Empire Today
Reviews and Complaints

Empire Today were scheduled for May 1st. Day #1 They were scheduled to arrive between 10-2. Showed up at 6:30 p.m. without all of their tools and without their vacuum cleaner. Left to retrieve their tools, came back at 9:00 p.m. (still no vacuum cleaner). They worked until midnight. Day #2 arrived at 10:30, left at 2:30 to go back to the first house they had not completed. Came back to my house at 8:15 p.m. left at 9:45 p.m. Unacceptable workmanship. One room was short 2 inches from the door, patch job looks horrible. All four bedrooms had terrible transitions from the wood floor in the hall to the carpet in the bedrooms and up against the tile in the master bath. One of the rooms does not even have a tack strip laid to the transition from the carpet to the wood floor. I contacted the company four times before receiving a callback. I was finally contacted by the Installation Manager. Day #3 the Installation Manager came out but was 2 hours late last Tuesday. He agreed that the areas were substandard and we were scheduled for the installer to come back out again today, day 4 to repair the work. Day #4 (Today) I was no-showed. The installer was scheduled to come directly to my home from their Tuesday meeting, and I was told I would be his first visit and he would arrive between 10 to 11:0 a.m. Each of these days my husband or I have taken off from work. And today, I paid for my decorator to be at my home to make sure the work was completed to industry standard. When my decorator contacted the Insulation Manager, he admitted that he dropped the ball. We had waited for 3 hrs for him. I have not received an apology from this man. He called my husband's cell and left a message for me to come after 5:00 p.m. I have given them my cell number 3 times and my decorator gave him my cell number again today. They still called the wrong number. This is totally unacceptable. I gave them their one chance with the original installer to make this right. It is time for Empire Today to make this right. It is not unreasonable for a client to want a job to be completed correctly within the scheduled time. This has been a very unprofessional and exhausting experience.

Our flooring was installed about a year and a half ago, early 2017 I complained about the flooring one of your installers came out looked at the floor and agreed that there was a problem. Time went by and didn't hear anything. I called again and another installer was sent out, he looked at the floor and agreed that there was a problem with the floor, again time went by and didn't hear anything so I called again and was told that the problem would be taken care of and was told they were going to send someone else out to look at the floor. The man came out looked at the floor and said he didn't see anything wrong with the floor, I told him that we had a contractor that looked at it and told him what the contractor's comment and he said the contractor didn't know what he was talking about. I told him that I talked to a flooring company and told him what they said and his reply was that they didn't know what they were talking about. I told him what I was told on the phone by an Empire person and he said I was never told that I repeated what I was told and again he said I wasn't told that. Here I had an Empire representative telling me I was lying. He just kept his mouth running and I told him to shut up of which he walked out of the house and left. I called Empire sent pictures of and a video of the floor and have not heard back and that was about 5 weeks ago. I am not happy at all with our floor.
Ben F.

May 21st I placed a call to customer service asking if it were possible to add another section in my home for new carpeting. They were already scheduled to install today and I wanted to get everything done at the same time. The sales associate said they would have to call a sales rep to make sure. We hung up and I was to wait for a call back to see what the sales rep had said. Next thing I knew I received a text saying my appointment had been rescheduled for Wednesday, May 23rd. The person I spoke with took it upon herself to cancel my appointment for the 21st and reschedule it without ever communicating the change with me. When I called back to let customer service know that I did not request the rescheduling of my appointment I was told there was nothing they could do and that my appointment would need to be rescheduled since it was already cancelled. No one offered an apology and no one seemed concerned about the fact that my appointment was cancelled without my knowledge.

The first issue i had was from sales rep that came to our home i believe May 8, 2018. he was very pushing on us making a decision and giving him $100 deposit. he was getting upset and asked why i can't make a decision now. he stated he drove over 45min. to get here numerous times. I told i am sorry need to talk it over with wife to make a decision. He then stated why not just give him deposit so he can put in system because if he had to come tomorrow he has to take day off and cancel any appointments he had. he did give me several quotes 3 to be exact. He left upset. Got a call Wednesday from customer service that about what happened they said if we can make a decision they can give us a price of $2050 for install. They never called back. Sales rep #2 came on May12, 2018 he remeasured home and found out original measurements where wrong and price quote was wrong. He could not give us the original price quote because was short 200sq ft. We proceeded with contract and asked about friends and family discount he mentioned there was no such discount. we found out that was a lie. Install date was scheduled for May 14, 2018 installers came did pre measure and found out the measurements where wrong again. Cancelled appointment for following day we had moved and unplugged everything. had to do it again the next day. The main issue and concern came in the adscence to never receiving call from install department explaining what happened to me of the installers. they asked me to call because they would not answer his calls or messages. I left serval call to Tracy Install Manager in Los Angles branch. She never called back or returned any of my calls to this date almost a week later after installation was complete. Lorena the Customer Service Manager was able to reached after i called corporate number . She apologized for not retuning phone call and gave us a $100 credit. She tried reaching out to Tracy again with no luck. This was a very babd experience and will not be dealing with Empire again beside the Installers which where great everyone else dealing with issue did nothing until i called corporate number. Thats not the way a business should work. Very unprofessional on Tracy Install Manager and Lorena Customer Service Manager to act. $100 is appreciated but i don't think its enough for all we had to go thru. Job #L234703

