Menu
For Business Write a review File a complaint
CB Cryptocurrency E*Trade Financial Blocked access and unreachable customer service
E*Trade Financial

E*Trade Financial review: Blocked access and unreachable customer service

Y
Author of the review
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Have been an inactive trader for a few years. Left some stocks and cash untouched in my Etrade account. Now that I want to start trading again, I could not log in. The platform accepted my username and password but then required a phone number after. Before I can just log in using my username, password, and a security code.

Steps done:

1. I tried logging in as usual with my username, password, and the given security code but could not get pass anything.

2. I tried just my username and password, it verified but cannot get in my account unless I gave my mobile number. That's fine since I did register my mobile number with Etrade. But now, it said that it is unable to match my name with my mobile number.

3. I tried calling the listed toll-free number in my country but it cannot even patch through.

4. So I called the international US number +[protected] as per Etrade's website. A Filipino man answered, said it is not Etrade but an emergency toll hotline and he is in the Philippines and not US.

5. Left a message on Etrade's Facebook messenger, no answer.

6. Wrote to [protected]@morganstanley.com. Received an automated reply: "If your inquiry is related to assistive technology and/or access to the platform by people with disabilities, please be assured your concerns are being reviewed by a member of our team and we will be in touch within two business days. Note: If your inquiry is related to other access issues such as resetting your password, problems with multi-factor authentication or you require other technical assistance you will not receive an additional response from this mailbox." It is just for people with disabilities.

7. Wrote to [protected]@etrade.com. Received an automated reply: "This mailbox is not monitored and correspondence sent to this email address will not be viewed and may be filtered or blocked. Legal notices, vulnerability reports, customer service inquiries, unsubscribe/opt-out requests, data subject access rights requests, complaints, and other customer-related correspondence should not be sent to [protected]@etrade.com."

Cannot get in touch with anyone from Etrade. Please help.

Desired outcome: Desired solutions:1. Etrade representative reach out and explain what happened to my account. 2. I can trade as I have before.

Confidential Information Hidden: This section contains confidential information visible to verified E*Trade Financial representatives only. If you are affiliated with E*Trade Financial, please claim your business to access these details.

0 comments
Add a comment
  1. E*Trade Financial Contacts

  2. E*Trade Financial phone numbers
    +1 (800) 387-2331
    +1 (800) 387-2331
    Click up if you have successfully reached E*Trade Financial by calling +1 (800) 387-2331 phone number 3 3 users reported that they have successfully reached E*Trade Financial by calling +1 (800) 387-2331 phone number Click down if you have unsuccessfully reached E*Trade Financial by calling +1 (800) 387-2331 phone number 8 8 users reported that they have UNsuccessfully reached E*Trade Financial by calling +1 (800) 387-2331 phone number
    Securities or Bank
    +1 (877) 921-2434
    +1 (877) 921-2434
    Click up if you have successfully reached E*Trade Financial by calling +1 (877) 921-2434 phone number 0 0 users reported that they have successfully reached E*Trade Financial by calling +1 (877) 921-2434 phone number Click down if you have unsuccessfully reached E*Trade Financial by calling +1 (877) 921-2434 phone number 1 1 users reported that they have UNsuccessfully reached E*Trade Financial by calling +1 (877) 921-2434 phone number
    Retirement Specialists
    +1 (800) 838-0908
    +1 (800) 838-0908
    Click up if you have successfully reached E*Trade Financial by calling +1 (800) 838-0908 phone number 0 0 users reported that they have successfully reached E*Trade Financial by calling +1 (800) 838-0908 phone number Click down if you have unsuccessfully reached E*Trade Financial by calling +1 (800) 838-0908 phone number 0 0 users reported that they have UNsuccessfully reached E*Trade Financial by calling +1 (800) 838-0908 phone number
    Stock plans
    +1 (866) 503-2856
    +1 (866) 503-2856
    Click up if you have successfully reached E*Trade Financial by calling +1 (866) 503-2856 phone number 0 0 users reported that they have successfully reached E*Trade Financial by calling +1 (866) 503-2856 phone number Click down if you have unsuccessfully reached E*Trade Financial by calling +1 (866) 503-2856 phone number 0 0 users reported that they have UNsuccessfully reached E*Trade Financial by calling +1 (866) 503-2856 phone number
    Credit cards
    More phone numbers
  3. E*Trade Financial emails
  4. E*Trade Financial address
    1271 Avenue of the Americas, 14th Floor, New York, New York, 10020-1302, United States
  5. E*Trade Financial social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
E*Trade Financial Category
E*Trade Financial is ranked 68 among 337 companies in the Cryptocurrency category