DTDC Express
Reviews and Complaints

This is a letter by anu verma,

DTDC autorities wake up ! The staff at uttarahalli branch, opp to SBM, subramanyapuram main road bangalore has treated the customers very badly.They spoke to me very badly when I had been there to enquire about the delivery of the courier I had sent, which had not reached the destined place even after few days. wake up DTDC you will loose all your customers if you behave so...we dont go to courier offices to get ourselves insulted...common this is too much ! cant take this ! really.

DTDC UTTARAHALLI BRANCH, SUBRAMANYAPURAM MAIN ROAD, BANGALORE HAS WORST STAFF IN THE OFFICE...THEY SPEAK VERY AGGRESIVELY AND VULGAUR...THIS OFFICE SHOULD BE CLOSED...CANT TAKE IT !

Their customer care people don't even pick up phone. very bad company

Case# [protected] || Consignment # V22362142 || Undelivered

I am sure this mail won’t affect your team a bit; still I am bound to mention few ticks below:

1. Pathetic customer service from you guys.
a. It took Customer Service 5 days to reply back to an irated customer for a mail marked ‘IMPORTANT’.
b. Unprofessional way of handling a query.
c. No phone call from you guys even after asking so.
d. Unavailability of Customer Service on phone. [The phone wasn’t picked for 10+ times]
2. Even more pathetic experience with respect to courrier delivery (Sent: 11:30 AM, 30th march, 2015 & Received: 5:00 P.M, 4th April, 2015). It took your organization a whopping 5 business days to handle the parcel post:
a. Constant reminders;
b. Uncountable One to one interaction with the local representative;
c. Numerous Calls [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]);
d. Charging INR 595 for a delayed service; and
e. Fake and faulty promises.
i. The local representative promised of delivery surety the next day on 30th March. (This never happened even after paying INR 595)
ii. The local representative mentioned that we do not have any other service apart from dtdc plus. (I can however find other services too.)
iii. The local representative promised the delivery surety again on 2nd April.
iv. It was this date when the delivery did happen, probably because I refused to leave the office until I have written surety regarding delivery. The local representative thus promised me to mark me in an escalation mail (awasthidevesh@ymail.com) which never happened on 4th April.

It was an unimportant item that was part of the package. Had it been a crucial stuff (Say a medicine); I reckon, patient at the other end would have died waiting for dtdc plus service to respond and behave likely in above mentioned pointers.

3. There is a service Notify Me in your website which shouts of dropping a text message post courrier delivery. – I haven’t received any text message.
4. I was even asked to pick the courier manually from Faizabad Franchise on 4th April. Is this what I paid for?

Now, since there doesn’t seem to be any difference in DTDC PLUS and any other postal / courrier delivery and the service has been comparatively troublesome, kindly let me know the way to get my money reimbursed. I want the entire money reimbursed (595 INR) in any form ASAP.

Kindly do the needful with no delay this time at least.

Devesh Awasthi

My friend from Kollam in Kerala had sent me an expensive Montegrappa Pen which was intended as a post wedding gift for my son from Australia. The consignment was booked through the DTDC franchisee from Karunagapally (Kollam) vide the consignment note no:
V20990950 on the 29th January 2015. Within 3 days of the dispatch all efforts to track the consignment showed a blank.The consignment was "MISAPPROPRIATED" by the carriers themselves after they realized it was an expensive and rare pen.Their executives conducted an enquiry and orally confirmed to me that the contents were stolen by the DTDC franchisee himself and will get me a replacement . Today even after a lapse of 18 days there is no clear cut response . Some officials like the RSM are sounding helpful, but now I am suspecting it is a larger ruse involving the company DTDC itself .I have sent more than a dozen mails to their offices in Bangalore, Alleppey and their Corporate office . But there is no official acknowledgement to these mails . I have also sent the communication to their senior management, but there is no official response till date . The RSM has promised me a replacement of the product but it has been a wait in vain till date . Will the DTDC officials come out of their cowardly hiding places, since they do not have the balls to face up to their customers who they cheat with impunity. DTDC IS AN ORGANISED CRIMINAL ENTITY STEALING VALUABLES IN THE GUISE OF OPERATING A COURIER BUSINESS. The management of DTDC should hang their heads in shame.
I hope these so called "professionals" who run this business will respond to this complaint and do something to retrieve their reputation, or will they just keep quiet and add this stolen consignment to their ill gotten gains along with my curses.

