Dress Republic
Reviews and Complaints

On March 30th, 2015, I placed an order and payed for my order via PayPal. (I have proven emails and confirmations). They have promised to send me my order before March 10th and have not yet delievered. They told me that on May 13th my order was dispatch and it will take 3 to 4 days to receive it. I haven't receieved anything and at this point they do not pickup the phone when I call. I submitted a complaint to PayPal today (6/6/2015) and they will reimburse me but in a large scale PayPal advised to send a complaint to Better Business Bureau.
Also, today 6/6/2015 I called Ajmal Ahmed (1.347.404.5789) who wrote a message on this board from Dress Republic Corporate Offices. Someone but not Ajmal picked up the phone and the 'moment of truth' arrived! I told him everything what I think about this company and how horrible they are with their customers. They are shameless liars and they do crime of stealing.

Do not order from here if you want to save your money! this is a TERRIBLE website! they will lie to you to get your money and then will ignore you. TRUST ME! save your time and money and order from someone else.

My name is Sharein Estreet

Do not buy from DressRepublic.com if you expect to receive your merchandise on time or at all! I ordered a wedding dress from them on August 17, 2014 for delivery on September 3, 2014. I was contacted prior to this numerous times by Muhammad via phone and e-mail. He never advised that there were any problems with the orders. When the dress did not arrive on September 3, 2014 I called him and e-mailed him numerous times to no avail. He finally called me on September 5, 214 at 10 pm to advise that my dress would not be leaving "Pakistan" until Monday September 8, 2014 and not be delivered until four to five days later.
When I let him know that would not make my wedding date of Friday, September 12, 2014 he said he would call me back. He never returned my call and ignored my calls and e-mails for the next seven days. Due to their failure to communicate I must now pursue legal means to have my $1, 109.00 for my dress and 211.00 for my fiancés outfit. What a disappointment and a rip off!

Not true! i have bought from Dressrepublic several times and i must say that i am satisfied with their overall product quality and customer service. In the past, I have tried other online websites such as Bargello.com and believe me, buying from them was a nightmare. first of all, getting in touch with them was one heck of a task. i placed my order online and 1 week after placing my order, tried to establish contact with them again in order to check out on the status of my order, but to no avail. i called them in the morning, no one picked up the call. then in the after noon i made 3 consecutive call to them, again No answer! then i called them in the night, again no one picked up the phone in their so called customer service. then the same story for the next 2 days, then ALLAH listened to my prayers and Gul/Najam the guy at their customer service picked up the phone.

Gul/Najam whose weird accent and more maddening, short answers to my questions made me think if he has memorized the script which his bosses have handed over to him that contains answers his bosses have anticipated from customers. He just sounded like an introvert loser who was always in a hurry, hence no interest whatsoever in providing me with detailed answers because it can be time consuming. anyway thats another story.

Eventually i received my order, and the first word that came into my mind right after taking out my dresses from the DHL delivery box was: RIP OFF! oh the Pathetic quality of embellishments, the tragically cheap fabric, the pitiful tailoring/stitching. To sum up: the doleful everything. i was in a state of disbelief that they could really sent me this much cheap quality dresses for ridiculously high amount of money they charged from me (i paid them higher prices because i fell prey to the same fallacy we all women usually fall for i.e. high price = high quality. plus the look and feel of their website made me think they must be professional). anyway when i regained my senses, i called them up, in a real bad mood i must admit, just to get it aggravated by Gul because according to him, they have sent me ORIGINAL QUALITY at MOST AFFORDABLE PRICES, and if I want alterations thats another thing, they can do it but they are going to charge for it. but if I want to return or exchange it, i will not be entertained. You know i was unable to sleep for the next 3 days, my money and the thing i received in return used to haunt me in the middle of the night. i was devastated as i ordered party wear dresses from them because i had to attend my best friend's engagement party and other important semi-formal events in my organization at that time, but i was sent the pile of ### you can say.

one more thing about Gul/Najam is: me, my husband, my younger sister, and my 2 best friends called to Bargello customer service to tell them off that they one helluva fruad, but we noted that Gul is the only guy in the house all the time who answers the call., and that too in a highly unprofessional and sometimes rude manner. anyway my advise is: NEVER BUY FROM BARGELLO.com if you dont want to waste your hard earned money.

I fully disagree, My entire family and friends have been buying from them since 2009 and have been extremely pleased with their services and quality of products. Seems like it came from their rivals who now are using cheap ways to damage their names.

I think dress republic is trying to leave positive comments. I had really bad experience with them and this is for real, i actually went to the so called designer house. Made purchased for $8000 and the quality was rubbish the fitting was awful and same goes with the tailoring. Also the guy did not gave us the stuff every day and every week it was delayed and delayed. It was very stressful, he gave us the dresses the same day we had our flight and no body was even able to try. Once we tried the fabric got weared and stitches started to come out. All the plastic crystals falling. He also gave us a silver jewellery set, it was fake and the stone came out within a week. Really bad experience and no management to talk to.

hey ajmal, rememberme? I think your rivals have posted these comments, why don't you update your customer reviews page, my suggestion is to provide with customer references such as mine so that i can tell them my experience to your company. this will be a real one for online consumers and they won't just go for fake postings like these. your products are outclass and i think you should talk to complaint board regarding removal of these fake complaints. anyway, wish you best of luck with your company and have a good one.

nafeesa

I purchased from dress republic back in feb 2012, the order consisted of 3 dresses and it was up to my satisfactory level only I had problem with the black dr3701 dress, the sleeves per my request was added but it was sheer as I do not wear sheer ones, later they mailed me the lining and reimbursed the alteration cost. I still enjoy wearing my clothes and recommend friends and family members.

I was planning to buy from this website. Thanks for your post. I will not think of it now.