Emirates
Reviews and Complaints

From,
Dr. Priya ramany,
P. O box-132263, gharnatta street, jeddah 21382, saudi arabia,

To,
The head, emirates airlines dubai,

Dear sir,

Sub:resentment over the poor catering services, poor in flight services on board of ek-804, 241, 242, 243, ticket no:176 [protected], pnr-dsa7fw, dt-09-06-08

I had the unfortunate experience of traveling in emirates flight for the first time from jeddah-dubai-toronto. Let me detail my unpleasant experiences on board.

Iam a pure vegetarian, I don't eat-even eggs.

Ek-804 said that I have not specified veg. Food, hence they let me to starve from jeddah to dubai.

On reaching dubai as well as in toronto, at the airport emirates help desk, I made sure to order for vegetarian indian food covering enroute. To my surprise, I was offered hindu meal which had
Mutton, tuna in breakfast!

When I protested to the in flight supervisor, she gave me a staring look as though, I am unnecessarily fussing for nothing, took a note of my complaint and told me that there is nothing she can provide.

Again I was filling my stomach with water and air, thanks to the kind services on board.

If it is difficult to provide a simple vegetarian meal, you should have told me so, since I would have got a parcel arranged for the entire journey.

It is a shame to pronounce emirates airlines as the best in services, when it is absolutely not true, looking at what I have gone through.

Iam planning to share my bad experience with the media of saudi arabia so that nobody else suffers this treatment in the future.

It is a shame on the emirates to offer such poor services and charge sky rocketing prices for the tickets.

Hope that atleast there will be suitable action and reply to my accussation asap.

Dr. Priya ramany, 00966-[protected]
Dt:6-08-08

Hi, I have just returned back from my trip to London on Emirates, I am not surprised to read about all the complaints this World Class Carrier is attracting!
For me, I have a few complaints as follows:
1) I checked in online at Emirates branch office in Abu Dhabi, about 5-6 hrs before my flight EK 005 from Dubai on Wednesday 30th July. my first "gripe" is that they have a facility for check-in, which then requires you to print the confirmation of your checking-in. This very large facility unfortunately do not provide a printer for printing such a document!
2) Although when I checked -in, the confirmation was processed along with an option to change your allocated seating. On seeing that the seat was shown as being directly next to one of the exit points, i accepted it, as it provided a lot of leg room. My problem came when on boarding the plane, I was asked to sit in the row behind the seat next to the exit point. Obviously the layout of the plane they use while checking-in is not to be trusted!.
3) My wife and 5 kids had already flown with Emirates about 2 weeks ago and they had a problem that the "kids meal" she requested when booking her flight were not arranged!
4) On arriving in London, my wife requested a change of return date for my eldest daughter, she was told on the phone that this was done - no complaint! But a week later when my wife in London requested that I (father) be seated next to my 4 kids on the return journey which we had on the same flight, she was surprised to hear that all of the kids flights had been changed as per my eldest daughter's flight - complaint!
5) On the flight back with my kids on 3 August via EK 033 from London, the air crew were extremely uncaring and completely robotic in their dealings with the passengers. At one time though, after being delayed nearly 1 hour due to a passenger not showing up at boarding time, one of the HOSTESS's a chinese lady while following procedures to identify all hand luggage, broke out in a rant and rave that no one was claiming a bag which had been stowed away!
6) After boarding the plane and sitting for over one hour, my youngest (9 year old ) daughter was feeling very hungry, I told her to go to the galley and ask for some snacks. She went back and spoke to some staff who sent her back that food will be served soon ( we had not even taken off at this time!) After almost 45 minutes after we took, my girl again said she was feeling hungry, I asked her to stop the "LADY" and ask her again, again the answer was we are about to serve food soon. 10 minutes later, the drinks tolley was wheeled to the front and after half an hour had still not reached us at the back of the plane! On seeing that my daughter was so hungry, I went to the galley behind our seats where the crew were chatting away and asked for a snack for my daughter who had asked for the same over one and half hours ago. One air steward responded that the food will be served soon, when I told her that we have been told this for so long! then replied "well does she want dinner or not?" I replied that yes but in the mean time, pls give her a snack ( I was very annolyed by this time!). He then handed me two (small) packets of salty biscuits!.
7) Eventually the food was served to us, only to be told that although the menu had two options for the main course, unfortuanately only on option was now available! ( what was the point of providing menus?)

Anyway, this complaints list may grow further since, my wife and daughter are yet to travel back to Dubai (on separate flights) and lets see what happens then...

S.K. Hassan

8) During the course of the flight, I saw a stewardess (accidentally) slap a small girl ( maybe 10 years old) in the face and she merely said "sorry" and then carried on with her work! Then at one, time as I was sitting in an aisle seat, one of the stewardesses ( same Chinese looking lady) jabbed me with a food tray on her way past.

