CB Antivirus Software Trend Micro did not authorize renewal

Trend Micro review: did not authorize renewal 15

TrendMicro Order Find.com of Baxter Springs,, US

Apr 06, 2010 10:27 am EDT

Resolved

Featured review

I purchased trend micro p - cillin at a local business last year in march 2009. I did not - repeat - did not, authorize renewal on my credit card, and this anti - virus, anti - spyware is not installed in my computer as of march 10, 2010. This orderfind.com mn billed my credit card on march 18, 2010. Reference number:
24430990079400682107404.
I did not authorize this cdharge and i want my charge card credited with this amount $39. 95. This type of conduct is the reason more and more people do not trust using their credit card, even a a private business, since apparently you have access to that credit card number. I have reported to my credit card company, as well as my bank. My credit card company is sending the proper paperwork; in the meantime i would advise you to do the right thing and credit this charge immediately.
Joyce handshy

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

15 comments

Add a comment

xxxxwwwwwwwwwww

1 comments

xxxxwwwwwwwwwww of US

Apr 12, 2010 7:33 am EDT

Take that persons phone # off this site... Im annoyed i just called Kansas and bothered a very nice man who is very frustrated with this ridiculous company. You really should not be allowed to charge a bogus charge to peoples credit cards. And then when we call you dont answer... and then if you complain on this site you have the nerve to post personal info... r u insane...

mgrant

Omaha, US

1 comments

mgrant of Omaha, US

Apr 17, 2010 8:33 am EDT

This company appeared on a recent credit card statement as a 43.00 charge. I attempted to contact this company to dispute the charges and cannot get information without providing my credit card number.

I have disputed the charges with my credit card company but am unable to resolve with "Di Trend"

I have foind many similar complaints about this company on line of a similar nature.

gary mcclelland

middle river, US

1 comments

gary mcclelland of middle river, US

Apr 17, 2010 11:23 am EDT

Verified customer

i was looking at my bank statement and within two weeks you have taken almost $200.00 dollars, i will not stand for this, if i am not refunded this money i will seek lgel action within the week. i will never purchase your product again or refer your company to anyone.

pathinman

Weatherford, US

1 comments

pathinman of Weatherford, US

Jun 26, 2010 12:58 pm EDT

I did not authorize any charges.Please reverse erroneous.Charges of 35.95 on my credit card transaction date 5/23/2010 This item was not approved by me.Please cancel any auto renewal I am not a customer or wish to be.

JoyceGragg

WhatCheer, US

2 comments

JoyceGragg of WhatCheer, US

Aug 25, 2010 10:39 am EDT

Take this charge off my account.

manuel escobar

1 comments

manuel escobar of US

Jan 16, 2011 2:29 am EST

i was charged 38.92 from my credit card, for something that i did not order a want charge removed frm my cridit card

Jessy Atwood

conowingo, US

2 comments

Jessy Atwood of conowingo, US

Feb 24, 2011 7:03 pm EST

I was Billed on my Capital one credit card for something i never purchased an have no clue wat it is... i want the charges removed...!

Jessy Atwood

conowingo, US

2 comments

Jessy Atwood of conowingo, US

Feb 24, 2011 7:07 pm EST

i would like to have the charges that were posted on my capital one credit card on Jan. 4 2010 removed i never order anything from this company an until i look you up on the net i didn't even no wat dri*microtrend was? i'd like to have a contact #er so i can speak to someone directly abt this mattter...

nawaraj555

Norwood, US

2 comments

nawaraj555 of Norwood, US

Jul 05, 2011 3:11 pm EDT

i tried to buy trend micro antivirus software online but i did not get it but you have charged me around $51.00 for providing nothing from my credit card. if i am not refunded i will take an action and i never buy or recommend your product.

nawaraj555

Norwood, US

2 comments

nawaraj555 of Norwood, US

Jul 05, 2011 3:27 pm EDT

i tried to buy trend micro antivirus software through internet. as the process i provided credit card number to you and you took out money from my acount for the product which i never received or downloaded.

