Empire Today
Reviews and Complaints

We ordered tile and carpet On September 9, 2012 with the tile to be installed on October 8 and the carpet installed on October 12, 2012. It was very important that it be installed on these dates due to upcoming events. We packed up and moved out everything in the china cabinet, hutches and refrigerator. Anything small we moved out. The tile installers showed up as scheduled and unloaded the tile. We had a conversation with the salesman that we may or may not have to install a thin sheet of wood over our sub floor but he said he checked with the installation manager who told him we would be fine without it. After several calls back and forth between the installers and Empire Today's installation manager Russell Ford...he scrapped the job. Evidently there is a small 'roll' in our foyer that Empire Today's salesman didn't even notice so they loaded up the tile and left...don't understand...don't believe any sub floor is perfect. Empire Today had to have a deposit the day the salesman was at our home but doesn't return my deposit as soon as they scrap my job? Will never recommend Empire Today to anyone...this is the worst company I have ever dealt with. As I stated above I am working on a time frame here that is critical that this work be done and Empire Today really has left us in a terrible bind now and does not care.

We spent $5000 on new carpet for our house. The carpet was laid on July 10, 2012. The sub floor in the master bedroom is squeaking badly and they say we should have told them before they laid carpeting. I had no idea it would squeak worse after new carpeting was installed.

We had Empire Carpets come out to measure a small (30 square yards) family room. We selected a carpet and the salesman assured us that we should go with the higher grade carpet because it was to be in a high traffic area and the carpet he recommended came with a 7 year wear and stain guarantee. We were skeptical and ran him through several scenarios (kid's spill juice, etc.). He assured us that they would come out and replace the carpet if the pile started to wear or we got a stain from normal food/beverage or household dirt. We have areas of wear and discoloration even though we have cleaned the carpets and when I called Empire New Jersey, "Kathy" told me that we would have to schedule an $85 service call for them to determine whether it was from manufacture defect. We paid $1000 for 30 square feet of carpet that didn't last 3 years. I was completely lied to by the salesman and scammed by the company. Never again. We are redoing the carpets in the rest of the house and I will go through a reputable carpet company. Don't be fooled!

Do not use empire today. I will try to make this long horrible experience tolerable for the reader because unlike empire today I am considerate to others. First of all, I have to say that my salesman was nice (Although he tried to upsell us - you can talk them down). He worked hard for us and I can not take that away from him. I also want to say that the poor installer caught the brunt of the [censored], let's be honest, the installers are the ones doing the actual work. First, wells fargo who does the financing said we were declined but really they had the wrong social security number down because empire transferred the information incorrectly, so then we get that settled after 7 hours and we received our credit card from empire. The day of installation no one shows up even though I confirmed the installation and received an email. I received no phone call, absolutely nothing, so I call they tell me I was denied. That's funny empire because I have the card you sent me and the confirmation email you sent me. So I call the installer he was told that he was too go to another job, but still no one calls us to see what's going on? So the installer has to call empire today and ask them what happened empire says "oh they were approved". So I have to tell the installer to come back the next day. The installer shows up the next day because the other guys went to a completely wrong house in another state, explain how that happens? So now they tell me it's a 2 day job after I was told it will take 8 hours. This corporation is a joke, like many, but after reading the complaints and reviews it's a miracle they are still in business. Can someone tell steve silvers to please take a look at his company or he will be an unsuccessful business because I can honestly say that in the last 2 days I have told as many people as I could to not use empire today and to go with a flooring company that knows what they are doing. Please everyone save yourself a hassel and use someone else especially if you have a job and would like to be as stress free as possible.

An Empire salesman came to my home and I picked a carpet. When he measured the two rooms I was having them put carpet he came up with 850 square feet. I had measured myself the day before and calculated much less however I did not question him because I felt he knew his business better than I. I gave him the required $200 deposit and he placed the order. He wanted to install it next day but I was not available so I had to schedule it for the following week. The next day I called a local carpet dealer and that evening he came to measure. His measurement came in at 200 square feel less than Empire's measurement. In dollars that was an overcharge of almost one thousand dollars. I was livid, especially since this same Empire salesman sold me carpet at my workplace about two years prior. I am sure the same thing happened there. I cancelled my order with Empire customer service department within the three days required to receive the refund of my $200.00 deposit. Ten weeks and two phone calls later I still haven't received the refund. Needless to say I ordered the carpet from the local carpet company and have since had it installed.

