Embrace Home Loans’s earns a 3.3-star rating from 12 reviews, showing that the majority of borrowers are somewhat satisfied with lending experience.
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Failure to close
I applied to refinance with Embrace Home Loans as I currently have a loan thru them and disclosed all my information and was given the documents to complete which I did and had to follow up with Joe every time I wanted an update and then he would give me the information he still needed and I provided everything and paid the $350 for the inspection and then he came back and asked about something that was clearly on my credit report and said I'm sorry but we can't go any further until March and this was back in September as he said it wasn't on my credit report which I know it was. So I have asked him 3 separate times for a copy of the credit report he has where this did not show and I cannot get a response from him. I cannot even get a response if in March I have to pay for another inspection or not. He is really a disgrace to this company
Desired outcome: I would like an answer to my questions and a copy of the credit report where this item did not show
Mortgage
I am very disappointed with the experience that we have had with Embrace Home Loans and our closing that occurred the end of June. According to all the awards and accolades that I read about with Embrace, I would have imagined that our experience would have been much better than it has been. We have been provided incorrect information at least 5 times throughout the process, so much so that we had no idea how much to bring to the closing until the morning of. We had a conference call prior to closing that had to be rescheduled due to no one being on the same page as to provide us with accurate information. We were told that we could not provide the contingency fee out of pocket at the closing, only to discover in the closing documents that that was an option. Our most recent issue is a discrepancy in the contingency fund amount that we have. We were quoted a contingency amount, on July 18th for $3, 898.53, which is the amount that we have been working under the assumption of with our contractor, only to find out today that our contingency amount is actually $838.53 less. As you can imagine, this is sadly disappointing and the lack of customer experience and accountability for the errors is astonishing to me. I hope that you can see to it that this email is forwarded to the appropriate individuals who will address our concerns.
Paige Otis
51 Shady Lane
Bangor ME 04401
Loan # [protected]
home loan
BREACH OF PRIVACY
Name: Lizzie Clay
Address: P.O. Box 725061 Atlanta GA 31139
I spoke to loan officer Jason Savoy and he created an entire loan package and mailed it to the wrong address. The package included all of my personal information. I did not ask Jason to create this package. My entire personal information on file with Embrace has been compromised. I have reached out to Embrace several times with no resolution.
Is Embrace Home Loans Legit?
Embrace Home Loans earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Embrace Home Loans. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Embracehomeloans.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Embracehomeloans.com you are considering visiting, which is associated with Embrace Home Loans, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Embrace Home Loans website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Embracehomeloans.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Embrace Home Loans.
However ComplaintsBoard has detected that:
- Embrace Home Loans protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Waste of time and money
We were dumb enough to answer one of the mailers they spam people with. For years we ignored them, chalking it up to junk mail. We should have stuck with our gut and thrown out the latest bit of junk, but we didn't. And now, we have paid $500 for an appraisal and wasted 2 months when we could have went with a local bank and already had our refinance completed. They promise the moon and deliver nothing. Horrible business practices. We had to call and email every other day to find out the status of the refinance package. We were assured everything was golden, just waiting for the underwriting. After 2 months, we were told since our home was unique, they couldn't do it. They knew exactly what the home was from the very get go. The appraisal was fine and gave us the number we needed to work with. Our credit is good. What a mess and boy have we learned a valuable lesson about opening up junk mail.
Scam
Quick to take your money only to get your hopes up and then tell you you don't qualify. I am a single income family, struggling to even provide food/heat/water in my home. I applied hoping to consolidate my payments into one smaller monthly payment. Initially was told I definitely qualify for a FHA loan without a doubt, with no problem, guaranteed! All I...
Read full review of Embrace Home Loans and 7 commentsFailure to close loan
Embrace Home Loans is the worst lending institute you could ever deal with. They make all kinds of claims of attractive rates, quick closing time frame, and an experience lender. The odyssey began with solicitation in the mail, after a phone call they seemed like a good option for a loan on are new home. They claimed we would close in 3 weeks as long as credit worthiness and documents submitted in a timely manner. Well first it was issues with appraisal, then we need more financial info, then another appraisal, then on going request for more and more endless request for tax returns, bank statement, employment info, insurance request, often submitting data that they already had. Once everything was met it was problems with underwriting, then supervisor is out of the office, then loan officer is off. At Embrace Home loans they never run out of excuses. All along this nightmare of a transaction, email requests that are ASAP they don, t look at for days and the same for all email.
The complaint has been investigated and resolved to the customer’s satisfaction.
