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Essence of Argan Complaints 114

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F
6:18 pm EDT

Essence of Argan Essence Of Argon OIl

The website says that it's free and all you have to pay for is the shipping and handling YET I'm being billed over $100 for this stuff! Why? They also keep sending me parcels in the mail when I only ordered 1 to try and I now have 3!
I'm questioning this stuff especially since they include a video of Dr. Oz pushing this stuff.

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1:43 pm EST

Essence of Argan Amazing product

I sent for the trial 3 months ago, i found a big amount billed to my credit card and after talking to the customer service they offered me a very good price for the product and had an agreement to receive the product every 2 months, it's an amazing product very natural i am using it for my face, hands and hair

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U
9:30 pm EST

Essence of Argan Thankful!

I order the Essence of Argan Oil since it was my cousin's advice for she is using it for a couple of months already, I was amazed after calling the company for giving me a discount and arrange my billing cycle. I will use this product longer as per their advice for the best results. Thank you Essence of argan.

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1:15 am EST
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Essence of Argan Missed Reading

I answered an advert for Essence of Argan Oil, a trial promo, where I will be charged initially for the shipping but after 14days I got billed the full price. I rang the company and they explained to me well about their Terms and Condition that I missed reading. I did not regret it being billed. Because the product is great for all skin types, my family is using it. my son has a skin problem and it relieved it. My husband is using it as his aftershave. It really is an expensive product, cause good things aren't cheap, but they gave me a discount and I can choose my shipment schedule. the products really fit me and my family. I so love it!

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M
10:05 am EST

Essence of Argan It is legit!!

I saw this advertisement thru Facebook about a free trial offer. Whenever I order something online I always search on that first before proceeding. I went to their website and saw different variety of products offered. I read Terms and Conditions and saw that their free trial is only for a certain period of time. I went out of the free trial page so I decided to contact their Customer Support. I find it not a scam because I was able to speak to a live representative who are very friendly and respectful. They explained to me very well on how their trial works. I am so eager to try first the product. They offered me a promotion which I can only get the product at an affordable price. I am now using their product and loving the out come of it to myself. It really works. I am subscribe to their promotion. I love their oil!

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J
1:54 am EST

Essence of Argan Confusion

I signed up for a trial of Argan oil and I have my first charge for the trial. I called straight away the company and spoke to the CSR. It was well explained the TERMS AND CONDITION. They said they sent me an email for all the necessary information and checked it. Yes, they sent me all the information via email for me to be guided. I admitted to missed reading the TERMS and CONDITION while placing the trial. My negligence for not reading the Terms and Conditions is not a valid excuse for me to hate the company. I fully understood what happened. Price aside the Argan Oil is really good a great moisturizer and it does wonders for my stretch marks. Lucky me that the Essence of Argan has a Promotion called DAD and I can personalize my cycle billing. I am now enrolled in DAD promotion every 2 months plus they gave me a free gift of Lipgloss. Greate Company with Great products. Thumbs up for Essence of Argan Oil.

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D
9:52 am EST

Essence of Argan Free trial

I am not here to complain but to give great feedback about the product. I ordered the free trial for this product. It arrived after few days and have tried it. It really works on me. I see the difference after 2 weeks of using it. I contacted their Support Team and told them I am amazed with the product. I was given a discounted price for me to subscribe and enrolled to their promo. I got a free lipstick. Their very amazing and friendly.

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2:40 am EST

Essence of Argan Confused About Free Trial

I sent a trial last month and get my 1st monthly supply, confused about what happened why I got billed. I rang the company and they explained to me what's going on and they have Terms and Condition which customer should bound to follow. I agreed it's my mistake for not reading it. But can't help myself to use the Essence of Argan Oil because I see the results. I accepted the charges and I agreed to enroll in their Dollar A Day promotion for $29.99 plus they sent me a free gift of Mascara. It really makes me sad for someone who called the company a Scam because it's not true. Sometimes being a customer it is our responsibility to read terms and conditions for us to be guided. I will never complain about the product as it does wonders for my skin. Thanks, Essence of Argan for making my skin glow. I love using Argan Oil every day.

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L
10:10 pm EST

Essence of Argan Was not aware about the charge.

It was my mistake at first for not reading the fine print carefully when I purchase the product, but after I called I was happy with the service and discounts they gave me. I like the product of the Essence of Argan Oil since it is so mild and lovely to use. I've given a chance as well to personalize my billing cycle into every 3 months instead of getting the product every month.

