EF Go Ahead Tours
Reviews and Complaints

I have paid in full for a trip to ***. Recently the Delta variant has caused travel restrictions. I merely want to delay my trip or purchase "for any reason" travel insurance. I have been trying daily to contact them and am in an endless loop on hold with no one answering while waiting in excess of 2 hours. This is not customer service. This is absolutely at a bare minimum the worst experience I have ever had in trying to speak with a travel company. No call back service, no ability to send an email or to contact any representative, no ability to leave a voice message. What is a customer to do? I am concerned if I run into a problem in a foreign country that I will not be able to contact their customer service. I am also concerned after reading hundreds of reviews that people never recoup their money even with the travel insurance. How could they possibly be rated A+?I left one star only because I had to leave something there or could not send this review. I do not recommend them at all and I am contacting my credit card company to begin clawing back my money.

The customer service from this company leaves much to be desired. I paid for the *** extension in full. I called every week once we got out flight info because they did not book us a flight home from ***. They booked us a flight home from Rome. Every week I had someone say they would return my call by the end of the week when no one ever did. Finally 4 days before our trip, I finally received help but the person told me as of that day I would need to pay an additional $700 per person to get home from ***. Mind you I had been trying to get this mistake on their part rectified for weeks, and now I was being penalized because they did not book my flight correctly in the first place. Not to mention I would have to wait on hold for a minimum of 1.5-2 hours everytime I called. I thought booking with this company would Make traveling easier and give me piece of mind but instead it left me very stressed. This is unfortunate because overall the convenience of the tour was nice. Our guide was amazing. It has really impacted how or if I will ever book another tour with Ef.

I booked an expensive trip with a travel agency. They cancelled the main destination I was excited for, the home of the Serengeti. Initially, they told me I couldn't book that place alone but had to include an extension. After they cancelled parts of my trip three times, I tried to cancel everything to rebook elsewhere. They claimed I had already cancelled and were unresponsive until I mentioned my attorney friend. Despite their cancellations, they refused to refund $700. I advise against using this agency; it was my worst travel experience, and I've traveled extensively.

EF Go Ahead Tours cancelled our trip a second time in two years and when we requested our money back, we were informed that about $1600 was not refundable. We were told up front that we would receive a full refund should we have to cancel and they even charged us over $300 apiece for insurance that would supposedly take care of the full refund. Their insurance did nothing other than take over $600 of our money while *** took another $900.In emails to the company, I tried to negotiate with them to get satisfaction, but they absolutely refused to do anything other than offer me $900 worth of vouchers for a further trip that had to be booked within a year's time. *** put, EF Go Ahead Tours has proven themselves to be untrustworthy and I wouldn't book them for another trip on a bet.In the end, I lost nearly $1600 to this company who wanted to assure me that they were every bit as disappointed as I was about the whole affair. (*** for them to say, it made them money). If anyone reads this review and thinks this won't happen to them, read on. *** yet, go to EF Go Ahead Tours web page and read their customer reviews. And this was over a trip they cancelled, not me."

I booked a tour with go ahead tours in the summer of 2019. I was part of a large *** and we were scheduled to go in May. *** happened so some of us chose to postpone the trip and hope things would blow over. We ended up postponing for June. That trip gets canceled as well, and we decided to just get our refund back and try again later on. Well, we all cancel around the same day, around March 26th or 27th of 2021 it may have been earlier than that. For some reason, everyone in my *** has received their refund except me. It has been over 9 weeks since I canceled. They claim my check was not mailed till May but even so its been three weeks from the data given to me. I dont know of any mail that takes that long. I dont understand why the money cant be directly deposited, when we had to submit a routing and account number at the very beginning. They directly took money out of my account. What is stopping them from putting it back in the same account? Im beyond mad at this point and ready to ***. No one knows why the money hasnt come when I call and I dont want a new check sent when first couldnt get here after 9 weeks of waiting.

