company made numerous false and unsubstantiated claims and that they likely made unauthorized charges to consumers credit cards.

I ordered the Natural Cures book by Kevin Trudeau off of an infomercial on 9/18/2007. I received the book which I paid for on my Bank of America Card. However, I did not order the Natural Cures Newletter for which I keep getting charged $9.95 a month. I have tried to cancel the subscription several times by calling ITV Direct's customer service number, [protected]. Nobody ever answers the number. I left messages, as instructed, for a call back. Nobody ever calls back.

These people a THIEF'S... they do not allow you to cancel no matter how hard you try. Bank of America has worked with me to credit the most recent charges, however, I must call them every month to get the credit while Natural Cures continues to charge the account.

I will continue to try to get this resolved but the public is being scammed by this devious company. I will advise of any satisfactory resolution I may get.

Upon ordering the weight loss cure book i said no i did not want a free mo. to his news letter. When i got my bank statement i found i was charged 9.95 for the on line deal anyhow. I was furious after many attempts i got in touch with a voice instead of automated and was told it would take a mo. to add this back to my account. This was totally unauthorized us of my credit card and its been a mo. and i still have not seen my money!

Beware people!

I was charged $9.95 a month for a total of $348.25 I was told by the company that they tried to credit my credit card and that my credit card declined this. Whoever heard such nonsence, I have tried to contact Ann Wilson which told me that she would make sure and let me know what was going on with my case well big surprise I never heard from her again and all I get is her voice mail. These people are nothing but a bunch of THIEVES! and should not be able to do this

This place is a total scam and very unprofessional! After I purchased the book the telephone agent tried to get me to buy a lot of unrelated stuff.

When I simply told him I was not interested, he said "What do you mean you're not interested?" I said, "I only want to buy the book." He said again, "What do you mean?" I told him that I've been a very successful professional salesperson for 25 years, and I would never treat a customer the way he was treating me.

I asked to speak to his supervisor, and he said his supervisor was conveniently "in training" He kept egging me on, laughing at me, saying "You didn't let me tell you about all the offers" and so forth until I ended up cussing and hanging up the phone.

This place has NO CLASS. Do not call them -- you will get no respect. Based on the telephone agents at this organization, the whole information in the book is probably trash as well. If the information in the book was for real, why would they be using it to sell a bunch of unrelated stuff in a slick scam style?

These phone agents are trained to be unethical, rude, no class losers who give a bad name to salespeople.

My complaint reads like all the others---unauthorized $9.95 on my American
Express after I ordered books (separately charged) and the company decided
to sign me up? for some newsletter.
I didn't notice this immediately, but eventually did, and went to the website
and "cancelled" the newsletter I'd never subscribed to in the first place.
I received an email from the company confirming cancellation, but Natural
Cures continued to charge me.
I also called Natural Cures and cancelled by phone, but they would not refund my money.
I also notified AMEX, and Natural Cures told them lies that I had authorized
the withdrawals. So I had to initiate a second complaint against them today.
Today I also faxed a copy of the email from Natural Cures to AMEX (showing
I'd cancelled) and I hope this is the end of the charges.
NATURAL CURES IS SOME BIG SCAM--DO NOT PURCHASE ANY OF
TRUDEAU'S BOOKS.

Sent for the book "Weight Loss Cure" received and every month they charge my credit card $9.95 for a web newsletter that I cannot access (it needs a customer #, but I see NO place where this is).

I HAVE TRIED ON SEVERAL OCCASSIONS TO CANCEL MY SUBCRIPTION FOR AS FAR AS 3MONTHS AGO, WHEN YOU CALL NATURAL CURES THEY ASK YOU IF YOU WANT TO CANCEL YOUR SUBSCRIPTION, TO HIT THE NUMBER 9. I HAVE DONE THIS SEVERAL TIMES, AND MY ACCOUNT IS STILL BEING DEBITED FOR THE 9.95 AND IT SHOULD HAVE STOPPED. SO WHO IT MAY CONCERN PLEASE STOP TAKING MY MONEY ASAP". MY NAME IS MARY L. ROBINSON, YOU CAN RESPOND TO MY EMAIL.

I ordered the Natural Cures book and never asked for anything else. I have been charged for a newsletter from Natural Cures in the amount of $5.95 a month for the past 2 years. This is a scam and I am doing everything in my power to get this problem solved and to let people know what a corrupt company Natural Cures is.

