FairCar Iceland’s earns a 1.0-star rating from 3 reviews, showing that the majority of customers are dissatisfied with rental experience.
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Complaining about Agata Nowacka‘s unfair behavior
I want to complain about the unfair and impolite behavior of your employee Agata Nowacka.
First of all, she was really rude, impolite and helpless when we collected the car at Keflavik airport.
Second, she gave us intentionally wrong informations regarding the drop off of the car: when I asked her if the second driver, whose I regularly paid to be included in rent contract, could drop off the car at the end of the rental period (from 18 to 27 April 2023, main driver Davide Alessi, car plate LUA02) because I (the main driver) would be unable to be present, she told us: absolutely not! The reason: I would have to close the contract.
To be sure of that, a couple of days before the drop off, I called the customer support and again she (Nowacka, who answered the call) evilly confirmed that I had to present to close the contract!
For this reason, I had to change all my holiday plans to drop off the car.
When I arrived (today) her colleagues, at my inquires, confirmed the that it wasn’t necessary my attendance.
Consequently, I ask the refund of the ticket of the bus, 7199 ISK, I had to buy to come back to Reykjavik!
If not, I will continue with contact directly car jet and write you a really bad review.
I look forward to hearing from you.
Best regards
Davide Alessi
Desired outcome: Bus ticket refund
Unethical behaviour and unprofessional maintenance
The car we rented was in poor condition. The lights on the vehicle did not work, three tires were in good condition, but the fourth tire was utterly worn out and very dangerous to drive. It is impossible to agree on anything with the staff, as they know only one answer: the driver is responsible for everything. You get an impression that we tourists are dumb and careless, but they do everything according to the regulations. I'm attaching the picture of the "killer" tyre.
charged thousands of dollars 1 month after car was returned
Extremely unethical car rental company! Do not rent from fair car! Unfortunately I didn't read the numerous horrible reviews about fair car online until after I had booked. I have rented cars all over the world for the past 20 years and fair car is by far the worst and most unethical company I have ever encountered. Their rates are cheaper when you book but you get billed for thousands of dollars/euros 3-4 weeks after the car rental is over. They take an impression of your card when you pick the car up so they can (And do) charge whatever they want after the rental period is over. I made sure I did the pick up and drop inspection during their office hours with a fair car employee present and got a copies of both inspection reports. I took photos of any damage that was already there when I picked the car up and when I dropped it off. I purchased all of the insurance that fair car offered (Including sand & ash and the complete excess damage waiver). I received a small rock chip on the passenger side windshield (With no cracking or spreading) during my rental. I've had similar rock chips repaired on my own car but fair car informed me that the entire windshield would need to be replaced. I filed the claim with worldwide insurance (The cedw insurance that fair car offered) and worldwide agreed to pay them directly. After this, fair car charged my own credit card for almost $1200 for a new windshield. Fair car is getting paid twice for the same claim ($2400 for a rock chip that they most likely repaired at their office the same day I returned the car and rented it back out to someone else). This is insurance fraud and I am currently disputing the charge with my credit card. I am reporting fair car rental to the european consumer protection agency. I am also finding every online review thread for fair car and reporting this company so hopefully no one else will be taken advantage of as myself and many of fair car's customers have been.
Is FairCar Iceland Legit?
FairCar Iceland earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for FairCar Iceland. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Faircar.is has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Faircar.is has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to FairCar Iceland has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to FairCar Iceland. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
FairCar Iceland Reviews 0
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Overview of FairCar Iceland complaint handling
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FairCar Iceland Contacts
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FairCar Iceland phone numbers+354 511 5660+354 511 5660Click up if you have successfully reached FairCar Iceland by calling +354 511 5660 phone number 0 0 users reported that they have successfully reached FairCar Iceland by calling +354 511 5660 phone number Click down if you have unsuccessfully reached FairCar Iceland by calling +354 511 5660 phone number 0 0 users reported that they have UNsuccessfully reached FairCar Iceland by calling +354 511 5660 phone number
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FairCar Iceland emailsinfo@faircar.is100%Confidence score: 100%Supportfaircar@faircar.is79%Confidence score: 79%
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FairCar Iceland addressNjarðarbraut 11 1, 260 Reykjanesbaer, Keflavik Int. Airport (KEF), Iceland
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FairCar Iceland social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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