DoubleDown Casino
Reviews and Complaints

The last three weeks that I have played poker -5 card 7-card-and Omaha poker I have continuously gotton ripped off. I would have a hand that was greater than the one that they paid on. example I had a full house and they paid on a pair. I had a flush and they paid on two pair. etc.. etc... Now the reason I et on these hands is because I feel I can win and y all rights I did but not according to doule down. I have complained and complined about this and nobody is listening to me. I want this website to straighten out it's act and do the right thing and fix it so we can continue to go there fro fun and entertainment. please help me and all the othersthis website is ripping off. I work haard for my money just like you do. thank you so much and have a nice day

Hello for the last 2 to 3 weeks I have played poker at this wesite and I have truly een the winner many many times only to lose to a lesser hand. this website has not learned how to count cards and I'm really tired of not getting my just due. It has happened to me over and over again and already at least six times this morning. I am going to the FTC today to see what they can do and just wondering if you can help me take this website down for I know I'm not the only one this is happening too. thank you for ou time and have a great day

Hello... For the last three weeks I have played poker on DoubleDown Casino. And I am good at it. The problem is that whatever the cards that show up in your hand and on the oard don't compute with there system. today in Omaha texas for example I was dealt 3-5"s and a 7. right away it said I only had a pair. the next card that came on the board was another 5 and a 7 but I'm going for the 4 of a kind. But again it doesn't register the correct amount in there system and I bet bet bet and lost to a pair. now this isn't just happening once in awhile I could handle that it's all the time. I understand it's only a game but we all are in and playing to win. when I win I want to be paid for it. it's only right. I am calling the FTC on Monday and talking to them but if you have any suggestions I would appreciate what ever you have to say. I know this is happening to others and don't know if they are saying anything about it. just want what's due to me it's only fair and we should all play fair the game especially. Thank you for your time and you have a great day.

I have been playing poker at double down for a few years now and the the couple of weeks when I have had a good hand and truly should of won the game doesn't know how to count cards. example I just was dealt 3 queens and a six and it registered 2 queens and I stayed in like all the other times I.ve had a good hand and a queen came up on the board which then I had 4 wueens and lost to a straight because they can't count cards. this has happened to me not once or twice a day for many weeks and I have complained about and it still is not fixed. I am so tired of playing and betting and losing when I was truly the winner. they have to be stopped. please help me.

I can get the the Doubledown Casino website up but it will not bring my personal details up and I have over 1 million chips that I have paid for but am not able to use, this has been happening for the last 2 - 3 weeks. I complained that I had pald for my chips through email and they told me to use this site to put in a complaint. My email address is [protected]@xtra.co.nz

On Double Down Casino-on line game- I had thousands of gold coins earned from playing the on-line game. Several hours later, I had only 4 coins and my level of expertise had been decreased from 16 to 12-13.( this was approximately August 20th) Yesterday the DDC put $1, 500, 000 in my funds to play with. I feel like I should have been given more because when I was at level 16, I was suppose to receive $10, 000, 000 which I didn't. I am not the only one having this same problem. I would appreciate any help because DDC is my favorite game. I have been playing it a long time with no problems until now.

Thank you

Deborah Jones

I was playing slots on double down casino today 1/31/14 and left game open and went to do something and came back and was going to continue playing and my game was blacked out and when I went back in to add another 200K to my total, my original total was gone and all it recorded was the new 200k that I just put into my account. I went out and back in and still no results of my original total was to be seen. It deleted all my chips which was around 900K and I thought it would be about 1, 100k with the 200k that I just put in but to no avail. The only thing that shows up is the 200k in my account. Will you please adjust my account for me because I played hard to get that amount that I had before it was deleted from my account. Please help. In the meantime, I am going to start playing with the 200k I just put into my account. I hope to hear from you soon. My name is Wanda and my account is registered through facebook to double down. My email is [protected]@att.net. Please notify me through my email account. Since my play was blacked out for some reason, I cannot send you a photo; but hopefully you can go back on your records and find it.

On October 31, 2013, I purchased a chip package from DoubleDown Casino on Facebook for 59.00. That would have given me 70 Million in chips as it was during their 2x sale. Needless to say, they took the money from my account and failed to credit my account with the chips. I have reported it to both DoubleDown AND Facebook to no avail. I asked that the money be refunded t my account since I purchased a different chip package a few minutes later that WAS credited to my account. Now I don't care which I get, the chips or my money back, I just want one or the other. If they are going to pay the chips, I want the entire 70 Million chips that I paid for during the sale, not the single amount that I would get now. I DO want this issue rectified though! I am not the only one that is having this issue with DoubleDown Casino! I can be reached at e-mail [protected]@yahoo.com, I do not have money to throw away or to be stolen from me from a huge company like them, they made 13 million in profit last year, do they have to steal from the poor folks that help them make their money?

About a week ago, i had almost 20, 000, 000 chips on double down casino. Truly enjoyed playing the games. When attempting to play, I was asked several times to log in on Facebook, which I had already done. Finally, I was in and discovered my multi million credits had been reduced to 36, 000. I e-mailed double down casino problem reporting twice and did not receive a response. Where do I go from here? If anyone has any ideas, please let me know.