To whom it concerns,
We ordered Kevin Traudeau's book in January of 08 and paid $69.75 that was on our credit card.
Every month since then we have had a $9.95 charge on our credit card from Natural Cures.
We are wondering what this charge is for.
Thank you for your attention in this matter.
Mrs. August Miller

hi mary have u ever heard from natural cures?

hi mary did u ever get a reply from natural cures please let me know thank you carla gorisen

I've been tring to cancel the free natural cures newslitter for about two weeks now. Im being charged a mothly fee of $9.95 .I have five phone numbers here to call but can't seem to get anyone on the phone to help me. I realy like the books they sent me and paid for but i don't want them to cuntinue to take money out of my bank accout. please help!...

I ordered both books in February 2007 and they never arrived. I haven called the number dozens of times and been disconnected, left on hold for 40 minutes and finally promised a refund if I fill out and fax a form they mailed to me.

I have faxed this form 5 times with no response over 4 months. It's been a year now with no books and no refund. This is the most frustrating and appalling service I have ever received. It feels like a total scam. Do not buy from the TV get the book in the shop if you have to.

I ordered the natural cures newsletter over the phone by mistake (I confused it witha similar infomercial - ultimate healing) . Even so, i was prepared to honor my committment until i experienced the following problems:

- i was told i would have access to the website via my e - mail address but i was unable to register

- i e - mailed the web site support and got an auto - reply advising me that someone would respond to my query "right away" - i never heard from them again.

- i clicked on the "community" button on the web site to see if other users could help me negotiate the site but i got a message "oops! Page doesn't exist"

- i then got an order confirmation e - mail that did not identify: item(S)
Shipping charge
Total cost billed
Also, they advised that the 'shipment' had been sent 'by post' but they did not provide a tracking number like other companies do.

- when i called the phone number they provided a message advised that no - one was available "due to technical difficulties"

- i sent an e - mail advising them to cancel my order but they did not acknowledge receipt

I cannot believe this business is allowed to operate in this manner, yet it does. It is also worth noting that they provide no information on their customer satisfaction policy (I. E. Cancellation, refunds, etc.) . Nor do they provide a phone number so you can be assured that your concerns have been heard.

D. Active

I bought the books and the lady that I talked to tried to sell me a bunch of other stuff I didn't ask for and I told her that all I wanted was the books that I had called to order. And the books were all that I wanted now I am being charged for 5.95 for something that I have no idea of what it is for. Especially since I told her that I wanted nothing else. I would like to be taken off of what ever list that I am on. And I want to not be charged any more money of any kind for nothing that Kevin Trudeau is selling or offering of any sort. I would like a letter sent to me telling me that I am off of this list and also telling me that I will not be charged any more money for nothing ever. I have a copy of this letter That I will send to the better business bureau if I do not get a letter stating that I will not be charged for something that I do not wish to have. Thank you Linda Wade my address is 4046 East Freedom Circle Ooltewah Tennessee 37363

I ordered the book the weight loss cure. It was not at all what I was lead to believe it was. There is a time limit. I have tried over and over again to reach them by phone. Sincerely, Jerroy (They don't even have my right name) It is Gerry Hickson.

People be careful!

i've been trying to cancel my newsletter for natural cures for more than a year & cannot get thru on phone or online. i see it has been happening to other people as well. i keep getting billed on my credit card. pnutz@chilitech.net

Monthly charge of 9.95 appearing on my bank statement, not authorized by me. I have been unable to contact them through the phone numbers provided.

I'm having the same problem... What can I do.. I you are reading this, tell everyone not to buy this product...

I need to cancel automatic debit being made to my account.
I have never received a newsletter to date, however, my account has been debited ever since I submitted request for subscription.
I called the only number available [protected] and the prompts made it impossible to get to a live person.

The only option to start is to provide web login that I never had the chance to setup.
I feel the company natures Cure intentionaly made it extremely difficult for customers to cancel their subscription that borders on illegal.

If you are victim, DO THIS NOW!
1. Firstly you need to present proof to your bank, show them that you have contact Kevin Trudeau's company and try to cancel the charges. Then, inform your bank to reverse those charges.

