Empire Today review: Flooring Install 1

In February of 2024 we had a sales representative come out to give us an estimate for flooring install in our home. At this time we were unsure how many rooms we would be doing. After the consultation we came to an agreement to do the majority of the first floor of our home. The sales rep convinced us to go with a waterproof laminate flooring. We signed a contract that day. At this time we were unaware empire today would be contracting out the work. About a week after signing the contract, work began by another licensed contractor. This contractor did not prep the floor properly thus causing us many issues after installation including gaps, tenting and bouncing of the floors installed. Once issues began arising we had a technician come out to assess the issues. The contractor hired by Empire Today stated it was due to us moping our waterproof flooring. The contractors began working on the fixing of the floor and commented on the spacing being too tight causing the issues. We also recorded the contractor stating that double padding the floor would be the same effect as leveling. Upon not being satisfied with the fix we had an outside party do an official inspection of the flooring where he found the floors were not properly prepped causing many issues. He stated in order to get a proper installation the floor would need to be removed and sub floor prepped properly. After filing a BBB complaint we finally got one of our rooms fixed where upon pulling up the flooring it was discovered proper moisture guard was not put in place, going against code. The company has refused to fix the other rooms and Frank Hernandez the general manager will not return calls or messages even once being notified it was not installed to code