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4.1 18 Reviews 269 Complaints
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DuckDuckGo Complaints 269

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A
3:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DuckDuckGo Search results

Hello,

When I search for Fox News, Duck Duck Go always returns a result with "Recent News" right below that also ALWAYS has 3 photos connected to articles critical of Fox News.

However, when I search for CBS, NBC, ABC, or CNN, I don't see get any photo-connected Recent News articles critical fo these news outlets.

I have run this same search dozens of times over the last several months and the result is ALWAYS the same.

Duck Duck Go is so obviously biased against Fox News, and by extension any news outlet that is not left leaning - you cannot be taken seriously as a neutral search engine.

I suggest you take the personal bias and intolerance out of your search algorithms, and just return balanced and unbiased results

Claimed loss: Loss of neutral, un-tainted search results

Desired outcome: Acknowledge and get rid of your discriminatory bias.

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Sophie the Pillow Queen
Ocala, US
Jan 28, 2024 2:59 am EST

I absolutely agree with this complaint. While I am happy with the privacy given by using ddg I have noticed that the majority of times I have initiated a search the results are almost entirely made up of liberal left leaning ones. When I did a search on the January 6th congressional investigation I received articles from The NY Times, NPR, CNN, MSNBC, PBS, ABC, CBS, NBC and on and on and on for only left liberal outlets. Where is the unbiased ddg once claimed the users would get along with a private search history? I’m getting tired of only getting one side of the story and am ready to say goodbye to the quacker.

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J
8:08 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DuckDuckGo Reduced accessibility

Limited capability in opening up all of one of my primary web site's attribute pages. Should I switch to another browsing engine, I have no issues and have full access. I wish to remain with DuckDuckGo but I need to have this issue rectified for complete searches.

I have included a screen shot of the message that I get when attempting to access a certain attribute from one of my primary web sites. The web site's developer states that this issue is not from their end.

Can someone reach out to me to work on this? Thanks - John.

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11:34 am EDT

DuckDuckGo Windows 10 version

I recently downloaded and installed the duck duck go browser on my iPhone 13, which seems to be working just fine. However, I also downloaded and installed it on my windows 10 computer l. The shortcut I created on my desktop to launch the browser keeps disappearing, and if the shortcut icon is still on the desktop, it is no longer linked to the .exe file.

Any suggestions? My email address is [protected]@Ashforth.US.

Desired outcome: Tell me how to fix the problem.

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1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Racial bias, so blatant i'm appalled!

12:30-12:49 10/4/2023

OMISSION of MOSTLY BLACK NORTH TULSA PUBLIC SCHOOLS, INCLUDING A UNIVERSITY!

https://duckduckgo.com/?va=n&t=hr&q=elementary+schools+in+north+tulsa&ia=web&iaxm=places

I tried again… several times.

OBVIOUSLY, it would be quite helpful if I could share screenshots I put into a document. No attaching of documents here either, another oversight, I guess.

Each access to this map, offered through primary search omits ANY SCHOOL, even a university! I worked at one of these so, it’s personal as well as offensive to any child family or community involved which is all of them. Please correct this gross error.

Thank you.

Desired outcome: Include ALL THE PUBLIC SCHOOLS IN NORTH TULSA ON THIS MAP!

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D
4:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I entered the search using duckduckgo search engine term "republican presidential candidates" My top result sets were https://www.npr.org › 2023 › 03 › 08 › [protected] › 2024-republican-presidential-candidates-who-is-ru https://www.cnn.com › election › 2024 › presidential-candidates https://www.washingtonpost.com › politics › 2023 › 09 › 03 ›...

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9:32 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I need to change the business hours on the DuckDuckGo browser for "Freightliner of Palm Beach". They are listed incorrectly, it is shown as opening and closing hours from 7:30 AM to 6:30 PM when the CORRECT hours are 8 AM to 5 PM Monday through Friday. No one has gotten back to me about this. I need it done as soon as possible. I have called the support...

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J
3:36 pm EDT

DuckDuckGo Losing connections

Ever since you have upgraded DuckDuck, I have been having a lot of problems with it and it tells me that they cannot find the contact I am trying to reach and before the upgrade I never had the problem before, my address is [protected]@comcast.net or phone is [protected]. this is the problem I am having and have no more to add to this and I have been with DuckDuck for more them 2 years and have introduced many more customers to you.

Desired outcome: To resolve the problem

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J
6:33 am EDT

DuckDuckGo The product is NOT saving my settings.

