Emirates
Reviews and Complaints

Sir I had recived a ofer leter from emirats group for the post of electrical engineer in the manchester airport
Job location terminal 2 manchester airport post code m904qx, uk
Is this ofer letter a fake or real one

Head office:
Terminal 2 departures hall
Manchester airport, m90 4qx, uk.
Phone: +[protected]
Website: http://www.Emirate-airlines-group.com
Email: [protected]@emirateairlines-group.com

Name of employee: mehdi hassan job ref : ealg/gfp/uk322-2010.

We refer to your earlier forwarded application for job engagement with relations to emirates airline group, united kingdom, on the above subject matter, emirates airline group, united kingdom, management hereby congratulates you on your successful emergence based on detailed recruitment by our official recruitment office. Further details are as follows:

Designation. A

Basic salary

Job location

Job resumption date

Job requirements and proceeding:
All employees successfully screened and recruited for the & ldquo;emirates airline group, united kingdom " (And not presently possessing a valid united kingdom residence and work permits clearance papers) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the help of a traveling agent and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

You shall be required to furnish us with your valid united kingdom residence and work permits papers on or before 30th july 2010 as a proof of readiness to join the emirates airline group, united kingdom project team in the due time as stipulated above for your job resumption with the emirates airline group, united kingdom in united kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the emirates airline group, united kingdom.

.

_____________________________
Jimmy schofild
Human resources manager.
Emirates airline group

This agreement is made this day 14th july. 2010 between emirates airline group, united kingdom under the laws of uk (Hereinafter called emirates airline group, united kingdom and employee (Hereinafter referred to specifically as contractor of the second part. )

Article 1.
Emirates airline group, united kingdom desires to secure the services of a competent contractor to provide expatriate working services and others as specified to first party contractor.

1.1 contractor and consultant present to emirates airline group, united kingdom; that it has the technical competence necessary for carrying out all the services, duties and obligations specified in this contract on the part of contractor to be assumed and performed and has agreed to carry out the same in accordance with the terms and conditions hereinafter set forth.

Article 2: contract period
The contract period shall be for contract duration: the contract shall last for duration of (12) consecutive months; one (1) year and could be renewed only if employer is satisfied with employee's services. This is with effect from the 14th august, 2010.

Article 3: fees for services and terms of paymentsrticle 3: fees for services and terms of payments
3.1 emirates airline group, united kingdom shall pay contractor / consultants on satisfactory performance of the services stated in article 1, through 1st party contractor the sum gbp 11, 920.00 after tax. (Eleven thousand nine hundred and twenty pounds only) monthly or euros equivalent depending on employee’s home country.

3.2 emirates airline group, united kingdom shall pay for services rendered in article 1 by cheque presented on a monthly basis at the rate stated in article 3.1.

3.3 payments of undisputed invoices will be made emirates airline group, united kingdom to the contractor monthly.

3.4 emirates airline group, united kingdom shall pay all of the fees in article 3.1 in pounds or dollars equivalent depending on employees’ home country and shall be paid; 75% to an offshore account provided by contractor and 25% locally.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents (Flight tickets) ,
Immunizations etc. Reimbursements shall be made before employees embark on journey not later than five (5) working days after submission of employee’s expense report and receipts, this after the acquisition of relevant traveling papers through their local representatives assistance from the immigrations/internal affairs ministry in uk.
Employer for each intercontinental trip shall pay & pound; 5, 520.00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first class. However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the period/time of purchase.

Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

New employed and recruited for emirates airline group, united kingdom (And not presently possessing a valid residence, work permits, visa) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the univerialtraveling agency and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

You shall be required to furnish us with your valid residence, work permits and visa on or before the 30th july 2010, as a proof of readiness to join the emirates airline group, united kingdom project team in the due time as stipulated above for your job resumption with the emirates airline group, united kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the emirates airline group, united kingdom.

However, for expatriate services employees who do not presently posses their valid residence/work permits papers and visa, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their united kingdom valid residence and work permits papers.

Univerialtraveling agency
12 broadcasting house-edinburgh eh2 1wh,
Manchester - uk.
Email:[protected]@universaltravels-tours.com
[protected]@yahoo.Co. Uk
Phone: +[protected]
Contact person:terry harrison
Head of visa/permits operations.

Note: that, every employee is to get the traveling documents and incur the expense personally. The company will be reimbursed all the expense and also make additional payment of & pound; 6000 (Great britain pounds) to the employee as imposed by law for damages according to the british expatriate policy enforcement agency.

Article 4: comfirmed employees
Confirmed employees are those employee’s that have successfully acquired and forwarded his/her necessary permits clearance papers to the employers’ management-duly certified by the uk immigration services/federal ministry of foreign affairs of the united kingdom). Then they shall be entitled to article 3.0-3.4 above.

Article 5: indemnity
The contractor agrees to indemnify and hereby indemnifies emirates airline group, united kingdom in respect of all third party claims arising from the performance of this contract.

Article 6: benefits
1. Family / single five bedroom flat duplex will be provided by the company.
2. Free medical & travel insurance for employee / family. Family includes wife and kids.
3. 10 days leave / break / vacation after every 90 working days
4. Flight fares (Air tickets).
5. Free education scheme to expatriates children/family
6. Free toyota camry 2007 model.

Article 7: force majeure
7.1 not withstanding any thing herein stated, neither party should be considered in default in the performance of its obligations under this agreement as a result of force majeure.
The term "force majeure" shall include but not limited to act of god, war, nation wide strike, lockout, riot and civil commotion. A strike or lockout embarked upon by only the contractor’s personnel shall not be deemed to be included in this term.
7.2 if an interruption of work occurs as a result of "force majeure" for up to seven (7) days, 70% of the basic daily fees shall be paid as standby.

