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Eye Design New York / Nadia-Afanaseva.com Customer Service Phone, Email, Contacts

Eye Design New York / Nadia-Afanaseva.com
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Eye Design New York / Nadia-Afanaseva.com Complaints 2

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2:26 pm EST

Eye Design New York / Nadia-Afanaseva.com Ombré/powder eyebrows

Unprofessional and poor customer service. Stay away.

Manager Shantel is rude and pushy, like she is hustling at the street market - not at the supposedly upscale salon off the 5th Avenue.
I've visited Eye Design Studio a month ago for Ombré Eyebrows.
Location itself is renovated and nice, no complaints here. Technician Aini K asked me many questions, drew my eyebrows - it was fine. Within a month after the procedure my eyebrows faded completely, it doesn't look like it was any procedure performed AT ALL.
Procedure costs $490, touch up is $200.
2 days before my confirmed appointment for touch up on Thu I got a call from Shantel stating that same technician (Aini K) won't be available for my appointment, and her closest availability is going to be 2 weeks from now, which is impossible date for me. When I said no - she offers me another technician for Thu, but at completely different time of the day than my initial appointment we're - still in a very pushy nasty manner.
Since I'm put off by this behavior and also extremely unhappy with the results of my first procedure (there is 0 results to be seen) I've decided to cancel the touch up and just go elsewhere.
Obviously there is no refunds, which is understandable.
I've got over excited - just as many other people who follow them on Instagram @eye_design_ny - images of the work they post there are stunning.
But, before you book - think twice and it might be a good idea to go elsewhere. Worst customer service and questionable quality of services.
A disappointment.

Desired outcome: Full refund for the initial procedure

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3:20 am EDT
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Eye Design New York / Nadia-Afanaseva.com Eyelashes and microblading eyebrows

Worst service in the world! Except the front desk workers. Other than that worst service ever. The tech I had was the worst. She was so rough and even though I told her she was hurting me, she sucked her teeth and kept going! Through out the time I was there different techs were going inside my room and they were speaking in russian which I find super disrespectful due to the fact that some people dont speak russian, and you dont know if they are talking about you or not. When I saw myself in the mirror in the bathroom which btw was disgusting; I wanted to cry, she did such a horrible job! I do not ever recommend this place to anyone! And I will make sure to let everyone I know not to come to this establishment! And specially friends that already go there along with my followers from my blog! Big mistake eye design! You people are trash and your work is trash!

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VanessaNYC1982
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Mar 26, 2018 3:18 pm EDT
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Mikhail Grachkov / Nadia Afanaseva / Eye Design studio / XLashes VIP / Eye Design Store / Eye Design University / EyeDn.com

_________________________________

I did microblading with their most experienced artist Nadia Afanaseva and spent over 2500$ including the touch up fee and tips. After two touch ups and multiple last minute cancellations on their part, my eyebrows still look uneven and too dark for my hair color. Some areas look lighter than others, which gives the appearance of having bare spots in some areas.

The pictures are misleading, they don't show how your brows will actually look after healing, only right after the procedure or the touch up. My brows look nothing like fine and crisp hair strokes like advertised. More like think and blurry. The procedure is unpleasant and time consuming and there's a big chance that won't come out correctly (nobody explains you that part!)
Really disappointed!

their email: studio@eyedn.com

All the websites they own:
https://archive.fo/SFblH
https://archive.fo/YMFCe (with address in St Petersburg Russia)
https://archive.fo/jyk6q
https://archive.fo/tYXdm
https://domainbigdata.com/gmail.com/mj/yBzO1QjAxKuGiteru0SNbg
https://archive.fo/2lRwi
https://www.yelp.com/biz/xlashes-vip-manhattan
https://archive.fo/whwHa
https://archive.fo/d0xvv
https://www.linkedin.com/in/mike-grachkov-a6b8b6124
https://plus.google.com/117010749466523319444
https://archive.fo/1rGje
https://archive.fo/1kl6s
https://domainbigdata.com/eyedesignny.com

They also own an IT business:
https://findgovdb.com/unitedstate/newyork/4679205/IT-SEM-INC
https://bestbusinessny.com/company/4679205/it-sem-inc.html

Is Eye Design New York / Nadia-Afanaseva.com Legit?

Eye Design New York / Nadia-Afanaseva.com earns a trustworthiness rating of 88%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Eye Design New York / Nadia-Afanaseva.com highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Eye Design New York / Nadia-Afanaseva.com to understand what to expect from them.

We found clear and detailed contact information for Eye Design New York / Nadia-Afanaseva.com. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nadia-afanaseva.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nadia-afanaseva.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Nadia-afanaseva.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nadia-afanaseva.com may offer a niche product or service that is only of interest to a smaller audience.

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Overview of Eye Design New York / Nadia-Afanaseva.com complaint handling

Eye Design New York / Nadia-Afanaseva.com reviews first appeared on Complaints Board on Mar 26, 2018. The latest review Ombré/powder eyebrows was posted on Mar 2, 2021. Eye Design New York / Nadia-Afanaseva.com has an average consumer rating of 1 stars from 2 reviews. Eye Design New York / Nadia-Afanaseva.com has resolved 0 complaints.
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  1. Eye Design New York / Nadia-Afanaseva.com Contacts

  2. Eye Design New York / Nadia-Afanaseva.com phone numbers
    +1 (888) 741-4242
    +1 (888) 741-4242
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    Customer Service
    +1 (917) 200-0737
    +1 (917) 200-0737
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    Call Or Text
  3. Eye Design New York / Nadia-Afanaseva.com emails
  4. Eye Design New York / Nadia-Afanaseva.com address
    5 E 57th St., 11th Floor, New York, New York, 10022, United States
  5. Eye Design New York / Nadia-Afanaseva.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Eye Design New York / Nadia-Afanaseva.com Category
Eye Design New York / Nadia-Afanaseva.com is ranked 199 among 228 companies in the Hair and Beauty Salons category

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