DTDC Express
Reviews and Complaints

My name is Ashish and I wanted to know about my courier status. it's very urgent for me to know. It's been 10 days courier got stuck in Dubai transit .I sent this courier for important study related verification purpose. Currently, I am not able to track even I have put many emails and query of DTDC portal , and ,still I am waiting for reply.

kindly solve this complaint as soon as possible it is very very urgent for me.

tracking id =N25531399

I have made international shipment from India(Nelamangala , Bangalore), the courier did not mention about custom fee should be paid by receiver(me) and I had to pay 20,000rupees again to get a package from customs .

And when enquired regarding this they are so rude and ignorant and they even told my parents if you don't have knowledge you are not supposed to ask the questions..! What the hell is this. The person was very rude and was talking aggressively to our parents not even minimum respect was there .

I would say this is worst courier service I ever came across .

People be careful about this and I would recommend not to use this service.

I am writing to file a formal complaint against DTCD regarding a highly unsatisfactory experience with their delivery services. I urge you to publish this complaint on your platform to bring attention to the abysmal service and to warn potential customers about their unprofessional conduct. On 24th April 2023, I entrusted DTCD to deliver a package from Pune to Chennai. Despite the significant duration that has elapsed since then (24days), my package remains undelivered, and the company's customer service has been shockingly negligent and unresponsive.

I have made numerous attempts to contact their customer support, but my inquiries have been met with dismissive responses and no resolution. This level of incompetence and lack of accountability is appalling and unacceptable. The delayed delivery has caused significant inconvenience, financial losses, and potential penalties from my company due to the unacceptable delay. I demand immediate action to rectify this situation and full compensation for the distress caused.

I implore you to publish this complaint on your platform to ensure that other consumers are aware of the abysmal service offered by DTCD. It is crucial to expose their lack of professionalism and hold them accountable for their actions. Thank you for providing a platform where consumers can voice their grievances and seek resolution. I eagerly await your assistance in addressing this matter and hope that by sharing my experience, other consumers can avoid similar hardships.

We have booked the courier on 18th February 2022 with tracking number V92889369, the parcel arrived at near by hub and one person called me from that center to collect it from DTDC office, instead of delivering this to my home.

I have refused to take it from there and that person told me to cancel the booking, now since then i am following for my parcel and no one helping me to get it.

Sir, i made payments for 3 TTD calendar 2020 online with transaction id PB24121988846038 with reference no. OTHPG935813175052 SUDARSANAM TIRUPATI ON 24 TH DECEMBER 2019 BY DTDC COURIER.TO MY UTTER SHOCK I RECEIVED ONLY 2 TTD CALENDAR 2020 WITH AWB NO.D73085827 .KINDLY PLEASE FIND OUT WHO MADE THIS FRAUD IN THE NAME OF TIRUPATI. AWAITING YOUR PROMT ACTION .

I have booked a consignment with DTDC on 03.11.2019 through franchise. The consignment number is N20998557. This DTDC company people are corrupted and I came to know from agent they were asking money to dispatch my house hold goods, saying these can not be shipped. The agent not listening to their illegal demand, refused to pay single peny. and the DTDC shipping guys, returned the goods do not know where. I was made known. It will take 5 days to reach and today it is 12 days. I want my goods and total money back. I am attaching tracking photo.

Dear sir/madam
Complaint id:[protected], Consignment number V54696659

The consignor (Mr. Vijay) was not willing to deliver the item at specified address at CUHP, TAB-Shahpur.
He was arrogantly and continuously saying that my service is not there so receive the item from my office at Rait Shahpur.

On 29.08.2019, the consignor has not contacted me and updated the status that "Receiver refused delivery" (complaint attached). On the same day in evening around 6:57 PM, I received a call from DTDC 7309027855 (GKP). He asked me that why are you refusing delivery? I have explained him that I have never refused delivery and consignor (Mr. Vijay) has updated wrong information. He added Mr Vijay on the conference call and Mr Vijay reiterated that my service is not at that place. Person from DTDC GKP requested to suggest another address for delivery. I have suggested the address of Emm Emm Traders, Shahpur (which was 04 Km away from my address) on the same day.

