Etsy
Reviews and Complaints

I had an item cancelled from an esty shop Quality Bead Mart. When I got the cancellation it did not state which item. I contacted the seller and stated which item it was, stating no longer available. I asked if that is the case why is the item still showing available for sale, I as told to contact Esty. Why contact Esty, I would have assumed the shop would somehow make the correction so others would not assume the item was available. Again, I was told to contact Esty. I was a bit upset how the shop just blew me off since I do order from them often. And as if somehow what I was viewing the item incorrect online when the status of the item was still showing available. So to prove my point that something was wrong with the site, store or Esty, I reordered the same item, hoping the shop would research it. (Sorry I am a retired programmer, business analyst, business system analyst and SQA engineer) I was trying to help. I gave them a 1 star for not having the item and the comments from the shop. It was cancelled without any explanation and all subsequent orders from me cancelled. Is this store policy or within Esty store policies?

Hi, I hope you are well, and thank you so much for giving us so much information. I've been working on an Etsy store for over three months. I'm from Morocco. I sell traditional handmade rugs. I have worked hard and listed over 300 products in this store. I've made seven sales and haven't broken any platform policy. Yesterday I opened my shop and I was surprised that the shop was closed. I contacted the support team and they told me that this is a permanent store suspension and I cannot recover my store. Please help me. I would like to file a claim on the Etsy platform because this store took a lot of effort and money from me and the store was closed without any reason, I hope you can help me with any advice or information that I can benefit from, and thank you very much

I have been a goldsmith seller with etsy since 2012, with around 3800 sales and 1908 5 stars feedbacks. Yesterday I got a mail from etsy at 16.29 pm saying that order [protected] opened a case because he hadnt received his order. A few minutes after I replied to the case giving tracking number LX425821192IL that the order had been delivered. 2 hours later, to my utmost ashtonishment I receiced another mail from etsy saying they had fully refunded the customer on my behalf after investigation!

I demand very serious explanation about which investigation etsy did in 2 hours to decide to fully refund an order that is marked as delivered? On what ground etsy is taking my money out of my account without talking with me first? Can any customer open a case and get his money back straight away without investigation? while the tracking stipulate it has been delivered? This is a very illegal act, since then I have been trying to get reach of etsy but there is no way to get a human contact.

My frustration is so high that I will do whatever it takes to prove that you cannot act as a dictature. I demand a prompt explanation before legal action against etsy. Catherine Ulanovski

Home blessing, Jewish Home Blessing, Hebrew English Home Blessing, Green Leaves, hostess gift, beautiful Jewish home decor, birkat habayit

Transaction ID: [protected]

Language: Hebrew + English

Size: 12 inch x 12 inch

Personalization: JOYCE KESSLER HOME

Quantity: 1

DID NOT RECEIVE ORDER. WHAT IS THE STATUS?

Please call me [protected]. It isa gift for friend meant as a housewarming gift for her Mezuzah blessing at her home celebration.

Etsy

etsy.com

Your Etsy Order Shipped (Receipt #[protected])2

Yahoo

/

Inbox

Etsy Shipping Notifications

To:

s.[protected]@yahoo.com

Thu, Feb 16 at 10:37 PM

Etsy

Home & Living Jewelry Accessories Clothing Weddings Craft Supplies

Here it comes! Your order has been shipped.

Sergio, HadarDesign770 has shipped your order!

Ordered

on Feb 16 Shipped

on Feb 17 Expected delivery

Mar 6-20

Delivery times are estimated. If you're experiencing difficulty with this order, please contact the seller. See more info.

Order details

Confirmation number: [protected]

Home blessing, Jewish Home Blessing, Hebrew English Home Blessing, Green Leaves, hostess gift, beautiful jewish home decor, birkat habayit

Transaction ID: [protected]

Language: Hebrew + English

Size: 12 inch x 12 inch

Personalization: JOYCE KESSLER HOME

Quantity: 1

$22.88

View receipt

Shipping from

HadarDesign770

Shipping to

sergio sanchez

12324 Ramsey Dr

WHITTIER, CA [protected]

United States

Carbon offset leaf icon Etsy offsets carbon emissions from every delivery

Etsy Etsy's Purchase Protection Program

This purchase is eligible for Etsy’s Purchase Protection program. You’ll get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described. Learn more

Shop Information

Harleigh

Owner of HadarDesign770

Raanana, Central District

Help with order

Thank you for supporting my small business! It means the world to me to be able to share my designs. Your files have been sent to the email associated with this etsy account.

