ETourandTravel
Reviews and Complaints

To whom this is concerned, I was under the understanding I was getting a vacation to Disneyland then Daytona and scarolinathen I get package and its for a time share I don't want a timeshare. They said I would have to go to a seminars.why do people take advantage of this friggin internet.I also read other peoples complaints lot of complaints basically I still have to buy tickets to go to Disneyland pay taxes on everything what kind vacation is that I want my money back its a rip off I will be calling you in morning on Monday Cynthia carpenter last week you contacted me I called but no one ever called me back.my husband timothy m nelson sound credit card you used I want my money back all of it Cynthia j carpenter 2720 189ave kpn lakebay Washington 98349

I have filed a complaint twice before, and have had no response at all. It's been at least 2 months. I don't understand that. These people lied to me about a vacation to Orlando, Florida and a rental car. I was told that I had 12 months to pay $ 398.00, but I kept telling the lady I can't afford it, I'm on a fixed income. She was very pushy, she just kept pushing. When I said I can not afford it, she said " you can't afford not to " She said I could pay $98.00 down, then ^ the balance of $ 300.00 when I could, it just had to be paid before I take the vacation, within 11 months, that was in September, 2014. They debited my account in October, & again in November, 2014 $ 248.00, which I told her repeatedly I couldn't afford. I need to have $ 248.00 returned to my account. They are liars and scammers!

My family and I signed up with etour for 3 nights and 4 day package in orlando florida It sounded awesome Nice hotel, $100 giftcard for food and $100 off park tickets yay! uh not quite...We choose the double tree hilton it sounded to good to be true and it def was.First off the hotel was non kid friendly, my kids are well behaved and we still had stares and where treated as if we had a disease, Even though every other couple in their was gay.I did not stare at them.I have lots of friends that are gay.I have no problem with that.I have every right to be in that hotel as they do.We get to our room and it was not what miguel (aka pier) told us it would like.He told us it would have 2 queen beds, a pull out couch, small fridge and microwave.We got to the room it was freezing in there it smelled like mold and A**.It had 2 full beds and 2 chairs.The room was sooooooo small and a small fridge .NO MICROWAVE! I needed a microwave because we have an 8 month old who I needed to heat up food for and room did not accomodate myself .my husband and 3 kids.We never fought so much ...and on vacation.Stuck in a small room will do it! We complain to the hotel and they dont do anything.They tell us microwave is an extra $10 a night..WHAT? I can buy one for that.The hotel front staff were so rude and also hungup on us.We called etour and they told us they do not know why miguel told us we were getting that room.He said we could pay extra to get a different room and microwave, or pay even more and stay at their resort.I was like no we are already spending enough .
We can not keep spending more.when we were told something different.The customer is always right and they kept saying unfortunately we cannnot do anything ..I was getting really heated! How is it our fault etour hires someone that doesnt know what they are doing and gives false info.anyway i yelled at (omar) until he finally credit us $50 back we paid (that we did not receive till a week later after we got home from our vaca) .Then we went to their resort to pick up out $100 restaurant card and our disney tickets which we paid ahead of time for .We get there and they have NO FREAKING TICKETS! but already took our money! they gave us a lame check for $100 that we had to run around and find that bank to cash it, and yell at them again to credit that $280 we paid them for the tickets (which we didnt get till a week later after the vaca as well) we had to pretty much get money wired from family to take our kids to disney.We did not want them to be upset!., but we only went there with a certain amount.We had to wait in line for the disney park tickets .We were trying to avoid the lines by buying the tickets prior.The restaurant card they told us was a visa card.! I swear they said VISA!..We get it and its a dang Restaurant.com card .(like groupon almost).we thought we would be saving on eating but only got discounts at restaurants.We still paid alot out of pocket plus tip.Alot of the restaurants were fancy! and with 2 kids who are use to chuckie cheese trying to drink water out of a wine glass was hillarious ! and kids meals were $15 ..omg! And my 8mos old was throwing his baby food everywhere .I know the server hated us! I felt bad, but this is what etour put us threw.The day we were leaving we had to do the timeshare presentation.We were really interested and the lady we did the presentation with was great and understanding.We were ready too purchase timeshare but uh hello we couldnt because ETOUR took all our money! ETOUR is very unorganized and do not communicate with the resort apparently.ThIs vaca was more stressful then fun.We use to stay at liki tiki in kissimimee and had an awesome time ..KId friendly..They were not bored ever! We will stick with liki tiki next time! I was trying something new and the accentives sounded good, but this is def one of those deals that sound TO GOOD TO BE TRUE! I will never use Etour again ! and do not get me started about all the toll roads! vaca is supposed to be stressless and fun.I hate them for not meeting our needs and being so rude I hate you Elure AND Stressfull!...You will go out of business when I am done with you!