Empire came to my house for a free estimate. They measured 2 bedrooms and my living room. They told me i needed 845 sq ft of carpet and wanted $6, 500.00 for the middle carpet, but with the special deals it went to $4, 500.00. After telling them to forget it it went down to $3, 500.00 for the low end, and then $2, 400.00 if i let them install it the next day. Well needless to say i said forget it that i wouldn't do business with them. I decided to get the house measured by an independent installer and low and behold the real square footage of the areas is 690 sq ft and that's adding 10 sq ft extra. Don't believe anything they say to you they are the biggest crooks I've ever dealt with.

I should have really look around a lot better before I signed off on the installation. When they left I found a section of paper ripped off my dry wall, a hole in the wall when they moved the furniture back, a section where it looks like they cut the carpet short so spliced in a piece and it stand out when I move the end table where it should be. Now I have a seam in the middle of the room that is starting to separate and since it is barber if any of the fibers loosen it will run.
When I got the call to see how satisfied I was I told them about the problems and she didn't seem to care. I can't afford to pay someone else to repair everything so I guess I am stuck but I have told everyone I know not to use them!

First, let me start off by saying I am a trained insurance adjuster, 14 years in the business. I have NEVER dealt with a company which has provided such poor customer service and poor installation. I am trained on the specifics of how to estimate, install, roll, and stretch a carpet. So, imagine my surprise when my mother calls me and asks me to come and take a look at her carpet which EmpireToday installed. She was already pissed because they called the day of the scheduled installation last week to cancel on her 20 minutes before they were supposed to be at her home. When I originally looked at the estimate, I told her it seemed a little shady because there was no square footage listed or pricing per sq ft. She wanted to go with them because of the advertised discounts. Even with the discounts, I told her the pricing seemed high. I inspected the 3 bedrooms. Whoever the installer is has no idea how to roll or stretch a carpet. There are air bubbles underneath the carpets in every bedroom. Almost looks like a buckled hardwood floor underneath the carpet. Too bad they have NEVER had hardwood. In addition, the seams in the closets were not tacked down at all. I can literally take my hand and lift up the carpet in all of the closets. In my oldest son's bedroom, the carpet is not even the same width as the closet, and there is a one inch gap in the front of the closet with no carpet. The smallest bedroom which is about 11 x14, they decide to roll the carpet by the 14ft side, so there is a seam right before the closet and another seam in the closet. Who does that? If you don't know, carpet comes in 12ft or 15ft rolls. So if you have a 11 x14 room, you roll the carpet on the 11 side w the 12 ft roll, you roll it 14ft long and then into the closet. There should be NO seam in a room like this. NOT ONE! My parents room which is about 22x14, they decide to again, roll on the 14ft side. So my mom has a 22ft seam going down the side of her bedroom, and then it stops. Looks like they ran out of carpet, patched in another piece, so it looks like a quilt. Common sense would say, roll 2-12ft pieces on the 22 ft side. There would be one seam-in the middle and if they are good installers, it should be barely noticeable. These pieces could have gone right into the closets as well. Very little waste and few seams. Any good carpet installer knows this. The entire carpet needs to be replaced now because the job is sooooo incredibly bad. They are holding up further construction my parents are trying to do because NO ONE WILL CALL US BACK.. It's been 48 hours and we have not heard from a soul'. I even called the BBB and asked how the *** did they get an A+ rating based on the number of complaints I have read from this site, other sites, twitter, and facebook. The gentlemen was very helpful and led me to believe they are going to look into this further. I told my mother if we do not hear from anyone by the end of the day, we are calling our local news investigative reporter to look into it. I am just in aw. I have worked with hundreds of flooring installers over the years and have never seen a job quite this bad before. It really is awful. Wish I could upload photos for you all to see!

