Air Canada
Reviews and Complaints

To Whom It May Concern

I am a senior citizen on a fixed income & a long time Aeroplan member & AC client.

After 30 years away from Italy, I decided to take a trip with my wife, son, grandson.

I booked a flight end of April to FCO for travel in July 17th. returning August 14th. Flexible economy = $6,740.24 for the 4 of us…..Booking reference 4C7BKP ---Magistrale

Upon reviewing yesterday the same flight but “Comfort”, which is higher than Flex, I noticed that I paid $400.00 extra per person. = $1,600.00

I somehow find this totally unfair and somewhat very discouraging, to the point it wrecked my holiday before it even started 

Can someone at Air Canada reply to this & somehow pacify me by justifying the discrepancy in price.

As a longtime client I should be given the courtesy of a response

Thanking you in advance

Giuseppe Magistrale

We flew from Toronto to the Dominion republic the end of January 2024. We were asked in Toronto to check in our carry on luggage because there was not enough room in the overhead compartments. Which we did. When we got to our hotel I noticed my carry on was damaged. It was brand new! I just purchased it for this trip! It cost $96.11. It is dirty, Ripped. We thought we were doing Air Canada a favor by obliging and checking in our carry ons. We will never do that again!

Flight Confirmation for Shamika Roberts & Tracey Pyfrom Flight Confirmation #AC1020 Reference No#3U9LAV. I booked a flight to drive Tracey Pyfrom around in the United States on the basis of the agent saying I was able to use my Travel document to book my flight and travel. Upon arriving to the airport and trying to check in I was told that I could not travel on the travel document that I had to apply for a visa. so due to that I was unable to travel and the flight agent cancel the trip for Tracey and myself. I am not looking for a refund but for a credit to be able to travel at a later date due to the information I was given.

Dec 8 2023 Flew from Kelowna to Vancouver too late to catch connecting flight from Vancouver to Bangkok.

They gave me flights and boarding passes from Vancouver To Seoul then Seoul to Bangkok to fly out next day, which they paid for.

I got a room at the Fairmount hotel at the Vancouver Airport which I paid for $388.00. They had 2 taxi vouchers and a room for me to stay at overnight, But I was tired because i had been in the Kelowna Airport since about noon until I flew out. I arrived in Vancouver 22:15.

I was 32.5 hours late from my original flight which landed in Bangkok while I was still in Vancouver Airport.

Last year i got a business ticket for $5000.00. This ticket cost me $8500.00 It was a direct flight Vancouver to Bangkok. Last Years flight was 2 Legs after I got to the Vancouver.

myself Jim Trevors and my wife Christine Purcell flew from Brisbane Aust ac36 to Vancouver. Our connecting flight ac 234 was cancelled. We tried every flight standby to Edmonton and finally got on ac250 at 10pm. A 12 hour delay. Our baggage was lost also. Mine came today March 8th at noon my wifes March 6th at noon. As we live in High Prairie AB we got a hotel room in Edmonton Sunday nite at midnight after arrival from Vancouver. Cost was 120 dollars. Please advise if this is sufficient as a compensation claim.

Reservation Code: 4Z3L9O

Cas7301205-Y6M7R9

Flight AC934 Jan 14/24 scheduled to leave YYZ 815am

We checked in around 530am and by 535 we were informed flight was delayed until 245pm. This flight departed around 415. We arrived in Punta Cana around 10pm. No meal served on the plane, no reason given to us.

When we returned to Canada I submitted a self-serve eligibility claim form. There was no space to explain my situation.

Some people on our group/flight received a $300 e-ticket, I did not.

Why are you treating some customers differently from others?

I would like the same compensation as other people in my group received.

My name is Malik Khalid Zia first time I travel in air Canada Flight # Ac828 seat place# 39A (26 Jan 2024) from Toronto to Copenhagen (Denmark) & back Flight # Ac 829 seat place # 27A, I did not enjoy the entertainment system in your plan air hostess try her best but system was not working finally she handed over me a card & told that u can contact with air Canada customer Relations/Service they are the one who can compensate u for this, Hostess service was friendly, Hopefully u want me to travel again with Air Canada, Yes I will love to do that again "BUT" Depend on your Compensation, Here is my Address Malik Khalid Zia 602-47Thorncliffe park Dr East York Toronto m4h 1j5 ON Canada & Gmail is :[protected]@gmail.com

Being the patronages of Air Canada and retired seniors in Vancouver, Canada, we are requesting airfare reductions for the two takers that we purchased through the Air Canada website on December 22, 2023.

The details of the two tickets are as follows:

Reference Numbers:3SVSCO: 3T2IYW

Tickets Numbers:[protected]; [protected]

Names of Passengers: LUK, Wing Ying; WONG Lai Mioy Carman

Air Transportation Charges; C$2,040.60; c$2,300.60

We have observed that the air transportation charges for the above two tickets have been reduced to C$1,620 and C$1,880.00 respectively as of January 7, 2024. Please see the attachments 1 and 2 for details. They even appear the same position as at the time of writing this email. This translates into an over-charge of (C$2,040.60 + C$2,300.60 - C$1,620.00 - C$1,880), i.e., C$841.20.

As reported to the Air Canada representative E. and hotel manager M., I believe there is a serious security issue at the hotel Viva Maya Wyndham at which we have stayed. At around 7:20 pm, our beach bag got stolen from the hotel's lounge chair on the beach, with 2 phones, clothes, creams, prescription glasses and sunglasses! There was no security at the beach nor at the entrance to the hotel. We have subsequently observed, during following days, that no security was present at the entrance to the hotel from the beach or on the beach around hotel chairs, in the early evenings, around 6-7 pm. This was despite the incident that happened to us and my complaint. We strongly feel that hotel is being negligent and hence allows the crime to happen around its lounge chairs. The presence of security guards would have deterred the criminals.