Emirates
Reviews and Complaints

Air Emirates, if u don't fly business or first class you're treated as a commodity. Ground staff treated my wife and I with no respect. Psychological abuse, public humiliation and info manipulation and using their position of power to serve their own ego. I never wanted a better service than other human on that flight but at least minimum service. Air Emirates, your customer are trying to tell to tell you something.

Flight ek216, lax to dubai
My family and i, total 5 adults were flying from lax to kuala lumpur. Going was all good stewdess but return all stewdess was good except megan. She was so rude and played a dirty game on religion believes. All my family requested for scrambled eggs because we cannot eat veal sausage (Religion reasons). But stewdess megan forcing me to eat veal sausage saying its a kind of meat but 100% its not beef. Then I told her its beef but she said no and showed me the angry face. I asked her to please check and she checked with justine another friendly stewdess. Megan came back and said no more scrambled eggs and this is a flight and eat as what they have. I said no way because she has to check around before making the decision because I am a frequent flyer and know the way stewdess works. But lazy megan immediately said that this is a flight and we have to follow what she says. Then came justine passing 5 sets of scambled eggs to megan. Megan passed to my adult kids the scambled eggs and passed my wife and me the omelette with veal sausage instead. I guess she is still not happy and want to play the dirty tricks on me. I asked megan what is her intention of doing this. Megan replied its not her mistake but the ground staff mistake for changing the top cover. I told scambled eggs are yellow cover and the veal was red. The ground staff gave correctly but its megan who is so upset and want to punish my wife and me by eating beef. She purposely gave us the red thinking we that stupid to eat wthout checking. Its a 16 hours flight and look at stewdess playing a bad game on us. We are hindu religion and cow is one of the deity to whom we pray. Never knew emirates senior stewdess with such an attitude. She did not say a single word of sorry except the angry stare. I told the chief amel in the flight and she was so sad this things happenned and said sorry and encouraged me to log in a complaint since I want to do so. Question but what happens if my wife and I eat the veal and who is to carry the sins. Why megan did not check around whether there was still scrambled eggs available in a380. Importantly she was showing her red angry face and I was scared that she might put me into bigger trouble since she cannot get me by the wrong food. Amel and justine was apologetic and I should give credit to the whole friendly crew except a dot like megan to bringing down the good reputation of other emirates crew. Looking forward for a reply before I copy this to other websites. Megan is capable to do this to another passenger. Its sad emirates going to lose 5 tickets at least 2 times in a year as we are frequent flyer with emirates.

My wife was traveing back alone to USA on 1 week back She got sick when her plane landed in Dubai on her way from Karachi to Newyork . She was taken to clinic and was provided treatment that made her to miss her connecting flight .Emirates staff was extremely unhelpful she was made to run from one counter to another was not allowed to use wheelchair as she was still feeling weak after the episode. was made to pay 200$ cash if she wanted to get on next flight. Printers were out of order to print her paperwork .
I have checked her papers and nowhere it mentioned she paid 200$ extra .Just some codes and cash .
Is this how emirate airline behaves with their travelers that are in need of emergent help .What if she didn't have 200$ would she still be stuck in Dubai with nowhere to go .

To whom it may concern.
My name is mrs julie ndhlovu and i am writing to you with an official complaint as my family was traveling from Birmingham to Johannesburg via dubai on the 10/12/2016.

We was told by your Emirates staff at Birmingham that my husband could travel on his UK travel document to Johannesburg but one we had reached Dubai we was all taken to the immigration office and was kept there for 4 hours without anyone coming to see us, everytime I asked somebody what was happening they all ignored us and never told us anything.

After more than 10 hours of sitting there with no food or drinks we was told my husband would need a visa to travel with is travel document.
We asked if he would be able to travel to Botswana to his cousin's and get a south african visa from there or to travel to Lusaka which we was told by the immigration officer there he did not need a visa and they would apply for a south african visa from there.

