Eyeglass Direct’s earns a 1.0-star rating from 3 reviews, showing that the majority of eyewear customers are dissatisfied with their purchases.
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Prescription lenses for eyeglass frames
Worst prescription lenses I've purchased in my life. I sent sunglasses frames to them and asked them to match the standard tint with prescription lenses. Three weeks later I received lenses which were tinted 4x as dark as standard sunglasses lenses and rendered me legally blind. They refused to cover return shipping costs to replace the unsuable lenses so...
Read full review of Eyeglass DirectDefective product
Terrible company. They can't seem to manage to install frames such that they're actually straight. I gave them three chances, and all three pairs were blatantly crooked (as in, you could tell before you even put them on). Then they refused to refund the order and acted like I was hallucinating.
The owner (Randy) is a clown without a trace of customer service skills. Shop elsewhere!
scam poor service
Don't believe the fake five star reviews this company posts ...
Awful experience - I sent my favorite sunglasses in for repair. They
were returned with a huge blob of glue on the frame joint which besides
being unprofessional - didn't last. It fell apart again after a week.
Sent it back TWO more times that's when customer service disappeared -
wouldn't return calls. When I finally had enough I requested a refund
for the repairs - no dice - was told the one month warranty expired -
incredible since my glasses were NEVER fixed and were with them the
entire time. I don't think they are even a legitimate eyeglass store ...
Beyond bad ... btw all the reviews posted on their site from ekomi come
from customers they hand selected to fill out the survey - I never got a
chance to fill one out ...
Is Eyeglass Direct Legit?
Eyeglass Direct earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Eyeglass Direct. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Eyeglass Direct has registered the domain name for eyeglassdirect.com for more than one year, which may indicate stability and longevity.
Eyeglassdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Eyeglassdirect.com you are considering visiting, which is associated with Eyeglass Direct, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Eyeglass Direct have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Eyeglassdirect.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The eyeglassdirect.com may offer a niche product or service that is only of interest to a smaller audience.
- Eyeglass Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Eyeglass Direct Reviews 0
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Overview of Eyeglass Direct complaint handling
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Eyeglass Direct Contacts
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Eyeglass Direct phone numbers+1 (866) 536-7790+1 (866) 536-7790Click up if you have successfully reached Eyeglass Direct by calling +1 (866) 536-7790 phone number 0 0 users reported that they have successfully reached Eyeglass Direct by calling +1 (866) 536-7790 phone number Click down if you have unsuccessfully reached Eyeglass Direct by calling +1 (866) 536-7790 phone number 0 0 users reported that they have UNsuccessfully reached Eyeglass Direct by calling +1 (866) 536-7790 phone number+1 (866) 536-7796+1 (866) 536-7796Click up if you have successfully reached Eyeglass Direct by calling +1 (866) 536-7796 phone number 0 0 users reported that they have successfully reached Eyeglass Direct by calling +1 (866) 536-7796 phone number Click down if you have unsuccessfully reached Eyeglass Direct by calling +1 (866) 536-7796 phone number 0 0 users reported that they have UNsuccessfully reached Eyeglass Direct by calling +1 (866) 536-7796 phone numberFax+1 (718) 444-1092+1 (718) 444-1092Click up if you have successfully reached Eyeglass Direct by calling +1 (718) 444-1092 phone number 0 0 users reported that they have successfully reached Eyeglass Direct by calling +1 (718) 444-1092 phone number Click down if you have unsuccessfully reached Eyeglass Direct by calling +1 (718) 444-1092 phone number 0 0 users reported that they have UNsuccessfully reached Eyeglass Direct by calling +1 (718) 444-1092 phone number
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Eyeglass Direct emailsinfo@eyeglassdirect.com99%Confidence score: 99%supportcontact@eyeglassdirect.com80%Confidence score: 80%support
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Eyeglass Direct address4909 Ave N, Brooklyn, New York, 11234, United States
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Eyeglass Direct social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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