CHEATED CONSIGNEE- JACOB MANI- CHENNAI- [protected]

my collague sent a Ducument from JHANDEWALAN BRANCH, DELHI to me in Okhla on 9th fab-2015. The Document has not been delivered at the address till this date (13th feb-2015).
costumer care number 011-[protected]/01/02/03/04 not response.

I feel so sorry to say that we are in 21st century and Courier Company like DTDC whom people of this country made what & where they are today!
But DTDC as a company has betrayed and failed their customers trust & faith again and again
Sorry to say that this company is full robbers and thief’s who steals innocent customers items just like that and customer can just do nothing about it other than raising an alarm via customer care which is nothing
Much than name sake and absolutely has no control over anything or anyone!
Or else who knows DTDC themselves training these robbers and thief’s later on selling customer items back in the market!
I am one those unfortunate customer whose not one but five packages got stolen over period of 10 years, out of which recent two packages back to back got stolen,
As I believed things will change with DTDC over period of time but it would been foolish to think that way...
Anyway I would request again and again to all my mates and people of this country not to use DTDC and risk if you have valuable product which you care for, pay more if required but send it via other reliable Courier out there as plenty of them today or else you will regret it for sure someday take my word on that!

Now a days DTDC services are very poor rather day by day its becoming worst ever courier service in India. As a corporate client as well as an individual, suffering tremendous issues. Everyday we have to send lot of important documents, materials to all over india, its really difficult situation if logistic company like DTDC can't provide the proper services.. DTDC Plus service is also taking 4-5 days and more than that instead of 24 hrs.

Kolkata

I really don't know who that m****r f****r is that's running it. All he knows is how to charge it's users thousands of rupees in shipping/delivery charges. I bet you the company is making millions of billions of rupees but they would not spend few thousand rupees to straighten their Web site or their server. Any time you try to track a package, it will say the server is down and try back in 30-40 MINUTES. I mean any time you try it, that's the end result. It's probably under some greedy B*****D politician's supervision. That is why it's untouchable and still in business and minting money off of people. DTDC DOWN DOWN.

I also experienced very bad service from the courier delivery guys in Pallikaranai. These guys don't deliver and state false reasons such as address not found or addressee not available. On rare occasions when they show up, their attitude is also rude.

Dear DTDC, VERY BAD DELIVERY SERVICES FOR NARAYANAPURAM DELIVERY OFFICES AND ROUND OF CLOCK PERMANTLY CLOSED...

TRY TO DO BEST SERVICES FOR ALL CONSUMERS..WHICH WILL BE FAILING DEFENATLY WILL BE TAKE NECSSARY LEGUL ACTION AGAINST TO YOU AS SHORTLY AS PER CONSUMER COURT OF LAW.

TAMILNADU SOCIAL WORKERS ORGANIZATION(Regd)
#280, velachery Main Road, Pallikaranai, Chennai-600100
Email:-trafficramaswamy1@gmail.com

I am fully disagree with your corier service. We had sent a very important letter (C Form) to our office in Noida on 10/06/2010. That letter is not delivered or bounce back to our Office, Ambika Enterprises, Pallikaranai, Chennai -600100. We sent this corier at your office Narayanapuram. We went several times but that office is always closed. Your branch office address. DTDC Courier,
NO.18 53, VELACHERY TAMBARAM MAIN ROAD, ,
SELVAJOTHI COMPLEX PALLIKKARANAI, CHENNAI,
Pincode - 600100,
Phone: 044 - [protected] / [protected]
Please take necessary actions regarding our courier if not we will take leagal action against you. Our DTDC Consignment No and copy of DTDC bill is attached as well.

Regards,
Ambika Enterprises,
No 187, 1st Floor, Velachery Main Road, Pallikaranai, Chennai -600100.
Office : 044 [protected]
Mobile : [protected].

What is this? There are so many complaints against your company. I am also one of them because I also not received my packet yet. Which was dispatched on 15th March 2008 and today is 20th March 2008. Consignement No. is B-[protected]. Where is my packet I don't know because there is no response from your side. You must shutdown your Courier Service.

A pakage was booked on 22nd april from delhi and it was suppose to reach kolkata on 22th april(DTDC CN No. Z67689747 ). It is suppose to be a very important package for my company and was delivered in urgency.
Its really a dilima that a company like DTDC has employed horrible people to fullfill there job. The package is lying in the Kolkata lake view office (177/1, S.P. MUKHERJEE ROAD, , CALCUTTA), but people are not even bothered to give it to me even though i went upto that place twice.

I have suffered my share of lose by choosing your service and i am sure that you will also suffer your share if you continue to diliver the same service.