We was all treated very badly in Dubai by the Emirates staff and made to feel like we was criminals and not worth anything and I must remind you that me and my daughter are British citizens by birth and I have never in my whole life been made to feel so worthless.

Me and my daughter was taken away from the flight with my husband and was told that if we didn't make the flight they would sort somthing out then tried to charge us.

After trying to arrange to sort out a flight for my husband this was after 20 + hours of waiting and me doing all the chasing as no one ever came to speak to us we was told that emerites would not fly my husband anywhere except back to England and refused to fly him to another country so we booked a flight with another airline but they were not happy about this either.

Your staff in Dubai was friendly and courteous to other customers that was quiet clearly Muslim, I am not being racist with this comment as I have Muslim friends and I am married to a african.

Since this has happened we as a family have now been separated over Christmas and new year and have lost out on the money for my husband's return tickets.

I don't know how some of you staff say one thing and some say others do you not have a company policy to follow no matter which country your in.

I am not happy with the service that was provided to us by your staff and want to lodge a formal complaint and have the money refunded to myself for our loss accrued.
I will provide bank details to you for the refund once it's confirmed
I will also be letting people know how badly we was treated via word of mouth and print if this is not resolved asap
And I am sure You know How fast bad news travels.

Our booking reference number is PCVQSW
My email address is [protected]@outlook.com.

Yours sincerely
Mrs Julie ndhlovu

I was flying business class from Paris to Dubai last Oct. 30, 2016 and my flight was cancelled. I immediately contacted their customer affairs and was told that under Regulation (EC) No 261/2004 I was to receive €600 compensation. I submitted all required information to have the money wire transferred on Dec. 2, 2016. It is now almost the end of January 2017 I havent received the compensation. I have emailed them several times to follow up and I have not gootten any response. I only received one reply thatt it was processed on Dec 17 but there is no proof whatsoever that money was deposited. No other pertinent details were provided by Emirates and thus my bank cannot trace any attempt from them to depsoit the money. No one from their customer service is replying.

Dear sir/madam

Good day

I have very bad time with emirates. I was travelling to business class from dubai to london. They off load me because of captain was not satisfy with me. I always travel with emirates. This is first time it happen. I didn't done any thing wrong, just I asked to upgrade my friend economy class to business class.

I want to take action against this.

I am the director of multinational company. I never expect this from your airline.

Please take a action asap.

Thank you

How the hell did you emirates get it sooooo wrong, when my booking reference is exactly the same. We were pinned next to a massive overweight man, who overflowed onto my arm, seat and leg space. He was fed unlimited alcohol which made my situation worse, because he kept rubbing himself up against me for the whole flight from dubai to johannesburg. When I complained to the airline staff and asked that we be moved, they told us the plane was full and they couldn't assist. My left arm and leg were completely numb and painful for almost 2 days thereafter because of this whale of a man seated next to me. To aggravate matters even more, our return flight has already started on a bad foot. I called the [protected] number in johannesburg to complain and request a seat in the emergency exit so that we avoid a repeat of our incoming flight... No go. To really make matters worse some really ignorant person has booked my husband and I in different rows - seat 64c & 64b for the 14 hour return flight from dubai to melbourne, without contacting us! How inconsiderate and totally inefficient is the person who split up a honeymoon couple on the flight home people - do you not notice the booking reference of i6abjw and all the contact details, payments etc is from the same person! What are you going to do to remedy the situation?

On 12/01/17, I boarded A388, to BKK, business class, sat on 8G, and was very disappointed with service:
the welcome Champagne was not so good, the red wine (the stewardess covered the label) just undrinkable, and worse the salmon seemed to hail from Chile, completely tasteless. I was thought the problem of Emirates's food was the class of service. Fortunately I did not fly First Class...I wish I had flown Thai Airways, much cheaper though not so marketable. Skywards EK515139064

