Fairfield Inn and Suites
Reviews and Complaints

My son stayed at this hotel for hockey tournament with a family and someone came to the room and steal my son Beats, almost $500dollars cost, a laptop for more than $ 1, 100 and other things from the family my son stayed with (2 police report ware made with the police today) I was not able to be there due to my work, and I thought my son will be safe with the family in your hotel, I was wrong...I called the hotel a woman name Shata, she was rude and didn't care about my concern, she wanted to blame someone out of the hotel might do it, I m so upset the hotel don't want to take any responsibility for it. you guys need to do something whit the people you hire to clean the rooms, they are the ones that stole the things, this is the worst hotel my son ever being, doesn't seems at all a real Marriot...you really need to do something, I want the hotel give me back the money for his stoled beats asap. the quality of service you have provided will be my motor of escalating this...Do something about this!

Hello my name is Vontae Jones and I was a employee at the Fairfield inn Marriott in Charlotte Nc off of Harris corners park way. I just Got fired on Thursday October 13. I Got me a lawyer too help me look in to the situation. I am concerned not just for me. But future employees. I was told last week that one of the fuser stated I have stolen items out the room. Okay we talk about that. So the general manager name Julie
Said that he was going too file a complaint and investigate. I was okay with that. They search employees carts. But their was police called too the hotel. I hate been accused of stealing. So I was off 2 day's which was Tuesday and Wednesday. And then I come in on Thursdays. She said she had 2 more complaints. That guests said thing's was stolen. Now you can see we're I'm confused. So we had the talk last week. About that one situation. So she was like we half too let you go because thing's we're. Missing out of rooms. I was never written up about any off this. So I'm confused and up set. The police was never called too the hotel. And their was no charges been filed. So I said I going too get me a lawyer too look into this.

I was not satisfy with my recent stay at the Fairfield Inn in Hartsville, SC on September 22-23, 2017. The mattress on the bed was very soft and uncomfortable. In addition, the Saturday night (Sept. 23) there were dogs in the room next door. Every time someone would walk the hallway they would bark loudly. They were barking during the night. I did not sleep at all.

Therefore, I am requesting a refund for one night or a coupon to use at a Fairfield Inn.

Thanks.

I stayed at the Fairfield inn, in Berea KY. I was with my wife daughter and grandson. When I woke up early to take a shower there was no hot water.

I called down Matt the manager told me no one else has complained about the hot water and I musty not know how to use the shower.

He said if he got more requests he qwould check it out.

There was a holiday inn right beside the hotel. When I asked if thought they had hot water he told me I should go check it out and hung up on me.

I wouldn’t stay here again if it was free. Stay away if have a desire to take a shower while on vacation.

We stayed at the Airfield Inn 7850 Stonecrest Square Lithonia Ga. 30038 on September 1, 2017. The room was not clean by Marriot standards. The room had a smoke smell and the bathroom was unsatisfactory as well. Customer
service was pretty good. The area was was sold out on rooms so we stayed at this location. The following day, we stayed at the Fairfield Inn 3508 Baker Rd. Acworth Ga. 30101. It was like going from a Ford Focus to a Range Rover. Everything was nice and clean.

Today we checked in at Fairfield Suites located at 5723 I 55 Frontage Rd N, Jackson, MS 39206. We have been traveling for days from Florida, running from the hurricane. Upon our arrival at 1:30 PM, the front end staff told us to wait until 3 pm for check in. We waited in the parking lot for the remainder of the time, and finally when it was 3pm, we made our way into the lobby with our bags. Although it was 3:00 PM, they refused to check us in, but rather told us to wait in the lobby area because there were other persons ahead of us. After waiting for about 15 minutes, just watching the staff talk and display an attitude of not having any urgency to check in the crowd gathering in the lobby, I approached one of the staff members at the desk and asked for our room. I kept spelling out the last name for her, and she acted like she didn't understand. She finally found our reservation and told us that our room wasn't available. She wasn't apologetic at all, and didn't even try to accommodate us. Another staff member intervened and told her to give us a room. She went back to her computer and finally gave us a room. This is terrible customer service and it's even worse when you have been running from a storm and are simply looking for a safe place to rest. I ask that you please tell your staff to treat all persons with dignity and respect. You never know the circumstances of your clients and why they have come to your hotel.

I stayed at the Fairfield Inn and Suites in Toldeo North from Saturday, August 12 to Monday, August 14, 2017. Upon check in, we were informed via a sign and the desk employee, that my card would be charged an extra fee for "incidentals" and it would be put back onto my card in 4-7 days depending upon my bank. My card was charged $43.71 extra ($270) and I received a paid statement that said I was charged $226.29.
I would like my credit card to be refunded immediately. It seems unlawful for a hotel to do this since we didn't buy any incidentals. I booked this room through booking.com.

