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Emax / Max Electronics

Emax / Max Electronics review: Customer service complain

T
Author of the review
12:36 pm EDT
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I have purchased an apple series 9 watch 45 mm as a gift for me wife on 25th Sept, however when my wife saw the watch she wanted the 41mm dial, please note I have just opened the box to see the product and not paired it with any phone or done any settings on it . On 26th I want to the mirdiff store and requested for an exchange and to my surprise I was refused saying that as per policy if the box is Opened they can't exchange

First of all the salesman during sales should have informed me about this, secondly I was given a box with no seal and at the time of exchange they inform me of a seal pack, and thirdly the watch had no damage and was in its original packaging , which is mentioned on the receipt

Then how can my exchange be denied

This is absurd and it has to be resolved by exchange,

I am within my 7 working days and I have the product in proper original packaging. Then why am I told no for an exchange

Desired outcome: Need my watch to be exchanged or given a refund

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  1. Emax / Max Electronics Contacts

  2. Emax / Max Electronics phone numbers
    +971 800 3629
    +971 800 3629
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  3. Emax / Max Electronics emails
  4. Emax / Max Electronics address
    10th Floor, Landmark Tower, Dubai Marina, PO Box 120010, Dubai, United Arab Emirates
  5. Emax / Max Electronics social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Emax / Max Electronics Category
Emax / Max Electronics is ranked 111 among 432 companies in the Computer Hardware category