2. Cancel your credit card. Get a new card from ANOTHER bank.

In fact, I was a victim too, but I was able to get back my money. I have put together a short report detailing the whole process that is guarantee to get your money, you can read it here:
http://www.yellowebmaster.com/Report.pdf

anyone who needs help can contact me chiayee.lai[@]gmail.com

The very same thing happened to me. I am furious at this fraudulant company. It is bad enough that they try to sell you everything but the kitchen sink when you try to buy a book, and then charge you an arm and a leg to ship it. The newsletter charges are ridiculous, however. I never agreed to a newsletter, or at least I don't think I did.

Kevin Trudeau should be in prison.

i ordered a book two weeks ago and guess what, no book theses idiots its already hard enough out here and there robbing people, i guess i can just start my own website an claim to sell things then take peoples money and dont send them [censor] they should be closed down, , mmmmmm i think i may look into that. there thieves and need to be shut down!

I agree with all of you on this I have the same promblem, I spoke with my bank and they told me there is nothing I can do, so I am thinking of closing the account and changing banks. does anyone know any other way to fix this or get any of my money back?

The newsletter can't be stopped, it's purposely set up so that it's impossible to cancel. Go straight to your bank, that's what I had to do. I filed fraud charges and the bank took care of it. Eventually the newsletter stopped coming.

I also am very unhappy with Natural cures. We ordered a book eight weeks ago and still have not received it. We were billed for the book and also an additional $9.95. I called to question the additional charge and was told it was for the newsletter - which we very specifically told them we did not want. The lady told me she would remove the charge, but I am still waiting for that to happen. I called eight days ago to find out why I had not received the book and was told that it had been shipped that very day. (How convenient!) We still have not received the book. I would recomend to anyone not to do business with Natural Cures.

I ordered a book through a commercial as well and received a 30 day free membership to Natural Cures and a newsletter subscription. I didn't received the newsletter and decided to cancel the membership. Unfortunately it wasn't within the 30 day period so my bank card was charged $9.95. I called customer service, was on hold for 30 minutes and didn't get to speak to a customer service rep. I called again later that day and was put on hold. I accessed their website and followed the instructions for cancelling membership. I received a message that the account has been cancelled and to call customer service to complete the cancellation. Again, I called customer service and was put on hold. I then received an automated email from Natural Cures that acknowledged my message had been received, assigned a ticket number and that this will be assigned to a customer support specialist soon. Approximately two weeks later I sent another email stating that I hadn't received a phone call or a confirming email that my membership and subscription had been cancelled. No response from the company. Two weeks later my bank card was billed again, twice in one month! Once again I emailed them informing them I was going to notify my bank to not allow any further charges and that I was going to report them to the BBB. No response from the company. At that time I notified my bank that I wanted to dispute this charge. I tried to contact the number the bank gave me for this merchant (ITV Direct) and got an automated voicemail that "the telephone system is being modified and to contact the person I'm trying to reach by email or cell phone". I called the bank back and had to cancel my bank card and have a new card issued. I have also filed a complaint with the BBB. This company has an unsatisfactory record with the BBB. They have had 738 complaints in the last 36 months and the Federal Trade Commission won a preliminary injunction against the company for alleged deceptive advertising. The FTC alleged the company made numerous false and unsubstantiated claims and that they likely made unauthorized charges to consumers credit cards.

I don't know where to start, Kevin claims he is out to help people and not for the money, with that said he is all ready rich from his books alone.I thought i was getting a great product to help me with my heart problems i was born with, and i read the books from cover to cover, it's a joke, unless you are rich like him you could never do all he tells you to do and he keeps giving you his website to go buy more of his useless stuff.If he thinks this is right is not, he's very deceiving and should be put out of business.All these books do is scare you from living your life and that is wrong, I think he thinks he can out live what God has planned for him but he won't and neither will we as humans.Please stop reading and buying his garbage, live your life to the fullest. Thank You Lori

I got this book as a gift and was excited for about first 10 minutes. After reading it I realized that the author does not give any useful information but rather just advertises his website and a newsletter for which he is charging additional money. There are NO actual cures, treatments, and such in the book.

I am glad I got this book as a gift and did not order it myself through their infomercial: I found many people struggle with canceling their subscriptions, being charged outrageous fees for shipping, and not receiving books at all. What a sham.

If you are victim, DO THIS NOW!

1. Firstly you need to present proof to your bank, show them that you have contact Kevin Trudeau's company and try to cancel the charges. Then, inform your bank to reverse those charges.

