Orlando International Airport (MCO)
Reviews and Complaints

I traveled from Cancun Mexico making a stop in Orlando FL October 29, 2023 around 12:55 PM. From Orlando we transferred to our connecting flight 1694 to Westchester NY. In Cancun we purchased 5 liquors all were sealed. At Orlando airport checkpoint the security took my liquors saying they could tested. They STOLE MY DUTY FREE PURCHASED FROM CANCUN. I am extremely disappointed with these workers. Horrible its just horrible what they did.

On 9/30/2023 at 10:00 in the morning, I tried to park in parking lot A which was closed. no signs until you get right up there, then you can't get back over because of traffic. The two attendees were rude, one moved the sign to right in front of my car, I asked to move the sign back so I could try and get out and was told to back up. There is going to be a bad accident. then I could not find parking at the north no signs to get there.

My luggage arrived at LAX damaged. 3 zippers are broken. They were not broken when I checked my bag. The entire front compartment had no zipper to close it and the end of the zipper itself is ripped. This happened on July 9th at Terminal C. JetBlue was delayed 4 hours so I arrived at terminal C just before TSA was getting ready to leave for the night. The woman that took the bag told me to hurry because TSA was closing. How can you delay flights but not cancel them knowing that TSA is going to close BUT NOT INFORM THE CUSTOMER THAT TSA CLOSES AT A SPECIFIC TIME? Is that wh my luggage was treated so poorly? Because I showed up 2 hours before my flight deparyed and not 6 hours before my flight departed?

The damage done isn't something that happened in the plane. There was no turbulence or anything that could have done this kind of damage. This was the individuals handling the luggage. I NEVER HAVE LOCKS ON MY LUGGAGE, so there was no need to rip the zippers off and out of the lining.

Black female attendant was absolutely rude while boarding members. Would not allow military family onboard with military member despite not having a full flight. She also mentioned many times the flight was not full and still made families wait for no reason. She was unprofessional and rude to many families boarding. Our flight was delayed two hours and she was still inconsiderate.

My mother suffered physical aggression from an agent at the check-in kiosk roughly around 5:05 am EST. My husband, mother, and I were approaching the jet blue kiosk in MCO to drop off our bags today, May 12, before boarding flight 598 service to LaGuardia. My 68-year-old mother, Ramona Bazil 08.31.1955, approached the scale ahead of me and unfortunately rested some of her body on the scale; a male agent yelled at her in English, which my mother didn't understand. As I approached to assist my mother, I saw the agent push her, and my mother almost fell to the ground. I addressed the agent and let him know the safety risk he posed to my mother, as his actions were violent and could have hurt my mother, not to mention the discomfort of a strange man touching her unexpectedly and violently. An agent who witnessed the incident directed me to the supervisor. I explained everything to the supervisor while the aggressor was at the kiosk station. I presented to the supervisor my concerns regarding my mother's safety. The complaints made me late for my flight, and I left without receiving a written report of the incident. Rest assured, the supervisor is aware of the incident, and a few other agents at the kiosk witnessed everything. As I approach the aircraft, we feel unsafe, appalled, and mistrustful. I have a picture of the agent I'd like to share (see attached) to assist your investigation. The person next to him in the picture is his manager as we're discussing the incident. I took a picture because the agent refused to reveal his badge or name. I won't rest until I know the matter is investigated and receive confirmation of remedial action against this agent. I would greatly appreciate someone being in touch. I'm available to discuss this over the phone at 646.321.4417.

My son brought a lightsaber toy yesterday with him to the airport since it couldn't fit in in our bags. During bag drop we asked if we should put it with the luggage and the person in charge told us there was no problem to take it to the cabin. While scanning our items, we put it in the right direction so that it can pass through the scanner. But even though it was stuck the security guy insisted on keeping it going without fixing it, which caused it to break.

It was still brand new toy of a value of 43$ bought from disney parks onne day before our travel.