Absolutely a dishonest company and they rob you and make no apologies. My daughter asked about vaccine requirements and wasn't told untill after the cut off for our refund. *** buck gone without any fault of ours. No one responds and you can see how many people they have flat out robbed like they did us. This is inly one step. I will do everything i can to warn everyone we know and are in contact with the school board to make sure they never use this trash company again. Its disgusting and illegal what they did. They know its gonna cost me more to try and get it back. My goal is to spread the word so as many people as possible never use this company. I have lots of time and will do as many reviews and notify as many as i can reach and going to contact attorney general office. This is not right on any level. We where robbed and have no one from the school helping us out as of this review. We are going to the board of education and will make a case that no school use this company that steels from hard working folks trying to make a dream come true . Communication was horrible from the beginning and has a nly got worse. This was because a country had mandated vaccine and our daughter had covid so wouldnt be able to get a vaccine or want one. If anyone can give any advice id appreciate it.

NEVER DEAL WITH THAT COMPANY! I am really sorry that I didn't read reviews before I purchased it. Don't fool yourself by looking on their web site, very well done. II called several times before I purchased a trip, and they answered in 1 minute. After you purchase, you will be on your phone for hours, and they will say that they have a lot of customers. It took them to take money from my credit card, just 2 seconds. I really wanted to go on trip, but I had medical emergency and tried to cancel trip 2 weeks in advance. It took 1 hour to speak to customer service. They refused to give a refund. I never received a call back, or response from ***, vice president, after I wrote a letter to her. They are interested to take your money, and god forbid if something will happen to you. They don't care, but they lie to your credit company, saying they tried to contact me, and saying I didn't respond. As a result, they are trying to rob you with your money, like crazy. Even I cancelled trip, I received a welcome kit from the company. I got a call from emergency team from Europe on the 1st day of trip. It means that they didn't inform a team in another country for cancellation of trip.They still harassing me with offers to buy another trip. If you want to have a good experience, use GADVENTURES tour company. My friends went on 5 trips with them already, and very happy.

This was on an email received 11/9: Feel good about fully refundable trips Sign up for AutoPay or pay in full when you book a new tour, and get every *** back through February 1, 2022 if you change your mind!I have a complaint about EF Tours. In March I booked a trip to Ireland on 3/19, and paid in full. I was strongly advised to purchase trip insurance, which I did, and was told I would receive a full refund if I cancelled 90 days prior to trip. There was no covid vaccine mandate in place at the time, and I was not told of any cancellation fees. I called 7/30 to cancel because of the Covid requirements for Ireland, and told to wait to cancel because the requirements may change. I called 11/11, and was told I had to have cancelled by 8/1 for a full refund. Also, that the $319 trip insurance was non-refundable, and that there was a $300 cancellation fee. I asked to speak with a supervisor, and the representative did this himself, as I was placed on hold. I asked to speak with his supervisors boss, and was told I would be unable to do this. I do not intend to get the vaccine. The frequent emails I receive from EF tours state "book with confidence" and some have stated "100% refundable." I paid a total of $3858. I was told the maximum refund I would receive would be $3239. I feel this is dishonest and deceptive advertising. I was told I could put the tour on hold for 90 days (what good would that do?) or rebook the full amount through 2023. I informed the agent that I would not do this, or book until the Covid issue is resolved.View our Privacy Policy | Unsubscribe