I AM also having problems with Embrace HOme Loans. All the information was provided and I kept receiving documents stating otherwise. When asked about it, he would only say " oh, that was sent out before we spoke, or that document was sent out after we had the information", but to the situation about the appraisal. I had an appraisal done but with dismay the amount of the appraisal was lower than to be expected. Even though I had an appraisal done prior two years before now, it was still much lower and I even filled out an Appraisal Dispute Document and I still received the same document I received when I first started with Embrace telling me that they can't help me out...It just doesn't seem right...$375.00 down the drain...
Not to rub salt in a would, but you may have gone to a Chuck E Cheese to refinance your mortgage, and had a better experience. The personnel at Embrace are the worst in the industry, with all of the experience and working knowledge of a paperweight.
Next time, go to a bank, becasue banks are monitored and secretly shopped by federal regulators, so you know they're going to do things right, and if things go wrong, at least you're given the right answers, not excuses
Joshua hankins
Joshua Hankins is the worst employee of this company. If u call and get this man ask for some one else. Would not answer phone calls or emails. When u finally get him on the phone after many days of phone calls and emails he says he needs I more piece of info and that u will get your loan. Then the phone calls and emails start all over again. He won't answer.we kept asking yes or no . Please answer us, even if it's no .he could of gave us some consideration.he wasted months of our time.don't let him do this to u .
The complaint has been investigated and resolved to the customer’s satisfaction.
Not all Josh Hankins' are like that. Their are good Josh Hankins' out there...
Ik wil graag meer informatie wat betreft deze mensen.
Poor service
Loan officer at the this Branch stated he had the program I needed. He requested typical documents required for the loan. All documents requested were provided. Loan officer then says the documents provided were not sufficient to approve the loan. I asked for specifics but he refused to comply. I offered solutions or suggestions but he was uncooperative. I asked for a formal letter of denial but it never arrived. Another well known lender was able to qualify me based on the same documents provided to Embrace but the other lender did not have the program needed. It appears to be bait and switch or cherry pick the easiest loans to do and then turn away everyone else. Another possibility was loan officer was mistaken about having the program but could not be honest about his mistake. Lots of claims here but little substance or performance from the lender. Think twice about doing business here!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, Customer with a high credit score, by federal law you should've recieved an adverse action letter from Embrace Home Loans, if they had formally declined your application. You're right though, they do cherry pick the loans they can close, and the customers they can't help, they just let you hang out to dry, without the common decency to even give you an explanation. If I were you, I would file a complaint with the US Dept of Housing and Urban Development, and then you can file a complaint against the loan officer wanna-be with the National Mortgage Licensing System, aka NMLS. All you need is the LO's NMLS license number, and by law they have to give it to you. It should be on the LO's business card, or look for it on the copy of the 1003, which is the Universal Residential Loan Application, which they had to send you a copy along with those disclosures in order for you to sign, it should be on page 3 of 3, down near the bottom.
You need to realize that UNDERWRITERS approve and deny LOANS. Call Bill Hedlund at Embrace, he had to deny me based on findings by the underwriting team... but he did it the right way. he's extension 3185. I fixed the problems he discussed, called him back- used my appraisal and saved a bunch of money. - Carl X Wright, Meford MA, 53yrs and satisfied with service at Embrace Home Loans. They are not scamming you... just doing what Banks should have been doing all the time, qualifying homeowners based on income, credit, and actual (not inflated) value of your home... pretty gardens and granite JUST DONT CUT IT ANYMORE!
Integrity
I really start to question the actual knowledge, that the LO's of Embrace Home Loans have, when I'm dished out a pile of BS, just to get me to apply for a mortgage loan through their company. I recieved one of their solicitations once, back in 2009, so I was curious, and spoke with a guy named Ian Aubourg. He tried selling me on a mortgage refinance, went through quoting the rate, the reputation of the company, and then tried to sell me on the fact, that they would take my escrow money, which is supposed to be used to pay my RE taxes and my homeowners insurance, and they'll invest it into a HIGH-YIeld money market account. I then asked him, what types of securities they would invest my moeny in, and he coudn't answer that. Little did he know at the time, that I am a mortgage loan originator, and have been in the industry for 15 years, and that if they did just that, without disclosing to me as to how my money would be invested or didn't give me the choice as to what types of securities to invest my money in, then they would be breaking every TIL, HMDA, and RESPA law. Not only that, but I also questioned, that in the case of a monetary loss, because let's face it, HIGH-YIELD means HIGH RISK, how would I be guaranteed or insured against any such loss, and he could answer that either.
Good for you, CM Lee. Don't get tied up with that company in any way, shape or form. They will make you promises, from here to the moon, and then when the ball gets dropped, you'll never hear from them ever again.
