Expert Aupair’s earns a 2.3-star rating from 3 reviews, showing that the majority of host families are somewhat dissatisfied with au pair placements.
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Reimburse my deposit
Avoid this agency at all costs.
We're a new family with a 21 month old. Our life is pretty hectic with a toddler in our home.
We got an AuPair outside of Expert AuPair's network and they accepted and vetted her.
Unfortunately it didn't work out with her. As in she refused to work. Instead of Expert AuPair helping us, they told us that we had to keep her at least a month and keep paying her. In the contract they had us sign, she committed "Gross negligence" because she refused to work. We showed them proof through WhatsApp messages and them talking to her but they still pushed us to keep her and keep paying her.
Then they asked us for feedback about the AuPair and they shared everything with her! I mean everything as if instigating.
She started arguments and made the house hostile. Mark (CEO of Expert AuPair) then scolded us for calling him in the middle of the night, even though that's what the "03.2021. Grievance Procedure & Contact Info. pdf" they give us, says to do in case of emergency.
We were forced to ask for the last option of relinquishing our money for them to come grab her as soon as possible.
Expert AuPair now has a year's worth of our money plus a free AuPair they can offload to another family. Rinse and repeat.
Mark even threatened to sue us if we posted anything online. We have all the proofs needed and then some.
AVOID AVOID AVOID this sleezy agency.
Scam?
Good afternoon,
I know this may sound weird, but I would like to ask something. A family has contacted me directly by mail to go to work with them, but they tell me that if I want to go, I have to sign up in Expert Aupair, that is their agency. From what I have seen, they are not to be trusted and I would not like to pay $1, 150 to register for anything. Is it true that it is a scam?
I have been reading various blogs and comments online and from 27 read, just 1 gives a positive report.
I do not trust online money sending with those reports. What do you say?
Thank you,
Possible Au pair in USA
Check your inbox from the email you sent me this morning.
I sent you a message about this scammer Mark Gaulter. He will do and say anything for money. Lacks integrity and breaks-bends the law with impunity for personal gain.
Replied
The most horrible experience.
Myself and my family want to caution any other family thinking about using an Au Pair agency, to just skip consideration of Expert Aupair. We made the mistake of using them to bring in an au pair to help take care of our infant son. About four weeks after the au pair arrived (Brooke), we discovered that she was working another job in her off hours. She wa...
Read full review of Expert Aupair and 32 commentsIs Expert Aupair Legit?
Expert Aupair earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Expert Aupair. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Expertaupair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
A trust mark has been identified for a expertaupair.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- Expert Aupair protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Expert Aupair has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Overview of Expert Aupair complaint handling
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Expert Aupair Contacts
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Expert Aupair phone numbers+1 (727) 388-3472+1 (727) 388-3472Click up if you have successfully reached Expert Aupair by calling +1 (727) 388-3472 phone number 0 0 users reported that they have successfully reached Expert Aupair by calling +1 (727) 388-3472 phone number Click down if you have unsuccessfully reached Expert Aupair by calling +1 (727) 388-3472 phone number 0 0 users reported that they have UNsuccessfully reached Expert Aupair by calling +1 (727) 388-3472 phone number
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Expert Aupair emailsmark@expertaupair.com100%Confidence score: 100%Supportadmin@expertaupair.com100%Confidence score: 100%Support
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Expert Aupair address100 2nd Ave. S, Suite 302S, Saint Petersburg, Florida, 33701, United States
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Expert Aupair social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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