I booked a tour for the holiday season in Europe. There were some difficulties up front (you get different answers based on who you speak with - and some of the answers I received were incorrect), and I ended up doing some of the leg work getting my flights straightened out initially. It was annoying but things happen. Before booking, I was concerned about COVID and asked specifically, "what if something is cancelled due to COVID" and was told that it was fully refundable. The tour was cancelled by EF Go Ahead Tours because of high COVID numbers in Europe, and of course I would certainly rather not go if it isn't safe (or if everything is closed). But it turns out they only do a partial refund. I either book a different trip with them and use the "credits", or they keep $700. Because I had difficulties getting correct information from them initially, I asked if I could speak with a manager. I was told that they would put me on a list and someone would "try" to get back to me in 3-5 days, but no promises because they're "busy". I was very much looking forward to this trip and many others in the future, but I don't think this is the company to do them with. Although some of the people I've spoken with are knowledgeable and helpful, several just aren't and it can be difficult to get to the right person. My recommendation to EF GoAhead Tours is, first, better training for your support team. And second, when someone is disappointed because their trip has just been cancelled due to COVID, don't keep their deposit! Give your support staff the ability to make things right with a customer. I feel the need to warn anyone and everyone that this can happen when booking with you.

I have read several reviews and I always keep in mind that some people are disgruntled and hard to please much of the time. "I had to walk a long distance." It is a tour! "My airline reservations were not clear." Check with the airline! "The guide was grumpy." Ask the guide to be nicer or email the agency! "I paid for the travel insurance and did not get my money back." Really? That is an independent company. For me, Go Ahead Tours seems very clear on their refund and voucher policies. Anyhow, I want to go on a 17-day trip to *** with side trips to *** and ***. Yes, there is a pandemic and decisions are tough. Traveling overseas to a foreign country is tough. After much online research, which included actually reading their Agreement (contract), I decided on EF Go Ahead Tours. I chatted online to obtain some clarifications. An hour later, I received a personal email to call *** who was very prompt and nice. I did in fact call a few hours later and immediately spoke with a different person. *** was very helpful and was on the phone with me for almost an hour answering all by questions, for good or bad. I went ahead and booked the $6,100 trip for early 2022. There was NO problem reaching a customer service representative. There was No ambiguous or conflicting information online or with the *** you are going to write reviews for "others" to read, please be factual, give appropriate details and most of all be "fair". I feel confident they will handle my tour after all my current research and interaction. I have read many excellent reviews on several websites in this regard. Both 4 and 5 stars. From people who have taken 1 trip or several tours with Go Ahead. I feel confident they will provide a good tour. I too must make that happen.

Two years ago I purchased a tour. I paid in full, myself and a friend that included insurance in case of an emergency. Our tour was cancelled and rescheduled twice by ef goaheadtours and by the third cancellation, my friend and I decided a refund would be better for us.Upon requesting a refund, we were told by customer service that there would be a cancellation fee per person. That didn't sit well with me because the insurance that we purchased stated that if "we" the consumer cancelled that there would be a cancellation fee. I was told that a manager would reach out to me in a couple of days in regards to this non refundable cancellation fee they were speaking of.An assistant manager reached out to me via email. She attempted reaching out to me via phone. Twice in which I answered and she acted as if she couldn't hear me, following up immediately via email.This went on for several weeks in which I was never given a direct number to call. The assistant manager took it upon herself to go ahead and refund us less the cancellation fee.I called back to customer service and requested to speak with a manager about the cancellation fee.There was a manager that reached out to me in a timely manner via email and set up a time to talk via phone.When she called, she pretended as if she couldn't hear me as well and also followed up immediately via email.After giving her via email another cell number to reach me, I was then able to speak with a manager. This manager as well as the assistant manager refused to refund our cancellation fee. $300 for insurance another additional $300 cancellation fee and we were out of $600 per person, $1200 total for a trip never taken.To me that is totally unacceptable for a company to take advantage of their customers. I would never recommend this company to anyone for that reason.