On 30.08.2019, I have called office of Ambala hub at 9632375144 at 4:04 PM and complaint that consignor (Mr. Vijay) has not yet deliver the item at given address while the status is out for delivery since 5:04 AM, 30th august 2019. Correspondent of Ambala hub again added Mr. Vijay on conference call and said that please talk to Mr. Vijay. Mr. Vijay said that I have returned the item to Ambala. I asked him that why tracking staus is showing "OUT FOR DELIVERY" since morning 5:04 AM? Then he said "वो तो ऐसे ही दिखा रहा है, पर ऐसा है नहीं ". He said he will deliver the item at given address (Emm Emm Traders, Shahpur ) when he will receive.

Today 31.08.2019, Mr. Vijay has delivered the item at EMM EMM Traders, Shahpur-176206 (screenshot attached).

In DTDC, I have not found proper complaint Redressal Mechanism to support customer. I'm regret to say that DTDC courier service is very poor and pathetic. Further, I will never recommend anyone to use DTDC courier service.

Regards
S K Srivastava

I am really disappointed with the delivery service of DTDC
I am a resident of Mumbai who had placed an order on Amazon.com for an item that was to be received on a certain date, which was time sensitive. I had also paid extra delivery charges in anticipation of the same.
The Indian carrier for my order is DTDC, who are very unprofessional in addressing logistical and customer issues.
The delivery person comes on the scheduled date and does not even bother to call the customer and just leaves. And all I get is an SMS from the company saying attempt failed. I tried calling the delivery agent several times and yet there was absolutely no response. I called on the customer service helpline no, the representative was not even bothered and only said that they will surely deliver it the next day by all means.
I also wrote to them to put it on record and was told the same on email as well.
However next day there is no trace of my shipment. The tracking information shows that it is in proximity of the delivery address. They did not even attempt the delivery.
DTDC customer care won't take calls inspite of trying many times. Such a lousy service!

Review about DTDC Aus
Not reliable company to send. I have sent one shipment through dtdc australia to India, they forward it to third party and they rip off with extra money on name of Custom inspection Charge. And you never get proper reply, they just say they are investigating. My parcel departed 22 jan 2019 is lying in dispute since last 1 month.
If it was custom duty i am liable to pay, they charge you on name of custom inspection and warehouse charge. You never get invoice even for those charges. I am going for Consumer Complaint and warn u guys to not get cheated with their attractive prices. They are blocking my comments even now.

My mother sent a lot of valuable things by courier through dtdc from jamshedpur to hyderabad.
My address in hyderabad is ayappa society, madhapur.

The package was sent by 28th dec from jamshedpur and my mother mentioned my contact number and address correct and the package was delivered to an unknown address in gachibowli, hyderabad on 2nd january 2019.

Nobody contacted me before delivery and the shocking part is I did not sign hence i'm not sure why was it scanned to delivered.

My consignment number is k16190464.

My contact number is [protected] and my email is dipayankundu.[protected]@gmail.com

Please help me get this package as it very valuable and important for me.

This happened today on 04-dec-2018 at dtdc, maligaon. I reached the venue at 9:55 a. M only to find the in charge to have freshly mobbed the floor. When I explained that I am in a hurry, he only replied, "wait till the floor dries". The man then leaves the counter and walks 50 mtrs ahead to have breakfast (which I learnt later). He reaches the counter and switches on the desktop at 10:05.
Now comes the worst part for which I do not blame him. I had to deliver documents from 781012 to 784028; quite understandably it is the same state and by road it is 196 kms apart which accounts to a bus fare of 200 inr. He charged me 205 inr for the same; the reasoon being that the destination is 11.1 kms away from the nearest dtdc counter. The in-charge also mentioned that they only deliver to 784028 once a week.

Dtdc should check against surge pricing, delivering within the least possible time and employee engagement because what I witnessed today is clearly beyond business ethics.