Good day Im suhas Traveling from MCO to FRANKFRUT i droped my luggage early before check in time as thier desk was opened after checking in they have robbed my personal stuff from my luggage currency of 3500$ & clothes when i reached frankfrut airport i found my luggage lock is broken bag was dammaged & things were stollen out just a irrespectfull behaviour as i was in hurry to catch another flight within 30 min i spoke to some lady on counter of Lufthansa but she said they can claim things on Last airport plese do not book flight again from this airport

I was picking up someone from terminal c last night 2/5/23 at around 10:15 pm. I pulled up for just a moment when security in the front said I had to move immediately. I just saw other cars sitting there for a few min. I responded that the person I was picking up was using the bathroom. I would be out of there in 5- 8 min. The security officer started yelling and threatened to call the cops on me. I said seriously just going to be a couple of min. Other people are behind me and in front and your choosing to pick on me. So I pulled up forward the cops came and the watched me and didn't approach me as I didn't do anything illegal. Then another security started to yell "move now move now". The person I was picking up was literally coming out the door as security was yelling at me to leave. A male security guard started coming up to me to antagonize me. He said what you going to do your not going to do anything. I just want to say this is the type of security you have working at your airport. I have flown to LaGuardia ,John f Kennedy ,Los Angeles Hartford,Providence ,Boston ,Worcester ,and MCO many times over the years in the past and I've never been treated like this. I understand if it was crowded but there isn't a need to yell at people or threaten people. That was an abuse of power. I hope some type of action is taken.

Remove my name+ phone +address from your very corupt tsa staff they discrimination against me brvus i'm disabled. I have bad vision from head injury.

The frontiers airline deny me fair service I asked for refund after I saw smoke on plane + they stole my bag for 2 week. They only got mad at me only becaus i'm honest christian + I spokeup and I told them it's extortion to keep demand I pay 159-200-extra fees for the same bag. That was already included in my ticket prepaid for it was allowed. The bag still stil with my id ticket atachedy.. I had the same id. I was first one in line I was eager to go see my kids + leave orlando it was a horrible experience I said I need refund, I had a rite to speakup+ get help.. After days of not sleep they had no rite they stole my bag I kept asking for help to get my bag bag I said i'm disabled+ I need go home + see my kids. Again they denied me even when I asked for manager. Instead they called tsa in me to make up lies to treat slander me.. That's prejudiced against me. Btvus i'm disabled. They made rude comments. Another worker from airport took me. Back to talk to him + he said oh my god she's crazy + slander me when I asked again to get my bags+ by this time it was almost week they kept me at airport against my will.. So there no way they can blame me. It became nightmare. The tsa came from behind and grab me a question he kept walking behind me way too close to my behind it's inappropriate im a lady he folow me from behind when I was trying to leave the airport to go find a bus station... I had a rite to ask for a refund-+ my bag. I had a rite to go home my kids needed me. After it was so long that they had

Revised helped me. It's a violation of ada act.. As I was leaving the airport to try find a bus station, a violent tsa male worker shove me in the ground+ pinned me I immediately felt sharp pain +I was crying stop+ he would not stop hurting me + I said I can't breathe + I said you need let me call my dr + lawyer. I have to go home to my kids I had no drugs no booze. Im sober chrstian I let him search my pocket book+ he has no reason at all to use physical force when my back was headings towards door he. Was walking behind me to haress me + he shove me + it was a nightmare I have a head injury+ a spinal injury+ I can't hear well i'm going blind I only been in 1 plane in my whole life. I could become paralyzed if somebody does that I told him you need to stop get you manager or get a woman officer.. I wasn't arrested. They were try create a way to cause me trouble by folow me from behind they wouldn't I asked to call a lawyer they weren't listening they had three guys bring me downstairs they attacked me brought me into a room.. It was creepy+ illeagul.. I was not arrested I wasn't doing anything they just purposely wanted to start trouble with me. Uts wrong it's a excessive force it's illeagul.. Remove my name + any false charges now or i'm getting a lawyer + sue the tsa it's violation ada act+civil rights + excessive force+ improper procedures. Im file a complaint. Civil rites violation it's corruption I file report for3years + they still lie! Remove these false accusations now. Or i'm telling my state rep. This wouldn't happen at another state only in florida tsa are use excessive forced. They wouldn't return my bag 2 week they made me sleep out in city on bench in dark alone I had no money clothes or food they took advantage if a disabled girl.. It's corruption+ excessive force no it's illeagul. I'm traumatized. Everyone in airport saw me they made me sleep in bench all week without food or my clothes I just wanted refund so I could take a bus+ go home. They created false accusations to make themselves look good. It's fraud+ against the dept of justice has specific way that your suposed treat disabled people with respect. It's discrimination i'm calling newspaper if you don't remove these false accusations against me it prejudice+ illeagul to deny me acess the service.. It's corrupt. I already. Have list of many people who have experience same violent behavior from tsa hostile tsa staff. They act like they're in steroid's it's excessive force... Its unethical practice cold-blooded to hurt a disabled single mom

The usb-charging ports in Terminal B, gate 91, completely fried my iPhone on December 21st 2022. I used my own official Apple charging cord and connected to the port under the armrest of the seats at the gate. My phone was connected for about 5 minutes. When I unplugged it and tried to use it I saw that it appeared to have been electrocuted - the display had a burned imagine on it and the back-lighting was damaged. I took the phone to an Apple Store and a repair person confirmed that there were burn marks inside the charging area on the phone. The phone is irreparable.