On July 31st 2008 I took flight from Karachi at 11:30 PM to Dubai then to NewYork. The Ground Staff specially supervisor in Karachi, Pakistan was very rude. I have made 6 trip in 6 months with emirates and spent about 16k US. I was very dispoint with Stuff in karachi. My 3 suitcase was over weight by 3 kg and I was told by supervisor to pay 15000 rupees and otherwise he threaten to close the counter and won't let my fly I was with my son. I had no choice I gave him the money and he put in his pocket I ask for recipt and both supervisor were making deal with each other I never got recipt and they threaten if I ask for recipt they with not let me fly. I want emirates airline to take action on this 2 supervisor and refund my money.

I have always flown air new zealand as the service has always been excellent both over the phone and in person. I was recomended the emirates airline, so I thought I would give them a try, as I am buying two tickets for my parents to fly to australia, for my mothers 70th birthday. Monday 14.7.08, I tried booking airfare tickets for my parents on-line and after so many failed attemps, and no success in booking, I gave up. I contacted the emirates office and explained that I was having trouble on-line, and all the operator could say, was that I must have done something wrong. I have booked on-line before, and never had a problem. The operator was not helpful at all, and the phone manner was not pleasant at all. I tried again that night tues 15.7.08, and to my dismay, I was still unsuccessful. I rang the emirates office, once again, while on-line, and the next operator I spoke to, I could hardly understand. This operator told me that I couldnt book my flights on-line, they had to be booked on the phone (Where on the website does it say that?) this operator was very frustrating, I was placed on hold 4 times, and had to repeat booking details 3 times, and in the mean-time became very irrate, with the service I had recieved over all this. I told the operator I was ready to hang up, and book with someone else, as I couldnt understand him and he asked me to stay on the line.In the end I booked and made payment, and hopped off the phone not a happy customer at all. I paid for 2 e-tickets, which were suppose to be sent to my sisters email address in n. Z (To pass onto my parents) , and she should have recieved them that night. Wednesday 14.7.08, I rang my sister in n. Z to confirm she got tickets, and she didnt recieve them. Once again, I rang the emirates office, and believe me, by now I was "steaming"! I got a lovely operator (Suprisingly, after the last two) , explained my situation, and that I was not happy, and she told me that the e-mail address details were wrong and thats why my sister never recieved tickets. Now that just topped the whole "bad customer service", for me. I had repeatly told the operator all the details, and he still got it wrong! This is not good service, at all and I am not happy at all.In fact I am now worried about the service my parents are going to recieve on this flight. I think my parents deserve to be upgraded from economy class, that would make me feel better, considering the poor service I have recieved, this would be greatly appreciated. I dont believe anyone should recieve service like this, and that compensation should be in order. I would like to hear from someone about this immediately. I await your reply.

Quality of emirates is all a myth. Emirates is one of the best of worst airlines of the world.
Traveling with kids and the treatment and service were of the type of service you expect behind a macdonald's counter. No care or concern for any of my requests. Kids next to my seat in the economy class were treated as business class. Upon my asking, the busboy's (Based on my experiences and the cheap level of service, this is what they deserve to be called) response, oh we are out... I asked why were they treated and provided differently... Oh we are out of stock! I had brought a kids stroller that they authorize to bring on-board, on both trips from london to karachi and back, they were forced to be checked-in, no other means of stroller-type service was provided, they knew I am traveling with two kids (One infant). Three hours of layover left me carrying the 3 carry-on pieces and holding the infant. The emirates person at the counter in dubai for filght dubai-karachi, intentionally without informing me changed my seats from front (Where a bissonnette can be placed) , which were already confirmed at the counter in karachi, to elsewhere where no bissonnette can be placed. On-board I got furious of this and all your so called representatives had to say was... Oh we can't do anything! Take it from a mom of 2, making the biggest mistake to fly emirates. It only makes you believe that the level of trash service is reflective of people and culture of the emirates that are there to so called 'serve'. I have lived there also. I am thinking of filing a discrimination lawsuit. Everyone I meet from today on... Will be hearing my experiences flying with the crappy emirates.

Bottomline: you pay more for your ticket to deal with their utter discrimination, disregard and disrespect.

24 june 2008

To the manager
Complaint department
Emirates airline
Dubai, united arab emirates

Dear sir/madame,

I have decided to formally file a complaint against a certain & ldquo;francia”, one of your employee/staff at the emirates airline’s passenger handling section with regards to the severe and worst experience I have ever had in my 9 years in uae.