***FREE GIFT OFFER** Please add us to your favorites and get 1 set of your choice free! Simply check the heart button of our shop, and all of your favorite items and get one of your favorites for free! Convo us with your favorite item and you will receive your free favourite graphics set within 48 hours.

Best, Harleigh xx

This is the first time I have tried to use Etsy and probably the last. I ordered a periodic table light. Three days later I was asked for a VAT number and told they did not know anything about South Africa. The purchase was for me and I dont have a VAT number. Then the order was cancelled. The "seller" claims to have been writing to me but I did not receive any messages. Very disappointing but lesson learned and I will no longer use Etsy. Sean Duggan

ETSY placed my shop on "reserve status" even though I did nothing wrong.

I am a five-star seller, ship my product fast, free and trackable via USPS Priority mail.

I am not a new shop, have not had a great increase in sales, nor broken any policy. In fact, I have been awarded a "Star Seller" multiple times.

They will now withhold (steal) any funds from sales for 45 days before release.

They stated after I contacted them and escalated my claim, that they would contact me in 24 hours, and then ignored me, which says that THEY have misleading communication and terrible customer service, not me!

My last two orders which were couple weeks ago the package arrived and they said they’re enacted like that package heading arrived and they didn’t send me any money and then by the time it was it was there I never still never got any money I sold two more Simpson items and they still got 49 or something dollars of mine on hold And they haven’t released yet and I am having a hard time shipping. What I’m selling now because they haven’t paid me. They are the worst at paying the sellers were the last ones to be taken care of and I spend money shipping and of course there’s my items that I’m out and they take care of themselves and everybody else and take care of us last I despise it see if there’s some place else I could go, I would.

Long story short, last week I ordered a couple of decals for my truck and car. One order was cancelled because the ETSY associate didn't like me questioning him about an overcharge. That order was refunded after several abusive emails from this associate. Of course, when I filled out a harassment form, nothing was done. I then ordered a second decal from BESTSALES BUYS, located in Coconut Creek, FL. The package came today but there was nothing in it except a small piece of cardboard. Upon my email to this Dealer, he had the Gaul to accuse of lying to him, threatening me with lawsuits and refusing to refund my account completely after several request to do so. Etsy has been contacted and they have not responded. I assure you; I do not take this kind of treatment lightly and am gathering all info for possible litigating against Etsy and their Associate and Dealer mentioned above. If you really care about helping your customers, then I please respond to me ASAP. Thank you.

I had been a seller on Etsy since 2014, and according to their guidelines, I was considered one of their “Star Sellers”. I always shipped on time with tracking information, and I had over a 4.8 rating from customers who had purchased from me, along with many repeat buyers.

In November of 2022, I had listed two items, which were deactivated by Etsy, as they were deemed offensive. I asked for further explanation as I had listed similar items in the past with no issue, but I was only referred to a basic rule that was subjective, and I never received a response.

On February 24th, I listed five separate items. Once again, one of them was deemed demeaning by Etsy, and because of this Etsy closed my entire store down. No person gave an actual review of my store, and no one has given me any type of explanation as to what exactly was demeaning about my item.

As a result, my approximately 190 other listings were deactivated, including the 4 other listings that I had posted that same day. Etsy is now refusing to refund me for the listings that I paid for that they refuse to list. They are also holding what money is due to me from previous sales, and I was informed that they would not pay me what is due to me until late August. At this point in time, all previous sales have been delivered. If any issues arise, Etsy has my credit card information that they can be used if needed; there is no reason that they should be withholding my payment due. As far as I know, they don’t pay interest on my money either. Unfortunately, I cannot find this out as they will not answer any of my questions.