Flew spirit flight 1022 from DFW to MCO, arrived at 9:27 and sat on the plane for one hour due to air bridge problems. Unable to get off the plane at gate 7 to make our connecting flight 284 at gate 9 to st Thomas at 10:45. Was told by spirit airline attendant that operations should know what was going on and we wouldn’t miss our flight. Plane had to be towed to different gate to depart. We arrived at our connecting flight at 10:40 to a closed door and missed our connecting flight due airport facilities issues and our airline having to change gates due to air bridge not working. Rescheduled flight until next day, had to get hotel room and would like monetary compensation or a flight voucher for that. Very frustrating.

I traveled through the Orlando Airport on 11/3/22. I have a paralyzed arm and asked the security officer which security system I needed to go through. I cannot rais my arm above my head but I can hold it above my head with my other hand. Instead of sending my through either security system,he told me that I would need a full body pat down, including my breasts and my butt. I have a disability, but I am not a criminal, yet I was treated as such. A woman with a dog walked through security and was treated better than I was. I felt violated in your airport and was disgusted by the way I was treated. By the way-I am a highly respected government employee, and was treated with no dignity in the Orlando International Airport. Your policies need to change immediately!

We were a party of 5 traveling from Chicago O'Hare to Orlando for a vacation. One of us had a stroke that paralyzed her right side at age 62. Although she is slowly gaining some strength, she cannot walk through an airport - she uses a walker at home and only walks short distances when holding hands with someone or holding onto a railing. Because of this, we were directed to go through "Line 20" for passengers in wheelchairs. This line then split into four total lines and merged with two lines of people sent from the other 19 lines (not sure why). In addition, pilots and flight attendants cut through this line. There were several problems I wanted you to be aware of:

(1) One of the TSA employees was repeatedly saying to the crowd, "If you can get out of your wheelchair, you don't need one!" This was extremely upsetting to the passengers in wheelchairs, especially us. Most people in wheelchairs are able to get in and out of their wheelchair, but they obviously still need it and cannot get around an airport by foot.

(2) The system in place was completely inefficient and unfair - please read what I mean. There were four lines in "Line 20." There were two TSA officers in booths checking boarding passes. TSA Officer #1 was taking a person from line 1, line 2, line 3, and line 4, in addition to handling all of the pilots and flight attendants that came through. TSA Officer #2 was only taking folks from Lines 3 and 4 (thinking that TSA Officer #1 was taking those from Lines 1 and 2). What ended up happening is lines 3 and 4 were folks who did NOT have a wheelchair - they came from the other 19 lines somehow. All of the passengers in wheelchairs were in lines 3 and 4. We were in that line for 112 minutes. We asked TSA officers who walked through to tell the people in the booths about the problem (which one gentleman did), but nothing changed - we were told to be patient.

(3) When finally going through the Xray scanners - the scanner person was pulling several bags to be physically inspected but there was only one person inspecting bags, so there was a LONG backup. Our plane was ready to take off and we couldn't even get our bags from the inspector. I asked someone with "Lead (something)" on his shirt and he said there was nothing he could do. I was told to stand in one spot, then yelled at for standing there. I finally got my bag and my nephew's bag after about 20 minutes of waiting - nothing was removed or questioned within our bags. When we arrived at our gate, we were thankful that our flight was delayed an hour, and we immediately boarded for Pre-Boarding.

Our request:

(1) Please consider talking to your employees about sensitivity towards people with handicaps. MOST people in wheelchairs are NOT paralyzed, paraplegic or qudriplegic & therefore can get in and out of their wheelchair, but they are needed nonetheless.

(2) Please consider having duplication in all facets of the TSA Check-in Process (e.g. Lines 19 AND 20 could be for wheelchairs).

