Etsy
Reviews and Complaints

I have had an Etsy account since 2020 however I have not used it until April 2022. I have been selling my product well since then however I have never received any payments.

I have two issues - 1/ I am receiving no payments for my sales

2/ Esty claims they have paid me twice but I have not received these and they are not looking into this.

I have uploaded my bank account well over 20 times. I have had it manually verified many times. I have tried two accounts Worldfirst and Payoneer. Both these banks have verified these accounts are correct, plus I have been receiving money into these accounts for over two years on other platforms. I have noticed that sometimes a payment gets paid but then it is returned. I have checked with both my banks and they can't see any reason for this.

I have opened several cases with Etsy and yet these have not been resolved even though I have been told it has been escalated. I filed my last case in December and have been following up by phone since then. Still nothing.

To date, I am owed $11,701.78 AUD (including the two payments Etsy claim to have paid, as below.)

Esty says they made two payments to my World first account in August but I have never received these. The two payments total $1440.62. I got a letter from Worldfirst to say I didn't get the funds and have submitted this also. Still nothing

I would like to continue selling on Etsy as I have good ratings and am a recommended seller.

I no longer know what to do.

Hi. My name is naldo veneto. I have a shop named vasesandantiques in etsy. My email is [protected]@gmail.com

I am based in london uk my phone number is [protected]

Well I hope this letter goes to the director or manager of etsy website because I send many emails to support people and dont get

Proper answers just automated answers which dont considere my questions.

I have my shop suspended permanent due sell watches replicas. Etsy allow me operate for 3 months and just now suspend my shop.

I have 4000 pounds in reserve and my money blocked for 180 days. If they have suspend my shop in the first days I would not have in

This bad financial situation

Yourself as an director or manager known for sure that there are hundreds thousands of sellers in etsy selling replicas ofwatches.

It is easy to find just in field search write watches replicas so it comes hundreds of rolex an another brands this not fair. If they are allow to operate I think I should be as well. So I ask etsy to reinstate my shop operational and liberate my reserve money

Why they are not penalise? Why they are allowed to operate? Why only my self are permanent suspended?

I wonder why the support people penalise only my self. I have about 4000 pounds keep in reserve. They say that this money is to be

Liberate only in 180 days because may be they have to refund some buyers. Where they take this long time to give my money? And more well I can prove that I have delivered about 90% of watches orders. I have tracking number in all orders which I could not inform due etsy does not have my courier name in dropdown list. So this people are not entitle to refund because they known it was a replica.

It was written in the title of all ads. Because it has been passed more that 14 days to retorn which is my policy and it was clear in

All ads. And more there was no complains and no disputes as well they are happy with the watch. So there is no point to retain my money

I am in bad financial situation due etsy dont liberate my money. My car was repossed, my name my reputation was going away my name is in experian credit score as bad in payments. I dont have money for my medicines and so on. So it clear the orders delivered are

Not entitle to refund. About the orders imcomplete I refunded all orders as you can see in my transactions so my reserve money goes down from 6000 ponds to 400o pounds so there no reason to retain my money.

But the worst thing is retain the money of my sales which is my money for 180 days is inacceptable it is a non sense. There is no base

So I ask etsy liberate all my money and reinstate my shop operational again. I file an appeal 26 of january but I did not get an answer yet. My case is urgent due my bad finacial situation, nalo veneto 03/02/2023

I ordered this item $15.00 thinking at that price I was getting a pair. Because you wear boots as a pair. Know where in the ad did it state they are sold as one single item, I ordered 3 of them and much to my disappointment I receive 3 single ones of different color.
I called the seller and left a message, expressing my concerns, I have sent several messages for help with no reply from anyone. I have always ordered and paid
So why can I get help?

The sony cassette deck I purchased from Etsy doesn't work! The "PLAY", "FAST FORWARD" and "REWIND" all do nothing! It might as well be turned off! My order number is [protected]. I just want a mailing address I can sent it to and get a full refund. [protected]@gmail.com. I would like a mailing address that I can send it to in exchange for a full refund.

The order for above item was placed on 3 November 2022 and after almost three months, the item was not received. Kerem of meerschaumUK was contacted several times but a replay was never received as well. It appears that this transaction went horribly wrong.
Considering Etsy's honesty and integrity, some action is urgently needed.
Please do not ignore this message like Kerem did and I wish to hear from you soon in regards.
Thank you.
George Lamponi

Etsy closed my seller account unfairly. They still owe me $235.92. I am locked out of changing my bank account information or accessing my seller account. I appealed the closure, but they refuse to reinstate my seller account. They said I had an item that should not be sold. I thought they had discontinued that item on but they had not. I didn't realize I needed to close the listing myself. Instead, they suspended my seller account over one listing that they said should not be sold, I apologized and said it was a misunderstanding on my part. Still, I can no longer sell or buy on Etsy. I feel I am being treated like a criminal. I had a 5 star rating on my seller account. Now they are saying I will not receive the money owed to me as I haven't updated my bank information but I can't access my account to change the bank account information.