I wish I had found all this out before they got any of my money. I am on a fixed income and not in good health. My sister is also possibly dying if we cannot get her treatment, she is also raising her 3 grand children all teenagers. I was going to do this so we all could take a trip to Florida and take the kids to Disney World and the other places you are suppose to be able to go to.. I have had nothing but problems from the start. Every time I called to cancel they would say they would add this or that. They at one point sent the wrong package and I called and they said they would fix that, not telling me that they were going to take another $289.00 besides the 489.00 the had already taken, I did finally get that back but when I called the other day since I had not gotten the new package I called and they gave me yet another claim number the 7th one so far, I lost it and said I wanted my money back, they told me it had been too much time and they could not refund my money. My sister called since they had from the beginning put it in her name and I was so mad I couldn't even talk, when she asked to speak to a supervisor they accidentally must have hit speaker because we could hear them laughing in the background .Then when the supervisor finally did get on the phone he said there was nothing they could do it was past the deadline for a refund, Even though there was proof that there had been mistakes by their employees they would not do anything, I don't know since I used my Walmart card if they will do anything but I cannot afford to lose almost $500. Not that I know many people that could and it seems from what I have read here that I am far from the only one they have done this to. We need to all get together and file a class action suit against the company, there is another site with complaints also, even some emails from ex employees. I hope that anyone else considering this finds this and the other sites before they give them any money. I wish I had known.

Tried to cancel 1 minute after giving Visa number and they refused.Tried again 16 days when package arived in mail and they refused again.The City of ORLANDO IS GETTING A REPUTATION OF ORGANIZED FRAUD WITH THE CITY BACKING COMPANIES LIKE THIS.I was scammed out of 219.00 only but I want this back.I will register a claim in small depts court in PRINCE GEORGE BC CANADA.TO ETOURANDTRAVEL OF ORLANDO FLA...REGARDS ROY SHIELDS

These people who call you are complete frauds, they called said a vacation package for $149.00 said go to website print out your tickets for attractions, free with this package, didn't say I had to bring my husband to these property locations to attend these 90 minute tours before getting into accomadations, so its a complete scam, & I only paid half, thank god, but they would not cancel or refund my money either, still calling to bug me to go to florida for this, thier should be a law against this type of business

I booked a florida vacation package with etour and travel for $399. Package included 4 nights hotel, rental car, full breakfast, $100.00 voucher for disney parks. I understood we would have to sit through presentation for their timeshare. When i booked over the phone, the salesman told me the hotel was a couple of minutes from the parks. Hotel was 25 miles away (45 min. with traffic). He also told me the hotel had shuttle buses to all the parks (no shuttle buses at all). He also told me there was a breakfast buffet included with the hotel (no breakfast unless you pay $12.95 per person each day). As for the rental car, we didn't need one because we drove down. The salesman told me he would give us an extra $100.00 voucher for the park. I had an 11:30 appointment to go through the presentation. I arrived at 10:30 to voice my complaints. The lady behind the desk said she would get us through the presentation early. After being ignored for the next two hours, at 12:30 I told them I would not go through their presentation and they could keep their Disney vouchers so I paid for my own tickets. The name of the time share is Vacation Villasat Fantasyworld 4999 Kyngs Heath rd Kissimmee Florida. The people at the resort were very rude and didn't seem to care if we wern't satisfied with the service we recieved.