P. S - my consignment no. Is v50329747 and a correct pricing could help me and many others.

Consignment no hd4123864, date of sending 1st oct'18, dtdc speed delivery took 8 days to receive. The courier boy neither baked the receiver not sender, threw it at security counter of apartment without entering in the security parcel register and left without notice or acknowledgement. Manikonda dtdc branch near andhra bank branch has a lady owner and receptionist who speaks very rashly. Cancelling her lisence will reinstall confidence in dtdc again by our locality. There r more than 7 complaints in recent times from our apartment members only. Manikonda is the fastest growing area in hyderabad in terms of development and real estate land value growth. Speed post is most preferred service here due to the careless behavior of this branch owner and delivery boys. Is not at safe to use dtdc these days. None of the branches have envelope of courier material. They can keep them and charge extra. But they don't bother. They keep talking within themselves, bad service at all in all 3 branches near by manikonda. Please give franchises carefully.

Shipment no. F11025561
Case no. Is [protected]

Some guy from the dtdc office picks up the parcel from the pick up location and delivers it to some unknown random location of his choice.

Worried, I called the customer care of dtdc, they gave me a number to which I called and this lady talks to me so rudely as if it was my mistake. Customer care representative kept lying me saying this issue will be taken care but it never did.

My parcel is lying somewhere with no botherence and care.

I am planning to visit the nearest dtdc centre from my location and will ask them to deliver my parcel back.

My post will go to the social media and everywhere possible. People should be aware of such fraud courier companies.

Hello I am major gds lamba and my address is
B3/519 netravati colony
National games village
Koramangla
Bangalore 560047
Contact number [protected].
I'd z59280827
I have been waiting for my post for past
Few days.
I have confirmed that my package has reached on 3 may. Since then I have been waiting for my package. It becomes really inconvenient if a customer has to contact for his package and shows your company in a very poor light.
Request make delivery by today itself.
Thanks

Sir,
I booked my parcel on 03/10/17 for mumbai with docket no. M58895552 from amravati.

The address was appropriate still not get delivered to the destination and as per your service you didn't call me, still I tried to update the receivers address on telephonic conversations with amravati dtdc office but the same didn't get process. And receiver get shifted i.e. Rto according to you

Now its 25/10/17 the parcel is not in my hand. It contains some important documents which I need urgent.
I want my parcel at earliest.

Dear sir / madam

A courier was booked on 23 feb 2017 from kolkata to bangalore. The reference no. Is k94430425. Till date ie 01 mar 2017 1835hrs, the courier has not delivered, however problem is not here. We tried calling all related people of dtdc since morning but no one responded except one lady. The complete details are as under

A) 080-[protected] : head office. A lady called swati picked up phone and asked us to call the branch number 080-[protected].

B) 080-[protected] : since morning more than 500 calls given on this number. But number kept coming emgaged. Surely the handset has been intentionally taken and kept open.

C) we again contacted the head office and agian spoke to swati. She gave another number [protected] mr mahadev, branch person. He was given atleast 300 calls. Ring was going but he didn't pick up between 1300 hrs to 1830hrs.. But in between one odd call was found engaged that means he deliberately didn't pick up call. Even sms was not replied

D) we now contacted head mr tulsi ram, mobile number [protected]. This guy coolly switched off his mobile. What a boss

E) fed up since morning, we got another number mr ramesh, mobile [protected], he was found out of station.

I with this mail put all of you on notice, that if this courier gets returned, please be rest assured that I will with all above evidence will not hesitate even once to go to appropriate forum and seek relief apart from putting it in social, print and electronic media.

If top management has some shame left, please respond, act and deliver the courier at the earliest

With regards

Dear sir

A courier was booked on 21 jan 2017 from bathinda to yashwantpur bangalore. The consignment was required to reach well before 31 jan 2017 to be worn on a special wedding occassion.

Strangly on 27 jan 2017, while tracking the courier, we saw that the courier was actually shipped only on 25 jan 2017 and not on the day of our booking. With all available numbers and frantically calling people at bathinda and bangalore, the courier was delivered on last day ie 31 jan 2017. I raised complaint with dtdc on their email [protected]@dtdc.com, for serious investigation. Till date they have not responded.

Such is the management of dtdc. I advice all to refrain from such pathetic company.