To wit, that today (24th of june 2008) , as early as 1 am in the morning. She informed me that my mother
Severina mariano agustin, a passenger of ek 333 flight from manila bound to dubai has been offloaded, and she vehemently argued with me over the phone that my mother who is ill and in wheelchair, was denied boarding at flight ek 333, the time was 1850 manila time.
As I was about to fetch her at the dubai airport from 10:30 pm last night (23rd of june) , I placed a phone call at your handling section to double check why my mother was not yet appearing. It was already 1 am the next day (24th of june). She advised me to contact the emirates office in manila to verify why my mother has been offloaded and denied at the boarding.

What concerns me, is francia’s unwilling to give assistance to me as I requested. On the contrary, she rudely and arrogantly insisting that my mother was not on the flight ek 333.

I decided to go back home to sharjah, around 1:30 am, I received a phone call from emirates airline
Handling section from a certain & ldquo;chris”, who was so kind to inform me that my mother was in marhaba services counter at the dubai airport, and with an assisting person with the wheelchair.

The numbers that I called are the following: [protected], [protected] and [protected], only to get disappointed when I received a phone call from a mobile number [protected] own by a certain & ldquo;francia” with regards to the unconfirmed information about my mother.

I was so dismayed last night by her rude behavior the way she talked to me on the phone, and she even hunged up the phone 2 times.

This worst experience in uae I had from my own compatriot who is really out to put me into a big mess last night. I had to made an overseas phone call to my sister in the philippines, if my mother is indeed denied boarding, she must be roaming around the naia airport in manila. I was so frustrated, because my mother is sick, she couldn’t utter a single word, although she can communicate, because she can write and read. It is due to her recent mild stroke, the reason why I am bringing her here for medical check-up.

The taxi, which I asked to drive as fast as possible from my house in khalidiya, sharjah had a nearly escape in minor road accident. My mother and the assisting person with the wheelchair, had been waiting for me since 12:30 plus midnight.

I really appreciate the assistance provided to my mother of emirates airline. That is undisputable.
I have been travelling emirates since 1999.

My main concern, is for your good office, that a certain & ldquo;francia” who is my compatriot, also a filipino,
To be reprimanded. And be subjected to a training seminar how to handle various passengers regardless of origin, color and race.

I therefore, am thankful to a certain & ldquo;chris” whom I got to know that my mother is indeed at the airport and not being denied boarding at the ninoy aquino international airport in manila, philippines yesterday, 23rd of june 2008 at 18:50 hrs. (Manila time)

Again, I thank you for assisting my ailing mother.

Grieving emirates airline customer,
Manolito m agustin
[protected]

Extremely poor quality of food served on flight ek-547 from kolkata to dubai on 13/5/08. I submitted a complaint to the airlines cabin staff on the said date while on flight.. Hope something positive comes out of the complaint. No breakfast served although flight take off requires early morning reporting at the airport. Food supplier at kolkata playing mischief with the quality of food. Immediate attention required please.

I flew with my family feb 06.08 from heathrow to dubai. My holiday was a disaster, my twin pushchair got damaged, and dubai emirates help desk were very unhelpful, for the whole of the holiday my sons and i struggled, me and my partner could not do anything separately without the pushchair. Emirates promised they would get in touch the next day at our five star hotel, however they failed to do this. Using our contact phone we made numerous calls to emirates, without much success, finally we had to ring england mama and papas store for proof how much our pushchair cost and that we purchase this. england were very helpful, however the calls made has now landed us in a nine hundred pound bill. Finally on the last day emirates agreed to buy us a replacement twin stroller, i was so upset as this ruined our holiday landed us a heavy bill, emirates did not even say we would be able to make calls from their desk or to fax. Following this on our journey back my sons were not provided with a meal, explanation given by staff was it was an error made my ground floor staff. This is atrocious, i have a good mind to go to watchdog regarding the appalling service emirates has provided. my ticket number is e1761797299769-772 my contact number is [protected]. To top this all off emirates not once apologized.

Because of some security problems, the Emirates flight on 10th May 2008 from Khartoum to Dubai was cancelled, I managed to get another booking on Monday 12th May, but the flight was also cancelled, so I couldn’t catch a very important appointment in USA which I was supposed to enter through New York airport (via EK). My complain is that the passengers found a very tough treatment from Emirates staff, especially a lady called Fida (she is like a supervisor in the operation staff) in Khartoum Airport Office. She closed the office at about 3.35 pm after she informed some people who came so early that the flight was cancelled, then she left around 3.45 pm before the check in time (4.30 pm). I myself offered her to help me to open the ticket to another airline but she refused and left quickly before people come and ask her. She didnt aplogise and all passengers felt so bad for the way they were treated. Many other airlines left on time except Emirates. Some people had exams in other country and they missed it. a lot of people gathered near the office but no one from Emirates staff was there.Iam frequent traveller via Emirates. iam even a skywards member having silver card no [protected]. I expect to be compensated from missing my appointment with a US governmental body and from bad treatment from your staff.
Thank you
Ashraf

From: [protected]@hotmail.com
To: [protected]@emirates.com
Cc: [protected]@citechco.net
Subject: complain against emirates' most terrible customer service & consequential severe damage
Date: thu, 1 may 2008 16:15:04 - 0400

Immediate attention please !