(3) Please consider listening to folks when they have calm, insightful information that can solve immediate problems like the one we had. People who are in our situation had no recourse and felt very trapped - we didn't want to hear, "Be patient," because we knew we were being skipped over and over.

Please contact us with something other than a form letter so we know that we've been heard - Thank you

Arrived on the British Airways flight on the 19th November. You know when arrivals are coming in yet it took an hour to get the steps to the plane so we all had to stay seated. Passport control was a nightmare. You had security on arrivals for the United States with no queue and had only 4 men on and checking passports for an international flight.
We had to wait a further 2 and a half hours until our luggage arrived on the belt. Young mothers had to wait for their babies strollers and were sat on the floor breastfeeding their babies! Shame on you MCO. It was a disgrace. Like I say, you know what flights are coming in and you seem to be having a laugh and at our expense.
We then had a nightmare trying to find our car at car park A. There are two car parks and they are identical but you have to go up a floor and through the tunnel bla bla bla. Ridiculous is an understatement. In total we would have been on the go for 24 hours by the time we got to the car and drove to our villa. Let's just hope we don't treat you in this way if and when you travel to the United Kingdom. Our flight arrival was a little late and should have arrived at 16:55. We didn't get out of the airport until 9pm… yes 9pm!
Then the check in on our return flight, we were stood in the queue and waiting for two hours until we got to the desk…. Yes 2 hours! We paid for World Traveller Plus and yet had to join the same queue as economy which I was under the impression that there should have been a separate check in desk. Why on earth you allow passengers to open their suitcases at check in and to take out their clothes to put into other bags i do not know? They take it all back with them so what is the point un doing this. It is time consuming and very embarrassing for them. There was large family at check in and probably around 8 family members. They were stood up at the counter for an hour sorting out their clothes from one case to another. Another ridiculous and unnecessary action.
There was no representative available at check in but just the ladies behind the desk.
Just for your information and when you are travelling and perhaps arrive at London Heathrow to check in there are lots of staff on to handle any or all queries.
You should really look at polishing up on your customer service from passport control to luggage collection and at check in. It was diabolical and I would appreciate feedback in relation to this. At the end of the day, you rely on tourists passing through your terminal so you should respectfully get us off the plane as quickly as possible, make sure all the security men are on duty when there is a full plane that has just landed and perhaps get more than one person loading the bags onto the conveyor belt! Very annoyed British traveller here who doesn't wish to land at MCO again:(

My wife bought perfume, lotion, and body spritz from Victoria's Secret. About 190.00 worth. for our trip.  When we arrived at ACY airport and they checked our bags, we were told that the body spritz we could not take because it was too big  and also some gold bond lotion and another lotion, so I went and put it in the car.  The perfume and lotion was ok to take as well as my cologne.  Today when we were at MCO airport, on our way back home to ACY airport, A TSA young man told us that we could not take the lotion and perfume from Victoria's Secret.  We tried to explain that it was allowed when we flew to Orlando and why we could not take it back home?  Our flight was due to depart at 9:40am and because of the numerous travelers there was a delay.  The young man suggested that if we wanted to check it in or put it on one of our carry-ons and check it in, we could but we would have to go back out and start all over again, which would risk us missing our flight home.  Since we did not want to risk missing our flight, the agent told us that it would have to stay and be placed in the trash.  As I bent over to get my bag which I was not in the agent's view, he said I'm gonna give this to my girl! and placed it under the podium/stand.  When he looked up and saw me, my wife asked him, are you going to throw it away? but he just turned away and kept minding his business as if he did not see nor hear us.  I told my wife to lets go because my granddaughter needed to use the bathroom and I did not want to miss my flight. So, is this what the TSA agents do?Steal travelers properties to give to their girlfriends?  This was bought with a credit card and we have not even made a payment on it yet!  It was bought for our trip.  Now, one of YOUR employees' girlfriends is wearing my wife's perfume and lotion at our expense. If it was ok to be taken to Florida, why wasn't it ok to be brought back home?  If it wasn't ok to be taken to Florida, I would have put it in the car along with the other items that were not allowed and it would've been ok.WHO IS GOING TO REIMBURSE US?WE WERE ROBBED!This is not fair nor right!

