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4.1 18 Reviews 269 Complaints
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DuckDuckGo Complaints 269

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A
5:27 pm EDT

DuckDuckGo Search engine using Censorship!

Because you have begun censorship of ideas (beginning with Russian/Ukraine so-called “disinformation”), I will no longer be using your search engine. Your attack on freedom of speech is a deadly danger to our nation, and you've become anti-American and despotic.

Good riddance you [censored]es!

Desired outcome: STOP censoring "un-approved" ideas!

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L
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Fake company on the search engine

Blossom Flowers Delivery from "CA" is a fake company that shows up when searching for flower delivery services. They took $90.84 from my bank account, never delivered flowers, have a fake email account and fake address. Their [protected] "customer service" number is fake. I have disputed charges with my bank and reported to the BBB - which won't matter as the company is not real. Please remove them from your search engine as they have a 85%+ ranking

Desired outcome: Class action lawsuit

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R
10:03 am EDT
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DuckDuckGo Your search engine

I saw a comment on a Fox News article about Stacey Abrams. She is very outspoken about being proabortion. The comment said that Stacey Abrams had five abortions. I used your search engine to try to corroborate that. All I got was pro-Abrams articles. I did learn she is single. This is not the first time I have found many left leaning articles ahead of more centrist or fact based articles.

Desired outcome: Unbiased search engine

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S
3:22 pm EDT

DuckDuckGo demonitizing conservative sites

Myself and others have noticed that Duckduckgo is censoring... you promote yourselves as champions of privacy but are cleary not in favor of freedom! Noah Report is nowhere to be found when searched on your engine. They used to be number one with a query and now they're nowhere. When searched on Google, they are still number one, however, Google can't be trusted to not record someone's search habits, etc. Before long, there will be a legitimate search engine who will actually uphold our constitutional and God given rights to privacy and freedom of speech. Your search engine will become history.

P.S. By the looks of the feedback on this site, you don't respond to your customers either. That's a death nail in the corporate coffin.

Desired outcome: I want an explanation as to why you are censoring conservative speech and demand that Noah Report's search results be returned to normal.

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R
12:29 pm EDT

DuckDuckGo Yours

Never again goodbye installed presearch, you killed the the one and only thing you created it for [censored] off.

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S
4:00 am EDT

DuckDuckGo Misleading/incorrect info

I entered a search on "Define Assault Weapon". The first and most prominent answer is not accurate. The definition is given in three bullets as follow.

noun

1. An infantry weapon, such as an assault rifle, designed for individual use.

This answer would benefit by the inclusion of the word military or similar condition around "infantry". Use of "assault rifle" in this definition is a bit like defining a word with itself.

2. Any select-fire firearm that allows semi-automatic and fully automatic operation, and is used or was once used by a military organization.

This is the most correct of the three. In my opinion, the "once was" part is questionable and unnecessary. Many of the military weapons that are no longer in use no longer exist.

3. A semi-automatic firearm that resembles a military weapon.

This is the most troublesome of the three. It follows very closely the anti-2nd amendment agenda and is therefore, not unbiased. My father hunted deer with a semi-automatic rifle that closely resembled the WWII M1 Garand. It even used the same ammunition. According to this definition, my father’s deer rifle was an assault weapon. Many people wish to classify the AR-15 as an assault rifle just because of how it looks. In truth it is a semi-automatic rifle that has found public favor for things such as hunting and target shooting.

Wikipedia has done an exhaustive job of discussing the issue from various perspectives. I think it demonstrates the difficulty in defining assault weapons.

You list other definitions that also contain bias.

Desired outcome: A consise and accurate definition of Assault Weapon devoid of bias.

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S
12:41 am EDT

DuckDuckGo Censorship

You've become GOOGLE. You are not what you advertised and are no longer a free site. I hope you lose all of your customers. You have lost me a and I will inform everyone I know...,...

Desired outcome: You fail and are fully exposed

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V
8:03 am EDT

DuckDuckGo Ads on DuckDuckGo

Ad free? Not when I see things like this :

Competition in tech is good. CallCongress

This shows me that you not the browser for me.

Whats next?

Support this movement or that movement. No thanks.

You claim to be neutral but this sows you not so.

Goodbye DuckDuckGo.

Desired outcome: Remove all Ads and be what you claim to be.

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E
1:59 pm EDT
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DuckDuckGo Duck Duck Go

April 2, 2022 10:30 am

I changed search engines to Duck Duck Go last year to get better privacy. Yesterday I was looking at sites for men's sandal recommendations and I also visited the site of a dermatologist to make an online appointment. Today in my Facebook feed I found ads for men's sandals and the Facebook page for the dermatologist I am using.

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P
7:20 am EDT

DuckDuckGo DuckDuckGo payments

3 or 4 times in recent weeks, transactions have failed at the payment stage. The first time it happened, I raised a dispute through the credit card company, which it turns out was tough on the seller, though things were resolved.

I’ve managed to make all the transactions using Safari, with no issue, so the indications are that DDG has a glitch.

Desired outcome: Resolve the payment blockage and do some marketing of that so we get confidence back.

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B
10:42 am EDT
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DuckDuckGo search

I changed to duckduckgo to get unfiltered searches (that includes Russian propaganda). I don't want my searches filtered/censored/ordered based on politics or ideology. I might as well go back to Google and fight the 'disinformation' police there. Downranking Russia related sites started on March 9, 2022. I do not want my search results downranked based on ideology.

