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EGO PowerPlus

EGO PowerPlus review: Company provided no service 1

T
Author of the review
9:45 am EDT
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EGO WILL NOT HONOR THEIR WARRANTY. EGO refuses to replace my defective battery I purchased at Lowe's, even though my many complaints were made within the 3 year warranty period. Three times I requested a manager. Each time, I was told one was not available, but would call me that day. Two weeks later, one finally called. She agreed that according to EGO records, my initial complaints were made in a timely fashion.
It has been not weeks, but months since my complaints. I am still waiting for a new battery.
Apparently, a customer cannot trust EGO to honor their written warranties.
Tony Raymond
[protected]@hotmail.com

Desired outcome: replacement

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N. Beier
Aug 26, 2024 7:27 am EDT
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EGO PowerPlus, it looks like you’re dodging your own warranty commitments. Tony Raymond has been chasing a replacement battery well within the 3-year warranty period, but instead of resolving the issue, you’ve left him hanging for months. Even after finally acknowledging his timely complaints, there's still no resolution. Ignoring a warranty isn’t just bad customer service — it’s a breach of trust. It’s time to step up, honor your warranty, and send the replacement battery Tony’s been waiting for.

T
Author of the review
T
Tony Raymond
Baltimore, US
Aug 26, 2024 7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of N. Beier

Thank you for your comments!

Tony

  1. EGO PowerPlus Contacts

  2. EGO PowerPlus phone numbers
    +1 (855) 346-5656
    +1 (855) 346-5656
    Click up if you have successfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number 0 0 users reported that they have successfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number Click down if you have unsuccessfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number 0 0 users reported that they have UNsuccessfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number
    Customer Care
    +1 (877) 346-9876
    +1 (877) 346-9876
    Click up if you have successfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number 0 0 users reported that they have successfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number Click down if you have unsuccessfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number 0 0 users reported that they have UNsuccessfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number
    ZTR, Tractor, and Mini Bike support
  3. EGO PowerPlus emails
  4. EGO PowerPlus address
    1203 East Warrenville Rd, Naperville, Illinois, 60563, United States
  5. EGO PowerPlus social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024

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