However, if such suspension results in contractor not being able to perform its duties for more than seven (7) days, then emirates airline group, united kingdom may at its option elect to continue the implementation of this agreement at adjusted standby rates to be negotiated by emirates airline group, united kingdom and contractor or to terminate the contract.

Article 8: termination
8.1 this agreement may be terminated: -
(I) if the services stated in article 1 and are not rendered satisfactorily.
(Ii) if the duration of the agreement stated in article 2 expires and no extension has been given.
(Iii) under force majeure as stated in article 7.0

Article 9: default of contractor
9.1 in the event of default by contractor or non-compliance by contractor with the terms and conditions of this agreement, emirates airline group, united kingdom shall give notice to contractor specifying areas of default and contractor shall have ten (10) calendar days to rectify to emirates airline group, united kingdom satisfaction, the said default (S). If contractor does not rectify to emirates airline group, united kingdom satisfaction, the said default (S) within ten (10) days of receipt of the notice, emirates airline group, united kingdom may proceed with termination of this agreement subject only to settlement of all payments due and outstanding at the time of termination.

Article 10: entire agreement
This agreement embodies the entire understanding of the parties hereto and any prior representation or arrangements are hereby superseded.

Article 11: attestation
As witness, the hands of the duly authorized representatives of the parties, the day and year first above written;

Signed and delivered for and on behalf of: emirates airline group, united kingdom by:

___________________________ ________________________
Signed signed by employee
Jimmy schofild
Human resources manager.
Emirates airline group
Terminal 2 departures hall
Manchester airport
Post code m90 4qx, uk.
Phone: +[protected]
E-mail:[protected]@flyemirate-airlines.com
[protected]@flyemirate-airlines.com
[protected]@yahoo.Co. Uk

On the 10th of July I travelled with you on flight EK0027 from Dubai to Glasgow. I suffer from panic disorder and agrophobia and have been seeing a psychiatrist and taking medication for this condition for over a year,

On boarding, I asked to speak to a supervisor to see if there was the chance to be upgraded because of my illness; I showed her my letter from my doctor. She said this would be highly unlikely as I am only a blue member and asked me to stand – (not take a seat!) - until everyone had boarded and assured me that if there were any available seats in first/business class then she may be able to move me, however her attitude was aloof and coarse. She said there were pregnant women etc. who needed the seats more than me; was she mocking my illness? Of course pregnant woman need more space as do I.

Once everyone was boarded; and this took a long time, so I was standing, panicking for around 40/50 mins; a lot of passengers were late.
After everone was aboard, I was told I could not take a spare seat in business class despite me viewing quite a few empty ones. Instead I was ushered to seat 8A - an emergency area and had a neighbour a Mr James McManus seat 8C - he is happy to confirm any of this complaint.

As the business class toilets were the nearset I was using them without problems; the staff in this area were all smiley and seemed kind. Later on I went back again and this time the uncouth supervisor told me to use the toilets at the back; what had this woman got in for me I thought? On my return from my long walk back from the back area of the toilets – queued out Mr Mc Manus told me he had seen a Japanese lady from our area use the business class toilets no bother. By this time I was exasperated and could not wait to get home. I had been up since 2am to make my flight from Abu Dhabi where I live and work as an Educational consultant; my company always book my flights but I will be considering changing to Etihad or another more caring airline.

I would appreciate a reply within 7 days and a goodwill gesture. Should you require attachments please let me know.

Kind regards
Miss Charlotte Weir

55 Main Street
Bellshill
Lanarkshire
Scotland ML4 3DS

[protected]@hotmail.com
[protected]

I would like advice a Kelly McKnight now ages 39 was a steward with Emirates when she was 30 for 5 years in Dubai and has since arrived back in Australia and is now with our company. Kelly has told us of a very violent episode where she attacked and hurt a fellow worker in the Emirates House provided in Dubai during her stay four years ago. Kelly has a problem with alcohol and becomes extremely hostile and violent of which now she is behaving like this at our company and she has glassed her current husband in the neck and broken his fingers from violence. He does not complain to the police as her behaviour is of great concern to our current company. Can you please let me know further information of the incident with the woman from emirates. Are police still looking for her and should the police here be notified of these violent incidences. She is making violent threats to people within our company and we are just gathering information on her to bring it to the attention of the police here in Surfers Paradise Australia Thanking you for your prompt reply. Collette Salem

To whom it may concern:
Myself dr. sandeep chauhan from india went to germany, while coming back from emirates airlines on 3/7/10 to new delhi india went for check in at 12:45 i. e. the timings for opening of check in counter, my number came with in 15 mins. 3 counters were open for economy class 1 for business and 1 first class, seeing heavy rush they opened first class counter for economy class, so my number came to the only male employee rest were females. I request him to provide my window and middle seat for myself and my wife and not so at the back because my wife has a knee problem she cannot bend her knee completely so see needs the sport of my leg to give rest to herself, because of an old injury of her knee. we had to take 2 boarding pass from munich to dubai then from dubai to new delhi. though it was a long journey, our sequence no. 140 and 141 flight no. ek050 from munich to dubai he provided me seat nos.48e and 48f, and from dubai to new delhi flight no. ek510 seq no. 58 & 59 seats provided 34g & 34h, but it was shocking for me when I boarded the flight the passenger sitting beside me his seq no. +200 ? was that justified a person at 150 got the same seat and a person who checked in very late also got the same seat?
My complaint is this beside knowing about my problem he did not co-operated with me and gave fake information that no seats left till delhi. if this is emirates flight then I don't want emirates.
How this complaint board can help with the inconveinence I faced with my wife for her knee pain because of uncomfortable seat. nor the cabin crew helped us. ?