From *** Go-Ahead Tours (Go-Ahead), the year prior to COVID-19, I purchased in full two tickets for two persons--myself and my eldest grandson-- to tour ***. Go-Ahead confirmed that if the trip was cancelled, they would refund my full cost--$8986.00. Two months before our trip, Go-Ahead cancelled the trip due to COVID-19; they rescheduled it for seven months later. Then they cancelled the second trip; they wanted to reschedule it a third time, but I declined and requested my refund. For more than a week, they argued, delayed, and refused the full refund, but I persisted. Finally, they told me they would give me a full refund and that within four days it would be applied to my credit card account. Two weeks later, my refund still had not been applied to my account; I again persisted. In another two weeks Go-Ahead said they could not assist me further because they had sent the refund, and there was nothing else they could do. They told me it was now my credit card company's responsibility to resolve the issue. However, I had already been working with my credit card company from start of my request for a refund, so I knew Go-Ahead was stalling my refund. For the next four weeks, my credit card still did not show a refund. So I again contacted Go Ahead who adamantly refused to verify the refund. They accused my credit card company of refusing to release my refund to my account, I insisted Go-Ahead prove to me they made the refund; they belligerently refused to show evidence that they sent the refund. They refused to hold a 3-way conference call with my credit card company. They refused to cooperate in any way, so I contacted my attorney who said I had a legitimate case. Before I started this legal proceeding, I notified my credit card company so that they were aware of my decision, and they said before I started litigation with Go-Ahead, I could file a claim with the dispute department (of my credit card company). I filed a claim including submitting my initial tour schedule, payment receipts, and re-scheduled tour verifications as well as all of my six-week's correspondence with Go-Ahead. Immediately, my credit card company relieved me of almost two months stress as they worked on my behalf for another three months to secure my refund. And this week--May --five months after I requested my refund, my credit card company notified me that they had secured my refund from Go-Ahead and applied it to my account. I am so grateful to my credit card company. Go-Ahead was patronizing, rude, hostile, untrustworthy, unreliable, deceptive, and dishonest throughout the refund process. I will never travel with Go-Ahead or any of its affiliations and advise prospective customers to heed this advice--select a reputable company, one who is authentic, truthful, and executes their promises."

This company is giving out FALSE information about mentor and free travel program for group coordinators.Website FALSELY states:As a Group Coordinator, well never ask you to go it alone. Here are a few resources well set you up with to help make travel happen.A Go Ahead team just for you Your dedicated Tour Consultant will help you choose the right trip, or plan a Private or Customized Tour to suit your group. Your Account Manager will be at the ready to assist with everything from travelers payments to insurance options and so much more.Mentorship opportunities You'll meet and connect with our Global Ambassadors. These veteran Group Coordinators have learned a thing or two over the years, and theyre eager to share their expertiseand experiencesany time you need it.Our free mobile app You can use it to recruit travelers, view group members' account status, track progress toward your group-size goal, and communicate with your group members before and during your tourto name just a few of its handy features.A personalized tour website Share the link to inspire potential travelers, spread the word about your trip, and keep existing group members up to speed on your tours details.Recruiting materials To help you recruit travelers, well send you personalized flyers, posters, and business cards to hang up and hand out. We'll also send you our trusty Group Coordinator Toolkit.A private *** group Sign in to ask questions, share tips and strategies, post on-tour photos, and chat all things travel with other members of our Group Coordinator community.I have made several calls to get information about this program. Each time I get people who give out different information and I get NO help at all. They refuse to send out materials that are promised on the website. They are misleading the public about this program. DISHONEST company.

I booked a tour through this company over the phone with a sales person. I absolutely included my husband in the booking and asked for private rooms for the accomodation because of his snoring, We both updated our passports at a cost of more than 135 dollars, *** I logged into this site to update information and saw only my name for passport information. Since this was my first time dealing with this site, I incorrectly assumed my husbands information was not yet required. When I logged in to update our safe traveler information, I could not find his information. When I contacted the representative, I was told that the trip was only for me. Obviously, I was not prepared for that answer and requested to cancel. For the record, this payment information was started on April 20th. First payment was $3, 064, second payment was July 8th $3139. These payments included travel protection of $449. I am now told that only $2000 will be returned to me and the remaining would be applied to a voucher for future use. There is no way I could travel with this company in the future. The reason for holding the money is that 1. I cancelled too late. 2. The assumption must be made that since I did not mention my husband's info that I knew it he would not be traveling. As such, My integrity is being questioned. For the amount of money, I paid for the trip I assumed it was for both of us. In addition, I told the salesperson, To scheldule direct flights from JFK and was assured it would be done. When I saw the flight arrangements, I noted there was one connecting flight in the beginning and 2 on the return trip. Lastly, I was now told that the two thousand dollars returned to my card would take 2 to 3 weeks when it took 10 minutes to clear for my payment. I would like the entire amount returned( $6,203) since I do not intend to travel with this company. I feel that agism may be at play here, since I am 76 years old