Wow! I could be mistaken, but I do believe I have just been called a liar. That's very interesting, considering that when most companies, hear anything negative from a customer or potential customer, they at the very least will take those complaints, and even ask for suggestions, and try to find some new strategies, to make sure the customer experienece is more positive the next time, so they can create more repeat business, and they could range from a dept store, to a fast-food chain, to gas station.
Your answer, cleakas@embracehomeloans.com, would make REASON #2, as to why I would not do business with EMBRACE HOME LOANS. I'm very well aware of what I was told, which made my decision to just hang up the phone, so much easier.
Being a licensed originator, in almost 40 states, I'm very well aware of the laws surrounding the mortgage industry. I also know that customers need to be given answers, that are more forthright, and with more integrity, than the answers I have been given, both then and now
The complaint has been investigated and resolved to the customer’s satisfaction.
I was in the process of using your compamy Embrace to refi my home but with all the negative compliants I have changed my mind. I knew your offer was too good to be true, anything that easy is not always the best deal. So glad I read the reviews before I got caught up in the maddness.
In response to RUKIDDINGME, it is difficult to imagine the conversation you claim to have had with our loan officer, but there are several points in your comments that need to be addressed. First of all, there are laws both state and federal, that require a lender like Embrace to maintain its accounts such that Escrow Funds are always available to pay the borrower’s taxes and insurance, but none that discuss the Investment of those funds on the borrower’s behalf. Not only is the term “High Interest Money Market” a contradiction in terms, no loan officer at Embrace would suggest that we as a Lender were going to “invest” your Escrow funds into some risky venture. Not only is it unreasonable, regulations prevent it. Further, your experience as a Mortgage Loan Originator should tell you that regulations governing how and in what vehicles anyone’s money may be invested have nothing to do with the Mortgage Lending Business. TILA (Truth In Lending Act) and HMDA (Home Mortgage Disclosure Act) do not speak to the terms of Escrow Accounts. And while RESPA does set out rules for Escrow Accounts, it does not consider the “investment” of Escrow Monies, which are largely governed by State rules. In Rhode Island, regulations require that the lender or servicer pay interest to the borrower on any amounts held in an Escrow account at a rate stipulated by the State. Other states might require the type of account in which such funds must be maintained. We can only imagine that there must have been some misunderstanding in the conversation between you and our representative. It is likely that if you had asked about the investment of Escrow Funds, he would not have had an answer as it is not something a loan officer would normally discuss, but could have received one in minutes from our Servicing Department. And even if he were going to try and wing it, he certainly would not have attempted to put you at ease by telling that we would invest your money in junk bonds.
Re-Financing
We received a mailer from Embrace Home Loans offering a re-finance. This seemed to be an attractive offer and the representative, Chad Hickman, was very helpful initially on the subject of our refinancing. Oh yes, it would be a great think to do, considering we already have excellent credit. We paid the $375 on credit card for the appraisal. Some guy turned up in a beat up pick-up truck and appraised our home at 1/3 of the price it was worth. Comparing the prices of other homes in the neoghborhood (2 of which have to be sold for very little because ole people need the money to be in nursing homes, and the third was foreclosed on).. I spoke to this representative this morning and he told me that we could only get what people would pay for the house. However, I have since spoken to Wells Fargo to see if we could dispute the charge and they have told me that these people are working a scam. A house is not appraised on forclosed properties in the neighborhood, it is appraised at what it is worth, and strangely enough, our home, which was appraised in 2007 at $110, 000 and has been improved since then, sits amongst properties that are worth anything from $157, 000 to as little as $80, 000 depending on how much people want to sell them. The appraiser gave a vlaue of $50, 000 and stated that the house had not been improved since we had moved in, funny, he seemed to miss the newly tiled screen porch and the tiles waiting to be laid in the kitchen and utility room, and also compared our home 2, 300 sq ft to one which is 1, 000 sq ft and has been sitting empty for a long time because the owners are old and just need as much money as they can get to live in a nursing home. I have been in that house and seen it, there is no comparison. Do not have anything to do with Embrace Home Loans, they are charlatans, they will not answer my phone calls, and have now made it so I can't log in to see the appraisal I paid $375 for. I will be going to the tax assessors office locally and then taking them to the small claims court, as I was advised to do by the lady at Wells Fargo.
The complaint has been investigated and resolved to the customer’s satisfaction.
