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E*Trade Financial

E*Trade Financial review: Asset transfer

M
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10:42 am EST
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The problem has persisted for several months

Following the decision of E*TRADE to change the status of my account, I have been trying to transfer my assets away from E*TRADE for several months, and I am being given the runaround. Every time a transfer request is submitted, you state a different reason for rejecting the transfer request. It is impossible to get anyone to provide details of your requirements.

My last phone call with E*TRADE on 9th January lasted over 45 minutes; I was assured the asset transfer request submitted on 8th January was being processed, only for it to be rejected the next day.

On 8th January via secure message:

Your request to process Correspondence for account XXXXX-XXXX has been received and fulfilled.

On 9th January

I spend 45 minutes on the phone with E*TRADE and assured everything is ok.

On 10th January via secure message:

Your Asset Transfer Request was rejected.

There is no email alert (as is customary with most other financial institutions) to say I have a response to secure message. E*TRADE expects me to log into my account everyday to check the status of a pending transaction

The party to who I wish to transfer my assets has submitted documents to E*Trade numerous times but can never get any feedback.

Customer service is unacceptable, and the knowledge of agents is clearly inadequate. Having no means of establishing a single contact within E*TRADE to resolve issues means a never-ending back and forth.

Since E*TRADE initiated the action leading to me transferring my assets, why the make it so difficult for me to move my assets away from E*Trade.

Desired outcome: I would appreciate receiving clear instruction from E*Trade on requirements to transfer my assets to my nominated party. I am moving my assets at the request of E*Trade. I should not be so hard to achieve

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  1. E*Trade Financial Contacts

  2. E*Trade Financial phone numbers
    +1 (800) 387-2331
    +1 (800) 387-2331
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    Securities or Bank
    +1 (877) 921-2434
    +1 (877) 921-2434
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    Retirement Specialists
    +1 (800) 838-0908
    +1 (800) 838-0908
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    Stock plans
    +1 (866) 503-2856
    +1 (866) 503-2856
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  3. E*Trade Financial emails
  4. E*Trade Financial address
    1271 Avenue of the Americas, 14th Floor, New York, New York, 10020-1302, United States
  5. E*Trade Financial social media
  6. Andrew
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    Oct 30, 2024
E*Trade Financial Category
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