I booked a tour with EF in Oct 2019 and scheduled for spring 2021. I also purchased travel insurance for both of us at $165 per person. On August 17, the school canceled the trip due to the pandemic. I was assured I could reschedule a tour and would not lose any money but transferred in full towards another tour in a credit voucher. I contacted EF on November 18, and booked a tour with a base price of $2229 per person. I received an email with a balance of $3,223 due on January 14. On November 5, I spoke to an EF representative who informed me that EF now requires all travelers to be vaccinated regardless of other countries' requirements. I requested a refund of my money and was informed I would only receive a refund for $2955. I was advised there would be a cancellation fee of $300 per person and that $379 per person for travel insurance would not be refunded. The representative agreed to review the recorded conversation from November 18. I received a callback, and she acknowledged that the increased travel insurance costs were not clearly explained during the rescheduling. EF refused to refund a total of $1358. I have paid $4,313 to EF from October to August . I have rescheduled twice, and EF implemented a COVID-19 vaccine policy after my conversation with them in February, leaving me no choice but to cancel. I am disappointed EF refuses to make exceptions for customers who have scheduled and paid for tours prior to the pandemic and then implemented a policy that excludes those customers based on their religious or philosophical beliefs. They also increased travel insurance without proper disclosure. Considering the pandemic, I request EF refund me in full, including the cancellation fees of $600 and the claimed travel insurance total of $758.

I paid for a very expensive once-in-a-lifetime 13-day trip abroad for myself and my daughter. We do not live in the same house and did not room together. On the fourth day, I developed minor cold-like symptoms and was tested for Covid, as was my symptomless daughter. We were then required to quarantine for seven days, undergo repeated testing, fly home late, and the tour continued without us. As a nurse, I questioned this, knowing the EF Covid promise: if a traveler is diagnosed with COVID-19 while on tour, they must isolate according to local guidance. The rest of the group must quarantine and follow testing protocols. However, the health care guidelines state that testing is not needed for those under 55 and healthy, or over 55 and fully boosted, even with symptoms. Therefore, EF did not adhere to their policy. There was no need for us to miss the tour, flights, work, and deal with lost luggage. My symptoms resolved in a day, and my daughter remained healthy. Had we returned on time, I could have saved thousands. I've been unable to get an explanation from EF and have been home for nearly a month.

Bus tour with EF go ahead tours from May 12-May25, 2022 to various European destinations. We paid for an excursion to a specific location in one of the cities. The excursion description said we would visit an alternative site if the primary attraction was closed, but that didn't happen. Just a tour around the town. Not what we expected at all. We want reimbursement for this excursion since it was not as promised in the brochure. They will refund us only $75, but that has not been processed. We want a refund of the full price we paid of $230. We traveled by train between two cities. The train schedule changed, causing us to miss the hotel's complimentary breakfast. We seek reimbursement for the breakfast cost. To date, we have not received that refund, despite assurances from the tour company. Our flight between two other cities was canceled, and we were rebooked for the following day, resulting in a loss of two days at our destination. We had only one day to explore the city. While the flight issue was beyond their control, we feel shortchanged for the extension we paid for and seek reimbursement. They offered a $500 future travel voucher, but we insist on a FULL REFUND NOT A CREDIT of $889 per person, totaling $1778. The tour guide also contacted the company to ensure we all received a full refund for the additional travel expenses. Therefore, we demand a complete refund of $2037. Our trip protection plan is also being disregarded. Attached are the insurance policy, excursion descriptions, and the invoice for our paid trip. We have written to them three times already requesting the same reimbursement, and they have refused as described above.

