Epic Deal Shop’s earns a 1.0-star rating from 56 reviews, showing that the majority of customers are dissatisfied with their purchases.
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My refund
The website never mentioned a raffle or that it cost to enter the raffle. When I read the reviews no one ever spoke about a raffle. I made the order on 6/22/2023 and I would appreciate a refund. Who in their right mind would pay to enter a raffle. My order number is 680212. I spoke with someone and I asked him could I speak with a supervisor and he told me that it wouldn't be possible because they don't speak to customers. This is so wrong.
Desired outcome: I only want my $7.99 back
I ordered a backpack $29 technical really nice backpack
I ordered it on the 8th of this month I have not got no tracking number and I'm pissed off I've been emailing them and trying all I can do I can't have no phone number to talk nobody and I'm just fed up because I'm getting ready to move here quickly and I want to get my bag before I move and they're taking forever supposed to happen like 24 to 48 hours that's what it says it says I'm still saying processing how long does it take to process something 8 days before they can even ship it out give me a break either want my bag mailed to me so I know it's on the way or I want my money put back on my card however they prefer it I want the bag but I ain't waiting around much longer they won't answer me I can't get no service from you I'm going to go somewhere and someone else is going to be talking to you not me put that in your pipe and smoking
Their customer service number is [protected] because I thought I was buying a DeWalt power station and it wasn't it was entering a sweepstakes. But it makes it sound like you are ordering the actual item. I emailed them got this customer service number and call them and got a refund. Hope this helps
Delivery of a backpack
product ordered on April 27. It sat in a post office for 5-6 days then got sent to Chicago Post office. Why I live in the KC Metro area. Then after sitting there for 5 days it went to Indi. Wrong direction. What is going on with this. I write to them/ call them and all I get is the tracking number and excuses of communication with their supplier.
These people have no concept of service or being truthful. I am convinced that it was mis-directed by their shipping department. I must say if it ever gets here I will be amazed.
The same thing happened to me with a DeWalt power station I thought I was getting it not entering a sweepstakes and I emailed them they came back with a customer service number which is [protected] and I explained to them what happened and then I wanted a refund and they gave me a refund within a couple days. Hope this helps
Is Epic Deal Shop Legit?
Epic Deal Shop earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from Epic Deal Shop.
With only 0% of 0 complaints being resolved, Epic Deal Shop slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Epic Deal Shop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Epic Deal Shop has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
The registrar associated with Epic Deal Shop has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
We have detected an internal review system on Epic Deal Shop's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
We conducted a search on social media and found several negative reviews related to Epic Deal Shop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Epicdealshop.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
Not getting my product
I ordered a bag back in mid March, they took the money immediately, shocker I know. After about 3 weeks I enquired about the whereabouts,. They responded with an email saying it as taking longer because of the COVID19. I sent another email about 2 weeks later asking the same question. they sent me an email with a tracking number and all the information was in Chinese. I do not speak or write Chinese. I asked for refund and to cancel the order, I get a response saying they will give me a 10% refund and "Diana is working the case". Well "Diana" continues to ignore my request for answers and three days ago I told them to cancel my order and refund the rest of my money back. Have not heard from them yet or do I really expect to hear from them?
Order 539654
Inbox
x
Francis Mammmano
Thu, Apr 16, 6:23 AM
to Edward
Good afternoon! Today is April 15 and looking at the tracking information, my bag that I ordered almost 8 weeks ago, it feels like, is still not here. According to the tracking information, on your website, it should have been here 2 days ago. Can someone please help me with this? I honestly believe this information is not helpful. Saying I am upset is an understatement.
Can someone please help me? Order #539654
Thank you
Francis Mamammano
[protected]
—
Frank Mammano
[protected] c
[protected] w
Support via reamaze.com
Thu, Apr 16, 2:40 PM
to me
Ralph Ellison
Ralph Ellison
Hello Francisco
We apologize for the delay please stay tuned with this link below. More updates are coming!
