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Evo Payments International Customer Service Phone, Email, Contacts

Evo Payments International
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1.8 5 Complaints
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Evo Payments International Complaints 5

ComplaintsBoard
M
10:47 am EST

Evo Payments International Merchant rentals gb 67971

I made an application for the change of bank dated 24th of November, 2022 and to date there is still no progress.
There are never ending objections every time I ask for an update.
A signed application by the account holder who is director of a company is more than enough to process a bank change.

At first there was an objection that the bank letter should be in PDF format, though it was your portal flaw that doesn't accept PDF files.
PDF format was sent to the staff member through web chat and through email, but unfortunately no one bothered to update.

Once again spoke to another person he requested to send it again but still no response I made another effort but this time I was informed there is no application been made for bank change.
Last application was made again according to the guidelines dated 4th of January 2023 but once again upon my inquiry dated 10/01/2023 I was told a new thing that bank welcome letter has not been accepted Reason behind it's on two pages.

I assume these are all lame excuses for holding funds nothing more than that, obviously I can't explain all those number of calls and chats involved just to get bank changed.

Desired outcome: I need my funds cleared in my bank account as requested on my application without further delaying tactics.

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ComplaintsBoard
Z
9:50 am EDT

Evo Payments International Evo internacional service

Please don't hired this company you will regret. As small business we hired them, we have a ballet academy with less than 20 students, we process only 5 credit cards for month, the rest of the parents pay by checks, they charge us $1000.00 dollars every month for credit card transactions and we have an small business only open in February 2021. Also we close the account and they continue charging after that. because they said if you close your account after the 20th of the month, they will charge you until the 20 th of the following month . Is unbelievable.

Desired outcome: Return the money they charge us after we close the account.

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ComplaintsBoard
R
8:12 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had the deal with Evo International and in 2013 we have stopped our deals and cancelled all contracts and services. However, this company continued to charge us and sometimes they have sent us the fake bills. So, after 3 years we received the letter from this company. They stated that they didn’t get the termination fee and if we didn’t pay them, they...

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Is Evo Payments International Legit?

Evo Payments International earns a trustworthiness rating of 63%

Generally safe, but check closely before sharing details.

Our conclusion: Evo Payments International's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Evo Payments International. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Evopayments.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Evopayments.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Evo Payments International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
H
11:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evo Payments International POS Fault

POS by EVO Canada keeps experiencing technical glitches every now and then. This is has turned into a nightmare for me and my staff. It becomes really difficult to handle customers in my retail store during peak hours.POS by EVO Canada is a pathetically slow machine (got the service last week). I complained about the issue three days ago but it has not been solved by the service provider yet. What should I do?

Read full review of Evo Payments International and 2 comments
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TerryNielson
Old Fort Bay, CA
Mar 21, 2014 6:01 am EDT

As I was checking the fraud case of my account at Evo Canada, I met with come buffoon online who said to be the CC executive on behalf of the fraud company. That was a simple ### with no brains and started giving me scrap about the fraud that has happened. This is complete nonsense.

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dever
Ottawa, CA
Dec 16, 2013 1:45 am EST

Peter
Currently I am running an ecommerce shop and using the services of Evo Canada. Whenever I face a problem and try to call, their support staff does not register my complaint. Have planned to change my service provider.

ComplaintsBoard
C
8:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Evo Payments International Dont pay reps

This company does not pay their reps... They pay you in the begigining and near the end once you have bring in big accounts, thy "forget" about the bonus they promised you. Also I have never been payed a stat holiday or my vacation. Please avoid this company at all costs. They treat their reps like they treat their customers.. As we can see on many other complain boards and sites. They are unethical and forge signatures just like there us counter parts. Please avoid at all cost! They will make it sound all gravy and then use the gravy to bend youu over and stick it to you

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Simon14
OhioCity, US
Apr 03, 2014 6:44 am EDT

Got a PIN pad from EVO Canada. The keys don’t work sometimes and the system goes blank. Pathetic!
The POS system (by EVO Canada) that I use for my restaurant fails frequently. This is damaging my business process, after all the reason why I got the system was to streamline process so I could get revenue. Seems I have wasted my money!