Beware of BUSINESSES and PEOPLE connected to ETourAndTravel

Seems the same people work with or for all these businesses.
Go to the Better Business Bureau site listed below and look at the numbers and reasons for
consumer/customer complaints. And they are still operating?

The photo is from corporationwiki using the "connection visualizer"
All the information below was taken directly from the posted website address.

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Better Business Bureau Review

http://www.bbb.org/central-florida/business-reviews/vacation-time-share/etourandtravel-in-orlando-fl-22003661

RATED F
On a scale of A+ to F
BBB rating is based on 16 factors.

Factors that lowered ETourandTravel, Inc.'s rating include:

-448 complaints filed against business
-Failure to respond to 3 complaints filed against business.
-6 complaints filed against business that were not resolved.
-40 serious complaints filed against business.

According to the BBB file, this company has an unsatisfactory business record, specifically, a pattern of consumer complaints relating to misrepresentation or misunderstanding of the offer, high pressure sales, as well as other areas of concern. While the company responds to most complaints and either resolves or offer an explanation of their policy, some complaints remain unanswered in the file.

Contact Information
Primary Contact: Mr. Pierce Farr
Mr. Lance Croft (VP/COO)
Mr. Steven P. Kosmas (President)

Alternate Business Names
Cape Canaveral Cruise Line Tour and Travel, Inc. (1996),
Cape Canaveral Tour and Travel, Inc. (f/k/a),
E Tour and Travel,
Kosmas Group International, Inc.

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About Orlando Resort Development Group, Inc.

http://www.corporationwiki.com/Florida/New-Smyrna-Beach/orlando-resort-development-group-inc-6284393.aspx

Steven P Kosmas

-President and Director at Orlando Resort Development Group, Inc.
--Director and President at 811 Development Corporation
Managing Member at Causeway Development L.L.C.
-at Coconut Mallory Marina and Resort Dockowner's Association, Inc.
-Vice President at Etourandtravel, Inc.
-Director and President at Financial Information Services, Inc.
-Director and President at Key West Coconut Mallory Resort, Inc.
-Director and President at Kgi Properties, Inc.
-Director at Kosmas Caribbean Holdings Corporation
-Director and President at Kosmas Group International, Inc.
-Director and Vice President at La Riva Residences Condominium Association, Inc.
-Chairman and President at Ocean City Coconut Malorie Resort, Inc.
-Director and President at Ocean Development Group, Inc.
-Director and Vice President at Orlando Resort Development Group, Inc.
-Secretary and Treasurer at Orlando Resort Management, Inc.
-Director and President at Sea Villas Development Corporation
-Managing Member at Spk Capital Management, L.L.C.
-Director at The Kosmas Group, Inc.

Trudy Duffy

-Vice President at Orlando Resort Development Group, Inc.
-Vice President at Key West Coconut Mallory Resort, Inc.
-Vice President at Kosmas Group International, Inc.
-Director, Secretary and Treasurer at Ocean City Coconut Malorie Resort, Inc.
-Vice President at Orlando Resort Development Group, Inc.

Nicholas G Kosmas

-at Key West Coconut Mallory Resort, Inc.
-at Kosmas Group International, Inc.
-Director and President at Orlando Resort Development Group, Inc.
-Director at The Kosmas Group, Inc.

Robert P Kosmas

-at 811 Development Corporation
-at Key West Coconut Mallory Resort, Inc.
-Director at Kosmas Caribbean Holdings Corporation
-at Kosmas Group International, Inc.
- at Ocean Development Group, Inc.
-Director, Secretary and Treasurer at Orlando Resort Development Group, Inc.
- at Sea Villas Development Corporation

J Lance Croft, Vice President at Orlando Resort Development Group, Inc.

Dan Preston, Vice President at Orlando Resort Development Group, Inc.

In 2005 I purchased a package from Etour and Travel for me and my daughter to take a vacation. We enjoyed ourselves tremendously.
Today, 10/3/11, I recieve a call from a representative trying to sell me another package. She said it was $149... I told her that I am disabled and have no income and did not want to take part. She argued with me. Then she said "I see you charged the 2005 vacation on a Visa, would you like to charge this on it and pay the Visa bill at a later date?" I said, "NO! I do not want the package and do not have the credit card any longer."
This customer rep was rude and beyond the point of helpful.
My question is, "Do they still have the credit card info on file?" I read a complaint about a man's card being charged even after he told them he did not want the package. I will be watching for a charge.

