Elavon’s earns a 2.9-star rating from 43 reviews, showing that the majority of merchants are somewhat satisfied with payment processing services.
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Company engages in fraud
Elavon took thousands of dollars out of the accounts of our customers without our authorization. Originally when we contacted them we assumed they made an honest mistake. After talking to them for hours, and with their unwillingness to fix the problem they caused, it became clear Elavon is a company engaging in fraud. They take large amounts of money from...
Read full review of Elavon and 80 commentsthey steal money
Elavon, formerly known as Nova Information Systems, partner with Costco and is a subsidiary of US Bank. Watch out what they would do to your credit card processing account.
1) They used no-exist excuses to hold your money in the credit card processing account.
2) Suspend processing account before send you any notice.
3) Suspend account even from an customer's inquiry. (They cancel my account even the customer cleared the inquiry)
4) They don't let you contact the department handle your case. ( I have to find the US Bank investor relation to contact them)
4) Apply non-exist and undisclosed processing amount limit. (They asked you monthly average and then they said it is your monthly limit)
5) Even inquiry was resolved, they still apply suspension and withdrew money from bank account.
6) Multiple huge withdraws to empty your bank account without legitimate reason. (Think about 5 time of $4600 - $23000 in total )
7) Charging fee without reason or explanation.
8) Their employees are rude and ridiculous.
9) Charging service charge after cancellation ad making up excuse. (They charged on Sep 1, and Sep 3, after they received cancellation Aug 2)
10) Even you sent cancellation 30 day in advance, they still say not enough 30 days. (Their assistant legal counsel said Sep 3, is the 30th days from Aug 2)
11) They change the term of the contract without sending any notification. (They totally changed the contract and applied it 14 days later but send you no notification at all)
12) Making up non-exist document. (Sending a printout to proof they sent you email, but the printout does not have any email address)
13) Lied to authorities and Costco.
If you are a victim, try contact OCC, FTC, FBI, States Attorney, Canadian Authorities.
They should be punished.
Complaintingcrybaby: Why don't you just tell everyone you are employee of Elavon or related to them. If you think hiding your relationship with Elavon will make what you are saying true or convincing, you are wrong, you are just making people know how untrustworthy Elavon is. No body can tell my avg transaction amount except the one from Elavon. And Elavon's people did not trying to look into about the reason of the increase of sales, they were making up story and making excuse to empty my bank account. even I did not have a single chargeback in anytime.
What kind of company need to hire someone to make anonymous rebuttal about complaints and calling people [censor]s, dumb and lazy? ELAVON, YOU GUYS ARE WORST THAN SCAMMER!
You better read the contract yourself, where did it say Elavon can take away merchant's money without any reason, anywhere say Elavon can charge whatever they want, where does the contract say a transaction amount limit was set? Where does the contract say Elavon's staff can make up story? Where does the contract say Elavon can make up how many days in a month so you can charge after cancellation? But you guys won't look into the contract, because you don't care and you are just making any excuse to steal merchants money. By the way, you also better look into the law, see what is the consequence of fraud/ misleading/ stealing?
I tell you complaintcrybaby, you can do this job for a while and will become more busier as well. Why, because more and more complaints are coming, more and more merchants are posting complaints here or on other complaining site.
For other victims, complainingcrybaby just reminds all of us, we can not just posting complaints here and let them go. We have to bring it to authorities and bring it to the law, contact your state attorneys, FTC, Finance Department/Ministry as well as local lawyers.
Leasing terms
After working years for someone else I decided to buy a franchise. Ladco was strongly recommended by my back as their partner in merchant services. The contract was written up the rep reminded me over and over that the lease amount was tax deductable as a business expense. (should have reaised a red flag but what did I know) Well 18 months later the...
