LuckyLand Slots
Reviews and Complaints

I am an avid online gambler and I like to spread my online gambling experience around to different casinos see how they pay out for hitting on their games like bonus rounds (or BOGAS rounds for luckyland)cause that's ONE thing there games DO NOT HAVE. You should name your casino (UNLUCKYLAND or[censored]LAND)Cause to sum it up luckyland you guy's SUCK. I know I wasted a bunch of time on writing this cause you COWARDS on luckyland and got the balls (OR JUST TO STUPID)To read or reply to your reviews. Good luck UNLUCKYLAND cause God knows your going to need it.

J,L,Pulu

[censored]S

They won’t verify my account even though I have been emailing them for a week now I have over 20 emails back-and-forth then refusing to answer my questions and refusing to verify my bank information so that I can withdraw my SC winnings. So I went on Facebook since my email was attached to that one and change my email to my current one and now they’re bringing up all these issues why I have two accounts but I don’t the email just changed from trying to get verified can you verify me so I can please get my money because this is not right I spent a lot of money on this online slot machine just to have it stolen from me

I have thousands of charges on my account for this website I didnt have any idea that these charges weren't mine I want a refund please

I have over 1800 dollars in charges from lucky land casino on my card that I DID NOT AUTHORIZE. I contacted lucky land casino immediately once I saw the charges. They claim once they have an update they will get back to me. This was all the money I had that was taken from my account over and over again until nothing was left. How can they just allow my card to be used on their site without even verifying anything. Now I have to wait until they decide to contact me back. This is so frustrating. Now I could potentially end up homeless if they don’t act quickly.

On march 12 I got on lucky land and started playing slots before I did I was verified I paid for cash and coins ended up hitting for $98:87 I redeemed $90:00 of it did all my info and got verified the next day I get an email telling me my account is deactivated bc I guess something didn’t match my name or where I live when that’s not possible bc my drivers license has the exact same info on it as my bank card and the way I purchased the money was threw my Apple Pay but at the end of the day that 90 dollars was rightfully mine weather my account was deactivated or not and it was not sent to my bank account I had on file and it was verified by u guys so if I can’t get my account back I want my 90 dollars refunded back to me I won that fair and square

This is reference to a refund claim that has yet to be settled under the email [protected]@gmail.com. I was told to use the original ticket number to address this issue but get no response. I have agreed to settle for half of the unauthorized charges. I am not going to let this issue go until I get a resolution. I am going to submit my issue with your site online with BBB and pissed consumer as well as others. I will be emailing you multiple times a day until resolved. I think ignoring the issue will only make it worse on your part. Hope to hear from you soon with a resolve. Thank you

In 2 months Luckyland online got a hold of my credit card number and charged me over $18,000.00. I went to my bank and filled a fraud complaint. They removed the cgarges. 2 months later they put the charges back on my card and stated that Luckyland had my email and IP address so it was not fraud. My bank said an IP address can not be stolen or hacked, I found out this also is not ture.

I have tried over and over to reach them with the only reponse is We Luckyland sent all response to your bank. Nothing more they will do.

I have never used this site and have never gambled.

I am at a loss as to what I can do next.

Help

Lmmills

I have had my luckyland account for I know at least 5 years, I have never had a issue redeeming money... Now that I won a large sum of money over $16,000 dollars they deactivated my account and have not paid me my winnings! They are saying I have multiple accounts in which I do not I only have one account and it is the account I have always used for the past 5 years...

Redeemed over $16,000 on the 16th it's been processing and then the evening of the 17th after making several deposits my account is deactivated!

Have Been waiting for 7 weeks for postal Requests to be added to my account. As of Yesterday, November 23rd i have an email From Jennie, stating that there are 78 entries ready to be processed. This Morning, November 24th at around just past 1am i recieve 1 entry of SC 5.00 to my account. You can imagine to my surprise this morning, only receiving that and not what i was informed of the day before with jennie. I've emailed them over and over with no repsonse. At this point i'm tired, and can't handle this. They legally must credit the postal Requests as it violates the Gambling laws. So im going file a complaint with the FBI cyber crime Lottery sweepstakes division.

Furthermore, we found that you had SC 665.72 on [protected]:38:21 PT while playing Stampede Fury 2. Then, you sent a prize redemption request for SC 100 on [protected]:58:07 If I keep taking the text off you will miss my point PT leaving you with SC 8.72. From then, you played Sultan of Spins and Stampede Fury 2 until [protected]:21:51 PT leaving you with SC 3.94.

Hello:

This is to let you know that my account has been deactivated because I do not have access to [protected]@optimum.net. This account is closed due to a virus. I have a new email address [protected]@icloud.com. Why are you not allowing me to play? I made a mistake by creating an account and not letting you know that it was a new account. Please, I just wanna play again. I just filed another complaint with the BBB regarding this. I’m NOT asking to redeem the $100.00 I won. When I tried to retrieve the Facebook account affiliated with [protected]@optimum.net the account was closed, deactivated by Optimum. I could not get access to something that is closed. I’ve done all I could to have my account reactivated but since my account is still deactivat3d, I have no choice but to file another complaint with BBB. Emailing you back and forth does not work, Since I could not get a phone number, then I have no choice but to file a complaint with BBB.

My account has been deactivated since October 2023. I tried everything to verify my account. IU tried everything's from emailing my ID and bank statement to emailing my photo that has my name , driver's license. I gave them my new email address and my account is still deactivated and still cannot play the game. I truly would like to know what is going on. I'm thinking whether or not I should file another complaint with BBB.

Hello

I o ly made one mistake which was created another account without contacting luckyland that the original email on the account was deactivated and has been closed.I cannot reopen the same email after it was closed . When I created this new email, I believe everything was OK. I won $100.00 . I used my bank account that has my name and address. Then I uploaded my driver's license which has my name and address on it. I cannot believe that my funds cannot be redeemed is because of a lousy email issue. THIS IS STUPID. You have my bank account and my driver's license

I UNDERSTAND YOU HAVE A ACCOUNT POLICY!What about the fact that I verified my account using bank account and driver's license. The next complaint is going to be with BETTER BUSINESS BUREAU. If you cannot reactivate my account, then I'm filing a complaint with BETTER BUSINESS BUREAU.

Luckyland Casino makes claims of having a high win ratio for its customers but this is misleading. Its customers rarely win and if they do, they win a small percentage of what they bet unless they are betting using only digital fake money.

If they are using digital fake gold coins, they win a lot and a bigger ratio.

If they are betting real money, SC, then they loses more frequently and a lower percentage of what they bet.

That should be told to the customers.

Chumba Casino is the same.

I had a transaction on my account made by my mom, she disputed the charge with her bank and resolved it later. My account was locked and I have not been able to use the coins I purchased prior to my account lock.

I have been in contact with support multiple times over several days and nothing is getting resolved. We are going in circles.

Part of me thinks this is on purpose because I have a large win pending payment to my bank.

On July 28, 2023I deactivated my account but had one $401. I have been trying since then to get my money I have done everything they have asked. I have so many emails going back-and-forth and all they keep doing is sending me a form letter saying that I’ll look into it. I have even asked if they would send me a gift card instead of putting in my bank and I get no answer from them. If you would like a copy of all the emails I can send them to you I would just like to get my money from them.