Dawn Andreozz

Lords Valley, US

1 comments

Dawn Andreozz of Lords Valley, US

Jul 27, 2012 8:46 pm EDT

I paid $119.95 and never received anything from this company. Never got my money back and there is no phone number on my checking account statement to call and complain. Work too hard for my money to be robbed

YHK

Varnell, US

1 comments

YHK of Varnell, US

Nov 12, 2012 1:18 pm EST

Verified customer

I was billed on my Master card by DR*Trend Micro for $62.95 0n 01/14 . I didn't purchase any product from this company.
Please remove the charge.
I don't even know who DR*TrendMicro

Kathryn DeYoung

Bloomingdale, US

1 complaint

1 comments

Kathryn DeYoung of Bloomingdale, US

Dec 18, 2013 7:44 am EST

I did not authorize the renewal, please credit my account!

karen kirby

Warner, US

1 comments

karen kirby of Warner, US

Feb 16, 2014 4:25 pm EST

i did not authorize payment in Jan of 2014 for another year of trend i don't want trend anymore refund my credit card NOW thank you

slworthy

1 comments

slworthy of US

May 14, 2014 4:04 pm EDT

I got a charge on my credit card from dri*trend micro order find com and I did not authorize this transaction. I want my money back. The charge was for $38.74 on april 7.

Trend Micro - doubled billed 297

Trend Micro - incorrect billing 6

Resolved

Trend Micro - unlawful charges for a product I did not order 19

Resolved

Trend Micro - erroneous charge on my credit card 10

Resolved

Trend Micro - I did not order this product 14

Resolved

Trend Micro - Membership

Trend Micro - charged account without authorization 1

Trend Micro - double charge and unable to install

Trend Micro - unauthorized charges

Resolved

Trend Micro - doppio pagamento

Resolved

View all Trend Micro reviews and complaints

Trend Micro Contacts

Trend Micro phone numbers

+1 (888) 762-8736
+1 (888) 762-8736

Click up if you have successfully reached Trend Micro by calling +1 (888) 762-8736 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (888) 762-8736 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (888) 762-8736 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (888) 762-8736 phone number

United States

1800 642 421
1800 642 421

Click up if you have successfully reached Trend Micro by calling 1800 642 421 phone number 0 0 users reported that they have successfully reached Trend Micro by calling 1800 642 421 phone number Click down if you have unsuccessfully reached Trend Micro by calling 1800 642 421 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling 1800 642 421 phone number

Australia

1800 182 288
1800 182 288

Click up if you have successfully reached Trend Micro by calling 1800 182 288 phone number 0 0 users reported that they have successfully reached Trend Micro by calling 1800 182 288 phone number Click down if you have unsuccessfully reached Trend Micro by calling 1800 182 288 phone number 2 2 users reported that they have UNsuccessfully reached Trend Micro by calling 1800 182 288 phone number

Malaysia

+1 (800) 888-6868
+1 (800) 888-6868

Click up if you have successfully reached Trend Micro by calling +1 (800) 888-6868 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (800) 888-6868 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (800) 888-6868 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (800) 888-6868 phone number

Singapore

+1 (817) 569-8900
+1 (817) 569-8900

Click up if you have successfully reached Trend Micro by calling +1 (817) 569-8900 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (817) 569-8900 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (817) 569-8900 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (817) 569-8900 phone number

+1 (613) 599-4505
+1 (613) 599-4505

Click up if you have successfully reached Trend Micro by calling +1 (613) 599-4505 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (613) 599-4505 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (613) 599-4505 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (613) 599-4505 phone number

Canada

+64 800 003 911
+64 800 003 911

Click up if you have successfully reached Trend Micro by calling +64 800 003 911 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +64 800 003 911 phone number Click down if you have unsuccessfully reached Trend Micro by calling +64 800 003 911 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +64 800 003 911 phone number

New Zealand

+44 203 549 3300
+44 203 549 3300

Click up if you have successfully reached Trend Micro by calling +44 203 549 3300 phone number 1 1 users reported that they have successfully reached Trend Micro by calling +44 203 549 3300 phone number Click down if you have unsuccessfully reached Trend Micro by calling +44 203 549 3300 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +44 203 549 3300 phone number