My contact no. is [protected] to revert me back.

Dr sandeep chauhan

From: [protected]@flyemirateairlines.com
Subject: job offer at emirate air line uk... Egs
To:
Date: wednesday, june 16, 2010, 6:48 am

Employer: (Fly emirate air line uk)

Attn; prospective expatriates,

This is to bring to your notice that we are recruiting job seekers to come and work in the on going project with fly emirate air line uk.

Our company: (Fly emirate air line uk). Is a fast-paced, customer focused, general contractor that has been delivering high quality facilities to its many repeat customers.

We maintain offices to serve the needs of our clients while pursuing an aggressive growth strategy. Our business division has an immediate necessitate for qualified engineers to complete various commercial services ensure compliance with safety regulations and company policies.

We are looking for job seekers in the below position.

Keywords:all engineering sector, flight attendance, airline administrator, operation manager, sales manager, avionic technician, flight dispatcher, aviation metrologyst, passenger service agent, ground/airport station attendant, ramp planner reservation sales agency, crew schedule coordinator, airline crew schedule coordinator, airline station agent
Airline ticket agent, airline flight instructor, aviation attorney and other engineering relected positions e. T. C

Please answer the below compulsory online questionnaire while sending your cv.
1. Provide details of your current employment category?
2. How soon can you travel down to any location post you?
3. Specify 2-3 job positions do you aim from the company?
4. Give us your full complete details on the following:
* full name:
* permanent mailing address:
* office/work mailing address:
* direct contact number (S) :
* contact e-mail:
4 your present country location?
6 country of nationality?
7 present salary?
8 expected salary?
9. Date of birth?

Interested candidates should forward the above complete information’s and resumes/cv to our hiring manger: steven kings: [protected]@flyemirateairlines.com for verifiable reference (S). And for offer approval.

Yours sincerely

Steven kings
Hiring manager
[protected]@flyemirateairlines.com

This is an affirmation that your experience and qualifications was short-listed by our hr professionals and found 100% suitable competitive for the requirements of emirates airline group facility.

This document attached embodies the approved terms and condition for the purpose of this contract by the emirates airline, and you have been accepted as well as inviting you to london.

However, you are to sign the documents and forward the information to us for approval reference of your job offer, and also contact the british foreign department agency for obtaining an employment insurance certificate, as we are having a contract agreement with them for requisition of the insurance documents and easiest acquisition of employee's necessary traveling proceedings.

See british foreign department agency contact information:

British foreign department agency
Head quarters of the corporate secretariat,
(Ministry of foreign affairs)
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@in.com
Phone: +[protected]
Contact person: barrister gardon duke
Head of visa/permits operations

Note that you shall require to furnish us with your employment insurance certificate before 10 working days as a proof of readiness to join our team in due time, while kensington rooms management will ensure and advice for processing your visa, work/residence permits travel documents from the british foreign department agency as stipulated in page two (2) - three (3) of the appointment letter for your job resumption with the team and also to enable you receive your first month upfront salary including your due entitlement prior to your departure for service with the kensington rooms hotel.

Update us with the process between you and the british foreign department agency in case of advice where necessary.

Congratulations!

Regards,

Steven kings
Hiring manager

Contract offer letter

Emirates airline group terminal 8 departures
Hall manchester airport united kingdom
Post code m90 4qx, uk.
Cc - human resources department
Telephone: +[protected]
Email: [protected]@flyemirateairlines.com
www.Flyemirateairlines.com

[protected]

We submit to your earlier forwarded application for employment relations to emirate airlines uk, this was found competitive to serve for the position of sales manager

Further details are as follows:

Working hours / days off / public holidays.
Monday & ndash; friday (9 am - 4.00 p. M)
Saturday & sunday (Work free days)

Salary & disbursement of terms:
You shall be paid an amount of gbp & pound; 9, 450.00 (Nine thousand & ndash; four hundred & fifty pounds only) on monthly after tax, included with compensation of payment service rendered on monthly basis; salary would be paid in currency of your choice however this is subject to existing exchange rates equivalent to your home or foreign country preference.

Benefits:
Travel insurance, free medical indemnity, quality single or family live-out or live-in accommodation, free education for children either home or abroad, efficient security both in working place and accommodation community, free private car for transport motive with five years experience driver, 10 to 15 days break / leave in every 90 business working days.

Start date:
You are expected to start within 30 days of receipt of this letter to stay for a minimum period of 2 years. If due to circumstances beyond your control or for any other reason, you wish to leave at an earlier date than our agreement, you will be required to give one month’s notice. If we require you to leave, subject to the conditions specified under & lsquo;discipline’, we will give you a minimum of one month’s notice.

Job location: emirates airline group terminal 8 departures hall manchester airport united kingdom post code m90 4qx, uk.
Discipline:
Reasons which could give rise to disciplinary measures are as follows:
*causing a disruptive influence in the household.
*job incompetence.
*conduct during or outside working hours prejudicial to our interests.
*unreliability in timekeeping or attendance.
*failure to comply with our reasonable instructions or procedures.
*in the event of a need for disciplinary action, the procedure will be:

First - a verbal warning.
Second - a written warning.
Third - dismissal without need for further notice.

Job proceeding/requirement:
Herein, you have been forwarded employers, prototype of contract terms and conditions for your perusal and digest; on your satisfaction and agreement with terms and response, you shall be expected to start your job processes and will be sent hard copy of contract document through dhl courier service for endorsement via your local representative.

Company expenses:
Employees successfully recruit to resume employment at emirate airlines uk and not presently processed uk visa and work/residence permits. Emirate airlines uk. Shall prepares for employee’s travel document and ensures to bear the expenses of visa and work/residence permits for sponsorship. Employer agrees to carry out the basic travel arrangements, business class flight booking with other supporting documents that may aid you travel down to the duty location on timely base.