Created an account 4 days ago, within 15 mins of my shop opening etsy suspended it without notice. Without email explaining why! In the policy's it said they would send an email stating why. There was nothing there and still isn't as of tonight 1/20/23.

The customer services cannot be reached making it almost impossible to recover an account. After I wrote them at [protected]@etsy.com I finally received a reply but it was more automated it said account was back up when it was not.

I emailed again then it was not suspended.

I went back into it tonight to start listing on my 3rd listing and now it's suspended again! I read etsy policy.i didn't break any rules! There is no reason for this to happen!

Hi,

I placed an order back in December with Norbertas Kuftin at PuffDecorArt. The item was originally supposed to arrive before December 20.

Below are screenshots of my entire communication with the seller who is evasive and is delaying issuing a refund.

This person is either dishonest or plain stupid. Either way, their behaviour is disgraceful and their excuses unacceptable - I have never received what I paid for so I'm done here and I want my refund immediately.

Please make them refund what I paid, which was 293.35 USD! (transaction details attached)

I expect to hear from you regarding your action.

Regards

Etsy suspended my account without reasonable evidence. I did list my film camera for sale. Before I list it I saw many established sellers who has sold or currently selling the items I was intent to sell. After I list my camera ETSY decided to permanently close my account for below mentioned reasons.

1. Items listed for sale don’t meet our handmade, vintage, or craft supply policies

2. Items violate Etsy’s Prohibited Items Policy

3. Shop violates Etsy's Intellectual Property Policy

4. The account owner’s information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy

I did appeal for my suspension and I also raised a questions such how come other sellers are allowed to sell these items but my item comes under above mentioned policy. I did even sent a link for an camera same as mine was sold by another seller but he was not flagged for above mentioned violation. I did send many item links to ETSY where other sellers are allowed to sell these items. If my account is suspended so does others well. Last one ETSY did accuse me my name is associated with another owners information closely which is banned by ETSY. I did raise a question for that ETSY did not obtain verification documents such passport, ID, driving license, etc from me. How can ETSY come for a conclusion that I am that person. Etsy never bothered or answer any of these questions til day. I am considering this as a discrimination towards to me. Every account specialist who works for ETSY just copy and paste their response. I want detail explanation on this.

I logged into Etsy for the 1st time. 1st thing I wanted was a VeggieTales video journal for church and whatever ministry that is going on. Now I putted everything that said on my card and when I clicked accept, it didn't go through. It said ca4d error amd nothing was wrong. Now I've been frustrated with poor customer service time to time. If treating 1st time shoppers, always tewat them with respect and not get disrespectful with poor customer service. I'm gonna try again and get what I want. If not, I'll never come shop on Etsy again ever.

I have an etsy account under my name william chick it was suspended back in june 2022 and etsy have still not received my frozen funds of 162.25p to me as promised they are refusing amd ignoring to release my money to me which is rightfully mine and should now be released as in there house rules please can you help me with getting my money from them my shop name is ChicksChickens and my email address is [protected]@Gmx.Co.Uk

Yours Sincerely

William Chick

Purchased on 12/8/2022 and the account states it was delivered on 12/24/2022.

I never received any package.

Item ID- [protected]

Seller: Jingyuanmaoyi

Order number [protected]

Buyer: Marilyn Johnson 200 Sunset Ct. Valencia, PA 16059

Have tried to contact seller but when I try to do so, it states I have to set up an account. Once I set up an account it states it cannot find seller.

How do I resolve this?

I have been a customer of Etsy's for a number of years, both shopping and sending gift certificates to friends and family. I have admired your business model and thought that many of your craft offerings were superb. However, recently, I was referred to a section on Etsy's website purporting to be "Putin Action Figures". I was stunned by what I saw there. All of the figures were unnecessarily derogatory and some were very obscene. I felt that none of therm should be offered by a company of your stature. Therefore, I have decided to close my account and to refrain from recommending your company to any of my friends and relations.

Regretfully, Suellen Beverly

I ordered this item on December 9th from MyLazyNeeds. I have a confirmation email with a number [protected]. I never received a message that the order was shipped and have not received it. They do have my money. I ordered as a guest and paid with my credit card. I tried to cancel the order the same day because someone else bought my granddaughter the same item. I tried to contact them thru the confirmation email but they wouldn't respond. Please help! I am not happy.