My e ticket number - [protected]
Name nikita arjun date of travel

I was booked on a emirates flight from savannah to bangalore to savannah. On my return jousrney, I reached boston and after checkin into the savannah flight from boston, was told the flight is cancelled. The jet blue never bothered to even re book me on the next flight out. When I went to them, they told me they cant find my name and that too after seeing the boarding pass I gave them. They then told me I was booked by emirates so it didnt show up my name for re booking. I had landed on saturday and they told me they wil lbook me on monday. All this after I was on a flight from india after 18 hours. I practically had a nervous breakdown and had to get my father to speak to them they did not even offer boarding for me till monday. , they were callous enough to say I can g o to the information desk at the terminal and get a discount pass and book my hotel. I doesnt drive there, had no friends and what do you expcect me to do. Further, they refused to book me on any other airline and asked rme to go book herself. Finally delta offered r a 800 $ ticket for which I had no money and had to book a 200 $ ticket arriving savannah at midnight. A single girl landing in savannah at midnight was a turmoil for me and my parents. Is this what emirates does for its customers. Its a shoddy way of treating a passenger. There were cheaper options to travel yet my parents chose emirates as we expect much better from emirates. I have enclosed the boarding pass and baggage tags too. I understand that weather can make travel difficult but its how the airline treats their guests in an adversity is why we book in an airline like emirates. I would like this addressed immediately and also a complete refund on the ticket for the journey as the service was extremely poor not to mention the turmoil we were put through along with the breakdown I had in boston

Hi, I flew with Emirates from Manchester to Dubai on Jan 8th 2017. My monitor with entertainment was not working so I had no entertainment, I asked the air hostess who said she would restart the screen, after 1 hour I asked her again and she said she would do it again, nothing ever happened and I must of spoke to about 4 air hostesses who told me they would reload the system. After 6 hours of staring at a screen that was blank a male member of cabin crew approached my row so I asked him if he knew how to fix it, he then proceeded to tell me that the entertainment system for my seat was unavailable and that the flight crew were made aware of this before we boarded and they should of notified me, this was the most expensive flight I've ever paid so to get service that was so bad when everyone else had entrainment was frustrating, the worst part is that no member of cabin crew told me that it was broken and kept leading me to believe that it would be on anytime soon, 7 hours of staring at a blank screen while everyone around you is enjoying their entertainment is very frustrating.

Dear emirates,

This is with reference to my flight from khi - dxb - cpt on 8th january. I planned to go for my honeymoon to capetown and decided not to take any chances with the flights and supposedly thought emirates would be the best option. I even saved money and decided to travel via business class. However, I was left very disappointed. Firstly my flight gets delayed from khi - dxb by an hour and 10 minutes and due to only 2 hours transit at dxb airport I only had 50 minutes to catch my flight to cpt. I almost had a panic attack due to being faint hearted that I would miss the flight and my entire trip and months of planning would go in vain but somehow I managed to catch the flight by rushing at break-neck speed at the airport with my wife. I only relaxed for a bit before I was informed by airplane crew that my luggage would be delayed as it is not on this flight and it would come on other flight 2 hours later. We kept waiting in the lobby at the hotel for nearly 5 hours and tried calling emirates airline office to enquire about the luggage on the number given to us - [protected] but the number just won't be answered. However, we finally got our luggage after waiting for hours. I expected way better standards from the best airline. Our entire day was ruined and there was no point choosing business class if I thought despite keeping as ourselves stress-free as possible we would have to go through so much stress and mess. We expect some respite and compensation from emirates for spoiling the beginning of our honeymoon.