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9:51 pm EST

Essence of Argan Misunderstanding

Essence Of Argan Trial

I tried to purchase Essence Of Argan Trial way back in September 2020 and missed to read the terms and conditions. I was billed for the full price of the trial products and then called the company right away, customer support I talked to about this was very pleasant and understanding. She was able to explain everything to me and I must admit that at first, I was skeptical but the way she explained to me everything, I was relieved I am able to get as much discount despite my misunderstanding with them. :)

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Connie Chetwynd
Middleton, Nova Scotia, CA
Jul 11, 2021 4:40 pm EDT
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[censored]. You automatically forward products on a regular basis, billing the unaware customer for as long as you can get away with.

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A
12:50 am EDT

Essence of Argan Made payment for product on 26th October 2020, still no goods

I have rang the company numerous time and have been told the complaint has been sent to the back office.

AUD$73.00 sent as payment, bank statement copies sent, (as requested by them), still nothing. Order no 2141892

Gives an excellent product a bad name. Just deliver, what's your problem are you just crooks?

Desired outcome: just send what I ordered

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S
4:31 am EDT
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Essence of Argan Unauthorised transaction

Payment taken off my credit card overnight for 159 AUS what a scam! I want that money refunded! How do I go about it? And has anyone been successful in getting a refund? I contacted them via email and have received no response and no refund.

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T,???
Edmonton, CA
Jun 02, 2022 4:58 pm EDT
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I unsubscibed on the site after doing trial then I was charged for products that were never sent. One for 78.32, 32.91 i want my money back.! I got mybank on it znd even called them myself and it's been 2 months and nothing has been changed.

Pissed customer

S
S
Stacey Goodwin
US
Aug 09, 2021 10:36 pm EDT

No you are screwed

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R
2:40 am EDT

Essence of Argan My complaint is exactly the same as the one on your website... $160 ripped out of my bank account after purchasing a 3ml sample!!

I supposedly purchased this product [30th March] as a sample and understood that if I was impressed with it could order more. Have just checked my bank statement and there is no sign of a purchase from you on that date but on the 15th April you withdrew $160.60!
I have just been told by one of your staff that if I did not cancel the order by the 14th I would be slugged that amount. This is absolute [censored]. What is means is it took over a week to get here and I have a few days to try it out!
Fair crack of the whip. You know what this is? This is slick American Marketing at its very worst and it is a classic example of why your reputation is what it is. Is Donald Trump behind this because that's the sort of stunt he would pull. God help you when you have an idiot like him as your President.
My bank is going to go into bat for me on this because what you have done is is totally immoral and wrong. And yes, I would like a refund... please.
Richard Booth
Perth
Western Australia

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Connie Chetwynd
Middleton, Nova Scotia, CA
Jul 11, 2021 4:41 pm EDT
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As I said, total scam.

T
T
Trinity Fox
US
Jul 07, 2021 8:24 am EDT

I thought it sounded to good to be true ! This is called fraudulent and misleading.. you should get your money back with an apology from this so called company! There is an office in Australia you could ring .. good luck Richard Booth

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J
11:38 pm EDT
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Essence of Argan Unauthorized credit card charges.

I read an article about Annabel Langhein re her leaving cooking and moving into selling Essence of Argan. I ordered one bottle as a trial. I did not order any more. I have been charged $159.86 on January 14th. I rang +64 [protected] and said no more please. A bottle had been sent. I had not had an email from the company to see if I wanted a regular order.
The person said I would be taken off the customer list.
On the 4th of Feb. $175.60 was taken from my credit card.
I do not want this product and I do not want to lose more money.

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10:35 pm EST
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Essence of Argan Essence of argan "free trial" is a scam scam scam