100%
Confidence score

United Kingdom

+353 217 307 300
+353 217 307 300

Click up if you have successfully reached Trend Micro by calling +353 217 307 300 phone number 1 1 users reported that they have successfully reached Trend Micro by calling +353 217 307 300 phone number Click down if you have unsuccessfully reached Trend Micro by calling +353 217 307 300 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +353 217 307 300 phone number

100%
Confidence score

Ireland

+32 15 281 480
+32 15 281 480

Click up if you have successfully reached Trend Micro by calling +32 15 281 480 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +32 15 281 480 phone number Click down if you have unsuccessfully reached Trend Micro by calling +32 15 281 480 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +32 15 281 480 phone number

Belgium & Luxembourg

+45 43 398 005
+45 43 398 005

Click up if you have successfully reached Trend Micro by calling +45 43 398 005 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +45 43 398 005 phone number Click down if you have unsuccessfully reached Trend Micro by calling +45 43 398 005 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +45 43 398 005 phone number

Denmark

+358 401 880 500
+358 401 880 500

Click up if you have successfully reached Trend Micro by calling +358 401 880 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +358 401 880 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +358 401 880 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +358 401 880 500 phone number

Finland

+33 176 686 500
+33 176 686 500

Click up if you have successfully reached Trend Micro by calling +33 176 686 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +33 176 686 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +33 176 686 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +33 176 686 500 phone number

France

+49 811 8899 0700
+49 811 8899 0700

Click up if you have successfully reached Trend Micro by calling +49 811 8899 0700 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +49 811 8899 0700 phone number Click down if you have unsuccessfully reached Trend Micro by calling +49 811 8899 0700 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +49 811 8899 0700 phone number

Germany & Austria

+39 292 5931
+39 292 5931

Click up if you have successfully reached Trend Micro by calling +39 292 5931 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +39 292 5931 phone number Click down if you have unsuccessfully reached Trend Micro by calling +39 292 5931 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +39 292 5931 phone number

Italy

+31 202 182 270
+31 202 182 270

Click up if you have successfully reached Trend Micro by calling +31 202 182 270 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +31 202 182 270 phone number Click down if you have unsuccessfully reached Trend Micro by calling +31 202 182 270 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +31 202 182 270 phone number

Netherlands

+47 22 128 500
+47 22 128 500

Click up if you have successfully reached Trend Micro by calling +47 22 128 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +47 22 128 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +47 22 128 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +47 22 128 500 phone number

Norway

+48 224 863 450
+48 224 863 450

Click up if you have successfully reached Trend Micro by calling +48 224 863 450 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +48 224 863 450 phone number Click down if you have unsuccessfully reached Trend Micro by calling +48 224 863 450 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +48 224 863 450 phone number

Poland

+7 495 252 3380
+7 495 252 3380

Click up if you have successfully reached Trend Micro by calling +7 495 252 3380 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +7 495 252 3380 phone number Click down if you have unsuccessfully reached Trend Micro by calling +7 495 252 3380 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +7 495 252 3380 phone number

Russia

+34 913 697 030
+34 913 697 030

Click up if you have successfully reached Trend Micro by calling +34 913 697 030 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +34 913 697 030 phone number Click down if you have unsuccessfully reached Trend Micro by calling +34 913 697 030 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +34 913 697 030 phone number

Spain

+46 84 441 601
+46 84 441 601

Click up if you have successfully reached Trend Micro by calling +46 84 441 601 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +46 84 441 601 phone number Click down if you have unsuccessfully reached Trend Micro by calling +46 84 441 601 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +46 84 441 601 phone number

Sweden

+90 212 367 4422
+90 212 367 4422

Click up if you have successfully reached Trend Micro by calling +90 212 367 4422 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +90 212 367 4422 phone number Click down if you have unsuccessfully reached Trend Micro by calling +90 212 367 4422 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +90 212 367 4422 phone number