Regards,
Amit vankwani

To whom it may concern,
I am writing this email to engage with Emirates to find reimbursement for my most recent travels from Karachi to Sydney via Dubai on 31st Dec. It was very disappointing to see how Emirates treated their passengers in an event of an emergency or bad weather.
My flight from Karachi (EK 412) booking reference EK/QEPXVF was supposed to depart at 5.30am on 31st Dec 2016 and was delayed for approximately 9 hours at the Jinnah International Airport due to Fog. I understand that there was a risk of flying but the sad part came afterwards. First of all there was no announcement or prior warning of potential flight delays given to me when I was getting my boarding pass. Second, Emirates failed to provide any hotel or proper accommodation. I was told to wait near gate number 26. There was no Wi-Fi which made it super hard to contact my family. The remaining passengers were hungry and sleep deprived. There was no breakfast served until after 2 hours had passed. Emirates staff also promised lunch but there was nothing provided.
Due to this 9 hour delay, I missed my connecting flight to Sydney from Dubai booking reference EK/QEPXVF.
After reaching Dubai at approximately 16:00pm, I was told that my next best available flight to Sydney is via Melbourne and that departs next day at 10:00am. I was given hotel accommodation at Dubai to which I am thankful for.
Next day, my Dubai to Mel flight was delayed by 2 hours as well which made me to miss my connecting Qantas flight to Sydney at 8:00am. To top it off, when I finally reached Sydney on 2nd Jan 2017 after travelling for 49 hours, I was made aware that my luggage had been misplaced and was lost. I was in so much stress as I had all my important belongings in that bag.
As far as the financial loss is concerned, I lost AUD $948 in wages for 2 days as I was working on 1st and 2nd Jan 2017 and I was supposed to receive double time for those days.
I believe it is only fair that Emirates reimburse me $948 which I lost in wages and I expect a healthy reimbursement for all the mental stress that I received during travels. I am a loyal customer and make a point to travel with Emirates whenever possible but this last instance was very painful.
You can contact me via email at [protected]@petiwala.com with regards to this communication.

Best Regards,
Ibrahim Fakhruddin,
09/01/2017.

Dear sir/madam we reached air port 4 hours before departure flight ek624
Dates 2nd jan 2017 dubai to lahore. Raheela ajmal booking reference
Pzihi6. Ticket no. [protected]. Staff at boarding tool lot of time and
Trying us to avoid giving boarding card. After so many arguments they
Give boarding card. When we reach at gate after immigration they told
Flight already left. We were surprised even confirmed booking the flight
Departure gates closed 1 hour before. Again paid aed 220 and 200 for
Later booking and luggage for alternative flight for ek622 dated 2nd
Jan. Again paid. But still came back without getting seat. Finally we
Made booking with pia airline. No help from staff of emirates airlines
At dubai airport. We need our money back and compensation for the
Stressful days due to emirates. Muhammad ajmal mob [protected]

Date: 06 january 2017
Flight: ek 158
Destination : stockholm - > dubai

After having meal I realized that I have to drink medicine bease I feel my cough getting worst and start fever. So I walk to the pantry and I saw 3 air stewardesses, one in black uniform (She is going to clean the toilet) the other 2 in cream colour uniform.
I standing there for few seconds and suddenly the one in black uniform asking me "what do you want" the language is not suitable for me so I walk further in to the pantry and the lady with cream uniform and also got a sweden flag on her chest asking me" yes" I answer her that I need a spoon for drinking medicine, because I am sick.
She try to look for me but she was ask to take the toilet paper roll, so she leave me with the other air stewardess and she try to find in the trolley and telling me that all spoon is dirty so don't have a clean spoon.
Never ever hopping you will hear a word of sorry come out from their mouth.
So I wait for a while and suddenly the stewardess with sweden flag come back to the pantry with toilet paper roll and asking me " have you got your spoon?" I answer her "no". After that she ask me to wait and don't go anywhere, and she walk to the end of the plane. After 5 minutes waiting, she comeback with a clean fresh spoon.
So can you imagine how do I feel.
Emirates the service is mostly under standard especially for asia passenger, but luckily still have one good stewardess (With sweden flag) on board.
Once again, please send my deeply appreciate and thanks her so much for her help.