I started my reservation to Orlando with eTourandTravel.com. They said they need my credit card number to hold my reservation. I provided one. It was a natural thing to ask and many companies in travel industry (hotels, and car rental businesses) do this. They make an empty request to your credit card to make sure you have the credit allowance for that amount. In two days I noticed a charge from eTourandTravel.com for near $300. I was just holding my dates and was told I will not be charged until I actually pay for the trip. Yet, they took the money from my account without my authorization!

I got a call saying I had won a trip to disney with my partner and two more people of my choice. And I was offered the 7 day and 6 nights orlando florida and3 night accommodations in daytona beach area plus a trip to mexico. I should have felt it was too good to be true. Now they've got $298.00 OF MY MONEY. And when I wanted to cancel the whole thing on the same day, the lady on the phone just went from being sweet to rude...she gave me my confirmation number and then hung up. I had my credit card account locked so they can't take any more money from me. I hope this kind of scam will never ever fall on me again.

3626 Quadrangle Blvd, Ste 400
Orlando, FL 32817
[protected]

This was the first and the last time I hope to get scammed. I was told, like most complainants, that I had won a trip to Florida. After all their talk, I got billed for $498, U.S. ($532 CAN.) for my "one time fee". When I finally got my package not only was it after the "15 days cancellation time", SURPRISE, but I could not even log into my members section. SURPRISE. It was only when:
-I disputed the charge with my Visa rep.
-Telling them to either make up their minds about my refund and not to waste my time
-That I had e-mails about complaints about their company about the same issue
-that I was not going away and that I would be reporting them to every Fraud and Scam agency in the U.S. and Canada
that they finally agreed, (gag), in "good faith", to refund my money!
STAY AWAY from this company.

Do you know someone in leadership I can speak with at ETourandTravel? I spoke with a representative last week and he hung up on me twice because I wasn't interested in paying an additional $200 to extend a $400 vacation package purchased on 2/8/2009. I called back several times and he continued to hang up.

When I called today, I spoke with a young lady. She hung up when I mentioned my experience with the gentleman last week. I keep calling back and I am not getting an answer. I believe my phone calls are being routed to the same representatives based on my the phone numbers of record. Anything you can do to help would be greatly appreciated.

I've tried to go online to book the vacation several times throughout the year and I kept getting an error message stating my account number did not exist. When I requested online support to help with this concern, I received a message indicating "no one was 'unavailable' to assist with my concern". I thought that was an unusual typo for an online automated response from a reputable company.

An agent from Etour and Travel called my wife on Dec 27, 2009. She agreed to the vacation package with the option to cancel within 7 days. I emailed them on 1/1/09 to cancel the package. I forgot about the issue because I thought we had no package. Then we began to get calls to off us to pay more money to "save" our package. When I told them that I had canceled by emal, they denied receiving it. We have gotten calls from them on several occasions, most recently around the first of Dec '09, still offering to save our vacation (around $400) if we paid more money. They have our money only because of their lack of action on my email and my inattention to my finances. Is it really my fault? I do share some of the blame for not following up. But I should not have had to with a reputable company, which I do not believe they are.

i too fell victim to this scam... i got a call from someone from etravel offering a 4 day vacation for up to 5 people to go to orlando/daytona beach fl, for $99 which included staying on the beach at the sheraton hotel and included a rental car with unlimited milage. i could use this package at anytime within the next 2 yrs and the only catch was me and anyone who came with me had to attend 1 60 min meeting about timeshares. so i thought no big deal, whats sitting in a meeting for an hr when 5 people can go to fl for 100 bucks i gave him my debit card info and was told i would get a confirmation email within the next 24 hrs . Well here it is almost a week later after that call, no email. I was also told i would get a package in the mail telling me about the trip and the timeshares in 4-7 days but i dont expect that to show, so i went to my bank today and spoke to the manager there and told him what happened so when etravel goes to take money from my bank, its already been stopped and they cant take my money. Thank god I didnt have any money in my account for another week from now or they would have gotten my money. Someone needs to put a stop to these people