Employee expenses:
Employee / expatriate shall obtain employment insurance certificate with the british foreign department agency and shall be dully reimbursed with validated receipts; employer will reimburse the employee not later than five (5) working days after submission receipts report of employee’s expenses, and also enable receive your first month upfront salary including your due entitlements prior to your departure for services with the emirate airlines uk.

You are required to furnish with the employment insurance certificate on before 10 working days as a proof of your readiness to join the team in record time as stipulated above for your job resumption period and to assure that there will be no cause whatsoever to ignore your duty with the team management.

However, for expatriate services employees who do not presently obtain the employment insurance certificate, they are to make contact with the address given below for directives and assistance on the acquisition of employment insurance certificate with the british foreign department agency diplomatic attorney here in uk.

Stipulated terms of contract period:
Emirate airlines uk shall occupy the employee for 2 years contract term with full quality housing for you and your family (If any).

This contract will commence from the 18th july 2010. At the end of this period, the both parties may agree for the extension of the contract.In case of termination of the contract in advance both parties agreed for. The emirate airlines uk must give 2 weeks notice of termination in writing.

Notice of termination:
The emirate airlines uk must give the employee 4 weeks notice if the service is no longer be required. Should the employer terminate the agreement, employer agrees to pay all wages up to and including employee’s last day of work.

Vital entry and travel proceedings:

Employee is necessary to furnish us with copy of employment insurance certificate via scan e-mail attachment as a proof of your readiness and seriousness to take up a job opportunity in emirate airlines uk. Once we are in receipt of the above documents and confirming that you have furnish the requirements to obtain your employment insurance certificate from the british foreign department agency.

Employer shall directly forward cover trusty letter to their department office to commence the processing of your uk visa and work/residence permits, of which should be ready and delivered to you via courier service within shut period of time as advice. The british foreign department agency shall furnished you with the entry visa application forms to be completed same alongside the official procedure requirements that may adhered for processing your traveling documents.

If you understand and agree with the terms of this contract, please indicate your acceptance by signing in the below required column and send the scanned to us for endorsements and a copy to barrister gardon duke of british foreign department agency, while you obtain your employment insurance certificate and also indicate to us your intended travel date for proper flight booking on terms of the proceedings.

British foreign department agency
Head quarters of the corporate secretariat,
(Ministry of foreign affairs)
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@in.com
Phone: +[protected]
Contact person: barrister gardon duke
Head of visa/permits operations

This contract is signed in witness of; british foreign department agency office
Ministry of foreign affairs

____________________________ ___________________________
Dr. Benedit richardson (Hr) barrister gardon duke

Acceptance of agreement

I have agree and accepted the contract/appointment letter

Employee...

(Signature required)

I was supposed to reach islamabad pakistan on 31 may 2010 at 0730 but I reached at 21:30 with 14 hours delay, with loss of all one working day.
I had to attend very high priority business meeting which was important for my carrier. But it was emirates, who was behind to miss that opportunity. I had a financial loss of $350 but loss to miss the meeting is not bearable.

Complete detail:

My e-ticket no 176 [protected]
Reservation number (S) ek/bxyfrf

I was supposed to travel on sunday 30 may 2010, at emirates ek 904 from amman jo to dubai at 1730.
Next connecting flight was on monday 31 may 2010 by ek 612 from dubai to islamabad at 0325, which was supposed to reach islamabad pk by 0700 in morning.

But

Due to technical prob.In flight ek 904, it didn't departed on time.
Instead of 1730, it was said earlier that it will depart at 1900, then 2000 then 2100 then 2200 and finally at 2300 flight was canceled/grounded.

It was advised that buses will bring us to hotel (Tulip hotel near amman airport) , which was a pathetic hotel whose air-conditioned was not working.
No single room was available, have to choose another partner for the same room even if u don't know who is he... ?

After 18 hours, next day at flight ek 902 I departed from amman and arrived at dubai.
But a new problem started...
Emirates booked my next flight in pk212 for islamabad, pakistan but pia refused to take me because emirates didn't issued the ticket no/fin.
I again ran to emirates office in search of help, had to rush as there was only 1 hour left to close the boarding. It was a very very hectic to get ticket no from emirates and pass this to pia to get boarding pass.

At amman airport I didn't find the complaint box... During flight ek 902, there was a guy named "ghassan". I said to him that I want complaint/suggestion form to fill.
He said he will provide me and finally he didn't.

Anyways, finally I reached islamabad, pakistan on 31 may 2010, by 2130 with 14 hours delay.

Modood ahmad
[protected]@gmail.com

Respected sir,

I here by want to confirm, that I have received appointment letter from the below mentioned organization, so kindly let me know weather it is right. so, please reply me asap for further procedure.

Thanks
Regards

Sarabjeet kaur

head office: recruitment office:
Emirates airline group emirate recruitment inc.
Terminal 2 departures hall hilton close, off allen avenue
Manchester airport united kingdom
Post code m90 4qx, uk.
Phone: +[protected]
Website: www.flyemirate-airlines.com
Email: [protected]@flyemirate-airlines.com
[protected]@flyemirate-airlines.com

they gave me a lot of trouble(over weight) when i was trying to check in. And one of the staff of Emirates(called Andrew Hughes, S535883) said he saw i talk to a friend of mine and ask him to help bring my luggage. But the truth is im so busy to repack my luggage and i didnt even say hello to him. But that staff threat my friend say if he help me to carry my luggage, he will call the police to arrest him and he break the law. After that that staff(Andrew Hughes) found out my friend are not even travel today, so he started to chasing after me and shouting to me. He keep saying that i break the law because i asked my friend to share my luggage, and he will call the police. He was keep doing that over and over again, finally when i check in again, he running to me and told the staff who at the check in desk to check me seriously cause i break the law and ask someone to carry my luggage. And i just cant stand that horrible slander anymore. I ask him to show me the evidence. We started arguing, and he called police and say Im not allowed to travel today. I said ok, im strongly agree to talk to the police and find out who lied. But the police didnt come, and finally he let me go because more an more passengers seeing what happened. But he did threat me at the end, he said he will report to the Security in Dubai when i transit there. i cant image what they gunna do to me if im there. What a horrible thing, so i keep his name and working number. I canceled my flight. it costs me 150pounds, also i paid 1400 pounds for another new ticket. I dont know if they are going to be serious about this. they asked me to email them this afternoon. Here is the content of that:

Hi,
My name is Xiaosu Huang, my E-ticket number is [protected], Emirates-EK036. And I supposed to fly today. When i was trying to check in, they said my luggage is overweight, so i was trying really hard to re-pack my luggage. Meanwhile me and one of my friends met some other classmates around the check in desk area, so my friend just go and say hello to one of my classmates, but i was busy for re-packing my luggage during that time. I dont even talk to any one of them. After that my classmates came to my friend and told her that one of the staff(Andrew Hughes) just threat him, and told him that he will be under arrest if he helps other people to bring the luggage, and he break the law. The point is that guy is not going to have a journey today, and maybe that staff(Andrew Hughes) found out that. And when i keep re-packing my luggage, that staff(Andrew Hughes) started to pushing me out of the business check in channel, and i did it because i just noticed that i did occupy the channel, so i just move away and out of the main entrance of the check in queue area. But that staff keep chasing after me again and shouting at me to move a little bit further(not even quarter meter). At that point, i feel really uncomfortable, so i just told him that could him give me a moment to move please, just a moment, because the luggage is really heavy. Unfortunately again, he shouting at me again to move right now and saying im breaking the law that he is guanna call the police. Once again, i moved away for quarter meter. Then he chasing after me again and he said me "Dont show me your attitude and just move away". In fact, I didnt even say one world except OK. Finally I go to the queue again, and when i arrive to the check in desk, the staff(Andrew Hughes) running to me and told the guy in the check in desk to check me seriously and said i break the law. And now eventually i cant afford that undeserved discharge anymore. So I asked him that what law i break. He said he saw in himself that i tried to ask one of my classmates to bring the luggage for me. And he is sure that he even got the video. I said i never talk to that classmates in person today at the airport, and i'd like to see any video as the evidence. More and more even my friend cant stand he shouting at me，we kinda started arguing. At that time, he said im not allowed to travel today because i break the law and he called police. Honestly I cant help crying myself to let the police give me back my innocent, because i dont even say a word to that classmate. While im waiting for the police, he saw a lot of passengers saw what were we doing and shouting at me again say" i dont need to see you attitude". all the passengers are seeing the truth and seeing how a big man shouting to a little girl. Dramatically he changed his behaviours a lot, because he noticed that a lot of people are seeing how he lied, how he was super rude to a girl. And the police didnt come but finally he said I can queue again and check in, but he threat me that he will report to the security in Dubai when I transit there. I feel really scared that what he will do to me when i transit in Duibai after he did those horrible things to me. So I decided to cancel my flight, because it is dreadful for me. Due to that I strongly require the camera video in the airport to be evidence. Because I dont even ask anybody to help me to bring my luggage. I didnt break the law, he doesnt have the right to just keep saying i break the law without evidence. Also humiliate me and shouting at me in the public again and again. I need that video to be evidence to show how horrible things he did to me. And it's necessary to investigate the passengers and other staff who saw what happened. Please find the video and help me. I know that i have the right to ask for the video and you have the duty to show that to me. This thing is really serious for me, i cant even go home now. So could you please find out what is going on exactly and give me back my innocent. I will reserve my right to take steps legally. Thank you very much.

Xiaosu Huang

Im looking forward to see how they gunna answer me and maybe no response at all...

Respected sir,

I here by want to confirm, that I have received appointment letter from the below mentioned organization, so kindly let me know weather it is right. so, please reply me asap for further procedure.

Thanks
Regards

Vali basha

Head office: recruitment office:
Emirates airline group emirate recruitment inc.
Terminal 2 departures hall hilton close, off allen avenue
Manchester airport united kingdom
Post code m90 4qx, uk.
Phone: +[protected]
Website: www.flyemirate-airlines.com
Email: [protected]@flyemirate-airlines.com
[protected]@flyemirate-airlines.com

airline group uk

Job ref: e. a. g/gfp/uk114-2010 date: 1/06/2010

Name of the employee: vali basha

Article 1: consulting personnel

Designation: production development exec
Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate production development exec for the provision of expatriate services as stipulated in the following acts in this document. this document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location
The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 30th day of june 2010. and to report immediately to the human resource (hr) department/contact enter department manager upon arrival to conclude prospects of screening and other logistics.

article 3: salary indication
You will be eligible to receive gbp & pound;10, 500.00 (ten thousand five hundred pounds) & ndash;basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements
Hazard/inconveniences: gbp & pound;360 (monthly)
Car maintenance: gbp & pound;625 (monthly)
House & furnishings: gbp & pound;5, 000 (yearly)
Entertainment & recreation: gbp & pound;285 (monthly)
Travel & events: gbp & pound;550 (monthly)
Article 5: paid leave period/travel
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp 1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

Article 7: feeding and accomodation
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.

Article 8: medical expences
Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

Article 9: safety and security
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

Article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.

