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European Wax Center
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European Wax Center Complaints 1

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European Wax Center I went to European Wax Center (EWC) in January for a wax and signed up for their wax pass which is 12 waxes for the price of 9 and your credit

I went to European Wax Center (EWC) in January for a wax and signed up for their wax pass which is 12 waxes for the price of 9 and your credit card get billed automatically. It was a good deal so I signed up. The first payment they deducted was on 01/16 for $228.75. The second payment was on 02/21 for $***. The third payment was on 03/16 for ***. Every time I went in I saw the same technician. The first time she couldn't get all of my hair out when she waxed me and she said it was because the hair was growing in at different lengths but the next time I came it she would be able to wax me throughly. The second time when I came in she didn't wax all of my hair again and again blamed uneven hair growth even though I hadn't shaved in 3 months and it was just her waxing. She told me to trust her and that the next time it would all come out. So the third time I went in she again did not wax all of my hair. However this time she blamed me and told me that it was my body and I was just going to have to live with it. I was appalled! That is her job and it is what I was paying her to do. I left that day and they Covid hit and everything closed. I tried to call to speak to the owner but the phone just rang and rang. I called every couple of weeks through *** , and June. I finally emailed their corporate office in *** and they got back to me a few weeks later saying someone from that branch would reach out. Eventually someone did, but even after hearing what their technician did, she blamed me for not calling! I told I did and they don't have a machine (she acknowledged that they don't) and the technician doesn't work there anymore but she refused to give me a refund. She gave me back the tip that I paid, but they charge $59 for that wax and I had 3, so at most I should have paid $179 and instead they have charged me $494.25. That's a difference of $315.25! I don't believe that I should be charged a dime since they never did the job to completion!

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Overview of European Wax Center complaint handling

European Wax Center reviews first appeared on Complaints Board on Jul 8, 2023. The latest review I went to European Wax Center (EWC) in January for a wax and signed up for their wax pass which is 12 waxes for the price of 9 and your credit was posted on Jul 8, 2023. European Wax Center has an average consumer rating of 1 stars from 1 reviews. European Wax Center has resolved 0 complaints.
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  1. European Wax Center Contacts

  2. European Wax Center phone numbers
    +1 (760) 931-8200
    +1 (760) 931-8200
    Click up if you have successfully reached European Wax Center by calling +1 (760) 931-8200 phone number 0 0 users reported that they have successfully reached European Wax Center by calling +1 (760) 931-8200 phone number Click down if you have unsuccessfully reached European Wax Center by calling +1 (760) 931-8200 phone number 1 1 users reported that they have UNsuccessfully reached European Wax Center by calling +1 (760) 931-8200 phone number
  3. European Wax Center address
    2669 Gateway Rd, Carlsbad, California, 92009, United States
  4. European Wax Center social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
European Wax Center Category
European Wax Center is ranked 209 among 228 companies in the Hair and Beauty Salons category

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