Bill Matson

At 8;08pm I was playing da horoscope game I had 48, 372on da game then I won 120, 000 nd it didn't register nd at 10;20 pm I used da code gift it say I received 1, 000000mil. Chips but I didn't get them u can check dis I did all I was required to do I love dis casino even though it makes me mad at times I still play every day
Thank you

The ipad app for double down is full of problem like, regular shut down, freezing and no other option than maximum bet works otherwise the system shut down. You can delete, turn off the ipad, turn on and download again the application.. It just does not work
But the worse... Is that double down is stealing and fudging the chip balance.
I had about 430 millions chips, turned off the app and later came back... About 50 millions were missing, it happend another time and the last time I had over 150 millions chip balance... Turned off and about 15 minutes later started again... My balance was negative !? Over 60 millions (See picture). I wrote to them.. No answer, they simply ignore and now the balance is magically over 5 millions chips.
Double down is either hacked or has no control and or they are crooks

I have a double down account on facebook that I have faithfully maintained for nearly 10 months on the daily basis.My account did have well over 20 million in chips in it until tonight. Now it had less than 500, 000 chips in it. I realize it's faux money, but this game honestly have saved me a lot of money. I am a widow that is nearly 80 years old. Before my sister found & introduced me to this game, I was quite a regular at the casino's & to the lottery. I haven't went once since I started playing this casino. Is there anything that I can do? you can reach my niece Lori (I am hard of hearing) on the phone at [protected]. Her email address is : [protected]@yahoo.com she helps me do all of these things & understands more @ technology than I do. Thank you for your time, June

I played DDC for several monthes before I finally got used to playing, winning, and leaving the game ahead daily, learning to utilize the gifts and saving them up. then when I played black jack I would bet to what I could afford to lose and if I won i would leave DDC and play one of my other games.
Then last week I got down to 2.5 mil. and was on a winning streak and went up to over 13 million when I left the game after a nice win and logged off.
The next night I came back and could not get my computer to load DDC app and I tried every night for a week and could not log on so I played my other games.
Then last night i ask for help to get on DDC and got Ideas like clean my cauch and I finallygot on but all my funds were gone.I made my report to facebook twice this week and wrote to DDC twice at different locations to try and remety this problem and get my 13-14 million back into my winnings were it was removed last week .hope you can find out why I lost my app and my funds?

Double Down casino On FACEBOOK is full of viruses and are rip off artists. Stay away from them. Their site is dangerous to your computer. Every time I have use them I have had spyware and malware put into my PC. They have their site set up to trap you into buying points and use you for other advertising without your permission.

Every since I started paying for chips on Double Down Casino. The payouts on their games have dropped to almost nothing. They have blocked my ability to contact them and the last contact I recieved on a complaint with them was sorry, no compensation. Are they being investigated in any way and do they have any oversight by any government or by facebook?

my dobledown account has dissapeared with 5 million plus can you retrieve it as i play daily thank you barbara

You did get my email letting you know this is what I get when attempting to submit form.I've tried numerous times. Again, I'll ask isn't this the same place where the form would go to? I am asking again, hoping for a resolution. Thank you Paul
Error creating customer support account
This is what I get going to where I was told to go. Isn't this the same place? Can someone please help w/ this problem?

First problem, night before last, 5/13/2012 entered a tournament, selected spin, first turn, got, tournament over, and that was it, The entry cost, 1, 000. Figured it was a fluke, Tonight, placed 9ntb, in 50 players tournament 3074129, never got the winnings. Unknown, @ the time, I entered tournament 3074106, entry cost 1, 000. Was cut off during this. For the next 20 minutes or so, kept reading messaage doubledown is upgrading, thank you for your patience etc., etc. That is 202, 000. that just slipped away. Can this be resoved asap? Thank youst problem, night before last, 5/13/2012 entered a tournament, selected spin, first turn, got, tournament over, and that was it, The entry cost, 1, 000. Figured it was a fluke, Tonight, placed 9ntb, in 50 players tournament 3074129, never got the winnings. Unknown, @ the time, I entered tournament 3074106, entry cost 1, 000. Was cut off during this. For the next 20 minutes or so, kept reading messaage doubledown is upgrading, thank you for your patience etc., etc. That is 202, 000. that just slipped away. Can this be resoved asap? Thank you Paul Thurman

--- On Wed, 5/16/12, [protected]@doubledowncasino.com wrote:

From: [protected]@doubledowncasino.com
Subject: Contact #[protected] Created
To: "[protected]@yahoo.com"
Date: Wednesday, May 16, 2012, 9:18 PM

Hi jessica,
Thank you for contacting DoubleDown Casino.

In order to better serve our customers, we ask that you use our contact form for submissions.

You can find our Help Center at the following URL: http://support.doubledowncasino.com

Thank you for your business. We look forward to helping you. Please contact us through the Help Center contact form.

Contact Information:
Contact #: [protected]
Date Created: 5/16/2012 06:18 PM PDT

To update or check the status of this Contact:
Go to: https://support.doubledowncasino.com/link/portal/16049/16056/Ticket/346214
Log in, and you will be automatically taken to the Contact page.

Best Regards,
DoubleDown Casino
www.doubledowncasino.com