I have made multiple calls in an attempt to resolve a complaint that I have regarding the sale of my laminate flooring. Each call ensured me that someone would contact me. I have yet to be contacted and it has been going on for about 6 or 7 weeks. As of Monday May 21st, I will be filing a formal complaint with the BBB, as that is my next day off work.

This is our fourth purchase from your company. This order has placed a bad taste . We purchased carpet for our house April 14th. This is the fourth time it has been rescheduled. This latest one failed to inform us of the change. So now today is the rescheduled date and now they are not sure they. CAn make it. If they fail to show today, we cancel and give our business to a competitor.

I had a terrible time with a team of installers for Empire Today, they not only was very rude but told me over and over again how good they were and i could have done that kind of work blindfolded.They told me to go back in my bedroom because they did'nt need me out there asking questions.This is my house, those idiots work for me and they don't deserve to have a job installing anything for a big name company like you.I would like someone to come back out and take a look at the mistakes (i'll call them mistakes)and help me get this settled.This all happened on 5-2-18.Job #FD47121-5313679.
IVR I.D 7121
SALES REP -Daniel W. Ray
my address is 13136 gildersleeve south rockwood, mi 48179
I will never have this company or tell anyone else to use this company again unless someone makes this right.Don't know the city where they are out of because they don't have an adress on anything.customer care dept does'nt answer the phone

Carpet was installed on 5/5/18, a long scrape was left on my hardwood floor. My ring was missing after the installers left. I reported It to the EmpireToday customer service and was given reference numbers for both complaints. I was informed that someone will call me back within 24 hours. I also reported the issues to the salesperson. Salesperson informed me that her manager wanted me to file a police report and make a claim through my insurance. Pretty much I am on my own. No one has contacted me from the customer service and I had to call twice without resolution. I was informed that phone calls were made and my phone number was incorrect. When they were pitching the sales, salesperson was able to contact me. Now that there are issues especially theft, my number is no longer correct. This service is unacceptable and need someone to help me

On April 2, 2018 I met with a salesman of Empire Today to select carpet. He was pleasant, professional and helpful.

Due to a busy install schedule the carpet could not be installed until April 13th. I agreed to the date and 1130 install time. I had to take the day off work for the install and it was important for them to be punctual. The scheduler called me at 10:30am and stated that they were on the way. At 11:30 I called and again, I was told they were on the way. I waited all day and did not receive a call until 330 from an installer that claimed he was at my house when in fact he was not! I continued to attempt to contact a manager and did not receive a call until 530pm. The manager identified himself as Chris Miori. Despite being a manager Chris was unable to provide me a reason why they were a no call no show. He was unable to provide me any information at all.

Chris claimed he was only able to offer me a $86 dollar credit. I was shocked after taking a day off work and a no call no show that $86 was his offer of resolution. After all Chris is the General Manager, he should be able to do more and must have some idea of what happened, but apparently not. I declined use Empire Today and told him we could cancel the contract. I told him I would go to RC Willey or another reputable company in the area. I told him I did not want to continue doing business with them and canceled the order.

The following day I received a call the following day from another manager. He was apologetic and stated that he could have an installer there on April 19th. An installer would be there between 300pm and 500pm. He explained that Chris was aware of this and was hopeful to retain the business. In addition I was told they would also give me an area rug, and an additional $50 off. Specifically the rug would be a piece of carpet that could be used as a rug but due to the company not having a binding machine it would not be binded. I agreed to give the company another try.