Tracking: https://t.17track.net/en#nums=LY036611361CN
Note: Kindly beware that due the ongoing Covid-19 nationwide alarm and Quarantine, the shipping process might be delivered a little later than expected. Please stay tuned.
Thank you for choose us!
Thank you for contacting us!
Ralph Ellison
Epic Deal Shop
Support Team
Appreciate this response · View thread history
Francis Mammmano
Thu, Apr 16, 3:10 PM
to Support
I appreciate the response. This tracking does not help me though. I am just asking for an update of when I might be getting the product.
Sorry for being a pain.
Thank you
Francis Mammano
—
Support via reamaze.com
Fri, Apr 17, 7:45 PM
to me
Diana Gracey
Diana Gracey
Francis,
I am working on your case
Epic Deal Shop support team
Appreciate this response · View thread history
Francis Mammmano
Mon, Apr 20, 1:29 PM
to Support
Any updates?
Francis Mammmano
Wed, Apr 22, 8:12 AM (12 days ago)
to Support
I understand what is going on in the world today. What I don't understand is that there are no updates on the delivery of this order. When I ordered this product I was very excited about getting it. Over the past month I've had to reach out to find out where this product is, I get a response here's the tracking number I click on it and it's all in Chinese. I am in the United States I do not speak Chinese or read Chinese. You offer 100% guarantee I don't think this is a good service. Can I please get a refund so I can take my business somewhere else.
FrancisMammano
Support via reamaze.com
Wed, Apr 22, 10:10 AM (12 days ago)
to me
Diana Gracey
Diana Gracey
Hello Francis,
I will provide a 10% off and I am following your case
Epic Deal Shop support team
Appreciate this response · View thread history
Francis Mammmano
Fri, Apr 24, 7:38 AM (10 days ago)
to Support
I continue to ask for help and no answer. All I get is "I am following your case", well what is going on with my order. The last email said that I was getting 10% off, what am I getting 10% off of? If it is another order in the future, well that is not happening. If it was an extra 10% off this order that will be refunded, that has not happened yet.
Can someone please give me some answers!
Francis Mammano
[protected] w
[protected] c
Support via reamaze.com
Fri, Apr 24, 6:26 PM (10 days ago)
to me
Diana Gracey
Diana Gracey
Francis,
We already apply a 10% partial refund, I am following yourorder
Epic Deal Shop support team
Appreciate this response · View thread history
Francis Mammmano
Tue, Apr 28, 8:09 AM (6 days ago)
to Support
I received the refund of 10%, thank you. I still have not heard anything of where my purchase is and it has been 4 days.
Francis Mammano
Support via reamaze.com
Wed, Apr 29, 7:30 PM (5 days ago)
to me
Diana Gracey
Diana Gracey
Francis,
I am working on your case
Epic Deal Shop support team
Appreciate this response · View thread history
Francis Mammmano
Fri, May 1, 10:34 AM (3 days ago)
to Support
Thank you. But you still have told me nothing about when it will show up. All you keep saying is that you are working the case.
Please cancel my order and refund my money. I am tired of waiting for this.
Thank you.
Francis Mammano
—
Mens shirt order
I have ordered 3 shirts from epic deals on 23 Jun 2019. My order ID was EDS14489. It was delivered on 30 Jun 2019. The shirts quality was very poor and not at all fit for use. It seems pieces of cloth was mixed and stitched. For the last 5 days I am continuously sending mails to support@epicdeals.com. there was no reply from them. Please arrange my refund of money and pick the items back. The aount was also huge as Rs. 999.
Shirt quality is very poor
return of product
Sir
i have ordered three shirts vide order no eds10786 on dtd. 07.03.2019. Ordered for size 42 . Sorry to say that the size of shirts is very small, it is not for adults, i want to return the products, pl tell me the procedure,
thanks and regards.