Desired outcome: Do not filter/censor/order searches based on politics or ideology.

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R
R
Ron Polenske
Lodi, US
Apr 02, 2022 6:04 pm EDT

It would seem that I too, must ditch your product and move on to unfettered and uncensored grounds. 'BRAVE' seems the logical choice at this point. This chasing of the 1st Amendment is beginning to unravel my nerves. I would never have thought it so easy for any U.S. based company to simply toss aside that which provided their opportunity to exist in the 1st place. I'm kinda' liking the 'Go Woke; Go Broke' when it comes to this sort of poor citizenry on the part of a company. I guess we'll see ya on the flip side. Thanks for the ride, short as it was... Ron

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T
TAndre
Berlin, DE
Mar 30, 2022 2:28 am EDT

Exactly, I changed to DDG three years ago and have now changed to Brave. I will decide what to filter or not.

ComplaintsBoard
B
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo search

I changed to duckduckgo to get UNFILTERED searches and that includes Russian propaganda. You're as bad as Google once you start censoring and filtering searches. I might as well go back to Google and fight the phony mis-information police there.

Desired outcome: STOP filtering/censoring/ordering based on politics or ideology NOW.

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ComplaintsBoard
W
12:14 am EDT

DuckDuckGo Last Chance

I came to Duck Duck Go specifically to escape the censorship of Google and Big Tech companies. I will give this a week or two for you to STOP injecting bias into your product. If you don’t reverse the down ranking of ANY sites, I will never use your products again. I mine as well go back to Google if this is where you take this.

I do not need an overlord deciding what is truth and what is propaganda. It is a slippery slope. It will be the reason you become irrelevant. Good luck. The clock is ticking.

Desired outcome: Reverse censorship decisions.

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D
Denis F. Cote
US
Jun 13, 2022 12:45 am EDT

I find your new typing layout very annoying. How can I retrieve your original one? Please help me, im too old (82) to be so annoyed! Thanks for your caring. Yours, Denis Cote @[protected]. Thanks again

ComplaintsBoard
K
12:43 am EDT

DuckDuckGo Iphone duckduckgo

I used duckduckgo on iphone that has a page with a sound track I played on a site. I select the flame to close all tabs and erase any trail.

Now on the control window, slide up from the bottom, the audio track is still playable with its name visable from the erased duckduckgo page. Why didn't it erase the audio track? It should erase any trail.

Desired outcome: Erase the audio info or trail, so it says "Not Playing"

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D
9:17 pm EDT
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DuckDuckGo DuckDuckGo

I have used DuckDuckGo for years but now after finding out they are supporting censorship I will be looking for a new search engine.

Desired outcome: End censorship, the internet must remain free and open and should never be controlled by governments of big tech. Censorship is worse than misinformation

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G
5:35 pm EDT

DuckDuckGo Fire button

I had many tabs open on my Android device and was switching back and forth between them. Unknowingly, I must've accidentally touched the fire button and lost all my research...which had been ongoing for several weeks.

Can you help me? If I were a criminal and the FBI wanted my search history, you'd be able to provide it, right?

Is there any way to recover those tabs?

Is there any way to remove the fire tab?

Desired outcome: Recover search history (tabs)

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W
10:59 am EDT

DuckDuckGo Censers

U have left ur free speech platform. U were the best free speech site but now u have sold out. I guess I’m done with duck duck go. So sad, u were a wonderful company but u have sold out ur customers

Desired outcome: Go back to free speech

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J
10:50 am EDT
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DuckDuckGo DuckDuckGo Censorship

I am extremely disappointed in your company's decision to control search information. This is not protection, this is violating the first amendment. I left Google for this same reason. DDG has had a massive increase in customers because we want to see all stories to make the correct decision. Knowing all sides of a story helps to make an informed decision. What's next, ending your claims of privacy? Be different. Be better. Don't give into the communism takeover.

Desired outcome: Reverse your decision to decide what is misinformation.

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Rainytime
US
Mar 26, 2022 11:55 pm EDT

Wish people would learn the 1st amendment is about the government not private companies.

ComplaintsBoard
J
10:29 am EDT

DuckDuckGo DuckDuckGo Search Engine

Absolutely disgusted with DuckDuckGo's sensoring of information. As a free world, it is absolutely paramount for people to be able to make up their own minds from all available information. Sensoring information opens the possibility for tyranny. I will not be using DuckDuckGo again.

Desired outcome: Do NOT sensor information. Give people all information. Let them make up their own minds.

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K
1:16 am EST

DuckDuckGo DuckDuckGo Censorship of search results

I will no longer be using DuckDuckGo. If I want a search engine that takes sides politically by censoring its search engine results so that only one side of an issue shows up in its SERPs, I may as well go back to Google or Bing.

Besides the privacy issue, which we can get from other privacy search engines, one of the selling points of DuckDuckGo was its promise of unbiased results.

Today, it might be Ukraine. What will it be tomorrow?

Desired outcome: Get back to basics and quit following the censors.

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TAndre
Berlin, DE
Mar 30, 2022 2:29 am EDT

I agree, and have moved to Brave

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review Going to Websites was posted on Oct 22, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1237 reviews. DuckDuckGo has resolved 7 complaints.
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DuckDuckGo is ranked 12 among 310 companies in the Web Services category

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