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TerryNielson
Old Fort Bay, CA
Mar 21, 2014 6:01 am EDT

As I was checking the fraud case of my account at Evo Canada, I met with come buffoon online who said to be the CC executive on behalf of the fraud company. That was a simple ### with no brains and started giving me scrap about the fraud that has happened. This is complete nonsense.

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ferry14
Oklahoma City, US
Mar 13, 2014 1:02 am EDT

Evo Canada reserves special treatment for those who try to cancel existing contracts. I unfortunately am a victim! Have a small eatery in Montreal and signed up with them a year ago. I decided to end my contract as I wasn’t too happy with the way these guys were handling my merchant account. Almost as though I existed only when they had to send a monthly invoice! Believe it or not it took me more than 3 months to get my agreement cancelled. Meanwhile I had to pay the service charges!

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Antonio14
Ontario City, CA
Mar 08, 2014 1:03 am EST

Weak and feeble customer support has become synonymous with Evo.

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Jennifer 14
Ontario, CA
Feb 15, 2014 12:06 am EST

Jennifer
EVO Canada’s online payment processing that I have been using for the last one week for my retail website is not working properly ever since it was integrated with the website. Technical expert of the company has fixed it twice but the issue keeps coming up. I think the system is susceptible to virus

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Relowilson
Ontario, CA
Jan 23, 2014 3:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

wreck
I was recently introduced to Evo’s enterprise payment system by a business colleague. The services seemed fine till we began receiving breach of card security complaints from our customers. Evo did not even recognize the fact that there was a problem. We had to eventually switch to another service provider. But obvious, that we suffered financial losses not to mention the mental harassment.

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EVOrep
Edmonton, CA
Dec 29, 2012 9:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

EVO Canada's reps are on straight commission, there is no holiday pay or stat pay, never has been. I have always been paid my commissions and I pride myself on offering the best customer service to my merchants. As for forging signatures, that is simply not true. The merchant's driver's license is required to be submitted with the application and the signatures must match on every page that needs to be signed. A copy of the contract is sent to the merchant from the customer service department so the merchant would clearly see what their signatures look like. The complainer here cannot spell and there is even a spell checker in this comment area. They obviously do not know company policy. The use of capital letters symbolizes yelling in written text as well. Why are you yelling?

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Micheal101
Montreal, CA
Jul 12, 2011 9:36 pm EDT

I had the opposite experience with EVO Canada. I had worked for them for over a year. I am now working for a banking partner and I am grateful for the experience that I have gained working in such a positive environment. They promptly paid my commissions once each merchant was activated and honored all of their promises. Furthermore, they helped me get my current position at my current job.

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Overview of Evo Payments International complaint handling

Evo Payments International reviews first appeared on Complaints Board on Jan 18, 2011. The latest review Merchant rentals gb 67971 was posted on Jan 10, 2023. The latest complaint POS Fault was resolved on Apr 15, 2014. Evo Payments International has an average consumer rating of 2 stars from 5 reviews. Evo Payments International has resolved 1 complaints.
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  1. Evo Payments International Contacts

  2. Evo Payments International phone numbers
    +1 (516) 479-9000
    +1 (516) 479-9000
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    Head Office (USA
    +1 (800) 227-3794
    +1 (800) 227-3794
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    Head Office (USA
    +49 221 995 770
    +49 221 995 770
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    Germany HQ
    +1 (877) 877-3737
    +1 (877) 877-3737
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    Portland, USA
    +1 (844) 386-7627
    +1 (844) 386-7627
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    Denver, USA
    +1 (214) 442-1700
    +1 (214) 442-1700
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    Addison, USA
    +1 (877) 355-2082
    +1 (877) 355-2082
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    Canada
    +52 552 226 1111
    +52 552 226 1111
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    Mexico
    +48 225 332 210
    +48 225 332 210
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    Poland
    +34 900 907 222
    +34 900 907 222
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    Spain
    +353 180 080 6670
    +353 180 080 6670
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    Republic of Ireland
    +44 800 032 5658
    +44 800 032 5658
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    Northern Ireland
    More phone numbers
  3. Evo Payments International emails
  4. Evo Payments International address
    Ten Glenlake Parkway, South Tower, Suite 950, Atlanta, Georgia, 30328, United States
  5. Evo Payments International social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Evo Payments International Category
Evo Payments International is ranked 27 among 104 companies in the Credit Cards category

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