Turkey

+86 212 603 7676
+86 212 603 7676

Click up if you have successfully reached Trend Micro by calling +86 212 603 7676 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +86 212 603 7676 phone number Click down if you have unsuccessfully reached Trend Micro by calling +86 212 603 7676 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +86 212 603 7676 phone number

China

+852 26 120 099
+852 26 120 099

Click up if you have successfully reached Trend Micro by calling +852 26 120 099 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +852 26 120 099 phone number Click down if you have unsuccessfully reached Trend Micro by calling +852 26 120 099 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +852 26 120 099 phone number

Hong Kong

+91 116 621 3200
+91 116 621 3200

Click up if you have successfully reached Trend Micro by calling +91 116 621 3200 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +91 116 621 3200 phone number Click down if you have unsuccessfully reached Trend Micro by calling +91 116 621 3200 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +91 116 621 3200 phone number

India (New Delhi

+81 353 343 618
+81 353 343 618

Click up if you have successfully reached Trend Micro by calling +81 353 343 618 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +81 353 343 618 phone number Click down if you have unsuccessfully reached Trend Micro by calling +81 353 343 618 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +81 353 343 618 phone number

Japan

+63 29 956 240
+63 29 956 240

Click up if you have successfully reached Trend Micro by calling +63 29 956 240 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +63 29 956 240 phone number Click down if you have unsuccessfully reached Trend Micro by calling +63 29 956 240 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +63 29 956 240 phone number

Philippines

+27 110 123 609
+27 110 123 609

Click up if you have successfully reached Trend Micro by calling +27 110 123 609 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +27 110 123 609 phone number Click down if you have unsuccessfully reached Trend Micro by calling +27 110 123 609 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +27 110 123 609 phone number

South Africa

+82 25 610 990
+82 25 610 990

Click up if you have successfully reached Trend Micro by calling +82 25 610 990 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +82 25 610 990 phone number Click down if you have unsuccessfully reached Trend Micro by calling +82 25 610 990 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +82 25 610 990 phone number

South Korea

+886 223 783 666
+886 223 783 666

Click up if you have successfully reached Trend Micro by calling +886 223 783 666 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +886 223 783 666 phone number Click down if you have unsuccessfully reached Trend Micro by calling +886 223 783 666 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +886 223 783 666 phone number

Taiwan

+66 26 350 455
+66 26 350 455

Click up if you have successfully reached Trend Micro by calling +66 26 350 455 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +66 26 350 455 phone number Click down if you have unsuccessfully reached Trend Micro by calling +66 26 350 455 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +66 26 350 455 phone number

Thailand

+971 44 573 087
+971 44 573 087

Click up if you have successfully reached Trend Micro by calling +971 44 573 087 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +971 44 573 087 phone number Click down if you have unsuccessfully reached Trend Micro by calling +971 44 573 087 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +971 44 573 087 phone number

UAE

+84 437 186 424
+84 437 186 424

Click up if you have successfully reached Trend Micro by calling +84 437 186 424 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +84 437 186 424 phone number Click down if you have unsuccessfully reached Trend Micro by calling +84 437 186 424 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +84 437 186 424 phone number

Vietnam

+55 112 149 5655
+55 112 149 5655

Click up if you have successfully reached Trend Micro by calling +55 112 149 5655 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +55 112 149 5655 phone number Click down if you have unsuccessfully reached Trend Micro by calling +55 112 149 5655 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +55 112 149 5655 phone number

Brazil (Sao Paolo

+52-553 067 6000
+52-553 067 6000

Click up if you have successfully reached Trend Micro by calling +52-553 067 6000 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +52-553 067 6000 phone number Click down if you have unsuccessfully reached Trend Micro by calling +52-553 067 6000 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +52-553 067 6000 phone number

Mexico

More phone numbers

Trend Micro emails

legalnotice@trendmicro.com

100%
Confidence score: 100%

Support

Trend Micro address

225 E. John Carpenter Freeway, Suite 1500, Irving, Texas, 75062, United States

Trend Micro social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024
View all Trend Micro contacts