I wanted to purchase a hiking Walking stick. I looked at a lot of vendors on the Esty site and finally picked out what I wanted. I communicated with the seller as to length and color. The seller responded nicely, and we had a dialogue about what I was looking for so I made the purchase, but Esty error message there was a "suspension on my account" and would not let the purchase go through. I tried communicating with them and it was a horrible event. I'm thinking they're like Twitter before Elon. They picked up paychecks and didn't show up for work. It was a big disappointment that I couldn't purchase for myself, and to help a vendor, I kept trying to work with customer service. Why was there the suspension? I sent them the error message and anything else they requested. I got nowhere then security came on the email and said they needed further information. I said no I am tired of this. I've sent everything, then security came back and said well it's probably my credit card first of all it isn't my credit card and secondly if it was, it wouldn't say my account is suspended. It would be a message that the card was declined. The idiot that I was communicating with was just not bright, I don't think he had any IT experience or security or anything else so I never went back. I will never purchase anything on that site and I think Pinterest is also part of Etsy so I don't do business with any of them and it's too bad because it's a great platform for artist and entrepreneurs that create really cool different and unique stuff. I emailed the vendor of the hiking sticks and told him what had happened but he did not respond to that and I'm sure I understand because he hast to try and make a living using Etsy and did not want to make comments. That was cool I just wanted him and her to know why I didn't make a purchase.I have never purchased anything on Etsy. I've never had any business with them so it's not like my account is suspended because I did something wrong. It's an error/mistake. I suggested my account is mixed with another. I've gotten their emails forever but didn't get on the site until recently. I needed a cane or stick.

We have repeatedly reported a seller on Etsy who is selling prescription chemical peels which require a medical license to purchase and administer. Etsy has not taken action and has not responded to repeated emails and reports on this serious violation.

Because of the lack of action, it is beginning to appear as though Etsy has nobody monitoring reports of violations or that the seller store and listings remain up because Etsy is profiting on the sellers' sales. While we hope neither is true, the lack of action is a poor reflection of Etsy policies and customer support. This is the seller's 5th store on Etsy and there appears to be something missing in regard to the same offending seller being able to continuously open stores on Etsy. Screening out violators would be of utmost importance but seems to be lacking.

LittleSkinShopl - Etsy

LittleSkinShopl - Etsy

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I ordered a mirror at the begginning of Nov.'22. Arrived damaged. Regalos agreed to replace. - no replacement arrived. Told me not to return damaged goods. Agreed to a refund. - none forthcoming. Today Jan 7th, they are asking for a photo of the damage. I have already disposed of the goods - what happens now. Extremely disappointed it was to be a gift at Christmas.

ordered cd's from esty website, email said to be shipped by 12-19-22. they charged my Visa 85.39 and i never received product. i called [protected] machine said no longer a working number go to website esty.com/help/contact, i did & big warning came on screen this site contains virus. i also called their customer service # [protected] a man's voice mail answered and i left a message yet no return call. i do have confirmation and transaction ID. i don't know what else to do. but they have my money and i have no product or no way to get in touch with them. please help

I had an Etsy shop. I had a no return policy, but would consider a dialog if I had made a mistake, sent the wrong item in error, or if the customer had a similar issue. I sold vintage items. Each listing explained that old items are not new items. Certain wear and tear was pointed out in each listing as appropriate. I sold an antique Qing Dynasty robe that was over 100 years old. The buyer loved it as we communicated before the sale. I sold the garment, packed it, insured it and shipped it. It arrived right on time. I did not hear from the customer for three weeks. The buyer never contacted me, he went to Etsy and filed a "Customer Protection Program" complaint. His complaint was that it was not what he expected and the lining was a little faded. I told him I do not accept returns, and the garment had no issues other than what I explained in the listing as well as photos. He followed up with Etsy and said there was a tear in the back. An outright lie. After a few weeks since I had no further communication with the seller, Etsy said that I was required to send a refund and pay for return shipping. I refused. Etsy closed my shop. Etsy closed my shop while I was out of state due to a mandatory hurricane evacuation mandate. When I returned home, I had to liquidate my stock and send everything to auction. In the process I injured my leg and ended up in the hospital.

I have tried to return a product purchased on DreamNile. They require proof of purchase. I have provided the email confirming purchase and photo of my credit card bill on transaction date Oct 23, 2022 posting date Oct 24, 2022 (Etsy.com. -DreamNileBrooklynNY). Etsy shows NO RECORD of my purchase and DreamNile will not accept the return. The extreme rudeness of DreamNile’s email correspondence and Etsy’s failure to document my purchase ( evidenced by my credit card transactions) has so frustrated and offended, that I will not purchase from Etsy again. It is my right to return and be refunded for the purchase. It is Etsy’s responsibility to have a record of my purchase.