Endurance Warranty Services review: Endurance extended warranty services no reason to decline my claim.

I purchased the Endurance extended vehicle coverage program in March 2022. However, after about a year, I decided to cancel it due to a declined claim I had experienced. I had reported a water pump leak to Endurance and they requested a chance to repair or replace it before I proceeded with the cancellation. Additionally, they lowered my monthly payment to persuade me to keep the coverage.

After five months, following Endurance's recommendation, I took my car to the car shop they referred me to, expecting the repair to be approved. Unfortunately, despite the pressure test confirming the water pump failure, Endurance denied the claim. I spent the entire morning trying to reach someone who could assist me and make a decision, but it proved to be impossible. Every time I provided the requested information, they would come up with additional reasons not to cover the repair.

To make matters worse, they asked if I had a record of a 100,000-mile coolant refresh. While I do carry coolant in my car to maintain the fluid level, I do not have receipts for the coolant purchases. This requirement seems unreasonable and has added to the frustration.

It is frustrating to receive such terrible service, especially considering that I have always been current with my payments. Moreover, the cost of repairing the water pump is not significant compared to the hassle I have endured.