Nothing in life comes free. Even a 60-something former university professor, like me, learned THAT lesson the HARD WAY.
In spring of 2018, following my 14 hour double eye surgery for Lyme Tick Eye disease, which left me blind for 29 months until 3 wonderful neuro-ophthamologic surgeons flew to Toronto to perform my surgery to return some of my sight, I got an email inviting me to participate in a limited, free trial of a face/eye creme called Essense of Argan. Turns out, there was a shipping fee, and the product was purportedly endorsed by long-time local CityTV Tornto talk show host, Marilyn Denis, so paid the $8 shipping fee to a Toronto address, thinking nothing of it.
The very small, white jar of creme arrived about a month later. I actually really like he creme. It helped heal the wrinkles and scars around my eyes after my surgery, marks which are virtually gone now, 2 years later. However, two weeks after the creme arrived, ANOTHER jar arrived in the mail, which I did NOT request. Heck, I barely made a dent in the first jar. A month after that, a THIRD jar arrived, and on a hunch, I looked at my VISA balance, and I had been ROBBED of $154.41 THREE TIMES! I absolutely did NOT authorize those withdrawals, and despite only having half my vision at the time, I make numerous attempts to reach the company, to NO avail.
A few days later, the Fraud Squad for my credit card company called me to say they had identified some "unusual activity" on my VISA card, and it turned out not only was the proprietor of Essense of Argan creme ripping me off, but my credit card info had been sold to ANOTHER individual who maxxed out my card, buying multiple orders of high-end meal deliveries! The bank KNEW I was living on a $700 a month allowance, and that the purchases were WAY out of my ability to afford these kind of purchases, so they immediately cancelled my VISA card (which was a hardship on me when a few days later I was hospitalized, and had to pay for a prescription with a credit card, but no longer had a valid one, and the new card didn't arrived until 4 weeks later! By that time, I was in dreadful arrears in my utility bills, and I couldn't fill my eye med prescriptions, nor buy food. I eventually got a new VISA card, but here I am, 22 months later, and I've only JUST paid off all the debt I accumulated, NO THANKS to the ESSENSE OF ARGAN SCAM!
It's small consolation to know that thousands of women around the world were taken advantage of by the SAME SCAM. And in every case, in every country, this product was PURPORTEDLY endorsed by that country or state's most famous female morning show host.
What a brilliant crime.
VANITY, THY NAME IS WOMAN!
Rosemary, from Toronto, Ontario.

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A
1:04 am EST

Essence of Argan I am complaining about payments withdrawn from my account and financial difficulty it has caused.

In December 2019 I read online sample argan oil. I applied online believing i was only paying for samples and shipping.
I received the samples in January 2020. Thank you.

27 December 2019 $13.21 was deducted from my visa account i believe for the shipment and samples.

I do not recall requesting further products but the following amounts have been deducted from my visa account.

15 January 2020 $90.69 was deducted from my visa account
21 January 2020 $160.17 was deducted from my visa account

I have not received any products for the above withdrawals from my account.

This amount is currently pending in my account
13 February 2020 $103.23 is pending in my visa account

I do not wish to receive any products but i do wish to be reimbursed for the amounts withdrawn from my account:
$ 90.69
$160.17

And i would expect that the $103.23 pending be cancelled from your sevice.

I am very upset and angry that such amounts have been withdrawn from my account. It has put me in financial difficulty as i only live on a very small income.
I thought i could pay a one off for shipping for samples that would make me feel better about myself and to give myself a very rare treat.
Unfortunately it has caused me a lot of pain and unnesassary anxiety.

If it is not possible to refund the payments already paid, then I ask that the $103.23 be cancelled for payment.

This is the information in my account for today Thursday 13 February 20202
Today
AAA-Argan
Pending
-103.23
Thursday 13 February AAA-Argan pending Debit of 103.23 Running balance of 272.37 button expanded
The organisation you've paid hasn't processed this payment yet or has put a temporary hold on the amount. This usually clears within 2-3 business days. Learn more
To query this transaction while it's pending, please contact the organisation directly.

The following are transactions from my visa account:
21 Jan 2020
creamy-arga [protected]
-160.17
Tuesday 21 January creamy-arga [protected] [protected], https://crea, [protected] Debit of 160.17 Running balance of -314.85 button expanded
Eftpos payment at 10:51 am
FromANNE [protected]
[protected] https://crea [protected]

15 Jan 2020
Antiaging-Serum.Com
-90.69
Wednesday 15 January Antiaging-Serum.Com [protected], [protected], [protected] Debit of 90.69 Running balance of -392.53 button expanded
Eftpos payment at 7:50 pm
FromANNE [protected]
[protected] [protected] [protected]

I thank you for your attention to this matter.
Anne Ashford
Taumarunui
New Zealand

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M
4:05 am EDT
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Essence of Argan Being charged for it.

I bought my argon oil, and then was charged to my account. I just had brain surgery for secondary tumour in my brainstem, and I just didn't have any idea how my money disappeared. No idea how or why, but it was withdrawn from my account and I don't know how? I'm very unimpressed by this and hope this will be refunded to me.

Any advice would be appreciated,

Catherine Hulse

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Update by Mynameishtax
Oct 29, 2019 3:57 am EDT

Without my authority my card was charged!