My complaint is that we missed the entire first day of the Flavors of Europe tour, which was July 24th, 2022, due to the company's inefficiencies. I traveled with 3 other people, so this complaint is for all of us. We paid $1,300 above the tour price to have EF Go Ahead Tours book our airline flights, expecting that they would choose flights that would best coordinate with the tour itinerary. However, since they only allowed 1 hour and 15 minutes to traverse the airport to make our connecting flight, we missed the flight and had to wait 12 hours in the airport until we could get another flight to our destination. We called EF Go Ahead Tours Support 3 times during the day, but in the end, there was nothing they could do. Because we were so late in arriving, we missed the transport from the airport to the hotel by the tour company and had to take a taxi. They did reimburse us for that. Arriving at almost midnight, we missed exploring the city on our own and the welcome drink and dinner at a local restaurant. One piece of luggage took another day and a half to catch up to us. On the return flight home, EF Go Ahead Tours booked us on 'standby,' which we did not know until we got to the airport. After three hours of working with the airline staff, (EF Go Ahead Tours Support was called, but could not do anything for us), we were fortunate to get on the plane, but were sitting all over. I sent a certified letter to EF Go Ahead Tours at their main address detailing this and requesting a refund. It was received by them on 8/17/22 and I have not received a response. My fellow traveler has been calling the EF Go Ahead Tours office since our return on 8/3/22 but has not been able to speak with anyone who can address our complaint. We calculate that we should be reimbursed for one day of the tour, $350, plus the fee EF Go Ahead Tour charged us for booking the air flights. I estimated that to be $130 per traveler.

I booked the guided tour in August and called them a week after I booked the tour. I called them to talk about getting a room together with my two travel companions, as we had booked the single rooms as suggested while booking the tour. The woman on the phone said that it was best to keep the single rooms as rooms overseas can sometimes be very small and not the greatest for sharing. I said that that was perfect. I went on to tell the woman that I was traveling with the two companions I mentioned above and that we would really like to have rooms somewhat close to each other. She said that would be fine. a few months later, as it got closer to our tour date, my companions and I started to receive our hotel room information as well as flight information. I have called this business on multiple occasions to fix a major discrepancy with my companion's flights and hotel rooms, or lack thereof, and told them on those occasions that we were traveling together. On the website, it states that we can request flights to that of traveling companions. As it got closer to our tour date, I noticed that my flight back was different from my companions, and was confused because this company knew that I was traveling with said companions. I called again to remind them that I was indeed traveling with two people, and to fix the flight so that we could be together. This company said that they understood and they would see what they could do. Seeing that nothing was happening to fix this problem, I called again on the six of April to fix flight discrepancy. I finally received a call from this company and they stated that I would need to pay over $1,000 on top of what I had already paid to make this happen considering it was so close to the tour date. I am so frustrated. This tour is not cheap, in fact, we paid over $5,000 for it so that we didn't have to worry about anything. I should not have to pay for something that wasn't even my fault to begin with.

My wife and I signed up for a tour that was cancelled due to Covid. I spoke with the company on 11/16 and requested a full refund of the tour price I paid, but they insisted on keeping a $300 per person fee. I did not cancel the trip; the company did. The representative explained that they must adhere to guidelines from health and government authorities, resulting in the postponement of the tour and policy amendments. They claim the $300 trip deposit covers services provided upon booking, such as securing suppliers and offering customer support. However, they also offer the option to rebook with the full amount paid. Despite this, I prefer a refund as future travel is uncertain. I had booked flights with another company, which fully refunded me, setting a precedent I believe the tour company should follow. My sister successfully disputed the charge with her credit card company and received a full refund. Previously, I had incurred a $50 rebooking fee per person, which I am not contesting, but I emphasize that my trip was not postponed; it was cancelled.