First, let me start off by saying I am a trained insurance adjuster, 14 years in the business. I have NEVER dealt with a company which has provided such poor customer service and poor installation. I am trained on the specifics of how to estimate, install, roll, and stretch a carpet. So, imagine my surprise when my mother calls me and asks me to come and take a look at her carpet which EmpireToday installed. She was already pissed because they called the day of the scheduled installation last week to cancel on her 20 minutes before they were supposed to be at her home. When I originally looked at the estimate, I told her it seemed a little shady because there was no square footage listed or pricing per sq ft. She wanted to go with them because of the advertised discounts. Even with the discounts, I told her the pricing seemed high. I inspected the 3 bedrooms. Whoever the installer is has no idea how to roll or stretch a carpet. There are air bubbles underneath the carpets in every bedroom. Almost looks like a buckled hardwood floor underneath the carpet. Too bad they have NEVER had hardwood. In addition, the seams in the closets were not tacked down at all. I can literally take my hand and lift up the carpet in all of the closets. In my oldest son's bedroom, the carpet is not even the same width as the closet, and there is a one inch gap in the front of the closet with no carpet. The smallest bedroom which is about 11 x14, they decide to roll the carpet by the 14ft side, so there is a seam right before the closet and another seam in the closet. Who does that? If you don't know, carpet comes in 12ft or 15ft rolls. So if you have a 11 x14 room, you roll the carpet on the 11 side w the 12 ft roll, you roll it 14ft long and then into the closet. There should be NO seam in a room like this. NOT ONE! My parents room which is about 22x14, they decide to again, roll on the 14ft side. So my mom has a 22ft seam going down the side of her bedroom, and then it stops. Looks like they ran out of carpet, patched in another piece, so it looks like a quilt. Common sense would say, roll 2-12ft pieces on the 22 ft side. There would be one seam-in the middle and if they are good installers, it should be barely noticeable. These pieces could have gone right into the closets as well. Very little waste and few seams. Any good carpet installer knows this. The entire carpet needs to be replaced now because the job is sooooo incredibly bad. They are holding up further construction my parents are trying to do because NO ONE WILL CALL US BACK.. It's been 48 hours and we have not heard from a soul'. I even called the BBB and asked how the *** did they get an A+ rating based on the number of complaints I have read from this site, other sites, twitter, and facebook. The gentlemen was very helpful and led me to believe they are going to look into this further. I told my mother if we do not hear from anyone by the end of the day, we are calling our local news investigative reporter to look into it. I am just in aw'. I have worked with hundreds of flooring installers over the years and have never seen a job quite this bad before. It really is awful. Wish I could upload photos for you all to see!

Installed carpet a year ago in 3 rooms. Installation of carpet is incorrect in every room. Empire denies any liability or wrongdoing.
Still have patchie carpet. Regional customer service said "get an Attorney". If you want aggravation for years call empire today.

If anyone out there has any kind of problems, PLEASE contact me.
wear on carpet

bought carpeting from empire today. Just after a few weeks I started to notice wear on the carpet, the stairs and landings started to show alot of compression. contacted them. Some jerk came out and told me to keep vacuum every other day. I am also having problems with my flooring too.
[protected] [protected]@aol.com

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Let's just say Empire does not live up to it's advertising me buy one room, get two free. I had 500 sq. ft I wanted lamented. He quoted $5400. Even as he was trying to get financing, I knew I wasn't going to take this deal. I cancelled the contract the moment he left. They the rep. called telling me saying he got a notification that i cancelled. After I told him yes and the reason, he asked did the home office give me a lower price. I was like, this man is fool or he thinks I'm one. I told him that he quote was extreme high for 500 sq. ft. Thereafter, he kept calling me several times and finally, I called back. Much to my chagrin this rep. advised that I had been approved and wanted to know if I wanted to go forward. I told hm no and hung up the phone and called the home office. The home office was even worse. I must say, while the products Empire is showing seem to be good, they want to take the customer to the poor house. I called Home Depot and I could get this 500 sq. ft space completed for under $1, 000 dollar. Empire is a rip off and don't use, even if you can get financing for a year. Further, there no such thing a buy one room, get two free. RIP OFF COMPANY.

On Feb. 24, 2017 We had carpet installed. We were assured by the sales rep. Randy that this carpet would not shed. He even demonstrated how a less expensive carpet would shed, but a higher priced one would not. We went with the higher priced one. I have continuously vacuumed this carpet but it continues to fill the vacuum after only several passes. Needless to say our clothing is full of the fuzz. We feel that we have been deceived with the type of carpet we received and want to be charged for the lesser priced item.

