Robert L. Stinson
Dear Sir/Madam,
I am writing to express my disappointment and frustration with the recent customer service experience I had with E*TRADE. I have been a loyal customer for several years and have generally been satisfied with your services, but my recent encounter has left me feeling let down and dissatisfied.
On 10/12/2023, I contacted E*TRADE customer service regarding a new debit card, My experience during this interaction was far from the level of service I have come to expect from your organization.
The main issues I encountered during my interaction with your customer service representative include:
1. Unresponsiveness: I was placed on hold for an extended period, which significantly impacted my time and led to frustration.
2. Lack of Expertise: The representative I spoke to appeared to lack the knowledge and expertise required to address my issue effectively.
3. Poor Communication: The representative's communication skills were subpar. They did not explain things clearly, which left me feeling confused and unsure about the actions I needed to take.
4. Lack of Empathy: Throughout the interaction, I did not feel that the customer service representative was empathetic or concerned about my issue. This lack of empathy was quite disappointing.
I must say that this experience has left me questioning my decision to continue using E*TRADE for my financial needs. I believe that a company of your reputation should strive to provide exceptional customer service, which was clearly lacking in this instance.
I kindly request that E*TRADE takes immediate action to address these issues and improve the quality of customer service provided. Furthermore, I would appreciate a resolution to my initial concern [mention your concern or issue in detail], which remains unresolved.
I understand that companies can sometimes face challenges in customer service, but I hope this letter serves as a constructive critique that helps E*TRADE improve its services.
I look forward to a prompt response from your organization regarding the actions you plan to take to address these concerns and provide a satisfactory resolution to my initial issue. If necessary, I am prepared to escalate this matter to higher levels of management or explore alternative avenues to resolve it.
Thank you for your attention to this matter.
Sincerely,
Robert L. Stinson
Desired outcome: Have company contact regarding this issue.
LOL, should probably remove that part that shows you used a form letter in the third to last paragraph, "[mention your concern or issue in detail]."