On April 19th I waited for the arrival and once again no one showed up at 300pm as Chris and the other manger promised. It was not until 800pm that the installer showed up after a plethora of calls to Chris. Once again Chris despite being the manager had no explanation of why they did not show up. The installer who clearly was unaware of all the issues began his work and was very polite. A few minutes into the job he alerted me that he was not provided enough material for the job and would have to come back another day, but he would finish what he could with the material he had. At 930pm I told him that my family needed to go to sleep. I attempted to call Chris but he did not answer. The following day Chris informed me that he was asleep when I had called. I was shocked by his response of sleeping when his customer and his installer were still dealing with the job.

The following day Chris explained that they needed to send the installer with more material. He was scheduled a third time for Saturday April 21st.

Throughout the process I spoke with a manager located in Chicago by the name of Angelica. She attempted to bridge the lines of communication and I was told since she was from corporate that she had more authority to help rectify the situation. I felt this was ridiculous for many reasons, she was in Chicago thus a time zone challenge, and second, Chris was a local General Manager of the area. Additionally the communication between the Chicago corporate office and local office was inaccurate, they were not communicating. This was evident after Angelica was able to provide me with an additional $50 discount, for a total discount of $130, when I was presented with the bill from the installer he was on the phone for 20 minutes because the discount was not reflected on the account.

It took four weeks to complete the job. One no call or show from an installer, and two additional trip to complete installation. Two days of work that I took off for installation and countless calls between local and corporate management. The rug they promised was a piece of uneven, odd shaped scrap that was left over from the my job, this piece would have been discarded after the job.

Upper management is clearly insulated by lower sub-par supervisors. When problems arise lower supervisors are neither empowered nor savvy enough to authorize compensation or solve the problems. Amazingly Chris the local General manger failed to even follow up or come in person to check the work that was performed after all the problems.

The company touts affiliations of reputable business agencies and services but in no way shape or form shares the levels of commitment and service. My hope in taking the time to share my experience is to prevent others becoming victims of Empire Today. I would sooner walk on a dirt floor before using Empire Today for any flooring needs.

On the third of April installers came out to put in new carpet. We asked about a noticeable seam left in the middle of the floor. We were told it would go away in a week; it did not. We took pictures and sent them to the sales person. He told us he sent them to the installation manager. We heard nothing until we contacted the CS call center. Emily set up for someone to come out and look at the seam and see if it could be repaired. On April 13 someone came out . He said that it could not be repaired and it would have to be replaced. Several days went by and I did not hear anything, finally got hold of Sabrina at the Dallas location, she told me it would have been Miguel who came to my house but she had no idea of the carpet needing to be replaced. Her statement was she didn't know what was going on so she would have to call me back. I never heard from her again. Finally Alexis called my phone but I missed the call she told my wife to call her back. Between the 20th and the 23 I made four attempts to contact her and left at least three messages all of which were never returned. Finally got hold of her on the 23rd around 4 pm. She told me she had no Idea who Miguel was (got his name from Sabrina), there was no record of anyone coming to my house and Sabrina, who never called me back, was not there. So Alexis also doesn't know what is going on. She scheduled Albert to come out some time on May 1st. Granted by now I am upset, but both these ladies were very matter of fact, not one bit apologetic, and Alexis did everything but call me a liar!
Empire Today has been in business along time, I thought has a good reputation, and is proud of there standing with the BBB. I don't have deep pockets, and 5 grand may not sound like much to you but being retired its a lot to me. I would like to speak with someone in authority over Alexis and Sabrina, who will at least hear me out.
Dean Close
[protected]