You know, PascagoulaPotters, I did some careful research on Embrace Home Loans, and one of the things they were not very well know for is who they have carrying out their home appraisals. Most companies will require anyone who wants to get on their list of appraisers, to submit a detailed resume', along with a list of other companies they work or have worked with, and of course a license, to make sure this person is qualified. Embrace has been known to just sign anyone on, as an appraiser, so you never know who will show up at your house, and if they know what they're doing. Obviously, this guy didn't know what he was dong, and it cost you almost $400.00 to find that out
Home Loan Complaint
I called Embrace Home Loans about a mortgage after receiving an offer in the mail in October. After the call I was immediately charged $375.00 for a mortgage appraisal. From this point forward the only communication I had was thru email with a loan officer by the name of Steven Winn. (Extremely unprofessional with near illterate email responses). The first encounter was great. I was approved immediately for a cash our refi and that the loan process was very quick. Once they received the money then they started changing the rules blaming it on FHA. After 3 months I finally received a response back that they could no longer approve the loan due to a new rule by FHA which disqualified me. I was also told FHA could not honor this loan as it wasn't "officially" approved previous to the new ruling. I find it hard to believe that they can be paid without having any responsibility for producing anything. This is a huge scam...
Embrace Home Loans has an A+ Rating with the BBB (Boston) and is an approved lender for FHA. All home loans today require an independent 3rd party appraisal by an FHA certified appraiser. Even though the mortgage company orders the appraisal, they collect and pay the fee directly to the appraisal management company and can have no direct contact or influence with the appraiser. The appraiser did the work, earned the fee, and produced the report which the consumer receives. The lender cannot retain any portion of a 3rd party fee, such as the cost of an appraisal. Embrace Home Loans is only paid by the consumers for closed loans, not for ordering appraisals.
Government Loans (FHA) must adhere to ALL UNDERWRITING guidelines and requirements for "approval". In this specific case, which the consumer does not mention in their complaint, is that there were issues with providing standard required documents in a timely fashion (Tax Returns) AND that the applicant must be "current" (no late payments) on the mortgage payments they currently have.
When the applicant (borrower) failed to comply with the requests to submit the proper documents (Tax Returns) and remain current on their loan payments with their current lenders, they failed to meet the government requirements for approval on their loan. The requirements are the same for all FHA Lenders. We would lose our ability to provide Government Loans such as FHA home loans if we are not in full compliance with government regulations and guidelines.
Embrace Home Loans is one of the top FHA lenders in the country. We approved close to 17, 000 FHA home loans in 2010. Our Loan Officers are NMLS licensed, highly trained and supervised t0 provide the highest possible level of customer service.
Embrace Home Loans apologizes for any misunderstanding or confusion on the part of the loan applicant. Hopefully, when they have resolved the issues stated above, they may re-apply to see if a simple update of the application would result in the loan approval they are seeking. You may call [protected] to speak with a Loan Specialist Monday - Friday 9am-9pm EST to learn more.
They take your money and won't call you back
I called Embrace Home Loans about a mortgage after receiving an offer in the mail. After I called, they immediately charged me $375.00 for a mortgage appraisal. I have tried to get them to return my phone call now for over 2 months with no avail. I believe thay have scammed me for the $375.00... I have also called and left messages with my account manager...
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Embrace Home Loans Contacts
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Embrace Home Loans phone numbers+1 (888) 907-6261+1 (888) 907-6261Click up if you have successfully reached Embrace Home Loans by calling +1 (888) 907-6261 phone number 0 0 users reported that they have successfully reached Embrace Home Loans by calling +1 (888) 907-6261 phone number Click down if you have unsuccessfully reached Embrace Home Loans by calling +1 (888) 907-6261 phone number 0 0 users reported that they have UNsuccessfully reached Embrace Home Loans by calling +1 (888) 907-6261 phone numberCustomer Service+1 (401) 846-3100+1 (401) 846-3100Click up if you have successfully reached Embrace Home Loans by calling +1 (401) 846-3100 phone number 0 0 users reported that they have successfully reached Embrace Home Loans by calling +1 (401) 846-3100 phone number Click down if you have unsuccessfully reached Embrace Home Loans by calling +1 (401) 846-3100 phone number 0 0 users reported that they have UNsuccessfully reached Embrace Home Loans by calling +1 (401) 846-3100 phone number
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Embrace Home Loans emailsinfo@embracehomeloans.com100%Confidence score: 100%Supportpstivers@embracehomeloans.com94%Confidence score: 94%financemhenderson@embracehomeloans.com94%Confidence score: 94%legaldkeenum@embracehomeloans.com94%Confidence score: 94%
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Embrace Home Loans address25 Enterprise Ctr, Middletown, Rhode Island, 02842, United States
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Embrace Home Loans social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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