DTDC is maintaining the same pitiful standard of delivery everywhere. They are at their pathetic best. It is so strange that the consignments sent through DTDC is always mis-routed. They keep transfering the consignment to different branches and these branches starts to play basketball with your consignment. The best part is they are never aware of the current location of your consignment. If you call the customer service they'll give you several other numbers for follow up but they'll not try to track it themselves...yet they're called customer service. Wow!

whome so ever concern for my complaint
dear sir/madam,
i have good experience with dtdc courier service since my last 3 couriers to chandigarh till now but now scenario vice or versa. yesterday at 6 pm i sent a courier to chandigarh which was very urgent and today i inquired with dtdc chandigarh and recived very bad response from them. i m very emerged after dtdc baroda's commitment of on time delivery, apart from this dtdc chandigarh response for delivery. i requested several times to dtdc chandigarh but they were not at all ready to help me. though my courier was with life saving drugs hence i feel very pathetic about situation and our countrymen ship.
looking for right action against my complaint .
thanking you.

DTDC :FDB0040501/FDB0041044.
REF NO-Z10370700

Hi,
I have sent an important document like flight tickets and certificates from Delhi to Salepur, cuttack, orissa-754202 on 8th April 2010. For urgency & avoid delay delivery I have used DTDC courier which is still in transit today date1st May 2010. I have given complain in their services but they are calling reciever to collect packet from other city apart from salepur-754202 telling they dont have services in that city(wesite is showing they have services for Salepur-754202) even they dont have any instruction to deliver that packet. Reciever is an old person who is not having capability to travel other city to collect the pocket. Is there any other way to take strong actions against such type of bad servies after commitment. So that such type of inconvency by service provider will not commit and do monopoly business.

Sripati-[protected].

some courior tracking not shown in internet

T26580638
T29771993
Z79586190

MAXTAR BIOGENICS
BADDI
MR. JAIN
[protected]

Totally agree to all of the above complaints with regards to poor service of DTDC. One is over commitment and under delivery. Mumbai executive told that the courier will be delivered the very next day. They will charge extra money for non-metro cities but the delivery doesnt happen. if at all it happens its very late.

I had sent Rakhi on 30th july, 09 and today it is 3rd sug and the courier has not been delivered. trying to talk to Amritsar branch office but as usual no boday is picking up the cell phone and the landline number is busy. Just 1 day is left and not abel to contact the delivery office of amritsar...alas...I pray, please deliver this time...next time i better send it by normal post, guess that would be much faster than this.

It has been 4 working days since my courier started from Noida to Gurgaon .
There is no response from DTDC management regarding the same.

I am extremly anoid by the pathetic service provided by your company.
Even on the online tracking tool, misguiding messages are displayed to illude customer.
As a corporate customer, i would restrain my colleagues from using DTDC courier services

DTDC is the worst service i have come accross.I have to receive a consigment from Pune which was couriered from Pune to hyderabad even after 3 dayts i have not received .When i contacted the service desk they gave me bull ### reasons.They are asking me to follow up with the branch.Is it my job to do it.Then what for we should pay these stupids.

I have got a courier on 20th March, 2008, sent from Midnapore with some important documents. It was very crucial for me. But to my surprised when I opened the sealed envelop the document was missing. I don't know how shall I retrieve the document. I am giving my courier details below:

Sent From : Buddhadev Kayori from p.o - Abash, Paschim Midnapore, state - West Bengal

Received at: Prasenjit Chakraborty, P.O - Sheoraphuli, Dt-Hooghly, State-West Bengal, Pin - 712223

Courier Number: K27715464

Could you please help me to recover my lost articles? I am eagerly waiting for your kind cooperation.

Donot use Dehradun DTDC .there service is pathetic and they stole my package.

Dehradun DTDC is thief they stole my Courier package and said they didnt ..

Cheating and no proper action on complaint registering

I had posted a parcel at Duliajan, Assam for Gandhinagar, Gujarat (No. K32377272) BY DTDC Courier on 5th March 2009. Till date it has not reached at its destination. I repeatedly enquired to concerned authority at Assam and at Gandhinagar/Ahmedabad. However, they told that they have delivered to some security personnel of Institute of Seismological Research, Gandhinagar.