March 25 and 27 and 31 2017 Empire installers came out and installed flooring for master bedroom hallway and foyer. Just recently we noticed a place in the hall way was raised above the rest of the flooring. 5he boatd appears to be broken ir fractured across the board. Tbis us not in the seam. This is across the board itself. Plus a couple other places does not look right. I called Empire and was told someone would call me 2 to 3 days to set up app for some e to co.e and look at the floor and would fix it or replace it. The next day customer service calls. She says it's been over a yr and they can't to anythi g about the i installation and does not kniw why the person I talked to the day before told me that. I have had a problem before with customer service before about trou ke I had with installation. Cut the carpet wrong over a threshold. It was bucthered. Some of it was th her under the transition and did not show up until al.ost a yr. Did not even have anyo e to co e look at uy. I did send in pictures. Was told that that was a heavy traffic area. Which it was nit. It went onto our guest bed room. Even if it was a heavy traffic area this should not happen. Was also told a out the strip of carpet that was sticking up had recently been cut. I could not believe they told me this. It was cut wrong to start with with the installers. Why would I but her my own carpet? It's bad all a road the transition. A test after it was reviewed I was told that Empire could do nothing about it. I had also. Slked before a yr was up. Plus although little strip vs of carpet had been coming up the pie used a d strips did not come up until almost a yr. I thought are you kidding me? I paid over $4, 000 for the floors and this was by no means my fault. It was totally Empire Today. I told Stacy we had planned on doing 3 more floors bit we would not be using Empire. I wonder if chief executive Keith Weinberger is aware how his customer service and supervisor of installation treats his cuztomers. I have read many of complaints after my experience. Apparently I am not the only one with complaints. Wished I had known before hand. We had a friend that recommended Empire Today thinking it would be ok.
Anyway getting back to the broken or frsctured board. I told Stacy the board was not about the installation
It was a out a damaged board of an Empire product. She said she could set up for someone to come out to look at it. It would cost us $150. Are you kidding me? I paid over $4, 00 for this floor both cases are Empire's fault. NOT MINE AND Empire wants me to pay for someone to come out and look at their damaged priduct? I will never use Empire Today again and will never recommend EMPIRE to anyone. I am ready have 3 grow d's that had planned on using Empire but won't now be side of the way my husband and I ha e been treated. I really don't see how Empire stsys in business. The moment one has any trouble and it being Empire's fault they are rude and cut you off. I paid in full up front and this is how we are treated. I will wait and see if Mr. Weinberger will correct both of my problems. How would he feel if these situations happened to him and he was treated this way? If we do not get any satisfaction and these matters taken care of, we wi report it to the BBB. The salesman that came out in the very beginning that set up our app had told us if we had any problem Empire would fix it even if they had to redo the entire floor. I know the product itself is warrantied more than a yr. I hope to hear from an Empire representative and have theses situtuatios taken care of soon.

On April 14th, an Empire Today rep, came to our home. My husband wanted new flooring in our bathroom. The rep showed him the products & my husband picked out what he wanted. A contract was filled out & work was supposed to be done today, April 19th, at 10am. Around 10am, we receive a phone call, stating they aren't coming, bc there's no one to do the job. There's only certain ones who can lay this floor? They're trying to get out of selling & laying this certain kind of flooring. If that's the case, why are you still offering this product to ppl? The person my husband talked to this morning, kept asking him if he wanted to cancel the contract. Are you kidding me?!?! You made the contract void, when you called & said no one was coming, bc no one wanted to do it. My house is in disarray bc everything had to be cleared out of the bathroom & the water to my toilet is off. My husband is now out looking for another product at another business, bc we cannot & will not wait until sometime next week for Empire to hopefully find someone to do our floor. Very unprofessional & I'm extremely disappointed.

I have had one of the worst experiences dealing with this company. I have spoken to 9 different people who have NO CLUE WHAT THEY ARE DOING!

My name is Samantha Degen - My telephone number is [protected]. My address is 2235 Notely lane Crofton, MD 21114. I have recited that information 9 times and now 10 in this email.

On 4/10/2018 I had a sales representative at my rental property 2235 Notely Lane Crofton, MD 21114. Hi name was Dionte Brown. I showed him the bathroom floor which had black mold and the carpet in the entire home which I wanted replaced.

He said no problem. He measured the carpet and haggled me for over an hour - quite frankly it is ridiculous how they are. Just give me the bottom price because that is all i am willing to pay. He was a pain in the butt. This whole sales meeting was 3 hours of my life which was worthless. He put the carpet in my name Samantha Degen. I scheduled the carpet to be installed on Saturday because I had schedules throughout the week of painters and contractors and so forth.

Then when it came time to look at the bathroom floor and I told him i was going to remove the sub floor and the flooring he said "Don't". We will just cover it up with new flooring. WTF! Okay sure - hes the expert not me, so I did what he said and CANCELLED the guy I contracted to come rip all of that out. He then asked to put the bathroom in my mothers name so that he could get another lead for his quota. I thought that was very unprofessional but whatever no problem I obliged. After three hours of an exhausting meeting he finally left. I couldn't have been happier. We schedule the bathroom for 4/11/2018 because I was on a major time crunch with the other contractors.

4/11/2018 the Bathroom installer came to my home looked at the flooring and said i do not have the proper equipment to do this job. The sub floor and the flooring need to be removed. I will have to come back another day. Exactly what I needed to hear. So I lost an ENTIRE DAY!

