Express Scripts review: mis treatment 4

I agree, I work for these monsters and all they can do is write you up for every so called company in fracture. I have never been written up in any position but this place takes the cake. I've been written up so many times and so has my colleagues that it’s almost a joke...We ask each other almost weekly what have you been written up for now? First you get beat up by the patients all day because they have not received their meds or they are over charged or they need a prior Auth. The patients curse, yell, and scream at us (PCA) and it's always our fault for all of their problems with this company. Since we are the front line making minimal wage we are told to take it and apologize, say what they want to hear and move on to the next call. If any ESI members (Patients) read this please do not disrespect us nor yell at us like trash we do not implement the rules, nor do we profit from your gain or loss. We are paid very low for this high stress job and to be honest most of us do want to help the patient but morale is low and our hands are tied. Yell at the people who make the real money, the ones that make bonuses on our backs.
My next gripe is with management, management gives you no support what so ever from the bottom feeder supervisor to the top of the branch chain corporate monkeys. You do however get a monthly one on one on how to improve your calls and pushing the call out in less than 4 min. They are always on your back trying to coach you about only speaking to the patient for 3.5 minutes so you can be top performer. They would like you to take 100 calls a day... imagine that? Imagine 100 calls a day being screamed at by 90% of the people everyday 5 days a week...Only break you get is two 15 min..Actually by the time you get outside the office it’s about 11 min and your lunch otherwise those phones keep on ringing. Quality to Express Scripts is to say the right verbiage at the right time but not really helping the patient needs and concerns. I have addressed this issue many times because I do believe in customer service the answer is do what you can so your numbers can average out better for (AHT) which in turn they get there bonus. They reward people who can shovel out calls than rewarding those that do make a difference to a patient. I've learned that a few times already and I'm burnt out.
As for Empower it should be called Enslaved...because every time you ask for your PTO it's denied or with me a few times it disappears. So this helps racks in the points if you need to take some time off because if it's not approved then you are enslaved to empower commands and if you don't come to work you are going to get a point. No matter what you do you can't win nor ever succeed in a place where the management is hostile to the employees.

I agree with you. As one of the other and largest Union locations we at Bensalem PA are treated like crap. our union keeps filing grievance against them, and most of the time 90 % the union wins. Do you think the company would learn. No they go back and do the same thing again, and you guessed it file another grievance. Now they are taking us to desisional Bargaining for the 2nd time in 2 years. stating they have to save money. they just had a 23$ increase in the 1st QTY of 2010 over the same period in 2009. and expect to make record profits for the year of 2010. ESi only cares about one thing. It's not the employees (who make them the money), it's not the patients (that use them), it's not the clients/ insurance com (who contract with them) It's the bottom line, the almighty dollar, and how much money they can but in the top brass pockets in the way of bonuses.

Why is the miltary using Express Script what poor communication between Doctor's, and Patients. I have had so many problems trying to get my prescription filled since Sept. we are in the middle of Nov. and still no prescription. The first attempt to located where my prescription was after 3 weeks of waiting, they said there was no record of my Dr. after my Dr. calling and confirming the second attemp still no information of my Dr. the third attemp to fill my prescription they tell me there is no DEA number...which all they have to do is look on my Dr. account to find this, fourth time after a number of phone calls and emails still no prescription has been enter in the system it's still waiting on a DEA number again...this is a load of Crap! If it was Walgreens of CVS my Dr would have been contacted right away and the prescription would be ready for me to pick up. I live oversea's so I cannot just pick up my prescription. I cannot believe our government uses this company for their military and families!

Haha I still work there but there's so much freaking favortism its rediculous there's this one girl that don't do ### plays games on computer web surfs and plays on her phone all dayd and is never in dress code while others like myself bust their ### daily to keep their job just to have it threatened all the time! they nit pick all u do depending who u are its rediculous. I want another job but its not exactly easy to do these days so I gotta deal with bull ### day in and day out and feel babysat and demeaned on a regular basis!