Dear Sir,
I was flying with you on the 7th of January from Dubai airport heading to Beirut, flight EK955, where I actually faced some problems during my check in at the airport. I accidentally booked my ticket with a baggage allowance for only 20kgs without even realizing that I admit that I was wrong for not double checking twice, most importantly the ground hostesses were the worst with the attitude and the way of talking to a customer. I was standing on the baggage drop section "2" between 7:15-7:45 pm, where the hostess was telling me that I didn't know how to book my ticket and should've booked it from a travel agency because online purchasing is "cheap". Other than that, I had 3 kgs extra weight and didn't even allow me for a 0.1 kg extra. My friend was traveling with me on the same flight with 10 kgs extra and made her pay the whole amount although the plane was half empty! The main issue was the attitude given to the customer and the way of treatment. I am very disappointed from such an airline with a great reputation worldwide. I hope you could do something about it. Thank you.

I was traveling yesterday 7th of january 2017 with emirates airlines dubai-beirut flight ek955 seat 30b.
(Worst experience ever)

I was at the counter around 7:30 pm, and im a regular traveler on emirates airlines and by default when I book a ticket I used to get a 30kg baggage; but this time I booked for a 20kg not 30kgs baggage because it was not set clear on the website while booking online.

The hostess was the rudest person I have dealt with in your airlines and any other airline as well.
She spoke to me with arrogance saying that : you booked online a cheap flight, go book your flight from a travel agency not online cheap flights!.
Other than that I paid for 10kgs 800dhs (As I understand that it is my mistake) even though it was a super empty flight she couldve helped me.
And because of this I was delayed to my flight and almost missed it.
Main idea the hostess attitude wasnt acceptable (She was a white blond with green eyes)
She even weighted my purse and hand bag as well saying I have to pay over it 3kgs extra for my hand baggage !?
Since when emirates airlines cares this much about money? As far as I knew you cared more about your passenger and them having a good experience at your airlines to keep them coming back!? Or maybe money is more important nowadays and im classified as the one who chose the cheap flight so I have to be treated in that way?

Hi, i was flying dubai-cairo last Monday ajn 2nd on flight number Ek923 and seat number.
What happnened is something very disappointing for such an airline like Emirates.
My son was sitting on a window seat 49b and 49a and his ipad fell by the window and then it tunred out that the part of the wall under the window was uncovered and there was a vey big deep block on the wall uncovered and this is where the ipad fell and we lost it cause it was so deep. We left our phone number and no one gave a damn to call us back. I cant believe how unprofessional this is. The least thing you ahoukd do is provoding ua with a new ipad.

Emirates airlines I have highly rated you for many years as a passenger but I have never been more disappointed or frustrated as I am now on my vacation. You have officially ruined my holiday and wasted my money for this trip. I would like full compensation for both myself and my friend for what is a waste of a trip!

I flew from jhb to dubai and then to singapore 3 days ago, 28 dec flight ek766 and connected another delayed flight ek404 in dubai. Due to your multiple delays, my bags never made it onto the singapore flight. The next evening only one of my bags get delivered to my hotel. The other one, 3 days later can still not be traced! That is the bag with my clothing.

I have spent the past 3 days travelling to the airport and being on the phone with your call centre. Still no bag! It is embarrassing and completely unacceptable!

Changi airport has sent multiple emails to dubai airport and still no response! U have completely ruined both mine and my friends holiday and new years eve! We were only in singapore for 5 days. For a world class airline it is absolutely shocking!

I cannot buy clothing in singapore as I am bigger than a size 12 and this is considered plus size! So no clothes at all for a vacation! No swimsuits, new years eve outfits, cool clothing for this climate, underwear!

To make matters worse, in jhb the check in counter put my bags under my friends name carlyn stacey manchest and hers under mine paulette blanche fortune. When we queried it, he said oh sorry you look alike but as long as you stay together it will be fine. She has had to tag along the whole wat as the bag is in her name! Two wasted holidays! I want to claim from insurance for this whole trip! This is now a big problem!

Emirates you need to rectify this and compensate me for this trip!