4/12/2018 The bathroom installer came back and ripped up the sub floor and put down new flooring. He did an EXCELLENT JOB. Give THAT man a raise.

4/14/2018 - The carpet installers came and the he look at the home and said I do not have enough carpet to do this job. I will have to come back in TWO days. Now I am 3 days total behind on this home to put on the market because the IDIOT salesman you hired doesn't know what he is doing. At that point I started contacting people at your company.

I spoke to several people - managers in sales and managers in installation. Everyone said WE WILL CALL YOU BACK to get this rectified monetarily. Not one person called me back.

4/16/2018 the carpet installer came and installed the newly measured carpet. He did an EXCELLENT JOB. Give THAT man a raise.

Two issues - measuring carpet and ripping up a floor put me back 3 days - FIRE YOUR SALESMAN

4/17/2018 I called your company again - I spoke to 4 different people. Everyone of them thought this was about the installation - because not one of them listened to a word i said. Each one said let me look at the notes, you know what they found - NOTHING in the notes because none of them were writing down anything. The second to last person i spoke to told me a manager will call you in 10 minutes on your work phone (i specifically asked that). The next thing I knew my cell phone was ringing and it was the INSTALLER for the carpet. Asking what was wrong and what he could do to fix anything. The person I spoke to is an IDIOT because i clearly stated it was not an installation issue and i had to reassure him that i was very happy with his work. I reassured him that customer service rep was an IDIOT.

The next customer service rep stated there wasn't anything she could do because i had already spoke to the manager of the sales department on Saturday 4/14/2018 and he stated he would call me back but never did. I asked to speak with his manager and she said i don't know that information. I hung up the phone and now i am writing an email to you. I have also started writing on your fb page about how angry i am.

I am a total of 3 full days behind putting my house on the market (i am not paying two mortgages everyday counts) because the sales rep is stupid and does not know how to do his job.

I work for the Department of State Diplomatic Security Unit as an Investigator of Ambassadors. I have a team of people whom I work with and rely on. We are in the customer service business as well, ensuring that ambassadors are taken care of.

I would never in my life work for your company. I will never recommend your company - except the installers - which I now have their numbers so I can use them in the future and not have to go through empire.

I fully believe that I should be compensated for the crap i have gone through over the last 7 days. I am not asking for a full refund - but I am asking for a significant one. I am also asking that someone with a brain contact me at my cell phone number [protected], and if i do not answer leaves a message and an extension to contact them back. If this does not happen I will continue to email you, call you, write on your facebook page, yelp page, google page and whatever else page i can find with all the above information.

Sincerely,
One really angry customer

after you had a flooring salesman came to the house and look over the job we set up a install appointment the installers showed up at the house and they were very hard to understand didn't speak real good English they said they couldn't install the floor because of the 9 X 9 floor tile and left a few hours later a manager called to ask me how the floor install went and I told him they refuse to install and left he said he didn't receive a phone call from the installers and there was no reason why they couldn't put the floor down and we set up another install date when that day came the installers never showed up and when I called the 1 800 number to find out when they were coming I was told they weren't because they didn't have enough installers that day and set up another day this issue with this floor has been going on for weeks without a new floor the only thing that they would give me was 150 dollars off the install because they had to move a new stove that I didn't have room to put I think for the inconvenience they should had done more I would like this to be address asap.

I had carpet installed on April 5, 2018. We replaced the carpet in the hallways and an office. The carpet looks great, however, the padding is a lower quality than what's in the rooms off of the hallway where it was replaced. As a result, when you step into one of those rooms, you can feel the difference in the quality. It's doesn't feel good and probably won't last long.

I met with the sales rep on April 4, 2018, and at no time did the salesperson asked what type of padding I wanted. I shared that in my survey and received a call from Jessica in Customer Service. I explained my frustration and stated the salesperson should have asked me what padding I wanted. Jessica responded, "That's the only padding we offer and if you wanted something heavier you should have asked for it." Well, excuse me! I don't sell carpet and don't think I should have to ask what padding is offered. A good salesperson would share what they do/don't offer. At no time was anything said about padding. She then said, "You should have done your own research to know what type of padding you wanted." Are you kidding me?

I don't work for Empire, therefore, I don't know what they do or don't offer and it should be the responsibility of the salesperson to advise the customer of what they do or don't offer. It's not my responsibility to know everything any company offers to their customers. It's the responsibility of the salesperson representing that company to share that information.