We checked in on April 11th. The original room we were give (205) was not secured when we arrived and there appeared to have been things missing/damaged. We called the desk and they checked it out . We were given room 317 instead. The next day we were out all day and got back late. The room was not serviced other than clean towels. I complained to the front desk and told them I would want to speak to a manager the next morning before check-out and expected some reduction in the room charge. They never indicated that there would be no manager on duty Sunday. When I went down to the desk, I was given two first names and phone numbers to try and reach a manager. Neither manager (Jared nor Tierra) answered and I left messages for both. I never received a call back. We have stayed at this site numerous times since 2012 and never had an issue until now. It is not likely we will go back due to this serious indifference to our concerns.

my wife and stayed at the billings location Fairfield Inn the room was $169 which I gladly paid . at 2am the smoke alarms went off and the entire Inn was emptied into the parking lot, there were some seniors that needed help down the 3 flights of stairs and there was only one employee on duty that could not be found, just a note at the front desk that said she was doing laundry. the fire department came and announced everyone could return, still no one was available to help the seniors. we returned to are room and tried to get some sleep, when we left I had to fight just to get $40 off the price of the room. what a waste of advertising dollars to brag about how important customer satisfaction is, plaques hanging in the lobby advertising on the TV, its easy when everything goes well but it is how things are handled when they go wrong, why didn't you offer a discount to your guests without them having to ask? did you think they forgot what happened 4 hours earlier ? what an example of running away from a problem instead of using it to strengthen your reputation. what does it cost to attract a new customer as opposed to loosing an existing one out of shear ignorant policy?

My family and I stayed at Fairfield Inn & Suites Jacksonville Airport...1300 Airport Rd, Jacksonville, FL 32218. We stayed there for two nights. The folio Number is 52654. So the next day, the housekeeping was cleaning our floor. There was only one person doing the cleaning and she began about 9:00ish. We began to go out and came back about 2pm and went back to our room and the housekeeping was still on our floor and has just did about 5 rooms so far. We stayed in our room for awhile and then decided to go swimming. We stayed at the pool for about an hour and still our room wasn't done yet. So about 7:30ish we had dinner. We came back about 9:30pm. Im thinking the room was clean and come to find out it wasn't cleaned. The bed wasn't fixed, the room complimentary was not replenish, trash was not taken out, and towels was not replaced. I wasn't happy and so I told the front desk. She told me that they were short of staff. No manger has reach out to me that next following day and that the front desk person said that she will inform the manger. All I hear from them that they apologize and will let the manger know.

El día 30 abril me alojé en el fairfeil inn de Brooklyn NY, al llegar al lugar no me sentí cómoda, no funcionaba el aire de la hab y era súper pequeña, no parecía en nada la Foto que había visto al momento de reservar, cuando baje de ver mi habitación le dije a la chica que no estaba conforme que quería irme, y me dijo que ya por esa noche no podía devolverme el dinero ( pague en cash al llegar) pero que si yo conseguía otro lugar le avisara antes de las 5 pm que ella me devolvía el dinero por los otros 2 días. Así que salí a buscar, a las 3:20 pm la llame para decirle que ya había conseguido que me hubiese mi dinero, al llegar al hotel tipo 6pm ya no estaba ella, el chico que estaba me dijo: señora yo no sé nada de eso, nadie me dijo, y no le puedo dar respuesta, tiene que esperar a la mañana que está acá el manager. En la mañana al hacer check out llame a la manager ella me dijo: ya no tenemos el cash acá eso ya entro en sistema lo único que puedo hacer por usted es mandarle un cheque a su casa. Nunca me enviaron nada. Me estafaron no sé dónde ni quien se quedo con dos dias de cash que pague

I booked a room at Fairfield Inn in Moline Illinois. I thought I was paying $139 a night. I did not notice until we received our receipt. It was $189 a night. I would never pay that amount in that area for your type of hotel. The desk told me we could not get lower or Senior discount because of the John Deere golf tournament. We are have traveled considerably and realize we might have to pay that price and more in some areas. My complaint is that we paid more for this room for 2 nights because of golf. It is like we were penalized for there room. I am asking for a rerun of $80 to make our bill for 2 nights closer to the price we expected we were paying. We also did not get the refrigerator we needed for medication and food for a special diet. We luckily brought a cooler and used that but it was a huge inconvenience. Please address my problem and communicate what you can do. Thank you

checked in to this hotel 6-23-17. Check in is 12 noon. Arrived at 7 pm and they did not have a room ready for us. Went to get some dinner, came back just before 10pm---still did not have room ready. Was almost 10:30 pm when we got into room. The rate was outrageous and nothing was offered to comp us. Not happy. Will not stay there again. Very very disappointed.