Dear mr. mostafa karam:
Vice president of emirates customer affairs & service audits.

Ref: complain against emirates' most terrible customer service & consequential severe
damage !

This refers to my 'appended below memo' made to emirates, new york, usa, on 4/28/08 and 4/29/08 (at [protected]@emirates.com) consecutively and repeatedly—preceded by my long telephone discussions with emirates two passenger fare & services agents (one was ms. trushali) on 4/23/08 at around 11: 00 am.

The said self-explanatory memo should reveal my deepest frustrations, rejections, and more importantly the consequential damage caused to me exclusively because of horrendous emirates customer service at its new york (usa) office. please be recorded that I had the experience of modest frustrations with emirates new york over that last few years. I am compelled to bring it up with your excellence because of the irreparable damaged caused to me following emirates absolute disregard to my concerns.

Hence, I am decided to take it up to the highest level, even at the international air services complain board, if so called for.

I would look forward to having my grievances properly and immediately addressed by your good office.

Thanking you in anticipation,

Sincerely,

Syed r alom
117 lantern way,
Carrboro, north carolina,
Nc [protected]
Usa
E-mail: [protected]@hotmail.com

Cc: (i) victory travels limited, dhaka, bangladesh
attn: mr. shafiqul alam (marketing manager)

(ii) manager/director, emirates new york office, usa.
_____________________________________________________________________________

Attachment: memo e-mailed to emirates, new york, usa

Most immediate !

To whom it may concern:

I am, alom/syedrafiqulmr, writing this memo with deep frustrations and despondence. I have one-yr. valid emirates return-ticket for the journey: dhaka/bangladesh to rdu/usa and rdu/usa to dhaka/bangladesh. I have been traveling with emirates on such arrangement since 2000, while I had to take an irritating process of 'revalidation' from emirates ny office prior to my each return journey from usa. however, my dhaka travel agent has issued 'electronic ticket' this year so as to skip that process.

While rescheduling my return journey, I contacted the emirates passenger fare & services of new york on 4/23/08 at 11:00 am over telephone. following a long hassle, I succeeded in making my case clear to the agent ms. trushali. she was both receptive as well as understandable as to my two immediate concerns: (i) cancellation of my tentative journey from rdu/raleigh on 4/28/08; and (ii) rescheduling my return flight at the earliest. ms. trushali assured me of my upcoming flight cancellation and promised me to update by return email about rescheduling the return journey upon confirming some specific queries with the emirates/dhaka right away.

Ms. trushali has my both e-mail address and telephone number. but, I have no feed-back from her as to date. indeed, I am tired of such customer relation of emirates !

The following are the major highlights of my electronic ticket:

Passenger name: alom/syedrafiqulmr
Date of purchase and place: 08oct07 [protected] bd
1760/dacmo abc-air limited/dhaka
Ticket no: 0 176 [protected] 6 (not valid after 11oct/08)
Terms: non end/rert/vld on ek/aa only
Itinerary: dac-dxb 585y-lgw ek 011y-rdu-aa174y on 12oct/07
rdu-aa174y to lhr on 28apr/08 to dxb-ek002y on 29apr/08
to dac-ek 582y on 30apr/08 ** return journey **
Travel agent: victory travel, dhaka, bangladesh

I would definitely expect emirates to attend my concern forthwith.

Syed r alom
117 lantern way,
Carrboro, nc 27510,
E-mail: [protected]@hotmail.com
Tele: [protected]

Conluding remark:
Despite my repeated and consecutive approaches to the emirates customer affairs and audit through e-mails,
I am left stranded and so remaining uncertain about my immediate arrival in dhaka, bangladesh. I have a valid electronic return ticket issued by the emirates, and I have a time-bound compelling business priority in dhaka. notwithstanding that, I have no reply from either emirates new york/usa or emirates dubai customer affairs till date. of more humiliation, I just received a message from emirates, dubai, that they are closed !