The salesperson should have told me they only offer one padding. The salesperson should have told me if I wanted something heavier then they'd have to order it. The salesperson NEVER said anything about padding! I don't care what product you're selling! You should always explain what you do and don't offer so it's clear to the customer. Had I known they would provide such a cheap padding I would have taken my business somewhere else!

We hired Empire to install flooring and it was a nightmare! They took konger than expected, broke some of our items, laid crooked floor tile, left the place messy, and didn't pull up the grout from the prior floor tile until they were caught. We were told that we did not have to move out while the flooring was installed because they would be hiring help to move the furniture. This was not the case they complain the whole time and when they did finally move our furniture they did not do it gently. They did a very crappy job on the flooring, a very crappy job on the grouting, a very crappy job putting up the borders as a matter fact on some of the floors rooms they did not even put the boarder back up after they took it down. We are very unhappy with the end results

My experience with Empire's employees, the installers, the merchandise, the workmanship, conversations necessary to persons supposedly in management has been nothing short of the worst in my whole life! I had persons involved that not only initially did the installation like they had no clue what they were doing...they botched up the job they were to do, they destroyed my house and items in it! The course of events and lack of persons caring and upstanding enough to take a horrible situation and make it better has been traumatizing! I can only hope that no one and I mean no one would have to anticipate a choice in a company to perform a service to them being a good experience turning out so horribly wrong, but after witnessing so many other disappointed customers...Empire's way seems to be the wrong way! Please stop making people victims of abuse!

On January 19th my large living room blind was taken out by the installer to restring. String on blind tore apart due to extremely poor quality. Very thin string for a very heavy blind. It is now April 5th and blind has not been returned nor can woman from customer service that I've been dealing with tell me where it is. She left a message telling me that installer is coming over with my blind a couple of weeks ago. He did come over with a box, opened it and turned out to be the wrong color and way to wide for my window. NOT MY BLIND! This is beyond ridiculous and not the way a company should be run. I've made many, many, many calls to customer service and get the same routine over and over again. Nothing has been resolved and no one has gotten back to me to advise me of where it is. I'm not sure how much longer this will go on, but I expect Empire to replace my blind soon if they can't find mine. So not only is the product inferior, Empire has the nerve to charge $75 for repair. I've been told that will be reimbursed. I am not a happy customer!

Because they use local contractors, installation results may vary. But the corporate office is the same and if you should happen to get a terrible contractor like we did — you're out of luck.

Last year we has laminate floor installed in our home. The installers came and the job was not done well. There was bubbling and the seams did not connect well and it was generally shoddy. They came out to try to repair it, but it needed to be replaced. Many calls to empire today finally got a new crew to come out and reinstall the entire floor. This was a massive headache in and of itself.

After the new floor was installed, we noticed immediately that the seams were bubbling up and that the floor looked terrible. After waiting for over a month for a manager to come and inspect the flooring he did. We didn't hear from him for another month. Call after call finally ended with us being told today that they decided that the floor wasn't defective.

This is insane. But they did offer to replace the entire floor again (but not give us a refund). So, there's nothing wrong with it, but we'll come fix it anyway? We just want a refund at this point. Worst experience of this type we've ever had.

They sent out an "independent" inspector who was so incompetent we couldn't even get him to come on a day we were home. Scheduling was a nightmare and we never heard from any of them again. Then I complain again and they act like they tried to contact us but we never heard from them. The said that our new floor of less than a few weeks old was water damaged. But they'll send the "independent" inspector out again. Insane.

3.30.18 I was scheduled for a Hardwood Floor install, when the team arrived I was immediately given the impression that they didn't want to be there, to service a black man. Mr. Oakly was doing all the talking and his team mate didn't say a word. They were on site for about 15 minutes and gave me every reason in the world for not doing the install. I was very disappointed. I watched them leave and laughing all the way back to their vehicle. They then realized that I was watching and somewhat straightened, up but they clearly showed me and my wife that they were not interested in work that was contracted out to EMPIRE. I was given a number to call the Corporate Office and I did, I was told that I would get a call back that Friday afternoon, here it is 4.3.18 and I still haven't heard back. Not a good way to do business. Let me say this, I had a very pleasant experience with you all last summer, where you all installed hardwood on my entire 2nd floor. That team was very professional, I had asked for their return but they weren't available. I should have waited for them. I am a retired Navy Submarine Sailor and in all my travels I was never treated with such disregard. A very disappointed customer. So sad. I will not recommend EMPIRE to anyone.

ET1/SS Quinn R. Woodson USN RET