It is NOT savings my settings. When I close the program and reopen it, it reverts to the default settings. This occurred on 9/112023. I went to my MSCONGIG and boot settings see if there was doing something preventing from saving my settings. All appeared to be in proper order on the boot side.

Please advise.

Thank you for giving this request the benefit of your time and attention.

Kind Regards.

Desired outcome: Tell me what I need to do in order for it to save my settings. Thank you.

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D
9:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DuckDuckGo Duck duck go

I downloaded your app thinking I was in a fine things Google we're not show me because of Google's liberalness but when I got there to your app I saw it's the same exact thing that Google shows me so what's the purpose of even having you a few months ago I was in possession of a picture of the 2020 Osaka meeting with Biden standing 5 ft away from everybody on the left hand side of the picture with the black man next to him looking at him like he was a nutcase I couldn't find it anymore I lost my picture unfortunately I thought maybe because you're more conservative you was let me find it nope not even with you so I uninstalled your app

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12:50 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DuckDuckGo Browser requirements for location when already turned on

August 3, 2023, 13:00 hours (updated August 4, 2023, 09:45 hours - See screenshot attached. One from yesterday (8/3/23 & one from today 8/4/23. BOTH Duckduckgo and Cedars Sinai have location enabled. There's no exiting out of the screen at all. Force-stopped the Duckduckgo app. The screen is still locked up and you cannot even use "clear all tabs and data.". Rebooted the phone. Still locked up. After about 24 hours it cleared up on it's own. Today tried again accessing the website: cedars-sinai.org from Duckduckgo web browser. In the field to search for a doctor, I put in a doctor's name whose office hours I was trying to determine. Again the same screen locked up asking for location.I am being forced to go back to Chrome as my default web server. How to get out of this?!

Desired outcome: Unlock use of Duckduckgo browser when location is required

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6:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search

Dear Support at DuckDuckGo,

I am sorry but this is not correct. It is not appropriate for DuckDuckGo to produce these results when searching for my whole name ‘Benjamin Seery’ on DuckDuckGo:

https://www.lancs.live/news/lancashire-news/perverts-paedophiles-sex-offenders-everyone-17712460. NOT at all relevant to me. It is about a ‘Lee Seery’.

https://www.somersetlive.co.uk/news/somerset-news/undercover-cops-busted-drugs-gang-619238. NOT at all relevant to me. It is about a ‘Benjamin Hancock’.

https://www.nhregister.com/news/article/New-Haven-man-among-29-charged-in-major-CT-drug-13707100.php. NOT at all relevant to me. Does not contain anything relevant to my name.

https://windsorstar.com/news/local-news/judge-urges-drug-trafficker-to-pursue-new-line-of-business. NOT at all relevant to me. It is about a ‘Benjamin Herta’.

Not one of these articles has any relevance to me.

Please kindly have something done about this.

If these articles are not removed from a search of my name ‘Benjamin Seery’ in DuckDuckGo search, it will infer that your company are committing wrongdoings against my name, and I will take legal action about it.

Yours sincerely,

Benjamin Seery

Benjamin Seery

b.[protected]@outlook.com │linkedin.com/in/benjamin-seery-b20658194/

Helsinki, Finland │ +[protected]

Desired outcome: Please kindly remove the link of my name 'Benjamin Seery' to these articles. These articles have absolutely no relevance to me.

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G
9:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo DuckDuckgo

I constantly get a pop up to install DuckDuckgo for Windows which is installed on Chrome and Edge already. The pop up also wants me to upgrade to your private browser which I do not want.

I really like to get rid of that pop up as I find it very annoying and DuckDuck should not use pop ups.

If it continues I will uninstall DuckDuck as there are similar ones available.

Desired outcome: Get rid of Pop up

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3:56 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DuckDuckGo DuckDuckGo Mobile Browser for Android

After last update the app effectively stopped working: it is unable to load any URL, including bookmarked or typed-in. "Halfway" into transition to URL address the app hangs up and no force in the universe can move it to finish loading URL. It renders the app completely useless.

It could be a result of a deliberate "attack" by competition but the absence of direct feedback on DuckDuckGo site makes reporting such disaster very challenging.

Desired outcome: Fixit!

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M
9:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DuckDuckGo Internet

Why is duck duck go all of a sudden putting ad after ad on websites like Fox News when no ads were there before? That was the whole point of me dropping google.

It is utterly ridiculous!

To be quite honest, that was the only reason I switched search engines.

What makes duck duck go any different?

In reality, google is much faster reaching whatever I am looking for.

Well, on to greener pastures. I will start looking for a new internet privacy company.