Read full review of Elavon and 51 commentsElavon Reviews 0
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Elavon emailscustsvc@elavon.com100%Confidence score: 100%Support
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Elavon addressTwo Concourse Parkway, Suite 800, Atlanta, Georgia, 30328, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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The Cheat American Companies - Elavon (U.S. Bancorp) along with Supporting Cheat Costco.
We were new to business and our employees keyed-in the card card information when customer had visited us. If they had known about the frauds of keyed-in transactions, Elavon, could have blocked their terminals and given us. They have sent us the code to block the Keyed-in Transactions now.
There are two notorious departments of Elavon, Dispute Resolution Department and Loss Prevention Department, both cock-o-doldo departments in Elavon, do not talk to each other. The total keyed-in transactions were $6000/- but took away $14, 000 from our account. A Guy Uan of Loss Prevention Department, stated that he would return $8000/ by Oct/2018. Another cock-o-doldo, sent a letter that they would hold the funds of 270 days.
One has to equally blame Costco too for letting cock-o-doldo Elavon company operate.
How to get at big companies to touch our toes, is to file cases at the same day and time, the length and breath of all courts in Canada against the companies. Did this to Bell once, they had apologised.
I unfortunately did not check reviews for elavon. I am the victim of the bait and switch that they engage in. I cannot understand why they don't simply do business with integrity, there is a market for it. I am stuck and not sure how I am going to fix this big problem that I have now that I am set up with elavon, and I am paying to much, and I have numerous problems with just trying to get through a day of business with the lack of proper function of the poynt and converge systems.
The worst merchant company I dealt with. Canadian companies should never use their services. We are fully Licensed company and was using Elavon for more than a year. Everything was ok but after getting IATA, our volume increased and we applied for increase in monthly volume. They not only held aroung CAD 175K amount but tried to steal CAD 75k from our Trust account. I approached my bank and they reversed the transaction. Later they will tell you that they were not aware about trust account guidelines.
In more than a year of volume we only got 4 charge backs and they are holding CAD 120K amount. We are so frustrated by their logic of holding more than $100, 000 dollars based on less than $4000 chargebacks in more than a year transactions.
I recommend all to stay away from them as they will take money from your account and will later apologize that they did not know about Trust A/c guidelines.
Guys, believe my bad experience, stay away from elavon. They catch you with "no cancellation fee" policy and "low interest rates", but... They always overcharge the interest, debit fee is not 5c per transaction as they promise, it is 55c including some sort of admin fees +++ Same with credit cards, promising 1.3% and charging 4-5%, always fining some excuses, customer service sucks, closed on weekends and us holidays. But what really pissed me off is as a normal merchant i got about 7 chargebacks in 12 month period, they charge 75$-95$ for chargeback as admin fee on the top of the money i lost because of them, they do not monitor transactions, there is no address match option, no customer verification or credit card security option AT ALL. Being relied on elavon "features" i got relaxed and lost a big buck. When i got really pissed i decided to switch to other provided, and LISTEN TO THIS - no one can accept me because they (elavon) added my business into high risk customer list. STAY AWAY FROM ELAVON, they are RIP-OFF and dishonest company. Contact me if you need any proof, i will surprise you with a lot of evidences.
Sounds as though I am unfortunately in the same boat as many of you other unsuspecting business owners. And you are right, if you want a great attack, us Elavon. I signed up and right away they got my bank info wrong so all my company's funds were going who knows where. They had me fill out all this paperwork to get it corrected, also send another void cheque. Then a few days go by still no money, so I get a random email saying oops we made a mistake again, may take a couple weeks to get you for money. What? As a small business owner any hicup can kill your business. We have employees to pay, rent to pay, bills to pay, small business owners don't sit on a mountain of extra money. I had to run around and borrow to cover my butt those two weeks. Oh, but wait Elavon said well if anything bounces from your account we will pay your nsf fees, yeah right, thanks, don't worry about my company's credit rating. I have never bounced anything in my life and don't want to start now because of a terrible company's error. So I cancelled and said come pick up your machine and also said because you screwed up my life so badly I better not get any charges. Well, this morning they charged me, it is almost comical really. They still have not collected their machine. Hopefully soon, so I can get this crap behind me. Yes banks or other companies may have slightly higher rates, but save yourselves the headache people, maybe saving a couple dollars, if they don't screw you over is not worth the risk.