Passenger name: radhika kochhar
Eat no: 48g
Date : 16april 2008
Flight : ek 029
Boarding time: 09:05

I was very happy and excited, since I was travelling by emirates for the first time.. I flew from delhi-dubai-uk.
But the behaviour of the flght crew had put me off. During my flight from dubai to uk.. I was asked about my food prefrences, and I clearly told them I am strict vegetarian, and would prefer if you serve me only vegetarian food, after waiting for half an hour I called the hostess and asked if I will be served she said yes and bought me food, I was shocked to see fish in my food as I had specifically told her about my preferences, I called her and asked to take back the food, same thing happened with my co-passenger mrs. Radhika gupta aswell. She made faces and said that we do not have vegetarian food I gently asked her to serve us some fruits.. After waiting for while I called her again, she then came with two servings one for me and for my co-passenger, she said that these are vegaetarian food, but they looked altogether differnt, so I asked if she could please explain what the difference was, she said one of them is vegetarian and the other one is spicey vegetarian, I kept quite because to my knowledge she wasnt very happy serving us both, as her actions were very predictable. She dind not even know what food she was serving therfore she gave some bizaare explanation.
When I opened my food it had pasta and some salad and rest all the dishes were empty. I have absolutely no problems with that as that was the best emirates airline could provide there customers.
My co-passenger was served indian meal which had dal-rice-and other stuff.
Anyhow, moving further, which was so unexpecting from such an reputed airline crew, while serving the breakfast no one bothered to ask me and the lady if we need anything or are we hungry. That was stilll okey because I thought to myself that they might not have anything hence they havent served us. After sometime another hostess came along with the coffe kettle and asked me if I need it, I smiled and politely said I dont have the cup, she apologised and went back and asked the same hostess to attend me and my co-passenger, she came to me and apologised for not serving before, I said it's okey and requested her to serve me only if they have vegetarian food otherwise I might aswell stay hungry and not regret later. She went back and brouht two different meals, (Again).
This was something which got onto my nerves, because the moment I grabbed a bite I got panick because it was chicken sandwich, I called her and asked her what have you done, and asked her to send some senior to speak to me, no one came for 5-10 mins, and then mr. Sayeed mehmood came (flight stewart) and asked me what the problem was I explained it to him, thinking that he will be sympathetic and would undestand that this is very religious to me and she has sopilt it by serving me and ignoring my requests again and again, instead he kept laughing with one hand on his mouth and behaving as if I am some kid and told me on her behalf that she asked you if she can give you chicken sandwich, I got furious with this reply because this was an cover-up for her, I asked him how could she lie point blank on the customers face. Am I mad requesting again and again to serve me vegetarian meal, I futher asked him to please get serious while talking to customers, he asked me to give him five minutes. He came back with the list and said that no request was made from my end to serve vegetarain food, I told him that, this is an altogether, different issue, because I asked the hostess twice before serving me meals that please do not serve me non-veg food, and if you do not have I will understand. She just was ignorant. I then asked him to give me a form to make a formal complaint. Still he was non-serious about the issue on seeing his behaviour I asked him to make me speak to his senior, mr sayeed mahmoud (flight persor) he was a gentleman who listened very carefully and asked me to give everything in detail, which I did, and I verbally told him that the hostess (Veera) was making faces to me. The name was told to me by the (Flight persor)
As I could not read from her batch. He asked me to give this in writing aswell so that the proper action can be taken against them. Which I did, I was asssured by them that they will get back to me asap.
It's been12 days and no one has got back to me, I therefore request your goodself to kindly get back to me asap. Otherwise necessary action will be taken form my end.
Thank's
Radhika kochhar

On 21st of april 2008. I checked in karachi airport, the lady was in check in desk so I approached the desk and said hello to her and handed my passport and e-ticket and requested her that if she can issue me a window seat she remain quiet and concentrate on talking to her colleague then she passed me back my passport and boarding pass so I asked her again that if she give me the window seat which she reply me yes anyway I boarded the plane from karachi to dubai that was fine I had a window seat I arrived dubai and catch the connecting flight to manchester when I boarded the plane but when I reached to my seat then I found out my seat is not the window seat but opposite the toilets and next to lady and her baby so I asked the flight attendant if she can move me from that seat and I explain her that I requested for the window seat she reply me that she will try and come back to me but she did not come back to me after that so I again ask for the senior staff the lady came after an hour and I explain to her everything she appologise to me and pass me the complaint form and she said to me she going to have a word with her colleague and then she come back to me with the explanation but like others I did not see her again I feel very disgusting, I always travel with emirates because of thier excellent service and very proffesional and friendly staff but after this experience I decided not to travel with emirates anymore. Emirates need to look at thier staff training specially when is lots of competitions in these days between airlines

My mother is a elderly woman who recently traveled from england via dubai to south africa. At thabo international airport her luggage was delayed hence causing her to miss her connecting flight to durban. She had spoken to emirates customer services who informed her that there was nothing that they could do for her and if she could wait for the next day, they would arrange a flight. Being only 6 a clock in the evening, this request was impossible as her health would not permit it. She had purchased a ticket at her own cost that evening. Now we were faced with the exact situation earlier that month, but emirates accepted the blame and arranged for the very next flight to durban.