I have been trying for weeks to Varify my bank account with my online Bank statement ,I have spoken to several Robots in customer services,I am a 59 year old man my Pc skills are basic ,I can copy and paste but when it comes to different files not got a clue ,not one person who has replied has helped they do not read the problem I am having ,they don't care I am just another number extremely disappointed,in fact disgusted ,your company is quick to take money but not paying it out I have removed every selling post of my account,I asked for another way to supply a copy of my bank statement,is there a way money is tight and you have £130 of my money and you will not put it in my account ,why I have had payments from Etsy I have done the deposit nearly 7 years ago so it's blatant obvious it's my bank account ,if you can send me a email so I can send a copy of my bank statement that would be great if not just transfer the money and you can close my account

Hello,

I would like to issue a formal complaint to the shop I purchased from on the 29th November 'Cartoonize Me Into'.

Quick time line of what has occurred:

- Brought digital image on 29th November was told image would be 5 working days

- Chased 10th December (11 days later)

- Image received 10th December however image was incorrect, gave benefit of the doubt and asked to just move a butterfly tattoo from neck to chest (ignored the rest even though the detail wasn't as i'd originally asked for)

- 11th December told this would take a further 10 days on average. The change wasn't a request made after the purchase therefore was surprised how long this would take due to only asking to move the butterfly. This was a christmas present, due to only being the digital print I needed to print this onto canvas which would result in not being here in time.

- 11th December opened a case with Etsy and asked for a replacement. Apologised for having to do so as i didn't want to.

- 12th December replacement received along with a message 'Order revised although you jumped in line before all of our other customers' i then replied 'Wouldn't of had to if you got it right in the first place'

- 19th February left a 1 star review, there was no apology and were rude therefore i felt this was fair.

- 25th February i had a reply stating that i was apparently told in advance with how long the order would take (apparently longer due to detail) and offered a refund which is incorrect. They have also used the link to my digital purchase without my consent to see what others view in regards to the image when actually my review was based on their customer service.

- 2nd March I opened another case due to false accusations.

- 3rd March Etsy support mediation team closed the case and issued me a refund.

- 4th March I again received rude messages from Etsy Seller which is completely unnecessary. (messages will be in images below for everything including my responses).

I have already received a refund however i wish to prevent other customers experiencing the same customer service as myself. Please take down the digital image of myself and partner as I do not give consent for this to be shown. The Etsy Seller needs to amend their reply to the truth / apologise.

Good Evening

On Friday 9th December 2022 I placed an order for 2 x Cable Knit Cardigans from the above mentioned company.

I have been in contact with the owner Katarina Alum, I stated that I had never received my order.

Her response was that it had been delivered long ago.

Which it had not.

I have been to the Post Office and I have a photo from the clerk proving that the parcel in question had been lost in the post over the Christmas period.

I have communicated this to Katerina and asked for a full refund, she has not bothered to reply.

Please can you explain to me where I stand with this claim, as Katerina is no longer answering me.

Many Thanks

Linda Marais

[protected]

My Bank shows the following withdrawal

Friday 9th 46.48 GPB

Can you please intervene and investigate this for me? I have paid the required £89 and not received the goods or an update. I expected them several weeks ago and need within the next 7 days.

Kind Regards

Lynda

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Etsy's Purchase Protection programme

With a registered account on Etsy, you’ll get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described on eligible orders. Learn more

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Order details:

Dispatches from

Chester, England, United Kingdom

Delivery to

Lynda Ross

Taigh Na Coilha

9 Wester Tarbat

KILDARY, ROSS-SHIRE IV18 0SF

United Kingdom

Estimated delivery

20-21 Feb More info

Paid with

PayPal

Luxury Lace Bedding Set / Lace Embroidered Soft Bed Throw Set / Perfect Bridal Gift / French Bedding

Transaction ID: [protected]

Quantity: 1

Price: £89.00

Order total

Item total £89.00

Delivery £0.00

Tax £0.00

Total (1 item) £89.00

Order [protected], date order 11/11/22 date arrived 01/05/2023 item arrived in cardboard box not contain in plastic bag, when open the strong smell intoxicating chemical, alum, ammonia, strong smell took coat outside to check size unable to button front to small, size, notify etsy canada leather art informed it was normal for leather to have odor, to air it out, still size to small after week or two, coat still had strong smell informed coat was custom made 7xl and order was 6xl and the size of coat seemed to be 5xl to small informed unable to return refund $284 because custom made, new coat unacceptable, not able to return for refund to seller fahod canada leather art, I cannot ware coat to small and has strange strong smell from factory please help return for refund thank you (smell of coat to strong to be normal)