Article 11: aquisation of workpermit / visa.
You shall be required to furnish us with your valid residence, work permits and visa with the continental de tour international travels agency, to enable you work legally with the emirates airline group on or before the 26th of june, 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.
Contact below:
Continentintal de tour international traveling agency
56 yorkshire avenue lancashire
Gb0098 manchester - uk
Email: [protected]@continentaldetour.com, [protected]@continentaldetour.com
[protected]@yahoo.co. uk
Phone: +[protected]
Contact person: dr. jeffrey scott
Head of visa/permits operations.

Date of approval 01-05-2010
Date of joining 30-06-2010

—
Signed,
Jimmy schofild
Human resources manager.
Emirates airline group
Terminal 8 departures hall
Manchester airport
Post code m90 4qx, uk.
Phone: +[protected]
E-mail:[protected]@flyemirate-airlines.com
[protected]@flyemirate-airlines.com
[protected]@yahoo.co. uk — -
employee singature

Hi,
This is sudarshan tinguria writing this mail because I had a very bad experience flying by emirates on sector sanfrancisko - dubai - hyderabad.

I travelled on date 23may 2010 from sfo-dxb, seat number: 48k time 16:45.

The incident happend in sfo airport.
Actually I did online checkine.
In sfo airport,
I approached online checkine counter.
The girl named jessica was allocated to that counter.
While removing the i-94 page from my passport she torn the page of my passport.
It was not not at all the simple mistake.
The way she handelled my passport clearly indicated her carelessness while work.
The i-94 page was stappelled to the passport.
Instead of removing the pin, she forcefully pulled the page of the passport to which the i-94 document was attached and she torn the passport page. The way she did this was the same way when we tear some useless paper. So she treated my passport as a dustbin material. And the worst part of it, instead of accepting the mistake she was trying to hide it.
I immediatly reported her manager, mr. Jon lantin and explained him the whole story and asked his help and he said that he will send the mail to hyderabad desk for the compensation in lieu of the cost of my new passport and the inconveniece which I will face now to make a new passport and he suggested me to board the flight and promised me that he will definetly coordinate with hyderabad emirates office as soon as the flight departs but then also I asked him the letter as a proof to show hyderabad office and he wrote the letter on plain paper which is attached to this mail. I agreed and I boarded the flight ek226.

Then I reached dubai.

By flight ek524, seat 21b, I reached hyderabad on 25 may2010 at 3:00 o clock.
Anyhow I managed to approach emirates staff at hyd.
I spoke to mr. Vinay dabrai (Supervisor) id number : 586655 and described him the whole incident. He said that they did not got any mail and he said that your case is taken very casually by sfo staff and they cannot do anything. He did not take any action. After I asked, he got convinced to send a mail to sfo asking for their clarification and to inform me about he same. But this is also not yet done.

Now, I am mailing you hoping that my complaint will be taken care of and I will be given compensation and a letter from your side to stating that my passport got damaged because of this incident and that girl named jassica should be held responsible for her careless style of doing her job and handling my passport like a waste piece of paper and take action against her as per your company procedure.

Note: passport is a very important document and has got very very high importance so should be handeled very carefully.
I was among those passengers who always respected emirates airways and was a big fan of it. But the way I was treated and fooled by your staff has broken my faith towards airline.

Now, you are the one who can give me justice.

Hoping your reply very soon

Regards,
Sudarshan tinguria
[protected]@yahoo.In

Dear, sir / madam.
Please verify this given letter which I have recived from emirates airline group. Is it

Head office: recruitment office:
Emirates airline group emirate recruitment inc.
Terminal 2 departures hall hilton close, off allen avenue
Manchester airport united kingdom
Post code m90 4qx, uk.
Phone: +[protected]
Website: www.Flyemirateairline.Net
Email: [protected]@flyemirateairline.Net
[protected]@flyemirateairline.Net

Airline group uk

Job ref: e. A. G/gfp/uk114-2010 date: 05/05/2010

Name of the employee: nayeem shaikh

Article 1: consulting personnel

Designation: production head
Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate production head for the provision of expatriate services as stipulated in the following acts in this document. This document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location
The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of june 2010. And to report immediately to the human resource (Hr) department/contact enter department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication
You will be eligible to receive gbp & pound;10, 500.00 (Ten thousand five hundred pounds) & ndash;basic (Tax exclusive) monthly. Work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements
Hazard/inconveniences: gbp & pound;360 (Monthly)
Car maintenance: gbp & pound;625 (Monthly)
House & furnishings: gbp & pound;5, 000 (Yearly)
Entertainment & recreation: gbp & pound;285 (Monthly)
Travel & events: gbp & pound;550 (Monthly)

Article 5: paid leave period/travel
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. All employees will receive gbp 4, 805.00 take home for each leaves period. Employer for each inter-continental trip shall pay gbp 1, 720.00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. This is to enable consultants settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. Employees (Expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. This is in line with the london expatriate financial statutory laws.

Article 7: feeding and accomodation
All employees are expected to reside at the company’s staff estate. There are single bed-room and flat options for employees to choose from. Employees are entitled to take meals free of charge at the general staff canteens. Dietary options, customized cooks and dieticians are available options.

Article 8: medical expences
Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

Article 9: safety and security
Safety and security of personnel (Local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. All operations on job location are designed to adhere strictly to the health safety and environment (Hse) policy. All expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

Article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. The company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.

Article 11: aquisation of workpermit / visa.
You shall be required to furnish us with your valid residence, work permits and visa with the continental de tour international travels agency, to enable you work legally with the emirates airline group on or before the 28th may, 2010, as a proof of seriousness to join the emirates airline group, uk. Note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.
Contact below:
Continentintal de tour international traveling agency
56 yorkshire avenue lancashire
Gb0098 manchester - uk
Email: [protected]@continentaldetour.com, [protected]@continentaldetour.com
[protected]@yahoo.Co. Uk
Phone: +[protected]
Contact person: dr. Jeffrey scott
Head of visa/permits operations.