The machines at JetBlue self check-in kept kicking me off. Took three attempts. There were also not enough staff working the security line. It should not take 1.5 hour to clear security. I missed my flight. I've only ever seen lines like this in the 3rd world. I will never come back to FL. This is the worst run airport I've ever been in. It makes me truly ashamed of USA. THE DECLINE STARTED ON 2016 AND CONTINUES TO THIS DAY.

Arrived at MCO for layover at 630pm June 25th, 2021.

Sit-down restaurants were already closed, but fastfood restaurants were still open.

Passengers having long layovers in the evening appreciate being able to sit down at a restaurant for dinner.

Airport was pretty busy so likely wouldn't be lack of business.

As I was looking for sit-down restaurant, there were several other passengers also looking for an opened restaurant.

My wife and I flew on Southwest out of OIA yesterday afternoon. After passing through security we wanted to go to the Priority Pass lounge. We were bringing my wife's parent's cremations, and it took a lot of time and was stressful. I asked where it was and was directed to the right, past both sets of shuttles. We saw a person in a uniform sitting at a desk/table and went up to her. We asked about the lounges and she told us where they were . I asked if we would have to go back through security and she said yes, so we decided not to go. We turned around to walk back to get the shuttle out to the gates, and she then said that we would have to go back through security. I questioned her and she pointed to a scuffed up piece of tape on the ground less than 10 feet behind us that we walked over. I said she just saw us walk up to her, and no where did it say you would be leaving a secure area. There is NO signage indicating that you are leaving a secure area, or I would not have crossed it and just spoken to her from behind the line. She had eyes on us the entire time. I understand the strict TSA rules, but this felt like a power trip where she could've applied a little common sense. It felt like a ‘gotcha', seeing us walk up to her, but then telling us you have go back all the way around and through security again. I would love to hear your take on this.

Thank you
Charles O'Meara

SO IGNORANT, SUCH A DISGUSTING PERSON. WHY DO YOU EMPLOSUCH TERRIBLE HUMANS? EVERY SINGLE TIME I TRAVEL WHICH IS EVERY WEEK IN THIS SPECIFIC AIR PORT. YOUR EMPLOYEES MALE THE MUST UNNECESSARY COMMENT'S TO RUIN MY MOOD. MULTIPLE OCCASIONS. THEY DONT APPRECIATE THE JOB THE HAVE. MAKES ME SICK. HOW CAN YOU BE RUDE AT YOUR JOB. Didn't even want to look at him anymore to get his dumb name. You figure out who was stationed at the number 4 screen check where you insert you id card. At 450am 5/7/21

Hello,
My name is Yvonne Underwood
I had a flight out to Indianapolis, In from Orlando international Airport today April, 17th at 730am. I was there way early and was lost for 30 min trying to find the car rental place. It is so messed up and hard to get to. I missed it 3 times because the GPS does not put it in the right direction. Then I get in and I stood in line for a while to check my bag and by time I got up there I scanned my phone which I didn't know why I had to if my phone already had the barciode on it. Then I scanned it and it tells me I can't check the bag. Then the lady says I'm too late which I had an hour till my flight leaves. She tells me TSA is 2 hours behind (the line was from one end of the airport to the other) checking people in and so sorry I have to buy another ticket. Then a guy comes up to tell me that they are waving the rebook fees. They lady in front of my was there 4 hours early and had already checked her bag and missed her flight due to TSA behind as well. So then we all made our way to the lady at the register which says I can't get u out till tomorrow which is Sunday the 18th but only one of you can go home or both of you can go on monday. We don't have the time to take off work for one. So I ask for my money back they gave me 120 back. So then I tried to find another flight through Orlando and the soonest and cheapest we could find was for over 500 to get home and we didn't have that much. So I found a flight out in Tampa (pie) to get back home for 318 which left me with 20 bucks in my pocket. I feel like this was not our fault one bit that TSA was not on top of things. I am looking to get my back what I had to spend extra to get home. This airport needs revamping on expediting their services. This is ridiculous. I have never had to deal with this in Indianapolis or any other airport for that matter. I'm very disappointed in your airport. It is very beautiful but it is a hot mess and very unorganized!

P.S. I'm including pictures from my emails of my check in on spirit airlines through Orlando international Airport (mco) and what I had to pay to get a flight out today to get back home through Tampa clearwaterairport (pie). This is costing me so much extra money using your airport. I also have to pay an extra day on the dog boarding for them keeping my dog another night which he has already been in there 11 days. If you have questions contact me at [protected] or [protected]@gmail.com or [protected]@gmail.com