Desired outcome: No ads- I despise them. They are filler garbage.Ads on websites, turns me against whatever they are promoting!

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A
3:06 pm EDT

DuckDuckGo Their Search engine downloaded an WeB Browser called TOR

Their sorry search engine downloaded the "TOR Browser" onto my computer and it is obviously a scam as it infected my computer and I just spent an hour trying to get it all out and there is still 1 file I cannot get rid of. This is YOUR FAULT and I am going to be copying this email to Facebook, Instagram and every Tech website including YOURS until you come clean! and [protected]@duckduckgo.com is NOT a viable email, i will send you the error message if you like!

Desired outcome: I want them to REMOVE THEIR INFECTED SOFTWARE from my computer

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7:29 pm EDT

DuckDuckGo Business listing info

if you search max muscle phoenix two listings appear. Second listing has incorrect hours and appears like the business is still located at old location even though it isn't

Changed info on Apple but still showing incorrect website. www.maxmuscle.com, store hours and misleading location pin. When you click on that and then select website the maxmuscle.com website appears.

That is not my website. My website is www.mmnutritionphoenix.com That appears on the apple search but not ddg. The maxmuscle.com website markets products that I receive no compensation for. When people use dd go and click on this website provided in second listing they have no idea they are buying products from a different Max Muscle vendor.

Desired outcome: Remove second listing completely.

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4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo search engine results

Why am I getting nearly 90% liberal and left leaning search results when searching for political topics, reports and stories?

I've noticed an increase in these results in past couple years. I originally chose DDGo with the recommendation their search results were more balanced than more popular search engines.

Not the case. Really seriously getting fed up with this censorship and slant toward search results. Time to do something about this.

Am I missing a Preference setting to control this bias? Would appreciate any suggestions toward uncensored results.

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Update by icfives
Apr 26, 2023 2:27 pm EDT

Resending. No response from initial post.

Why am I getting nearly 90% liberal and left leaning search results when searching for political topics, reports and stories?

I've noticed an increase in these results in past couple years. I originally chose DDGo with the recommendation their search results were more balanced than more popular search engines.

Not the case. Really seriously getting fed up with this censorship and slant toward search results. Time to do something about this.

Am I missing a Preference setting to control this bias? Would appreciate any suggestions toward uncensored results.

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1:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo GainTrade Investment

GainTrade Investment Website hosted on DuckDuckGo is a Fraud. The Webpage is set up to scam unknowing Bitcoin investors.

I know this because in 2020 when I just started looking into Bitcoin. An account on Tiktok with the name Mr. Wonderful and Photos of Kevin O’leary even had a Blue Verified checkmark.

He DM me a number to reach out to him on WhatsApp. I of corse invested over $80,000.00. It wasn’t until I was unable to move funds around did i learn I had been scammed.

Now this scammer also has created a fake Bank website called MoonShell Bank.

Also available on DuckDuckGo.

I feel that your Company has an obligation to remove webpages that are proven to be fake and created to Scam people.

Desired outcome: Both Websites Removed and Banned from being recreated.

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Z
10:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo search engine

Your search engine is worthless because it doesn't use a specific search algorithm, but searches for everything in the world that has one of the words in the search string. The results are a waste of my time because it very seldom provides what I'm looking for. You're trying to sell as much stuff as possible, but I only want to see what I'm wanting. The minus sign, parentheses, and quotation marks don't work, in fact they increase the number of incorrect items.

Desired outcome: fix the search engine to to use standard search protocols

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10:52 pm EST

DuckDuckGo Dishonest Phonies, Lied/Fooled People - Tracks and Allows Tracking!

The company prided themselves for years for providing totally “private” services while perusing the internet, while not tracking user’s personal data and search history. It turns out that was a bold-faced lie, as it was recently revealed that the company has been allowing Microsoft’s Bing and LinkedIn services to collect third party tracking cookies, while no one knew this was occurring, according to the Trends Journal. The CEO says he never promised not to do this, but their terms and conditions have said they wouldn't track or sell data for over a decade. Weasel words from a weasel company and CEO in corrupt Philadelphia. I'm no longer using them and will spread the word. Dishonest hucksters have no place in the USA any more! We are fed up with you and aren't taking it any more!

You are just another scam WOKE company pretending to be conservative and honest, giving us conservative and honest people a bad name.

Desired outcome: Stop claiming you provide Privacy and that you are just a browser that captures and tracks people and allows others to also. In others words, be honest.

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review Going to Websites was posted on Oct 22, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1237 reviews. DuckDuckGo has resolved 7 complaints.
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