Vijaykumar lungade
mob [protected]/[protected]
purse/satchel
This product is not at all as described. The size is extremely small, made for a young child - not an adult. I couldnt believe what I was sent when I took it out of the bag! After all the complaints I have read about sizing, quality and workmanship, it seems to be their products are not worth the money you pay. I was also charged more than the advertised price. When you factor in exchange...I got ripped off! Lesson learned. I hope this review stops this from happening to anyone else. TERRIBLE company.
worst quality product
I had ordered for a pack of 3 high quality branded formal shirts of XL size vide order number FD1009. But the shirts I received were of worst quality and also size was M. I want to return the product immediately. Please help how and where to contact. I am unable to find any contact details from the site. I had placed the order through Facebook and now I am unable to contact anybody for the return.
shirts pack of 3
I have ordered 3 shirts from epic deals on 22 Jun 2019. My order ID was EDS10994. It was delivered on 03 jul 2019. The shirts quality was very poor and not at all fit for use. It seems pieces of cloth was mixed and stitched. For the last 5 days I am continuously sending mails to support@epicdeals.com. there was no reply from them. Please arrange my refund of money and pick the items back. The aount was also huge as Rs. 999.
want to to return the ordered shirts
Sir /madam
This is Naveen from nizamabad, Telangana State. I have booked one order of 3 shirts package offer of rupees 1000 from Facebook in have seen in one site... But again I am unable to recall that site... I have been cheated that site... I have booked branded 3 shirts but received three cheap quality waste cloth shirts.
The order was booked in xpressbees courier in Delhi bearing no. Awb [protected]... on 25th June 2019. It was delivered to me on 27th June 2019. There is no from address on thta cover. I want to return that shirts.
Now
My request is to can you please tell me who has, whiseller has booked that one on 25th at Delhi. So that I can ask him. I am attaching the the bill... Please see and help me in this matter.
Please call me on [protected]
combo shirts are not good there are short
Oder no # EDS7836 this is my oder number sir .
My name is gautam kumar my oder is cotan shirt 3 combo pack. Sir I Request you sir this product is poor quality.
And there product is 3 cotan shirt product price is 999 size is, m, but I recuid size is XL size.
Sir shirts are to short theair coumintment are not true.
So I recuist hummali sir this oder is return sir
earphones
I ordered this product over 8 weeks ago and still havent received it nor has customer service provided any bit of service to if they are going to reship. They sent a tracking number that doesnt work and when I have asked to cancel and refund they just wont get back to me.
Beyond done with this fake company and terrible customer service. There customer service is sooo non existent that its rediculous. They dont even get back to you when you write them. I am charging back the order on my CC and advise no one to tell with them.
cancelled order money not returned
I am getting no where with this emailing customer service. I asked to cancel an order before it mails out. For a back pack, it was not the one I needed. The next day customer service by email said they will refund. Still waiting 3 weeks later. I keep emailing them and they say it is coming. Then they offered me more of a discount. I hope them redeem themselves. They took my money that minute. I know it is easy to return it is pay pal.
These emails go on and on with them promising to return the money. 24 hours ect. and at one point they said the item was on its way even thought they told me the refund was coming.
I hope someone will resolve this issue.
3 high quality shirts
Order # : EDS14585
Ordered 3 High quality Koutons shirts for Rs.999. But I received 3 different sunlabelled foul-smelling shirts. So I want to return them. Never shocked like this before in my hundreds of online purchases from different online sites.
I am enclosing herewith an image of my order.
Please do accept my return request.
[protected]@yahoo.com
[protected]
Dear team
Any reply
Please Return my oders
Shirts - A pack of 3 shirts- KOUTONS
I was using Facebook. During that KOUTONS pack of 3 shirts was displayed by Epicdeal. I visited the link and ordered a pack of 3 shirts for Indian Rs. 999/-. The payment was to be made on delivery. They confirmed my order number EDS14781. I ordered for KOUTONS shirts.
The same was delivered yesterday on 01.07.2019 at my home to my son by way Bill Number [protected] through BLUE DART. The payment of Rs. 1000/- was made by my son to the delivery boy Mr Avdhesh of BLUE DART.