I just got off the phone with etour as they were calling me about their fabulous $119.00 flat rate Orlando and Daytonia package. I am Canadian and a little sun sounds good just about now. I listened to the young girls pitch and she was very sweet. I asked if it was Time Share and was told no, it was Vacation Ownership. (Ha, ha, I've sat through a time share pitch in Cancun before) So I had the basics of the pitch at this point but I just don't jump all over strange deals and give out my credit card number! When I said I wasn't willing to make a decision right now she asked me to hold the line and a guy came on the phone.

Well, this is where the conversation went south. He had this tone about him asking me if I had ever heard of Sheraton...and when I said I wanted to discuss it with someone first he practically screamed..."WHO, lets calls them then!" He told me I was never ever going to get a deal like this anywhere ever again and his voice was soooo angry. "what's the problem, don't you have a credit card?" Then I remembered, I got a similar call some months back and they were extremely rude. At this point told him I definitely decline and then he thanked me for "wasting 10 minutes of his reps time" and was even hotter under the collar then before...and like months back I cut the line and hung up on him. Now I tell you...I don't ever find the need to hang up the phone on anyone, but these guys are ridiculous and the last time they swore at me and the whole bit so I wasn't waiting for it again.

Bottom line is people don't give away things for nothing...there is always a catch. And he certainly had motivation for being rude and I'm sure my enjoyment of Florida didn't push him over the edge. I can imagine the Vacation Ownership reps and how pushy, intimidating and condescending they might be. It would ruin your whole vacation.

I purchased a vacation package from ETour and Travel on June 19, 2009. I was to receive an email the next day confirming this and a package in the mail. When I called to inquire about the package and that I had never received it, I was given the run around that they could not find my information and that I would need to call back with my credit card number again for them to locate it. I then decided this was crazy and wanted to cancel the whole package. I was told when I called back that my fifteen day time period was up to cancel the package and I was just out of luck. I tried to explain that I could not have known about the 15 day time limit since I never received the confirmation information. Was told there was nothing they could do, not even a manager could take care of this. I have called my credit card company and filed a dispute. THESE PEOPLE ARE CON ARTISTS, STAY AWAY!

this company is a fraud. they use customers credit cards without their permission and keep charging it. once you buy 1 package from them they keep your credit card number and use it again but send the package to a wrong address so buy the time you find out you got charged for another package its to late to cancel because you only have15 days to cancel. i know theese guys the managers name who okay this scam is matthew pedea and james contreas. they also use their power wrong i know a few females who got fired because they wouldnt have a sexual realtionship with matthew pedea or james contreas. sombody gotta stop this matthew pedea number is [protected] imight spelled his last name wrong.

I wish to return the package that you sent me for $150.00. I do not want to go to florida or anywhere else as I am working full time. I cannot stress this enough. You took my money, now I want it back. Your service rep(Victoria, last name unknown) painted this lovely picture about the trip for 4. It is a hoax. Numerous phone calls to complain came to nothing. I will get My Lawyer to sort out this problem and you'll end up paying me back much more plus interest for 2 years. I want my money back now.

I just fell for the Etourandtravel scam this morning. I was told I won the " Free " Orlando trip by entering a contest on Hotmail and that VISA was sponsoring this contest. I do admit I have been entering a lot of contests lately so that is why I thought maybe this is true. I specifically asked if VISA really is aware of this contest and I was told yes. Naturally, I called Visa after I payed the $500 initial registration fee and they know nothing about this! Not only was I lied too about that, I also got a fake 1800 # to call them back for any questions! I called the number I saw on their website right away to get a refund and I have to wait until tomorrow at 6pm until they get all my information. I figured by the time the package comes, my 15 day cancellation " rights" will be over. Do not fall for this! You are obligated to attend a boring 90 minute timeshare meeting which they forget to mention... they like to say " all you have to do is visit one of our resorts " (ya, sure!)

I should of trusted my instincts!