Regarding order # [protected]

I ordered 37 Brushed Brass cabinet handles from Forge Hardware Studio. I received them on 2/7/2023. They were all individually wrapped in a plastic sleeve and stuffed into a very small box. We removed 1 from its plastic to see how it looked mounted. I realized that the handles were way too long when I mounted it vertically. So I wrote the seller to say I was sending them back. We sent it back in the same box they came in. The seller received them and said 18 out of the 37 were scratched or damaged and would not refund me that money. She only refunded me for 19 handles ($494.81) that were undamaged. The total for all handles was $1204.48. Each handle was $29.90. I feel that I am being accused of damaging the other handles when they were never removed so they could have been damaged in transit or before we received them.

I feel we should be refunded a reasonable amount following their return policy.

Purchased a headband from ShariRoseShop ([protected]) on February 2, 2023 for $14.00 with tax came to $15.09. My American Express credit card was charged for the amount of $15.09 on February 2, 2023. I contacted ShariRoseShop by email with a concern that my order might not be received in time for a birthday celebration and asked for advice if I should continue with the order or cancel. No reply was ever received!

The confirmation number on the order is: [protected]

I tried to select the link in the email from ShariRoseShop and when I do, this message pops up: "Uh oh! Sorry, the page you were looking for was not found." I have tried to contact this site, but to no avail.

My credit card was charged and no product received nor has there been any communication from this company regarding the status (in process, delayed, back-ordered, cancelled, etc.). This has been the most unprofessional company I have engaged with. Will not do business with them in the future.

The issue that I have experienced was: Etsy suspended my account out of no where. This is a common problem that other sellers have described in complaints as well. Then they have been refunding buyers immediately even though the tracking is showing that the items have already been delivered or are close to being delivered. Buyers have started to scam me and other sellers by waiting until their item is getting close and then requesting a refund.

I have proof but since there are PII on them I will not blur them out but provide to Etsy once the contact me to protect privacy.

I have been on Etsy since 2013. This is the 3rd time this year that I find my Best Selling Eczema Cream has been deactivated without any communication. My Facial Oil is now also deactivated. I have reached out to Etsy since 02/06. Called every day. Still waiting on a response. I'm pissed and upset.

Just tell me what I need to do and I will do it

Karen Bradford

KBs Natural Creations.

I ordered decorative pillowcases. When they were not received, I contacted FED EX, where I got poor customer service, but learned the tracking number was "fake" and that they have seen this before-essentially they described this as a SCAM.

The tracking number provided indicated the package was delivered, but because the tracking number is fake, there is no package. We looked high and low, but no box, and of course, there would not be one because it was a scam and the tracking number was not actual. I was unable to open a case because the seller would respond to my messages saying the package was delivered and it requires 48 hours for a seller not to respond for opening a case. Therefore, even if the seller says they aren't going to help you because they are a scammer, they have responded to your message and you cannot open a case until they are unresponsive for 48 hours.

In other words, you have been scammed and you will not get help from ETSY. this will be my last ETSY transaction.

User's recommendation: buy from amazon prime where you at least have recourse if a package is not delivered.

Preferred solution: Full refund.

Etsy Pros: Unique items on etsy.

Etsy Cons: No recourse if you are scammed.

Location: Lebanon, Ohio

I do not believe that it is any secret now that Etsy's business practices are more than unfair.

I am writing to express my strong dissatisfaction with Etsy's recent actions regarding my shop. Without warning, my shop was banned by Etsy and they also refunded buyers even though I had already shipped the product to them. This has caused me significant financial loss and damage to my reputation as a seller.

I have been an active and compliant seller on Etsy and have never received any negative feedback or violations of Etsy's policies. The sudden ban and refunding of buyers without proper investigation and communication with me is unacceptable and has caused me significant harm.