Beware first class air traveler
This is to alert first class air travellers of serious problems with emirates airways. Main reasons for concern are poor ground services, rude staff, maintenance problems in first class cabins, not taking care of luggage entrusted to the airline. My reasons to bring this to traveller’s attention are I want to prevent others from experience to problems I and my wife have encountered.
My main reason to use emirates airlines was the direct service to dubai, which we visit every 4 to 6 weeks on business.
Here is a list of what I encountered
24/03/2006 melbourne to dubai
My wife’s & ldquo;apartment” was a disaster, as neither her so called & ldquo;advanced hand-held controller” nor anything else did work.
She had to suffer for 14 hours without tv, lights or being able to adjust her seat. No other seat available, as the plane was full. We changed & ldquo;apartments” every few hours to allow my wife to get some sleep. Apologies from emirates and 10, 000 extra miles (23, 093 are the miles earned for that flight anyway)
25/03/2006 dubai to amman
The plane used was old and first class bottomless seats which we fixed by sitting on our pillow. Not even as good as etihad airways economy class seats. Ok, it was only 3 hour each way.
2/04/2006 amman to dubai
Better aircraft with bottoms in the seats

7/04/2006 dubai to melbourne
Home journey went without any problems.
3/10/2006 melbourne to dubai
At check in melbourne we were told in no uncertain terms that & ldquo;only one carry on piece per person”. When I pointed out that we are in first class a supervisor intervened and two pieces were allowed.
4/10/2006 dubai to new york & ndash; ok
12/10/2006 new york to dubai
What a disaster with our luggage. We had four suitcase checked in but none arrived with us in dubai. Late afternoon we were informed that three cases had arrived, but only two were delivered. It was midnight when the other two cases arrived, but to our horror many items had been stolen from our locked samsonite cases. Police and security was informed, as our total documented loss was aed33, 410 or around us$9, 600.
After month of investigating our claim we received a short email in january advising us that as emirates is not a common carrier they reject our claim and we should claim on our & ldquo;home insurance”!
Our own investigation in dubai revealed where the theft occurred.In the lost luggage office, which has no video camera observation, all goods are just on shelves in the storeroom behind the counter. Goods can be taken straight out on to the street without any security checks. When lost luggage arrives in dubai it is x-rayed and a security strap fitted around each item. This also explains why only two cases arrived in the afternoon with the security straps intact and the other two cases at midnight without any security straps. The x-ray must have revealed what the contents in each case was and so the two cases with newly purchased items were held back for a session of & ldquo;look what is in here for me (The thief).
I had booked and paid for return flights february, but after this disaster a cancelled the flights, but had to wait 5 weeks for a refund.
We then started using etihad airways, which took a little longer, as we had to fly melbourne to sydney and then travel by car to dubai. . But what a service from a new airline.
On travel agents advice I booked again in february with emirate, as I had to work in dubai one week, go to amman for an exhibition for 6 days, go back to dubai for one week and also go to oman. To avoid unnecessary travel from melbourne to sydney and then 4 car trips between dubai and abu dhabi.
24/03/2008 melbourne to dubai
My first class seat from melbourne to dubai only returned half way back, made loud creaking noises when I tried to tell it to go back and even when the staff tried to reprogram the computer to make it work it would not budge. So I had a rather & ldquo;forward & ldquo; position during landing.
29/03/2008 dubai to amman
Slow and poor service in first class
4/04/2008 amman to dubai
Got back to dubai at 10pm and went to get my hotel transfer by emirate car service and was quite rudely told by a female counter attendant that I did not have a booking. When I asked how to get to the hotel, she pointed at the door and mumbled something like & ldquo;taxi”. Well that was it and I had to wait in a queue for 50 minutes before I got a taxi for which I paid my aed50 and got to the hotel at 11.15pm.
As I cannot get a first class seat out of dubai to melbourne with either etihad or my old favourite singapore airlines, which all round are the best, I am dreading my flight with emirates back home.In the past 5 month I have travelled all over the world, but never experienced the rudeness from airline staff anywhere as I received here in dubai.
The latest today 6/04/2008 at 7.30pm
Whilst checking on my flight details via the internet I have just discovered that my confirmed reservation on the 10/04/2008 dubai to melbourne was not there even all my past history files with skywards have been wiped out. When I rang reservations I was informed that I had a & ldquo;no show” and all my paid for flights have been cancelled. I don’t know about a & ldquo;no show”, as I did fly with emirates back on my booked flight from amman to dubai. When I asked where can I complain I was given emirates phone number [protected]. Rang that number and got a recording that the office is only open from 7am to 3.30pm. So the saga continues.