2. Cancel your credit card. Get a new card from ANOTHER bank.

In fact, I was a victim too, but I was able to get back my money. I have put together a short report detailing the whole process that is guarantee to get your money, you can read it here:
http://www.yellowebmaster.com/Report.pdf

Anyone who needs help can contact me chiayee.lai[@]gmail.com

No billionaire is going to scam anyone for $ 9:95, Obviously there is a glitch in the system somehwere .Be persistant and when you find the solution share with others who may encounter the same thing. Mr Trudeau's info is the result of centuries of research by manny many people in many different fields and he has simply compiled it for the benefit of all humans and even animals and plants..
Nobel Prize winners, medical and other related scientists, doctors of many fields, you name it and he has been instrumental in putting so much of it together for us, not something you could expect from the real scammers and frauds at FDA, FTC etc. It's all about the money, big big money for the Pharmaceutical, Food and Trade organizations. It's not about health and cures at those orgs. Give Trudeau a break and do a little research YOURSELF and you will be singing praises to him and the thousands of caring people who made literature like this available after all these years of being duped by those we pay to protect us not help kill us.Trudeau has spent mega millions of his own money fighting these mercenary clowns in the hope of being able to bring these crooks down and open the real truth for the benenfit of all mankind, our health our children's health and real healing for the good of mankind. When this gent gets his ten bucks back after the glitch is fixed I hope he will have the fortitude to tell us all and take a more realistic approach to reality.

Kevin's book was great. I too skipped the rants after a while. But his rants are right on and are valid.
His web site sucks though. I did sign up and have been unable to find any valuable info on it. Maybe I am missing something or doing something wrong?
I also got n e mail from his company asking me to sign up for a lifetime membership. I was asked to pay a one time fe and receive all kinds of stuff to go with it. But why would I? His web site sucks! And I e mailed my complaints saying I would be interested in joining lifetime is I could get a few questions answered. But nothing...Oh well..

After ordering his books - I was shocked to find that every month I had a 9.95 bill for a newsletter I did not get nor did I want. It has been 8 months - this company owes me 80.00. Help!

Money is always a sensitive issue, as Kevin Trudeau should know. Service is new to the internet. Great service is almost non existent on the internet. Internet Buyer beware!

If you are victim, DO THIS NOW!
1. Firstly you need to present proof to your bank, show them that you have contact Kevin Trudeau's company and try to cancel the charges. Then, inform your bank to reverse those charges.

2. Cancel your credit card. Get a new card from ANOTHER bank.

In fact, I was a victim too, but I was able to get back my money. I have put together a short report detailing the whole process that is guarantee to get your money, you can read it here:
http://www.yellowebmaster.com/Report.pdf

anyone who needs help can contact me chiayee.lai[@]gmail.com

I have ordered the books of natural cures. I am also being charged 9.95 for purchases I did not agree to. When you put your trust and honesty in people it should be as good as what use to be, just a handshake. I'am very upset at the fact that information I purchased to aid myself and family has come from a dishonest company and Kevin Trudeau. The way our economical value is today with gas, food, and even healthcare, the last thing our society needs is someone else hand in our pocket without permision. I will continue to dispute and erase the charges on my account and seek legal help if necessary to stop scams not ask for.

I called to cancel right after I placed the order (after reading the comments here) and they would not let me cancel. ...even though they said it would be 4 to 6 weeks to be delivered. The charge has appeared on my credit card and I told them I would dispute it. They said you can't dispute a shipping charge . Supposedly, the $19.90 charge was for shipping only. ( mighty high shipping costs) I cannot believe I was so duped as to order these 2 books. From what I have read here- they aren't worth reading. I will try to refuse the delivery or get the charge removed from my account.

Same problem cancel news letter, no response and continue to bill me. I called my credit card co. they gave me [protected] to call naturalcures if no resonce will call credit card co. back. SCAM SCAM SCAM.

I've been reading Kevin Trudeau's book (Natual Cures, What "They" Don't Want You to Know) and have had the need to skip over SO MUCH of his soap-boxing. What he's "revealing" has already been revealed. Nothing new. I purchased this book to learn of natural cures. NOT to be referred to some web sites. I should have known better. One week after ordering his book I received junk mail stating how I could become rich, famous and beautiful by ordering yet ANOTHER book that he endorces - only for $150.00. Come on Mr. Trudeau...I do agree. YOU ARE A SCAM.