NOBODY in their right mind should use ELAVON merchant services because they are a U.S. based company with a small office in Toronto that make up the rules that serve their own benefit with non-knowledgeable employees, non-reputable, non-dependable, Liars, ### artists. They withhold your money and close accounts for non-substantiated reasons in order to increase their cash flow with your money, while they are still charging you fees!
There will soon come a day when Elavon shall withhold every body's money to cover their own debts!
Unfortunately, I opened a merchant account with Elavon in July 2015, I made 2 sales transactions for $3, 700 and one week later the money was NOT in my account, so when I called them to find out why, they started with the lies saying, 'because these are your 1st transactions we have to verify with the issuing cardholder but will not call your clients and will deposit the money in your account in a few days and they asked me for sales invoices, which I sent them', 1st ELAVON LIE was that they called my clients (since 2 years) who verified the transactions. Another week later, money was still NOT in my account and called them back,
2nd ELAVON LIE, they said, 'We can not read your bank info on your Specimen check' that I had given them, WOW! so I gave them my bank info again. A few days later money was still NOT in my account, I called them again, now they started with new Munchausen's syndrome (Munchausen, who became famous for telling wild, unbelievable tales about his exploits), saying that, 'my company does not have a web-site, my main business address is my own home and my office in Laval is a day care which is not, it's a commercial building with 4 different tenants and that they closed my merchant account' the best news they gave me is closing my account and that they shall deposit money in my account.
Then, Elavon send me a collection invoice for $215! but money was still NOT in my account.
I then proceeded to file a complaint with Better Business Bureau 'BBB' and Elavon came up with further Munchausen's lies and said that, according to the contract they shall withhold my money for 90-270 days!. They withhold our money to do their own dirty business, what if they bankrupt in 270 days? There goes our money! (See complaint to BBB attached).
Having experienced such a ###, I now am not interested in getting any merchant account all together even though this will reduce my sales a little and tell everyone, if they must get a merchant account, NOT to use Elavon.
I with the help of my accountant, proceeded in sending Elavon a legal letter and will soon take legal action against Elavon.
Signed by the victim of Elavon ###
PLEONAME INC. email:Pleonasmeinc@gmail.com
Terrible company! Lured in by promises of saving money... am now spending twice what I was before switching to Elavon. Also, there are many hidden fees: I have to pay to have access to my online account, I have to pay to get a copy mailed to me, I have to pay if I don't reach a specific "minimum" monthly quota... ALSO, have pay 1) per swipe fee, 2) $.10 per swipe fee, 3) .01% per swipe fee, 4) % CC company charges me, 5) % Elavon charges me, 6) % CC company charges Elavon... this averages out to around 7% per swipe! I will be FAR better off to move to the Square w a MUCH lower, upfront, simple rate.
Warning if you want get heart attack sign with ELAVON
the worst experience you can have ...dishonest ..scam..steeling money from your business account until you put stop payment...I had 5 years nightmares with this crook company ...they debit my account $500 and 2 times 73.95 in one weak...now am trying to get my money back...
please don't sign with ELAVON they are NOT TRUSTBLE company These people are rip-off .
Ellie
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Very BAD ELAVON experience.
They recently closed my account claiming I have not paid the bills without ever having sent the bills to me. The phone support was extremely rude saying he can't do anything to help since I have not been paying and claiming the bills come by post.
TRUTH: no post came, even they have sent and the mail got lost, no one bothered to give me a call or email me. They have my full contact detail. I really do not understand this kind of customer treatment.
if someone is filling a complaint against them, message or please tell me where can i go and complaint ...