I have watched with interest the recent media coverage over BA and the baggage fiasco in T5, Heathrow. In comparison to the recent experience of my family having our bags fail to turn up was merely the smallest
inconvenience. When my Australian partner travelled to Australia with our two young children (dtr age 3 and son aged 16 months) to see her terminally ill grandmother in February from Newcastle Upon Tyne, England little did we expect what drama, stress and shocking incidents that Emirates Airlines would subject our family to. This included a Fathers worst nightmare.

On the return journey from Australia on the 6th March Nicole and the children were disembarked when the plane was diverted to Mumbai in India after another passenger became ill and my son started to develop a rash (which was later diagnosed as chicken pox) on the flight. The passenger, Michael Edgeley, who was taken ill unfortunately died and this has received media attention in Australia and the uk, eg: http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2008/03/11/waus111.xml
but there was another story that unfolded that night which until now has not been made public.

We had no argument about our son receiving medical inspection at the time but the actions of the airline were truly shocking and unacceptable. They;

• Called me up from India to tell me that one of my family was dead, in error. I was in total shock but instead of explaining that there had been a mistake they just put the phone down on me.

• Put the safety of my partner and two young children at risk by driving them around Mumbai in a dangerous, old taxi without seat belts or doors that closed properly in the full sweltering heat of the day with no air conditioning. After hours of suffering with these unacceptable conditions my Daughter also became ill (later diagnosed as a viral infection). •

• If your child contracts chicken pox you might get a local GP to confirm it but instead of calling a doctor to look at him in the airport they took my partner and two young children, none of whom had any inoculations, across Mumbai to two third world hospitals, exposing them to all kinds of potential diseases.

• Attempted to get our children admitted into a filthy third world hospital. As a consequence caused both my young children to get additional severe respiratory infections which meant they were not well enough to return home, and requiring both to have antibiotic treatments before they could fly.

• Expected my three year old daughter to sit by herself on the flight from Dubai to Newcastle, putting us through the stress of refusing to board the flight until the staff reluctantly sorted the problem out

• Provided no food for our children for the whole day when they flew back to the UK. The incompetent airline staff failed to re-book the original food requested for our children on the flights back from Mumbai. It was little surprise that both children arrived back in the UK totally stressed and in my daughter’s case physically ill.

• After all that had happened the airline left our luggage behind in Dubai, so we had to wait and hour and a half in Newcastle Airport to find out our bags were not on the plane.

• Staff subjected my partner to abuse. Cabin stuff vindictively harassed my partner and called her a bad mother as they mistakenly believed she had requested an upgrade to First Class for herself while flying to Australia!

• Staff blatantly lied, were uncooperative, were unhelpful, failed to call me back when they said they would, provided no method of actually getting to speak to a senior member of staff to deal with the case and
unbelievably told me that in what was an immediate emergency situation they hoped to get back to me with a response possibly within eight days – providing I put everything in writing by email to them.

The airline has suggested that the medical treatment provided when they were disembarked was more than adequate for the circumstances and in the context of cultural differences between India and the UK. How can
dangerous transport and exposure to third world conditions be in any way adequate or acceptable? We had full medical cover via insurance but the airline insisted on taking them - against their will and on the basis of lies from the local staff – and ended up having to sign waivers when we refused any further medical treatment in a filthy municipal hospital and requested a doctor attend once they had been housed in a quality safe local hotel.

The airline have apologised to me in writing for the stress, discomfort and serious errors which have been made in this case. However, they are refusing to pay any compensation to us for all the things they have done. I understand that there is no legislation which would oblige the airline to compensate us for anything which they have done so any payment is discretionary. You therefore have to wonder exactly how much worse circumstances would have to be before Emirates would be willing to compensate any of their paying customers. This contrasts with our last flight to Australia three years ago when BA immediately gave all
passengers £30 vouchers due to the TV system not working between Melbourne and Singapore. Contrast the minor inconvenience of having no TV with what we had to endure with Emirates and judge if their response is entirely appropriate!

Emirates claim that there is nothing to compensate as they acted more than adequately. That as they provided cover from a Special Assistance Unit for our trip home (and how wonderful was our journey back with this special assistance!), bought our son a bag of nappies (when they had to wait for their bags to return to Mumbai from Dubai) and paid for the fantastic Indian taxi across Mumbai we should expect nothing else.