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S
2:49 am EDT

Essence of Argan Essence of argan

I just purchased the Essence Argan for free & only pay for postage which was for $8.45 & when I looked up my statement you have charged me $12.23 & also charged me $11.42 for the wrinkle reducer which should have been $7.69 . Why didn't it tell me that it wasn't Australian dollars at the check out cause I wouldn't off bought it. Order numbers are 1291387, 1291387. Sue Hellmund email: [protected]@bigpond.com

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K
11:52 pm EDT

Essence of Argan Customer service essence of argan

I purchased a sample of Skin Lifter-Idro and a sample of Ecocertified -arganoil from an advertisement i saw on facebook prices being $12.46 Skinlifter and $27.44 for the .ecocertified-Arganoil 8/7/2019.
On the 24/07/2019 when checking my Visa i saw that an amount had been put on my Visa $176.57 and $155.90 for the purchase of Ecocertified- Arganoil and Skinlifter-Idro.
I did not order this and they had no right to put this on my Visa.
I would like my money to be returned to me by bank cheque and posted to my home address.
I am a pensioner and live on limited money and in no way would i have order this.

Contact details
Mrs Karen Field
14 Sheriff Place
Randwick Park
Auckland
New Zealand

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3:13 pm EDT
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Essence of Argan Eye cream for lines

I received the first bottle and it has only been about a month and I got another unnecessary. Money has easily been taken by them for the 2nd order that I never authorized! This is robbery, and it better be returned to me. This is NOT a way Canada does business that I have ever seen.
If you want to serve Canadians, be truthful and keep your hands off our cash! sheila dolmage, sault ste. marie, ontario

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Mic Smith
US
Sep 03, 2019 8:34 am EDT

same incident happened here.. i saw transaction in my bank, I called their customer service then i've realized and admitted it is my fault not reading those fine lines stating that "i am authorizing their company to deduct the regular amount if i failed to comply with their so called policy. lesson learned on my part to read first before clicking the "ok" button. but I like the oil product

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About Essence of Argan

Screenshot Essence of Argan
Essence of Argan is a premium skincare brand that offers a range of natural and organic products made from the purest form of Argan oil. The company is committed to providing high-quality skincare solutions that are safe, effective, and environmentally friendly.

Argan oil is a rare and precious oil that is extracted from the kernels of the Argan tree, which is native to Morocco. It is rich in antioxidants, essential fatty acids, and other nutrients that are essential for healthy skin and hair. Essence of Argan uses only the purest form of Argan oil, which is cold-pressed and unrefined to ensure that all the beneficial properties of the oil are preserved.

The range of products offered by Essence of Argan includes facial oils, body oils, hair oils, and other skincare products that are designed to nourish, hydrate, and protect the skin. The products are free from harmful chemicals, parabens, and synthetic fragrances, making them safe for all skin types.

One of the unique features of Essence of Argan is that the company is committed to sustainability and ethical sourcing. The Argan oil used in their products is sourced from women's cooperatives in Morocco, which helps to support the local economy and empower women in the region.

Overall, Essence of Argan is a brand that offers high-quality skincare solutions that are safe, effective, and environmentally friendly. With a commitment to sustainability and ethical sourcing, this brand is a great choice for anyone who wants to take care of their skin while also supporting a good cause.

Overview of Essence of Argan complaint handling

Essence of Argan reviews first appeared on Complaints Board on Mar 29, 2012. The latest review I would like a refund was posted on Oct 26, 2023. The latest complaint CaviArgan free trial from essenceofargan.com and theradiantme.com respectively. was resolved on Oct 09, 2023. Essence of Argan has an average consumer rating of 2 stars from 124 reviews. Essence of Argan has resolved 24 complaints.
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  1. Essence of Argan Contacts

  2. Essence of Argan phone numbers
    1800 058 430
    1800 058 430
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    Australia
    +1 (305) 859-4493
    +1 (305) 859-4493
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    United States & Canada
    +44 190 567 7511
    +44 190 567 7511
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    United Kingdom
    +353 768 886 553
    +353 768 886 553
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    Ireland
    +61 287 763 353
    +61 287 763 353
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    Australia
    +64 98 864 904
    +64 98 864 904
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    New Zealand
    +32 25 885 570
    +32 25 885 570
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    Belgium
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  3. Essence of Argan emails
  4. Essence of Argan address
    6741 W. Sunrise Blvd, Bay № 5, Plantation, Florida, 33313, United States
  5. Essence of Argan social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 18, 2024
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Essence of Argan Category
Essence of Argan is ranked 95 among 117 companies in the Skincare category

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