On June 23 through June 25th we stayed at this location. Upon arrival, I checked in with a female lady (foreigner). She told me my total would be $119 plus tax. I questioned this amount twice but she said this was for the Ford Motor Company. I asked how much that was per night and she even got the calculator, divided the $119 into 2 and told me my total was $59.50 per night. I asked again if this was right. I asked her what my total would be with taxes. She told me $142.30. It seemed low but I had asked 3 times if she was for sure and let it go. My husband worked long hours and the next morning, housekeeping woke us up while the Do Not Disturb sign was on the door and we were staying 2 nights. I was furious because he didn't have much sleep. I then called the front desk and spoke to Adam Lyons the manager, who was to go find out why that happened. He asked what he could do and offered to discount a night. That's when I found out it was going to be $119.00 a night. I told him the conversation I had with the clerk and he said he would look into it. I told him that if I owe the money, I'm not going to go to hell for $100.00. He then said that most people lie about it and I felt insinuated that I was making this up, which was very upsetting. After much arguing, he then said he would just do it for the $142.30 but he wasn't going to "argue back and forth" so he could be done with it. The morning of checkout, I got a bill for the $142.30. Even though I still had $330 pending out of my account, I thought it was taken care of as he said the difference would fall off and the correct amount would post after 3-5 days. Today $284.80 posted to my account. I called him and questioned why. He told me I "traumatized" his front desk. First of all, he's the only one I have even said anything to. The clerk and myself didn't have one ill word, or anything, the only thing I did is question the total. He got extremely defensive telling me it would drop off in 3-5 days. I tried to convince him that this total has POSTED and there was no dropping off. To be a manager, he is not fit in this capacity as he cannot control his emotions. He makes the customer feel like they are the ones in the wrong. He said then he would talk to his regional manager Mrs. King who would be in the hotel today. I asked for her #. He told me was very busy and he would "get around to looking into it". It's people's money that he's messing with. To clarify, I was told it was going to be $142.40. $330.00 was in pending and $284.80 posted. So, first of all he never even did what he said he was going to do and that was making it the $142.40 which is what my billed shows that I have upon check out. Three different amounts. Luckily I have the funds to cover all this stuff. I had told him to please talk to his clerk and clarify what happened. Today he got defensive and nasty and said his clerk told me a complete different story. I will not be called a liar, and I will not be jerked around by someone that has been given the title of manager. He has made me feel like I've made all this up because his comment was that he would have to check into it, because "most people lie" about it. He sounds nice and sweet and helpful until there is an issue and you try to explain your side. He then gets defensive, starts arguing and says we can go back and forth about this all day long. I will never stay here again. I believe he thinks I'm trying to screw him out of this money, or that is how he makes me feel. $119.00 is nothing a night to me. I usually spend way more than that. He made me feel low class and cheap. I can only ask the front clerk so many times and then have to go with what she says. I don't know why she denied it and I don't care anymore. He has it in his head I'm trying to screw this hotel over and there is nothing I can do. I checked in. That's the only time I was at the front desk. He's the ONLY one I have talked to so I don't know where he gets off saying I "traumatized" the front desk. Since our conversation this morning, I have received an email from him saying that he is crediting the whole stay and charges of the $284.40 and to give it another 3-5 days to get it credited. I don't even care about this money anymore. I do care about my morals and how people make me feel. I know that culture these days is out to screw everyone and get what they can. He has an attitude in his head about myself and that is not going to change. However, I know at the end of the day, he will have to answer someday for his actions and words and she will have to face the fact that she lied to her boss. I'm just disappointed beyond words that this type of personality if allowed to run this hotel. There is absolutely no patience in solving issues and the way he acted, I do not feel should be privileged to hold such a title. He has a sweet persona, until he has to deal with the facts. Overall, it was a huge mess and I will never stay there again. If he treats others this way when there is an issue, you will lose customers constantly. I asked her 3 times. He told me over and over it would be the $142.40. For him to not follow through to make sure that happened, and then STILL want to argue about the $284.80 he charged me, shows his lack of handling responsibility. I am not a liar, nor a traumatize, nor will I EVER stay at this facility again. You will get his story, but this is mine and EXACTLY what happened.

We stayed for an engagement celebration and the room we received was nice and spacious however the bed frame was a major safety hazard. With an infant, I was constantly using the bed as a changing station for diaper changes and clothes. T

The bed frame was offset on the frame and seemed not completely connected or correct. The bed frame rails which keeps the box spring in place was sticking out as it was imbalanced. The part that was sticking out from all sides of the bed were extremely sharp and hurtful. Causing leg injury to my legs as well as my husbands. My legs got scratched and bruised up several times as well as my expensive gown that I was to wear for the engagement ceremony got torn from getting caught on the sharp bed rail part. This bed is a major safety hazard.