We called Empire to see what they had to offer and saleman stoppedby. We needed carpet for our living-room and bedroom. He was your typical saleman( snakeoil type). Once we decided what we liked and questioned the price the full court press switched on. I was used to dealing with my neighborhood carpet shop but we decided to give Empire a chance, so was not used to this BS. He complained if I do not make the deal now I might miss out on a great price and he would have to make a second trip to possibly close the deal. So what if he has to do a little work. He got on the phone made a call to impress me and came back with reduced price of about $400.00 from his original quote. My target price was about $30.00 per sq yd, so his reduced price was on target. I signed off on the deal.

We were told that the 2 pieces would be bound and delivery would be from 8-6pm. I was ok with the delivery times but was told on the day of delivery if we did not hear by 10:30am from the delivery service to call a certain number. At 10:30 we called and were told they could not reach the installer but someone would call us back. We did not hear from anyone. We called a few more times up to 5pm and were told they still could not get in touch with the installers and not sure where they are!. I asked don't you think that is unusual that your company could not get in touch with someone who is suppose to deliver your product. No answer to the question, gee what a suprise.

At 5:30pm I decided I was going go out and that is when the installers showed up. I asked them why they never called me or responded to phone calls to find them. They said they never heard or received any calls from anyone all day! This means someone is lying. They then proceed to tear up my old carpet in the LR and take it out. When they brought up the new carpet we noticed it was not bound and it was one large piece. They said they cut and bind it on site.That would take at least 1.5 -2 hours. We were NEVER told this. We were lead to believe this was all done at the warehouse. Now it is 6:15pm We then checked to make sure the carpet was the right one. We checked and felt this was not that same quality we picked. More phone calls now it is about 7pm. The installer cut off a peice of the end and we compared it to the remaing BR carpet. They both agreed it was not the same as the quality in the BR. So what to do? We refused the carpet.

In the end we got zero phone calls all day to let us now anything, the istallers show up tear up my LR rug, leave a mess in the building hallway which I cleaned up. Now I have no carpet in the LR. You would think that the saleman or someone from Empire would have called us. We got zero calls all day and up until this writing. Refusing the carpet was the best thing we did. I should of read this website first. My advice is to stay away from Empire and go with works. We went back to our neighborhood carpet guy and got a better deal on a much better carpet.

Google the names of the Sales Manager and the self proclaimed “VP of Customer Service”, and DOZENS of complaints come up. I have a customer satisfaction issue they are not willing to budge on, and it is extremely disappointing as I relied on their #1 sales rep to provide me with the guidance and vision to select the right color for my flooring. Said Rep has not returned a single call from me. His suggestion was wrong, I'm stuck with a $7K bill, and no one at Empire cares. The “VP of Customer Service”, and supposed front line to the owner (whom I asked to speak to but was told "no") of Empire Today's Linked In profile reads: Sr. Regional CS Manager at Empire Today, LLC. The last I knew, "Regional" is not all encompassing, nor is it a Vice President. I spoke with the BBB today, and their opinion is as follows: in that I relied on their expertise and professional experience to make my decision, I have a reasonable complaint to file with them. I'm doing so now.

Was looking to get laminate floor for my living area which is about 240 sq feet not a really big room so I called Empire because they had a 70 percent off sale for a ball park figure. They told me I would have to have a in home estimate and set it up for the next day between 5 and 7. Sales reps. arrives at about 7:20 complaining how far out I lived. How it cost him 15 dollars in gas to come to my house and how he works for commission all this was being said before he even showed us samples of floors or discussed priced. I thought that was a odd way to start out a sales presentation and then asked me why I scheduled for such a late appointment because he was close to my area at 10 this morning. I explained to him that my husband did not get off work until 4:30 so 5 would be the earliest we would be available. He asked me which room I wanted to get done and I told him the living area. He said he could measure it in a matter of minutes and hopefully make it home for dinner, He begin to tell me about carpet and I had to inform him I wanted laminate flooring so he bought out samples and we looked while he measured and we picked out one. He figured up the bill a gave me a outrageous price of 4000 dollars. I bought fell out of my chair. I told him I had other estimates and I would call if I choose to go with them. He then went back in to the song and dance of how far he had to come out. He told me if I signed tonight I could get in done the next day but would rather me wait until the day after because he didn't really feel like writing out the order and sending it out that night, He then went done to 3600. I still looked at him like he was off his rocker and he asked me about the other estimates I have gotten. I told him about the one I had that would be .69 cent a square foot for the laminate and 1.59 a foot to install. Which was a total of 580 dollars. He said it would not even be worth his time to give me a 500 dollar quote and went to his car to bring out a piece of what he called junk laminate and said this is what I would be getting for the 580 dollar price and went to break it. It didn't break but did crack on the backside when he tried to break it. He explained sure it would do fine for 3-5 years but after that it would look like crap and he should know because that is what is in his house. I was thinking to myself you work for empire and you wouldn't even pay the outrageous price you are asking me to pay. My husband told him that the price he was asking was way to high because our neighbors had recently gotten their living room dining room and kitchen done for right at [protected] sq ft total) and that we was not going to pay almost 4000 for our one little room. That the more rooms you get done the cheaper it is because even thought it would only take 13 boxes to do my room the driver had to come all the way out to my house and install it so he said the price had to cover the installer getting paid, the salesmen getting paid and Empire making a profit. We thanked him for his time and told him we would let him know . Then he did his final and last offer of 2700. I am going with the 580 price. I change my mind every year and remodel so If the floor only last 5 years I will get my moneys worth. Don't waste your time on having a bozo give you a outrageous price . A true legit business would have a set price for a set job and the price wouldn't change 4 or 5 times.