I reached out to EF Go Ahead Tours starting in mid-May to see why my flights were not uploaded to the app. My tour was supposed to leave June 23. The message displayed on the app told me they would be uploaded on May 9. It was concerning because my two travel companions received their flights but I did not. I sent at least 10 messages through their contact us page. A few of those times I received an automated response but never a person responding. I called 7-8 times over the span of a couple of weeks. Each time I was on hold for at least 90 minutes, usually over two hours, before reaching someone. When I finally did reach a representative, they could not answer my questions as to why I had no flights. They told me each time that they would look into it and get back to me. They did not. Finally, I spoke with a representative and he was the one that told me the following:Because I was the last person to join this group (I wasnt - I signed *** in August), I was waitlisted and told that there was no room for me in the group. I received this information 16 days before I was supposed to leave for the trip for which I had paid in full. He said that someone should have reached out to me to confirm my booking/trip. He apologized and said that this was an error on their part and he did not know why no one reached out to me to supposedly confirm. He explained this is why I was the last person on my trip and therefore waitlisted. I was told there were 27 travelers allowed on this trip. I was traveler #*** (supposedly) who requested a private room (I do not remember requesting a private room - I could care less who I stay with). My travel companions said they had never heard of this confirmation either and yet they still have their reservations. He said that he would try to make an exception for me on this group, but if he could not, I would be fully refunded for my trip and would not be going to ***. He said he would call me today, but nothing so far

I bought a guided tour from EF Go Ahead Tours for late June to early July. The company advertised visits to major tourist sites and assured us of covid safety measures, including a 'safe traveler agreement'. However, the tour failed to meet its promises. The guide skipped key destinations due to 'safety concerns' and the Dead Sea visit was disappointing, with dirty water lacking the expected mud or salt. Additionally, covid precautions were ignored by a sick participant, resulting in infections. The tour director also pushed shopping at specific stores for personal gain. After raising these issues with EF Tours, they downplayed the tour's quality compared to their European offerings. I am reporting this to Complaintsboard.com and seeking a refund for the misrepresented tour.

My mother and I had booked a tour for last April with EF Go Ahead tours. We bought the insurance and was told it was good for any cancellation reason. Between the two of us we paid $4914 (tour and excursions only, not airfare) for the tours. Naturally it canceled due to Covid. I was pressured to quickly rebook. So we rebooked for March this year. I have now found out we lost that original insurance money then. We rebooked and bought more insurance. That tour has now canceled. My mother is older and does not feel comfortable traveling overseas with all that is going on. I requested to simply get our money back. I was told that is not an option. We can only get a voucher for the travel (and of course we will again lose the insurance money). We don't want to travel overseas. In looking at their US options - they are 3-5 days longer than what we had planned originally and often much more expensive. So we are not interested in that either. I pushed back saying I know the company's headquarters location has various laws to protect the traveler and I also pointed that airlines have had to refund money fully when they cancel. I understand this is a bad situation but they not able to provide the tour offered and I think legally they need to provide a full refund (other than the insurance again). They come back and offered the following: 1. Rebook to a future date or a different tour - everything would transfer over to a future date. If you rebook the same tour to the same month in 2022, we can price match it for you. If you choose a different month, or a different destination, we can price lock your tour up to an additional $300 per person. 2. Place Your Reservation on Hold - Not ready to make a decision? You can place your reservation on hold through May 31st. 3. Accept a Future Travel Voucher - The voucher you had would be reissued to you in the full amount paid to date. It is transferable to another person and can be used on any future Go Ahead Tour. 4. Refund outside the Cancellation Fee & Insurance - Refund of $1,698 and a AnyReason Protection Voucher for $1,000 per person With number 4 we are losing $3216 total. I don't see us traveling with this tour company again - or we would simply take the original voucher. I have let EF Go Ahead tours know that is what I want and they are unwilling to reconsider the $2000 vouchers.