Emirates website boasts how wonderful the experience of flying with young children will be from “booking to disembarking”. I certainly would not trust the care of my family in the hands of this airline ever again. I would also warn any other family to be extremely wary about booking a flight through Emirates based on what happened to us and how we saw other families were treated on their flights. As experienced travellers we were shocked by the utterly unbelievable series of events and the staggering incompetence. We put our family’s lives in these people’s hands when you fly and I would just not trust Emirates again.

As well as all the trauma and ill heath my family endured we had to spend a lot of money and I had to take time off work to help fix the problems which Emirates had caused. This cost is of course insignificant in terms of getting my family safely home – especially as at one point, thanks to the airline, I believed one of them was not going to be coming home alive. However there is a principle here which concerns me. Emirates refusal to offer even a penny of compensation is an insult as it shows that they clearly don’t value customers and I hope any potential customer thinks twice about flying with these people.

I need your help to redirect this mail to the proper Department of Emirates Airlines and get me justice from Emirates Airlines.

My wife and 2 daughters are traveling by Emirates flight from Delhi to Lagos vis Dudai.

Since the ticket of my wife and youngest daughter was booked as Lagos/Mumbai/Lagos the eligibility for baggage is 40 kg as assured to us by the travel agent and Emirates office here.

We changed the return ticket sector from Mumbai/Lagos to Delhi/Lagos and our travel agent assured us the 40 kg allowance would apply since it was a ticket originating from Lagos.

At the airport my family was harassed by the Airport Supervisor of Emirates Mr Rahul Lal and the staff Jaswinder Singh who did not allow them to carry 40 kg.

This forced them to pay extra baggage and alos leave behind stuff they wanted to carry putting us through trauma.

I am surprised that a reputed Airlines like Emirates can behave in such a shoddy manner misbehaving with women passengers and not allowing them their eligibility under baggage rules.

Stringent action needs to be taken against the 2 officers and also refund made to us of extra baggage charges paid and for loss of items we could not carry.

Regards

Rakesh Sud

No 3 Ayinde House

No 2 Oju Oleben Close

Lagos

Nigeria.

Phone +[protected]

I got food poisoning on an Emirates flight on my way to my honeymoon destination of Mauritius in May 2007. It was the airline food, as we were flew from London to Dubai, then straight on to Mauritius. This was a long flight and we hadn't eaten anything apart from the airline food. The food in question was an omlette. The doctor in the resort was extremely concerned about my low blood pressure. I was on tablets for a week and didn't recover until about 10 days into my honeymoon, which was totally ruined. I complained to Emirates but they said it was nothing to do with them and said that they had no other reports of problems on my flight. Well, I couldn't get in touch with any other passengers to prove or dis-prove that. Thanks Emirates for turning what should have been the holiday of a lifetime into the worst holiday I've ever had.

Do airlines ever admit responsibility for food poisoning?

Recently I and my family travelled with emirates from moscow, russia to australia, sydney. There were: flight ek 134 moscow domodedovo & ndash; dubai on february 21, 2008. Flight ek 418 dubai & ndash; sydney via bangkok, february 22, 2008 at 0905.
In moscow I gave up our language to emirates representatives and the baggage tags were given to me. There were 3 bags originally.

At the sydney airport we received only 2 bags and I applied for the 3rd one, which was missing. It was february 23, 2008.
March 22, 2008 our bag was eventually delivered. So, it took almost one month to deliver our bag from moscow to sydney. We spent some money to buy cloves because needed them while our bag was coming to us. So, I would like to know what kind of compensation for so long time delayed baggage delivery can offer me emirates airlines.

Thank you for your time,
Vladimir shirin.

I taveled in emirates air lines in october from newyork to karachi, in flight there is no specified seat for disabled person in side plane very condjusted. When I arrived at karachi my luggage was missing and my wheel chair scooter was damaged badly I launched claims one for my bagage and one for my wheel chair scooter.In regard of my bagage I received after 10 days and in search of my bag I found my 2 items were stolen one of my I pod and other was my watch noted that this bag I opened in front of the staff of emirates air lines, I also launched claim of my stolen items.
Since now today is march 25th 2008 my case still not decided, emirates air lines offering me the amount $1651 against my whole claims. Where as wheel cahir scooter is around $3000. Due to late bagage received I spent amount in karachi they said me you send us your all bills so I sent them all my bills which are around $1250
So my total amount of claim is $3000+1250+1500 (Stolen items). So how can I accept $1651 against my calim. I am realy facing very bad days. I also offered emirates air lines if they think they can repair iyt please repair it on their behalf andtake future resposibility but they are not even give me any answer against my offer.
In my opinion I must say please never select emirate air lines specially for those who are disabled persons. On dubai air port ground staff of emirates air lines behaviour was very teasing and hateful with disabled persons.
Thanks