I had a reservation at the LAX/El Segundo Fairfield Inn and Suites for June 3.

I took a taxi direct from a cruise with my granddaughter to the hotel. My granddaughter was sick, so I decided to rent a car to drive to Northern California instead of waiting to take a plane the next day.

I called the airlines and was able to cancel with no charge. I went to the desk at the hotel and asked if it was possible to cancel my reservation for that night since my granddaughter was sick. My reservation was "pay at the hotel" so she said she could cancel it. This was at the desk of the El Segundo Fairfield Inn directly.

When I got home, my bank statement had a charge of $155 from the hotel for a NO SHOW. This was not a NO SHOW and I was there and the desk clerk said the reservation was canceled. I don't think the hotel would have appreciated a very sick girl staying there...

I called the hotel to talk to the manager and he never called me back. I talked to someone else who said they could not reverse the charge.

I am very upset about this charge and would like my $155 back.

My name is: Carol Bradley and my reservation was for Saturday, June 3. I don't have the number, but it was on my CHASE credit card and they should have me in the system since I already called about this issue.

Dear Sir or Ma'am,

Good afternoon. My name is Felix Alicea ([protected]@gmail.com). I have recently stated at one of your Fairfield Inn by Marriott in Denver, CO( 5-8 June [protected] Tower Rd, Denver, CO 80249. First most, I never been in a hotel I where I got sick from being in one of the rooms assigned by your front desk clerk. I arrived on 5 June 2017 and checked in. The first room assigned had mold from the smell in which I was sick for my time at your hotel. I went to the front desk and your desk clerk assigned me to another room. This room had also an uncanny smell that I could not bare. The front desk clerk assigned me to another room that had "pine soil" aroma smell.

The hotel manager informed me that she was sorry and would put me in a suite. This was not a suite but crowded room that made me feel very uncomfortable. I could not hang my clothes due to iron board, iron made my uniform and civilian clothes unbearable to hang. I could not change to another hotel due to the crowds of the hotel being sold out. My colleagues felt the same and we could not get another room. Also your pool and Jacuzzi were disgusting. I am attaching some pictures of the pool that made it look not cleaned, rusted, decayed. The breakfast was also worse. I just gave up on complaining. It would probably make manners worse.

As a member of the Armed Forces, I am totally displeased in your hotel and me and my peers also agreed. I can't believe that people stay here. It is disgusting and I will not use your hotel nor others again. How can you treat people like this. I am truly disappointed in your hotel chain and treatment of active duty servicemen and their families. I am truly disappointed in your hotel and it's accomodations.
I have pictures as proof of the disgusted pool and jacquizzi.

I feel that me and my peers deserve better conditions especially being members of the armed forces. The pictures from the hotel is a complete joke and misleading. You should closed this place.

I stayed one night at fairfield inn, Hopewell, VA on June 13, 2017. As I pulled in, there was a lot of dog poop by the car on the lot, to protect the carpet of the hotel, I informed the front desk to clean it lest someone would stomp on it and smear it all over. A day later when checked out, it was not cleaned.
The bath room wall paper was ripping off; the shower head was rusted and dirty; no hand cream. Air conditioning unit was extremely noisy. Try to call the front desk but the room phone was broken and did not work. The coffee pot top was missing.
Breakfast in the morning not to fairlield standard. The cheese omelet was like a piece of leather. Tasted like the precious days' thawed out and reheated.
On the whole it was a miserable stay. I wonder whether I would stay again in fairfield inn.

Was accused of smoking pot in the room manager called the law the law didnt seem
to find anyour evidence nor did the hotel manager. We were charged 200 dollars for smoking in the room and was never shown any proof of doing so after the hotel manager and police searched the room. We also were changed a 100 per nite for having our dog when it plainly states on the Website u are a pet friendly hotel. Everyone working knew we had the dog and nothing was ever said until this morning. There was no evidence of smoking in the room and I would like to be refunded my money for doing so as well as the money I was charged for having my pet. What she did wasay uncalled for and very embarrassing. There is not enough space for me to tell u everything but it was ridiculous [protected] Tracy Disotell stayed at fairfield inn pecos tx

Upon arrival we got our key to our room and came into the room and the room smelled liked mildew. Tiffany the ghetto front desk manager went and got some air freshener and some scented air bags. She said she smelled the scent when she first walked in but when I got back to the front desk she totally denied it to everyone else at the front desk. Then when I checked into to the second room Anna at the front desk charged my card 70 for incidental fees instead of 60. On Saturday guests were allowed to play music very loud and nothing was done about it and once again Anna was notified three times but refused to do anything about it. This hotel charges as this money to stay here and no one can get the desired customer service that is desired.