Later, at came to home and saw the shirts, I was shocked because the shirts are wrost in quality and fabric is very wrost, colour is totally different. The whole product is totally different from promised during order. The stitching of shirts is very rough. Means totally fraud and cheating with customer.
From yesterday, I am trying to find any contact number or address or details but could not. One email address support@epicdealshop.com is given but emails couldn't be sent. I have also written to BLUE DART.
No Bill is supplied with the parcel.
No address of the sender is mentioned on the parcel and order details sent to me through email.
No details for returning are provided.
Email can not be sent, I have tried so many times but it failed.
A mobile number 8911989809 was provided me by BLUE DART but it's not connecting.
I have explained my grievance to the email address through which I was conveyed my order number EDS14781 but no response. That address is help@epicdeals.in
I want to get my money back.
Dear sir,
my name pratap mishra from Roorkee . i am purchased your combo pack 999. but your product is very poor quality.
so i return . plz contact [protected]
Invoice no. - [protected]
Ian complaining about product
I have ordered 3 shirts of xxl size but I received 3 shirts of small size out of that one shirt is already damaged. So I want to return this product and I need my money back so please send me your return address so that I can return this product. Please do the needful as soon as possible
My contact number:[protected]
Email: [protected]@gmail.com
MY ORDER NUMBER: EDS17599
wrong product received
Order # : EDS8935
Ordered 3 High quality Koutons shirts for Rs.999. But I received 3 different sized unlabelled foul-smelling shirts. So I want to return them. Never shocked like this before in my hundreds of online purchases from different online sites.
I am enclosing herewith an image of my order.
Please do accept my return request.
[protected]@gmail.com
[protected]
3 high quality branded formal shirt
I ordered above item of XL size but delivery send Small size design and colour also different .Shirts is very rough and under size.
During phoneby company before delivery it was clear-cut asked by me that size should be XL and they assured me for this.
It is very regretful, I want to return this item kindly do needful.
Sandeep srivastava
[protected]
[protected]@gmail.com
eds2856 I ordered for double sided shirts of three combo pack
I ordered for double sided shirts of three combo pack with good quality but what I received shirts are totally different from I ordered shirts, received shirts very poor quality and they are single sided shirts .This is not a good way of doing online business i.e showing one product and delivering very poor quality product.i mailed to epic deals but I didn't get any response.
Please go through below pics to get what is your integrity in your online business.
wrong item received
We have ordered shirts... Nd it has come wrong... Wrong pattern nd wrong size... Combo of 3 shirts... It is the worst shopping site... Dnt buy anything from this... Every thing is worst... All products are worst... Our rupees has wastes...999 rs... Epic deal is worst... I will not buy anything next tym... Amazon is better than this... I request not to use this site please
Epic Deal Shop Reviews 0
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Overview of Epic Deal Shop complaint handling
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Epic Deal Shop Contacts
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Epic Deal Shop phone numbers+1 (916) 607-2151+1 (916) 607-2151Click up if you have successfully reached Epic Deal Shop by calling +1 (916) 607-2151 phone number 0 0 users reported that they have successfully reached Epic Deal Shop by calling +1 (916) 607-2151 phone number Click down if you have unsuccessfully reached Epic Deal Shop by calling +1 (916) 607-2151 phone number 0 0 users reported that they have UNsuccessfully reached Epic Deal Shop by calling +1 (916) 607-2151 phone number
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Epic Deal Shop emailssupport@epicdealshop.com100%Confidence score: 100%Support
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Epic Deal Shop addressHawthorne, California, United States
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Epic Deal Shop social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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This happened to me with a DeWalt power station. I thought I was buying it and it wasn't it was entering the sweepstakes. So I emailed them and got a customer service number which is [protected] and I explained to them that I thought I was getting it and not entering a sweepstakes and they sent me my money back and I got a refund hope this helps.