Evans Kia
Reviews and Complaints

In part our new car buying experience here was unpleasant and overshadowed with uncertainty. Our salesman and the sales manager were the only two exceptions to this experience. Buying a new car should be exciting, however, there was no excitement during our experience here. Honestly, we had never encountered such a unique car buying process before such as this one. Even though we have excellent credit and income, are well qualified buyers, and arrived at the dealership with the funds to make a large down payment, we were asked to sign a conditional delivery document. Usually, and it our understanding, that this particular document is for subprime borrowers. Additionally, the second set of our new car keys were held from us until two days later. It felt strange to us to leave the dealership with our conditional new car purchase knowing that someone else had possession of our second set of car keys. We were told that our new car was ours to drive away, but technically only until the dealership received final loan approval and loan funding from Kia Finance. So, our question was at that point, were we loan approved or not? Therefore, we felt that we could not really drive or enjoy our new car purchase until several days later after our purchase, since we felt that we had to park our new car at home until we were told that the car was really ours to keep, and to avoid being charged mileage if we had been asked to return the car. Additionally, we were asked to return to the dealership the next week so that our car could receive pre-delivery inspection. When we arrived at the service bay for this inspection, the service writer greeted us with frustration by asking us, what are y'all doing here. He then told us that we would have to wait three or 4 more hours for the inspection. The service writer did not greet us with a hello, how are you guys today, how may I help you guys today, good morning, no welcome greeting, and no congratulations on buying a new car from our dealership. Additionally, another staff member told us while we were on the phone with our car insurance agent to insure our new purchase, that he couldn't answer our agent's car safety feature question because he only does the paperwork. We feel that the more appropriate response would have been for this staff member to say, I don't know the answer to your insurance agent's question, but I will try and find an answer for you, or I will ask your salesperson to join us in my office to provide the answer. We felt mistreated and that some staff members were unhelpful.