Dear Sir/Madam, This is an official complaint on the treatment I have received from the emirates airlines yesterday where I missed my flight to Brisbane from Dubai due to airport delay on the 31st of December 2016. I had a ticket booked from Dubai to Brisbane on the 31st, and due to business requirements I was traveling in the middle east finishing some business and I had to book a sperate ticket on Gulf Air from Cairo-Bahrain-Dubai. The last flight GF 500 was proposed to land in Dubai at 4:00 am 6 hours before the emirates EK 434 flight. After boarding the flight on time we waited for an hour before the GF officials told us we have to disembark due to foggy weather in Dubai airport.The GF 500 was delayed to 4:00 am Bahrain time then 5:30 am until was canceled and changed to 7:20 am Bahrain time.At that moment I knew there is a chance to miss my flight so with the limited communication access I managed to call the emirates airlines support desk to rectify the issue and before I lose my ticket as I have already boarded online, the first customer service personnel was an Egyptian citizen extremely helpful and was trying to change my booking to the first of January on the phone before the line dropped, then after calling again another Syrian citizen told me that the flight might be delayed and that I have a chance to get on board and worst case scenario the transfer desk will book on another flight and if not booking they will put me in a hotel, even though it was a separate ticket but it was still an airport delay.We Boarded the flight GF 502 now and stayed in the aircraft for another 2 hours until 9:30 due to takeoff clearance rejection from Dubai airport. Finally, we landed at 12:40 and of course too late. After heading to the transfer desk and waiting for 2 hours, the lady told me you are not entitled to anything and I have to pay a fine ! I told her that is not the story I have heard from the support team, but I was advised to head to ticketing and issue a new ticket and pay the fine, after heading to the ticketing and waiting for another 2 hours, I was told there are no flights at all and the fine was like 500 USD by itself. At that moment I was almost 36 hours awake, I decided I am not going to travel on emirates after the disrespectful treatment I have been exposed too. And went to Qatar airway desk who issued me a ticket in exactly 20 minutes and then I had to clear the customs and wait for another 3 hours and barely managed to find a room to spend the night at a very hight cost.After this experience and the poor treatment I have received by emirates, I will cancel my family tickets who are on a trip now to Europe, I will highly advise all my family and colleagues in Australia to refrain from using emirates or avoid stopping in Dubai airport in the future unless it is a matter of emergency or business need..What I felt yesterday that the customer services were simply trying to reroute the problems to others.Mohamed

I booked a flight from jhb, sa on 29/12/16 with emirates. (Flight schedule attached. ) flight ek762 and flight ek306 both were delayed. My first layover in dubai was quite long, thus the delay did not have an effect on my second flight.
My layover in beijing, which was my second flight, was originally 2h 40m. Because the flight from dubai was delayed by 1h 30m, I almost missed my flight on asiana to korea. On my arrival in beijing, I was met by an unknown man who instructed me to follow him. With 2 heavy bags and a handbag, I had to run after him towards the security, trying to avoid other passengers along the way. He was unconcerned with me keeping up throughout this journey. He took me to the security check. There he told me I have 10 minutes left to make my flight, and he abruptly left. Here I was, overwhelmed and stuck in a foreign country behind a que of people waiting my turn to get my hand luggage checked. The officers did not care that my flight would soon be taking off, and told me to wait my turn. I was frantic and panicking that I was not going to make my flight, because of the delay from emirates.

I would have expected that an airline with your "reputation" would have customer care put a plan in place to prevent any undue stress for your clients, and not expect your client to go through this horrible and extremely unpleasant event! I would have expected that you make it a priority to put your clients who have been affected with flight delays on alternative flights.

Once I got to busan, I waited, and waited for my luggage. I eventually went to ask for assistance, just to find out my luggage is still in dubai. (Pictures of luggage tickets attached) it is the middle of winter with temperatures below 5 degrees - and I do not have clothing!

I will never fly emirates again. I only chose emirates because the flights on qatar were sold out. I was told that emirates was a good second option, thus booked with you. What a mistake!

I work at a well-known private school, and I teach university students at a south african university. If any of the school parents, teachers, or university students ask me about my flight with emirates, I will tell them about this extremely horrible experience!

My future travels will definitely be with more competent airlines.

My email address: yolandi. [protected]@gmail.com