Date of approval 05-05-2010
Date of joining 05-06-2010

—
Signed,
Jimmy schofild
Human resources manager.
Emirates airline group
Terminal 8 departures hall
Manchester airport
Post code m90 4qx, uk.
Phone: +[protected]
E-mail: [protected]@flyemirateairline.Net
[protected]@flyemirateairline.Net
[protected]@yahoo.Co. Uk — -
Employee singature

Myself, my husband and our children, then aged 1 & 3 arrived in sydney from manchaster, uk, the beginning of january 2010 flying with emirates. Only three of our four 30kg suitcases arrived (We where emigrating). Last week we received a call from dubia saying our case had been found with monach airlines still in manchester airport. We chased again, early this week and there is no note on the file that anyone has rang and we cannot trace who this person was. They are now going to settle our claim with the minimum amount we are entitled to which is approximately $1500 american dollars. The service has been nothing but appauling, the case contained christmas presents from family for our children as well as many more much needed items. This amount will not allow us to replace even half of what was in that suitcase and we are devastated. I would advise anyone considering flying with emirates to reconsider, there are many other airlines who i'm sure would give a better service.

If anyone can give some advise on what we should do next we would very much appreciate it.

I was travelling to the us with my 7month old baby for the first time alone. I needed the cabin crew's help while preparing my baby's milk and food since he couldn't sit on his own and was too cranky maybe cause he was on flight for the first time. To my surprise none would answer the call but my co-passengers were kind and more humane. Again when I asked one of the flight attendents who was serving juice to fill my babies feeding bottle with some juice he said it was "quite unprofessional" to do so and hence he wouldn't fill it up. Gosh! What are they for? What's their duty? At another instance when I asked him to serve me meals after about 15mins he said he couldn't and that he would serve sandwich that too only after 2-3hrs. Racial discrimination was visible enough for I saw him serve the passengers next to me exactly after 15mins. The same crew member refused to help me with my cabin bag when I couldn't hold onto it with my baby trying to jump off my arms. Someone has to do something about that guy.
Flight details :
Ek 201 dbx - jfk.
Doj : 22 april 2010.
Time : 8.30am local time.
Seat : 23d
Zone : g

Hope no mother travelling alone with an infant finds such inhumane unfit cabin crew. Such people do need to be punished for it's their duty to serve... At least humanitarian consideration must exist.

I would like to highlight the issue I had with emirates airlines in dubai while flying to houston, usa and the way the emirates ground staff have treated me citing 'emirates policy' which I think is casting a poor shadow on the emirates world class customer service and customer appeal.

I think emirates defenitely have to do something about this policy so that they can retain their customer service reputation in this competetive world economy.

I was on a confirmed ticket flying from dubai to houston on 17-apr-2010 (Saturday). The flight was to take off at 9:15 am and I reached well before the time to check-in at terminal 3 in dubai. I had tried to check-in online but emirates had disabled online check-in due to the volcanic ash air issue in europe.

To my surprise - when I arrived at the check-in counter I was told that I am on 'stand-by'. I said that I have a confirmed ticket and why am I put on standby? The staff said it is normal that emirates generally overbooks flights by 10-15% assuming that many people will be a no-show. They said that I will need to wait till other passengers check-in and if there is availability I will be given a seat.

After a long wait - the staff then said that the flight is full and they would give me a complimentary one-way ticket from dubai-houston in exchange.

I have sent a postal mail to their chicago office in which I have said that I would like to know:

1. Why was I denied boarding when other passengers behind me were checked-in? I feel that this is a case of discrimination because passengers behind me (With american or european passport) were given quick check-in and I was denied boarding.

2. I was told that I will get a complimentary one-way ticket from dubai to houston. A couple of passengers who 'accepted' going on stand-by (I was not requested for stand-by - I was jsut told that I am on standby) - the others were getting two-way tickets dubai-houston-dubai and so I asked that why am I only getting a 1-way ticket? They said that it is emirates policy that based on the itinerary we hold we will be compensated. They said that since the other passengers have 2-way tickets they will be provided a two-way ticket and since I hold only a 1-way ticket I will be given only a 1-way ticket. Whereas the trauma that we are going through for being denied boarding is of the same level - we should be recompensed equally. This is another level of discrimination.

3. Finally - I requested that 'give me a travel voucher instead of this ticket because it is of no use because I live in chicago and my home town is bangalore... So dubai-houston is one-leg of my six-leg journey on emirates and buying such a ticket of 5-legs and putting this single dubai-houston leg into the ticket will not reduce my ticket cost. If I get a travel voucher - that will be able to offset my ticket cost for whatever route I choose. They said that they dont have that option.

I am from india and currently residing in usa.In india and in usa - we are not denied boarding unless we are late. If we have a confirmed ticket and the flight is full - we are requested to go on standby. Once when I was flying in india on kingfisher airlines - the airlines called me 6 hours before my flight if I can go on standby and they will give me appropriate compensation. I would call that 'first class customer service'.

What I am have requested from them is to

1. Research this issue and respond to this letter. I would like appropriate compensation because the one-way voucher is uselss to me (I have placed a copy of the voucher)

2. Relook into your policies and make them more user-appealing and customer friendly. You cannot deny boarding to a person without provide appropriate compensation and making them happy. At least I feel that there must be couple of options - say a two-way ticket or a travel voucher. That will make the customers happy.

I had initial plans to report this issue to consumer forums and leading newspapers in chicago but I would like to hear what you have to say about this issue first. I am extremely hurt at the way I have been treated and feel that I am a victim of discrimination.