My Empire Today flooring experience has left me feeling angry, insulted and cheated. I gave Empire Today the opportunity to make things right for this consumer and they failed. Here's my story: I purchased a home in November 2010. I have 3 dogs, 1 was a puppy at the time and, while looking at homes, I was intentionally avoiding those that had wall-to-wall carpeting because 1 of my older dogs has accidents and does not like to go outside when it's raining, my other dog marks and my daughter's new puppy was not house trained yet. I found the house I now own. There was brand new wall-to-wall carpeting in 2 bedrooms. I decided I liked the house and could replace the carpeting in the bedrooms with other flooring. In December 2010 I called Empire Today and a salesman came to my home. I told him why I wanted the carpeting replaced, specifically stating I did not want to have to replace it in the future because of urine damage by my dogs. He told me laminate floors would be an excellent choice. At a cost of $2204, the carpeting in the 2 bedrooms was replaced with laminate. The flooring looked really good. I loved it so decided to get the rest of the house done. Same salesman came in January 2011 and closed the deal on laminate flooring for the rest of the house; the cost was $3640. A few months ago, I noticed areas of the floor throughout my home were warping. I called Empire Today and they sent installers to my home. They determined the warping was caused by moisture, specifically dog urine. I was livid; the flooring had been installed less than 1 year prior and I had the original carpeting replaced in anticipation of and to avoid this exact same issue. At purchase I told the salesman my concerns and, fully knowingly, he told me laminate was the best product for my circumstances. The salesman basically sold me the same flooring but in a different composition - laminate instead of carpet! Many phone calls later; a couple of visits later, I am now being told by Empire Today that they will be happy to replace my floors AT MY EXPENSE! Comments by the Southern regional manager to me on the telephone were: Empire Today is not responsible for my choice to have dogs and the salesman was absolutely in the right not telling me about possible damage to the flooring from moisture and another comment by staff that I live in Florida and all houses in Florida have problems with moisture because it's built on swampland. C'mon, really! I orignally called Empire Today as professionals to help me, a layperson, choose flooring for my new home. Empire Today did not give me the opportunity to make an educated decision; as a result, I now have warped floors, less than a year later, that I paid $5844 for. I called another flooring company and was told they would never recommend laminate flooring for someone who has dogs in the home. Shame on you Empire Today - shame on you for recommending this flooring to me when I specifically told your salesman why I wanted the carpeting replaced; - shame on you for defending the salesman's actions, your regional manager's insensitive comments, the inadequate resolution to send installers to my home and replace the flooring at cost to me, and for inferring that I would be so stupid as to do any further business with Empire Today and/or give Empire Today any more of my very, very hard-earned money!

I had Empire install over $4, 000 worth of carpeting - 3 bdrms and l/r & hallways. Within one week one of the bedrooms had a horrendous odor. I aired out the room and waited one week. The odor was still there. Empire came back and told me my cats had peed on the rug and refused to do anything about it. It has been 3 months and the carpet still reeks. I had it professionally cleaned which only helped a little. I wrote Empire a letter and a representative from the office called and told me they would come and rip up the carpeting. They never showed. For 2 weeks now I've been given the runaround and passed from person to person, always with a promise that someone would get back to me. Meanwhile I have a room no one can bear to be in, and the furniture in that room piled in my living room.