My question is how and why they have delivered it to some unknowen person, while the phone/mobile no of the probable receiver is clearly mentioned over the persel itself. The person who claimed to had deliverd is totally irresponsible in this regard. No action has been taken on this regard. It is utter nonsense. I'll only aggree on the issue of delivering a percel when I'll receive the thing by hand. Isn't it! Why should I get suffer and keep on contacting here and there? I strongly complain on this matter. It is soley the courier's responsiblity to find out the percel. The courier person should sort out the matter immidiately. DTDC has been found as totally irresponsible courier company in this regard. Nobody should use this irresponsible courier.

i had send a card and some jwellery products of light weight, worth 200Rs, within th card. Bt to my surprise the card has only been delivered without the items. The envelope was sealed nicely even in the recieved condition. Dated: 14th nov 2008, from vallabh vidhyanagar to gwalior. Is their any solution to such a illmannered thing?

i m waiting fro a parsel from kolkata here in valsad it was despached on 12 /05/08 but till today i have not recieved it wht happned to it . and why so late

Hi,

I had sent a parcel having a gift containing a "titan fastarck wrist watch" and a "creative mp3 player" on 15th evening from my company through DTDC courier service to my friend who is at west Bengal.

The total value of this parcel is around Rs.4000/- the parcel definitely reached my friend but all empty... The cover was all there but all the valuable items inside that was found missing.
what is happening? How can one trust your courier service and send valuable items?

the docket no is B39939198 .

Thane, DTDC (Mr. Sunnyket) is the most horrible Courier Service provider in the Mumbai/Thane area. The staff advises you wrongly all the time to deliver the packet urgently. They force the customer to take advise from them and charge you more for unnecessary.

I am also having some problem with DTDC..

I send one consignment from mumbai to kerala on 13th feb 2008
that didn't reach yet([protected]).. so My dear frnds Plz avoid DTDC.

I have booked a consignment from SHENGDE COMMUNICATION Marve road Malad(w) Mum-95 on date 15/10/2012 bill no N93876927. parcel is not deliverd till date and no response from the company. and I am not getting any satisfactory response from the franchisee about my consignment, thier franchisee is Bhavesh gaud his no is [protected] he is not giving any response. pls help me

Please help! DTDC
Faizabad (UP) not delivers material at mentioned address. One of my very
urgent material has been came from Chennai to Faizabad (UP). Concern person called me to pick up the material from their office (Lalbagh, Near Pani Tanki, 224001),
I have getting delayed 3or4 days because of my busiest schedule. When I came to
receive my courier, they replied “You are late and material has been send
back”. Further asking for not delivery, replied “Your address is out of our
Zone”. Before several couriers has been came by DTDC at my address, but it
starts almost one and half months that somebody call me for pick up materials
from their respective address, and for reality it is not so far (Badhaika
Purwa, 224001), also I have enquired that they are doing the same trait to
others also. Please help.

(Augusta Mall- Helzberg Jewelry Store): turns a blind eye to whatever happens, and allows the store manager to mistreat customers and new employees. His staff are a group of unprofessional & incompetent people, who really don't know anything about the jewelry Business, except for how to lie to customers, back stab fellow associates, and be rude to customers who complain about Helzberg's bad customer service. I wouldn't buy any jewelry from those clowns.

The District Manager for Helzberg Diamonds- is incompetent (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, messing up their purchase orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; the manager & his flunkies often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them.

Helzberg Jewelry Store, The District Manager is incompetent (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, messing up their purchase orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; the manager & his flunkies often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them. One day, a co-worker yelled at me in front of a customer, just for greeting the customer first!

My airway bill no.[protected] (date .14.05.11) .but till date did not receive my courier . DTDC courier service is very bad services.

Ibm daksh india pvt ltd is send my final statement to me but till now i am not getting but company is replied my letter not delevier due to adress so plase look this matter positivelly

Hi,
I am Manisha and I have faced a similar problem with DTDC.
I would request you to kindly send mea mail with the details of your issue. I am taking a legal step against them and your inputs would be helpful.
My mail I'd is Manisha_23may@yahoo.com
thanks,
Manisha

i sent a document to chennai from hyderabadon 12th feb.itreached tambaram chennai on 14th the fellow didnot deliver it on 14th and my address hasbeen informed on 15thand they did not deliver it although the packet was lying there and they inofrmed my client it has been taken by the delivery boy.only at 8 pm when the boy didnot turn up she went to their office, since the document was urgent she again went to their office only to find the consignment was lying in a box. such is the lathargic attitude of the dtdc courier service.

I agree completely.
These guys have the worst courier service I have ever seen in my life.
And the customer care service is extremely horrible too, they should probably name it "customer hate" service. I am never gonna use there service in the future.