If any of you have complained to consumer forums or courts in usa - kindly let me know. This cannot go on for ever by emirates.

With reference to: perth - dubai, flight ek 421, 28 april 2010 (seats 6d & 6e, business class). boeing 777-300. one leg of uk - perth - uk trip.

This booking was made and confirmed as being on the latest boeing 777. however, the aircraft provided by emirates did not fulfil expectations as set out by emirates in the publicity provided at time of booking. seating was not up to minimum standards, was old and very uncomfortable.
As regular frequent flyers from the uk to western australia, this was the first time emirates had been chosen for the round trip with the expectation that we might become frequent flyers with emirates. however, the lack of communication regarding the downgrading of the aircraft on this leg of the journey with the consequential poor and unacceptable experience leads us to question whether we should continue with this airline.
Some compensation would be appropriate together with an explanation and a reassurance that high standards could once again be expected in the future.

Doctor william gaskins.

Hi

I found no way of providing a feedback to Emirates Airlines, in their own portals. This itself shows Emirates irresponsibility in catering to the customer.

The reason I didnt send this complaint last week (immediately after my travel) is because, I didnt want it to be lost in the Volcanic Dust !

Hoping that somebody from Emirates will look upon this forum for feedbacks.

I wanted to bring to your notice that your service from Dubai (DXB) to Kochi (COK) is pathetic, whereas your service from Dubai (DXB) to London Heathrow (LHR) is one of the best in its category.

Need to know, why there is a discrimination in flights to different destinations?

To give an account of the story, I booked a Return ticket from LHR DXB COK. The flights LHR -> DXB and DXB -> LHR were truly world class, whereas the ones from DXB -> COK and COK -> DXB were equally pathetic.

DXB -> COK - Quality of the plane was very low. The plane was an old timer. Service mentality of the stewards was very bad.
COK -> DXB - Eventhough, the menu had 2 Non Veg meals and 1 Veg meal, when I asked for a Non Veg meal, your flight had no stock of it. Only Veg Meals were available. Again, service mentality of the stewards was very bad.

If you want to coampare 2 extreme way of catering / servicing, I suggest you go on a trip from LHR to COK, via DXB.

I have spent £ 525 for my Return ticket (which is comparatively on the higher end) and unfortunately, have to say that I am thoroughly dissatisfied with the Service. I would definitely say, Spending this much amount on this flight was not worth it.

No matter how good you cater to one location, if the service is pathetic to other locations, you wont be considered as top class. I suggest, you work on the discrimination part immediately. Cultures might differ, but all should be treated equal.

Travel Details:

E-Ticket Number: 176-[protected]
PNR No.: ZVXUUE
Ticket Issue Agency: SOUTHALL TRAVEL

___________________________________

Thanks and Regards
[name removed]

Hi there

I have a claim going on since last Oct. please have a look at the attached files and forms for the reference. (claim No. IKAEK36983/26Nov09/0659GMT)

I have made few phone calls since but not a proper answer or decision made yet.

I was travelling from London to Tehran, my luggage was never received when I arrived in Tehran, completed the relevant forms and I had to come back to London after few days, I have never been contacted about this claim and I do not know what to do next.
It is appreciated if you could finalize this claim and sort my problem out with Emirates.

Many thanks
M. Saadat Panah

on arriving at Bangkok airport 21/04/10 i went to check on time ek375 9.55 departure to Dubai was told they had to change my flight was then given a date 16 days in advance can an airline do this with my seats both ek375 and connecting flight ek019 Dubai to Manchester arrived on time why was i unable to take these flights and given flights 16 days in advance i am know paying for hotels until my return date can i get any compensation i cant even find an email address to complain to emirates direct

Hi all,

One of the worst experiences that can happen to a passenger of such an reputed airlines like emirates. Last month I had traveled to india from us via dubai. Both my checked-in baggage did not arrive at my destination and it took 2 days for emirates to deliver the baggage. Added to the trauma, one of the baggage was missing a new laptop that I had. The baggage was delivered home in a neatly packed plastic bag with emirates tag on it. When opened, the laptop was missing and a complaint was filed with local emirates office. I had provided proof of purchase and other details. After a week, the irresponsible emirates staff replied that they are not able to help in this regard and sent an apology letter. Is it not the responsibility of the airline to deliver baggage on time and at least with all contents intact?

I don't know if there is any number to call and talk to an agent or write an email to senior officials regarding this.

Please don;t fly with emirates. I have heard about delayed baggage delivery, but this is unacceptable.

Thanks,
Vijay.

The attitudes of flight attendants sri lankan mostly, on board emirates ek 818 from ruh to dxb 27th march 2010 and ek 651 from cmb to dxb on the 13th of april 2010. The former wouldn't serve my 10yr old son a glass of juice or water saying it was a short flight, whereas I saw her serve many passengers around me with alcoholic beverages. Maybe they got priority based on skin colour? They were westerners no doubt.

The later when requsted for a blanket and pillow asked me to check an empty seat and get it. Which I did because I needed them. Would she have done the same had I altered my skin colour and had a ""western face"" I wonder? And the former crew member was sri lankan, her name anu.

I flew emirates after a decade and sad to say the service lacks the quality it had back then. It was worthwhile to call it an award winning airline because it was back then. Now it leaves much to be desired.

That was to be my last flight with emirates, qatar air keeps it's name to the hilt as a 5 star air line, where the crew serve you with dedication, good pr, and care irrespective of cast, creed, and origin. Maybe emirates staff should take a leaf or two from qater air, because after reading the numerous types of complaints on emirates I feel they need to change, and change quickly, or it could be the beginning of the end of the mighty emirates.

Safra rahman.